I'll be honest, I almost didn't stop here because of some of the negative reviews. I was feeling a little iffy about giving this Wingstop a chance, but I'm really glad I did! My experience with the front service was amazing. I was immediately greeted with a friendly attitude and great customer service. The staff was attentive, patient, and made the whole ordering process smooth and enjoyable. It just goes to show that you shouldn't always judge a place solely by reviews sometimes you'll be surprised. Based on my visit, the service alone made a great impression on me! Ordered a 40 piece bone in party package with 4 different flavors. In and out out of there in about 20 minutes! read more

Wingstop - Chicken Wings Near Me - Alvin, Texas

ZERO STARS ACTUALLY. Just go to the Pearland or Friendswood location if you don't care to read this. Customer service clearly doesn't matter here. I call around 10:50pm (they close at midnight) and I'm told I can only do an online order. Ok cool. I order on the app. Get there and everything is all closed up. Understandable. It's Thursday. Orders may be slow. Ready to go home. Cool. Walk in to grab my bag and I'm greeted and given my order. There's ranch all on the outside of my bag. Still cool. Whatever. I get napkins, wipe it off and walk out. Get to my truck and grease is dripping from the bag all into my front seat. Please check the cameras owner. I'm pissed. Don't even bother going back in because it's late and the wife is hungry. I put the bag IN MY TRUCK BED to drive home so none of it wastes inside. Get home and find along with my chicken, a pool of grease covering my f******* wings. Why the hell would you just pour that into my box??? It's always something with this location. The other ones give me no issues. I had to come home and use napkins to pat dry my food so it was edible. If you don't like your job get a new one. It's insane. Treat every customers food like you'd treat your own. Long a** story long - I won't be coming back to this location ever again. Trash. read more

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After reading some reviews, I was a little skeptical to stop in here while out of town. However. I can honestly say that my experience here was very pleasant! We were greeted as soon as we walked in and our order was taken right away by Jonathan, who had excellent customer service and was so polite. We sat down in the lobby, which was exceptionally clean and had a short wait for our food. Our wings and fries were HOT and FRESH! There was no shortage of flavor and it had to be some of the best Wing Stop I've ever had. read more

Trash trash trash , I have never in my life dealt with such a bad experience. The food was god awful and when I called to let them know they didn't sauce my wings - I was confronted with I sauced them myself I know they were sauced .. It is a shame to pay 60$ for 40 wings that were horrible . If I had ol girls name I would definitely be mentioning it .. but seems this location is used to shit service and food so they don't give out names . read more

Terrible place to get wings starting to think that all restaurants in Alvin serve old ass food to everyone chicken was hard an dry an the fires looked to bottom of barrel won't be going back waste of money read more

So I've been in this particular wingstop 3 times (I love wingstop) and unfortunately each time has been a terrible experience. The first time my order was completely wrong, the 2nd and 3rd I went inside with my family and although there was almost nobody in the store eating I was told that the wait was going to be over an hour. I then asked the gal behind the register "ma'am there is nobody here why is the wait so long?" She told me that they were busy filling online orders... I understand that online is the way to do things nowadays since Covid , but what about the family that wants to eat out? I have been to packed restaurants that don't have an hr wait!! There were at least 8 people in the kitchen at this particular wingstop. Yall really need to do better! This will be my last time going to this particular location. I will make the drive to one of the other locations that are better at balancing online and in store orders. As far as cleanliness, it's very mediocre, waitstaff was not very friendly. read more

Everything in order was wrong for the 3rd time. Don't get lemon pepper because theirs ain't a dry rub more a soup of oil and burnt chicken

food was great, but I placed my order to be picked up at 7:00. I got there around 7:05. they told me another 5 minutes, I waited and waited it took them 30 minutes to get my order ready. read more

The food is good and cooked well but I ***would NOT*** recommend using uber eats to deliver because they will leave something out of your order and end up like me spending $80 for a lunch gathering and have zero dipping sauces or even straws for the drinks. Don't bother checking the box for extra fry seasoning because you'll be lucky to get a tiny little sprinkle to begin with. read more

-0/10!!! Ordered my food about 11:10 PM and the email said it would be ready about 11:28 PM. I was sitting out front when I placed my order and I called to see why it was taking so long because five or six people probably DoorDash's or other mobile orders were already done. AND I mean DONE like walk in and walk out. when she hung up the phone she slammed the phone down and shook her head aggressively as if I asked a personal question. Why did I receive my food at 11:42. When I receive my bag, there was ranch already in the bottom of it with the oil spilling out the side of the bag. When I got home to eat. I opened the bag to see that I didn't get my large ranch. I got six tiny sides of ranch that half were spilt. When I open the wing boxes, this was my surprise. I called immediately and the manager was a male didn't say his name just said that we could either get store credit or a refund. with it being our vacation. We had no money and no refrigerated food in the hotel. I just wanted a refund. THEN proceeded to say he would send it over to the refund department, he said it would take about 5 to 7 days or it could be instantly. I waited patiently my whole vacation. To only get home and still not have a refund nor food. I called today and spoke to a woman still didn't provide her name, but proceeded to say that TRAVIS put us down as a remake and remade our food AND AND gave it out to us... what I don't understand is why it took so long to get it but yet still couldn't have it right. I honestly think teenagers forget they're not only working but they're feeding a community and when that community comes in to order food, I don't think we'd expect to get shitty customer service, Let alone that but horrible ass food. read more

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I was in your Alvin location today at 4:30pm picking up an order. I asked the question because my three different meals were combined into two boxes and two fries and the black gentleman behind the counter. Got kind of aggressive saying oh well that's way that tells us to box it. If you wanna come look, I'll come to show you... I told him I said, sir there's no need to get aggressive. I said I'm just asking a question at which point he got loud and called me a nigga in a threatening manner. I left the store at that point reached out to the store to speak to the manager come to find out he was the manager, and I asked to speak to his supervisor to which I was told you're not speaking to anybody you can come back up here and talk to me I just wanted to make you aware of the situation. This is not professional. This is not the way that things are supposed to be done. All I was doing was asking a simple question and this guy does not need to be in customer service. read more

Terrible food and service. Complete waste of time and money. No sauce, bone dry and tasteless. My fries weren't even dropped in the fryer until the meal was finished. Hot soggy fries with dry tasteless cold wings. Almost $17 for this garbage. read more

Wingstop - No sauce, bone dry. - Chicken Wings Near Me - Alvin, Texas

Updating review from last year. A lot has changed. New management and staff. Excellent food and quick service. 10/10! Honestly never seen a restaurant have such a drastic turn around, and I'm here for it! Have went back several times the last few months and the consistency is excellent! read more

If you want to wait over an hour for 6 wings with no flavor and then wait some more time inside, this is the place to go. Also nice seeing people wear headphones to zone out the customers, can't refill the ice, and lastly can't even wear gloves! 10/10 read more

Terrible. Waited almost 40 minutes when nobody else was inside or placing orders. The manager on shift, fire her. Was talking about us behind the counter instead of asking what we needed. Terrible management and customer service. Do better. read more

Amazing service! we stopped in yesterday on our way in from out of town and needed a last minute side for our family gathering and they knocked it right on the head! Thanks to the kind young lady behind the counter Kiana for helping get it out quick fast and in a hurry as I was stressing thank you again mam! read more

Called at 11:15 and tried to get a Togo order. And they put me on hold until 11:30 and told me the kitchen was closed smh. Shitty service

Took over 40 minute just to finish my order and the other people who came after already got they're food

Took almost 35 minutes after saying 17 minutes gave me my order got home and was completely wrong has happened the past 2 times

WARNING!! THIS PLACE IS GOING TO KILL SOMEONE, DO NOT EAT HERE. This place is trash. All employees sitting down when I walked in. I tried to sit down but all the tables dirty. I asked for a rag to wipe my own table off. Lady hands me a dirty chicken covered rag. After I wiped my own table off, now it's stickier than before. The lady then sits back down behind the register with another girl and gets on her phone instead of wiping all the other tables off. The kitchen has dried dirty food all over the tables. The cook did not wash his hands, or use gloves before or after touching raw chicken. The didn't have on a hat or hair net. He wiped his hands on his dirty pants before returning to the food. I witnessed multiple cross contamination instances. I didn't even ask for my money back, I just left before getting my food. WARNING!! THIS PLACE IS GOING TO KILL SOMEONE, DONT EAT HERE. read more

Horrible boneless chicken and salty fries Can't even split a bill and customer service is terrible. read more

Bruh for real? Got one chick sitting on her phone at the register, not a clean table in here, behind the counter is even worse..... guess we playin Russian roulette if this food gonna mess me up. All the tables are wobbly af and gross. Sitting there with hardly anyone in here and y'all can't grab a clean rag? My guy had to ask for a rag just to wipe down our table, and the rag itself looked gross. After we wiped out own table with the gross rag, it's stickier than before. Well if you don't care about cleanliness this is the place for you. First time will be the last. The tables in the kitchen have old dried dirty food on them. Trash on the kitchen floors. And restrooms are absolutely disgusting. I feel like I'm already sick. Feel like this is the same at all wingstop now days, sad you can't fire lazy people anymore. read more

This wingstop is straight trash. Ordered my food 20 minutes ahead, only for it to still be late upon pick up. Asked for extra fry seasoning and I got flavorless burnt fries... fries so hard i could bust a window with them. Got lemonade, and it was just water. Couldn't even add ranch to my order so i had to pay $2 separately for some ranch. like be so fr??? Wouldn't eat at this place even if i were famished and they were giving out food for free. Wish i could give zero stars but one will suffice. read more

This guy is the man his name is John and he always gets my orders out fast & CORRECT!!! i always stop here read more

Wingstop - a man standing at a counter in a restaurant - Chicken Wings Near Me - Alvin, Texas

The staff was unwelcoming and rude. When I tried to pay for my food the girl running the register straight up said I can't take that. Yes it was a $100 bill but she said she can't take it. So I asked her if she just couldn't break it, cause that would be understandable, or just won't accept it. Her response was won't take it, with much unnecessary and unwanted attitude. There was no sign stating that the place doesn't accept certain bills or I could have made sure to have smaller bills before I even got there so it was very inconvenient to have to leave and go somewhere else to break the $100, which had no problem accepting my money, and then back. Then was told that it would be at least 30 mins for a 10 pc and fries to be ready. As far as the food I have no idea because I don't really care for wing stop but my daughter does so.... read more

Their wings are always fresh. I've had a few order mix-ups, but Johnathan is great with customer service ! read more

Good location good costumer service fast but the chicken is sometimes dry but everything else is good

This place has horrible customer service. I came in and ordered a small order and they said 14 min. It's been 25 and they haven't said anything to me. Someone came in after me and ordered too and waited with me for a bit but got their food before mine? Even tho I was here first. What is taking so long I'm still here waiting. read more

I love this wing stop , they're so nice and they always address me by my name so I feel very welcomed here ! And the food is always delicious. JONATHAN And MARISSA are awesome !!! read more

Pretty damn good. Employees are nice, fast, and efficient. Place is always clean. The food is delicious. Sometimes they underseason the fries, but I don't mind too much. read more

Jonathan was awesome! He let us try samples of the new sauces before we made the decision on which ones we wanted! He was a funny dude and help a lot! read more

Just placed a to-go order for some wings & Jonathan was beyond AMAZING! He was so accommodating to my semi long order and was so friendly! Great customer service! read more

Moved from Houston to alvin. Did not know wings could be this fresh. Always the freshest food. On time and polite. The ladies will get you anything you need . thanks Marisa! read more

Not the best Wingstop I've eaten but it was ok it was kind of storage my teriyaki wings were spicy which I've never had before at any Wingstop so I was surprised. read more

Wingstop - Chicken Wings Near Me - Alvin, Texas

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When they first opened up in Alvin,Tx they were awesome,but then it went down hill from there. Wingstop is my favorite for most locations,but not at this particular location. Possibly the managers are not managing the workers while they are preparing the food for the customer. Both times that I ordered the wings it tasted horrible because it was soggy and over seasoned. My own family members thought it was bad and said to throw it out. The prices for a family meal are already unreasonable so this is unacceptable. I don't know why a lot of restaurants in Alvin,TX tend to start out good and then go down hill. read more

Love this place! Ive been to numerous locations and this is by far the best one out! Nice and welcoming employees.

Still bad. We have given this location too many tries. I believe the cooks have been told to lessen the seasoning on the chicken and fries. Disgusting. read more

if i could give 0 ratings i would. last night i ordered some wingstop (call in, NOT dine in) as i'm paying out one of the older working guys stares at me dead in the eyes and asks "could you do me a favor" so i ask what and he tells me to button up my shirt. MY SHIRT?? i had a flannel over my bralette, i felt really uncomfortable and me completely embarrassed i button up my shirt. a man should never have to tell a woman to button up their shirt, nor should it have been distracting. if he was doing his job and minding his business/eyes like usual it shouldn't of bothered him one bit, cause the other worker seemed unbothered BUT him. besides the point. wings were dry, fries good as always. read more

Latasha is very nice an helpful an caring an friendly and offering brownies an rolls an wingstop alvin rocks an awesome customer service...

Holly was a good customer service rep. Ordered 10 boneless wings with two flavors, but when it came out, it was 6 of one flavor, and 4 of another. Pretty odd since it wasn't 5 and 5. As we were eating, the customer service ladies were both sitting and eating food in the main dining room, and if someone came in they would "huff" and get up and go to the front to take their order. The food was the saving grace. It was fresh, and the soda was bubbly and not too lacking in syrup, and not overpowering either. Fries were crispy and good. read more