Ordered from this location on UberEats. Knew it was going to take a while, extra delivery stops along the way - the standard crap that makes great food mediocre. This was NOT my experience this time! The food arrived and the chicken was cooked perfectly! Super tasty and moist - almost as if it came fresh out of the fryer and straight to the table. I ordered extra ranch and blue cheese and not only did they deliver on this service - they doubled it! And if you know- the WingStop dipping sauces are legendary. Can't speak to the ambiance of the restaurant because of the delivery aspect but holy cow have I been thinking about ordering from this location again this whole week! Give this location a shot - I hope you get the same food and service that I received. read more

Wingstop - Lemon pepper and Cajun boneless wings - Chicken Wings Near Me - Austell, Georgia

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This is my first time reading the reviews for this Wingstop location and I'm shocked I haven't read the review sooner seeing as how my husband and I ordered from this location frequently when I was pregnant. Like others have mentioned there is a serious lack of professionalism from the staff who work at this location. I'm not sure who owns this franchise, but they should really look into training the employees who work here. This review is for a DoorDash order: we ordered a meal and the store was out of corn. Instead of practicing good customer service and contacting us to let us know that they were out of corn. They just sent our meal without the corn and when we called to inquire why it was missing (but we were still charged) they did not answer the phone. We called multiple times before my husband had to drive to Wingstop and they told him that they actually ran out. He was able to get a refund, but I think it's ridiculous that they have no protocols when something like this happens. I've never had an issue with them before, but this is not how you run a successful business. I'm certain this isn't the only issue that have and would definitely not recommend. read more

East-West Connector. Cooked to perfection . I had to go back inside, to thank the cook. Lunchtime on a Wednesday, just passing by and decided to give it a try, and I am definitely going to recommend. I forgot to get the cooks name, Thank you chef. The cashier was also very pleasant and courteous. read more

I went to wing stop for lunch today with a friend one thing I noticed its never enough help at any location, but the lady was nice and she moved fast even though she was alone, we got lemon pepper wings and corn and got it to go, it was delicious as always and I will definitely come again, sorry no pics. read more

I've never had a bad experience here, and I eat here often. Very often. Food is hot, fast and always (100%) delicious. Management and staff have made tremendous strides in customer service and overall running of the store. Dining here is always a great experience. Highly recommend this particular store. read more

All those 1 star reviews about employees being rude and having no professionalism? ALL TRUE. These Wingstop workers act like they are literally anywhere else BUT at work. No matter the time of the day or the size of the order, it's the same experience: employees trudging around like NPC's carrying on their own conversations and just otherwise orbiting each other. All other 1 star reviews about the time of receiving orders after placing them? Be ready to wait at least 45 minutes no matter what. They have so many employees staffed in the kitchen area but you only see 1 or 2 actively dropping food or preparing orders. What's the point of having so many employees just being present if they don't actively *do* anything? I'm sorry but coming here for years and the last 1.5 years has seen this place devolve tremendously. It's a glorified after school program for their teenage employees who care more about shooting the breeze, rather than do their job. Don't get me started on how loudly you carry on inappropriate conversations while sending 6 feet away from the dining areas. Yes, read the reviews before coming here. It's quite literally the same experience each time. I should have known better. read more

Came here for a little lunch date and I had a pretty cool time. Walking in I can tell there were younger workers in the back working, solely based off of there style of clothing and their seemingly young, innocent faces.. lol. The manager was really polite and helped me out since I didn't know you couldnt purchase wings-only unless it was a 10 piece or more. I still enjoyed my mild-lemon pepper wings though. read more

Wingstop - There the magic happens. Lol - Chicken Wings Near Me - Austell, Georgia

This place cannot handle being busy let alone when it's slow. They always mess up the order and or forget something off. It never fails, every time something goes wrong. read more

I tried the new hot honey wings and it was the best wings I've had in a while. Normally lemon pepper is my favorite but the hot honey is no joke. My fries were okay but most of then were cut too thin to enjoy. I also recommend that you order online so that you're not waiting an hour for your food. Take your time getting to the store because it's a slow process. In spite of that I really enjoyed my food and would come back again. read more

I would never recommend anyone come here. Every time I come here they are not taking walkins and they tell me it's a 2-3 hour wait for food. I have attempted coming here 10 times in the last two months and it's always the same thing. Then I leave and go to the wings too on S Cobb drive which is further but they always just get me my order immediately. Won't come back to this location. read more

Anytime an order is placed after 10pm the wings are old or stale. This has happened with the past 3 orders I've placed.

Wings - Pretty good, and I always get the Mango Hab so I can't comment on the other flavors. Always hot, never over done, so far so good. Fries - I don't know what's going on with the fries. Sometimes clumped like they were frozen in a block when they went in the fryer and came out staying clumped despite being (sort of) cooked. Sometimes it feels like they are chopped up, so all you get are tiny little pieces of fries that are hard to dip in anything without drenching your fingers. Sometimes they're just straight up raw, like they dipped them for 10 seconds in the fryer and then pulled out. Service - They take my order, the cooks are usually jamming to music, and I generally walk out with my food in a decent amount of time. I can't complain to much since they are "serving" the table. They aren't rude, they aren't nice either, they're just there. So meh. 3 stars for fries. That's 50% of my order, of anyone's order. You would expect them to be able to get that right... read more

This location has very poor customer service. Your food is never ready at the promised time. Also, when you pay for extra items they always seem to forget it out of your order. Please make sure you check your order before you leave. The ambiance of the restaurant feels like they will not pass a full health inspection. The parking is okay. read more

If I could give less than one star I would. This food was missing one order of wings, the second order of wings were not lemon pepper wings. These wings were covered with a liquid that started to harden, like grease when it gets cold,. All the food that was received was cold. Never ordering from here again...​ read more

They are seriously playing very explicit rap music in the cooking area while kids are in the restaurant! I know it's hard finding good help but damn! read more

I don't want to choose any stars but I have to or I can't post this review!!! 0stars. The people are rude disrespectful and dirty. My food always comes out wrong, on each occasion that I have come to this location. This was the last time. They have young kids working in the store and they have no customer service skills whatsoever, they are laughing and joking and being belligerent. I honestly think the manager of the store hired her siblings. Got into a huge argument with the manager when asked if she could wash her hands and put on gloves after she was picking her pimples that were bleeding when she came up to take the order from in the kitchen area. She was offended and threw the change and receipt. It ended up getting a little heated from the lack of professionalism. I could write a whole book and even post a video of the incident. Please please be mindful there's a bunch of great wing places in Atlanta don't spend your money at this Wing stop! read more

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Wings cooked enough just to eat them but kind of soft (not crispy) order blue cheese and had none, no celery or carrots either

Workers/Cooks in the back speak so disrespectfully, and I'm not sure if they do it on purpose or not - but we can hear them clear as day while sitting down. They were rude about what we ordered and called us many names while we were sitting - not to our face but making fun of us while conversing in the cook area - but we could hear everything as if they were talking next to us - I can't believe I spent $50+ here and I get treated like this while patiently waiting -- main lady that was talking the WORST and saying the most insults had some face piercings, just be warned if y'all go and see her read more

As usual. Unorganized. Ordered online. Already aware of how slow the service is i waited 40 mins before heading 5 mins to the restaurant. Walked in gave my order #. Not ready. Waited another 20 just for them to tell me they didn't have it and sometimes the system glitches. Ugh. The order was for my daughter. I myself have had enough disappointment from this establishment. No matter where it's located it's always the same outcome. DONE read more

Pros: You can order online & pay when you pick up. Workers wore masks. The cashier had good customer service skills. Cons: It wasn't super clear where to pick up from & no one really tried to redirect even though I clearly looked confused. The wings & the fries were cold, but I shouldn't be too surprised cus they had teens in the kitchen. This is hangover food for college students at best. read more

They legit don't make the orders by the order the tickets come out, I placed my order 2 hours ago and they haven't even started making it. (They weren't even busy) Unless you got at least an hour to spare for some wings literally go somewhere else. read more

Wing stop = don't stop! This was not only a bad experience it turned worst when I reached out to management and got no response. This was my first time going to wing stop and will definitely be my last. The food was cooked with a rancid aftertaste. Not sure what that was all about but I did want to get to the bottom of it. I think it has something to do with who is in charge at the time of service. While the staff was pleasant, the store may be in need of a health check. I never finished my meal. I saved the rest hoping to get a response but when that didn't happen I decided to call there corporate headquarters. read more

Spend your money elsewhere. 3 uber delivery drivers later(because they won't give our driver the order and we paid for priority). Y'all understaffed and lying to customers saying food ready in 15 mins and magically it's ready 2 minutes later. read more

Don't waste your time or money at this location. AWFUL customer service. Last 3 times my order was wrong. They argue with customers and talk to people very disrespectfully.This has got to be one of the worst locations in Atlanta. Choose another location. You can get the same food without the drama at an alternative Wingstop locale. Look at the other reviews on here. The story tells itself. Choose Hiram, South Cobb, or Kennessaw. Hopefully this place will close soon. The owners don't seem to care either. read more

This place needs management or something im a DoorDash Diver and I usually get good tipped orders to go there,. but on consecutive times I went they are never ready on time! Always 20-30mins behind which makes me have to cancel the order! Now when I get orders there I don't even except them! I sincerely dislike this place and they are rude read more

Terrible customer service. I ordered food on door dash. I called to make sure they didn't forget my 4 sauces. I got my food & there was no sauce. My food was cold, fries didn't have seasoning on them. I called the restaurant back, they asked me if I wanted to come get the sauce...... why would I want to leave my house in 20 degree weather to go get some sauce, if I wanted to go get sauce, I would have went to pick up my food. The manager/shift leader was EXTREMELY RUDE. I could hear her in the background talking about me on the phone for complaining, one of the cashiers kept answering and hanging up the phone. She was very rude, she talked over me. She wouldn't give me the restaurants location number. This place is horrible. I see the reviews are so bad, they need a completely new staff. read more

One of my favorite Wingstops. My wings were fresh and crispy. The French fries were the best I've ever had at ANY Wingstop. We tried the Cajun corn and that shit was amazing. I can't rave about this enough. Best Wingstop experience I've ever had. read more

Whew where to begin... I ordered my wings around 2:55pm on Sunday. I'm told they'll be ready in 15 min. So I head there. I arrive about 3:20pm and there's two others waiting on food and a lady ordering. I pay for my food and realize shortly after my food isn't ready. So I go get a fountain drink in the meantime while I wait. As I'm waiting the front cashier is constantly complaining about the people she's currently working on the shift with and how the other people (who I'm assuming was not there at the time) are better workers. That in turn, make the current employees uncomfortable and their not performing at their best. You could feel the tension. Meanwhile orders are still not being brought up to the counter yet. They lady who seem to be the manager finally calls for a gentleman that was waiting before me and gave no apology for the wait. I then was called at 3:45, almost an hour later, again no apologies for the wait. They still continues to have open and unprofessional conversations though out the store as I left. I then returned home to find my half and half sauces were two sauced one way and the rest of the wings were sauced the same. Oh yeah and I wanted a Powerade but all those were out as well as other drinks. I just settled for a Cherry Dr. Pepper. Also why are all the wing stops dinning areas still closed. It looked as if they just extended the kitchen to the dinning area as they rushed to make more ranch sauce, etc in the open dinning area that they have closed off to customers. In my opinion don't waste your time stopping at this location. Drive to another location. This is NOT it. read more

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If I could make this a negative number I would. 3 times we went to get a order every time it was wrong. Initially ordered classic combo bone in wings. Got back to work boneless. I tried to eat them 1-2 I admit but couldn't do it. I don't like boneless. Once I got off work I called to say the order was wrong the young lady asked if I still had the food I did. She said bring it back and they would replace the order. Went back to the restaurant the gave them back the wrong order which they threw away. Happily got the order again classic combo bone in wings. Get home BONELESS again. Called back again same ole same being back the wrong order. At this point I think I'm crazy to go back again but my husband said he would drive me back up there. Third time had to be the charm that got it BONE IN Wings they got it right but I guess asking for the fries to be cooked or warm was to much to ask. The fries weren't cooked! Not even worth calling them back. I'M DONE!!! Don't think from the picture you can tell the fries weren't done but trust me they weren't. My husband wanted to try to cook them at home. ‍ read more

Wingstop - Uncooked fries from WingStop Austell Rd. - Chicken Wings Near Me - Austell, Georgia

I went to this place for my lunch and literally spent all my time waiting for my order, and when I finally got it my food wasn't fresh just look at the FRENCH FRIES. The customer service was very bland. The person who took my order had earbuds in and the rest of the employees were on their phones. There was also another customer that was there before me and he told me that he had been waiting for at least 45 minutes and when he asked the cashier if his order was ready, that is when the cashier started making it. Never coming back here. read more

Wingstop - Chicken Wings Near Me - Austell, Georgia

My order is ALWAYS wrong! I was in a hurry and didn't check my order before I left and it's been 6 months since I been there! Jeeezzzzz and I live to far to even go back. Whomever is bagging the orders needs to do something else!!!! read more

Horrible experience and manager "China hung in my face and lied multiple times about not knowing of the issue with my order. Dishonest establishment, Mark Anthony advised on more than one occasion "China" would call me and issue my refund. The order was old and had been sitting and I arrived to pick it up within the specified time and was incorrect. When China hung up on me for the second time, she said call corporate or do what you want to do but I am not issuing a refund. Stay far away, or take the chance with this ignorant management led establishment. She is unprofessional and lacks any customer skills. She is a coward and lucky the conversation took place over the phone. read more

food was smacking got my order in 30 minutes. Highly recommend, good people and good food

Really bad costumer service man at the front since he took my order thru the phone I am really sorry he was a big asshole very disrespectful very nasty attitude I love wing-stop but this is unacceptable. I really hope y'all do something to change this yall have lot of bad reviews read more

Enormous amount of fry's greeted with a smile from staff very professional young men and Woman fast service and very clean

I don't even know where to begin. I love Wingstop and it's a go to when I can't decide on food. However, this location has an awful staff. I walked in and all of the "kids" (because that's exactly what they looked and acted like) were on their phones and didn't want to help. I sat there looking like a fool. Most of the time they have my order right and others I don't ever know what to expect. The staff lacks customer service and now that DoorDash has become very popular it's even more important that the staff pay attention. If not, quit and give the job to someone else who will be better. read more

1 star because I had to! I never go here because they literally mess up every time lol. I just waited forty minutes for them to tell me (someone else that waited longer than me) that they ran out of everything except classic wings last night! How is that not something that's repeated over and over all day! How do you allow someone to pay and you don't even have the product. It's game day! Everyone is backed my forty minutes could've been on somebody else unhealthy fattening food. read more

Never had wingstop went to it for the first time ever and it was the best I've ever had. Great customer service with me and my mom. The employees where great and all food in less then 15 minutes. Ordered a whole bunch too! The fries is my favorite read more

Save yourself the trouble by going to the J Buffalo Wings which is on the opposite end of EW connector. I firmly believe that service starts as soon as the waiter/cashier begins to take your order. As I was clearly stating my order and informing the cashier what I wanted, 5 seconds later she goes "Oh, I'm sorry. I wasn't listening..." A lovely way to start my first Wingstop experience in 4 years. I brush it off out of hunger and begin to wait on my order. I get called for my order and I was immediately underwhelmed by the presentation of my wings. Lack of wing sauce and a struggle on my part to understand how the wings can look completely different from the promotion photos advertised to bring a consumer in. My order was difficult to eat as they were overcooked and lacked flavor for me to enjoy. I ordered the original hot flavored wings and was disappointed to taste no heat at all. The most enjoyable part of my meal was the fruit punch I ordered. I wasn't able to truly enjoy my fries as the restaurant appeared to have ran out of ketchup. Thankfully, this is on the opposite end of the connector and gives me the opportunity to avoid this location at all costs. read more

Such bad service and horrendous wait times. Ordered online. Stated 15-20 minutes. Turned into an hour wait. No acknowledgement or apology. Go elsewhere! read more