I cannot say enough wonderful things about this home care agency. From the very first interactions,…read morethe Firstlight team demonstrated compassion, professionalism, and dedication to providing the highest level of care. Every caregiver who supported my mother (who can be difficult at times) treated her with dignity, patience, and kindness, creating an atmosphere of trust and comfort that immediately put our entire family at ease. The staff went above and beyond to ensure all needs were met. Communication with Firstlight was always clear, reliable, and reassuring. I have to give a special shout out to Elise, who I primarily communicated with from Firstlight. She was always responsive, flexible, and proactive, which made an incredibly stressful time feel manageable. Her weekly updates helped my family work with the team to be proactive for next visits. That was greatly appreciated. Firstlight takes the time to understand individual preferences, routines, and personalities. Their attention to detail and compassion gave us peace of mind knowing our mom was in the best possible hands. If you are looking for a home care agency that delivers service with integrity and professionalism, I wholeheartedly recommend them.

The ladies are sweet enough, the owners were a bit demanding on criteria. . First light didn't…read morereally listen to my needs, so on some days it was a hit or miss. If you are someone seeking long-term care top dollar pricing, this may be a good fit. What I did like about them is that every single person showed up on time. Some aids had their own special talents. One was a champion towel folder, and then Jenny was intimidated By the way those towers were folded and opted to keep them in a plastic bag, and then demanded that I folded my own towels. Jenny scented in Jimmy Choo perfume at $150 a bottle, but still needs training in customer service, listening skills and most importantly mindfulness. Had this awful habit of picking something up and putting it down and then forgetting where it was and spent 30 minutes of my time, looking for something things that she put down because she wasn't paying attention. Then out of frustration questioned me on why I needed this item. I found her to be wasteful. Some of the other ladies were respectful and delightful. I just can't think of their names at this moment. And then of course my favorite. KIARA! OMG, what a GEM! Always willing to do whatever I asked. Genuinely happy to come back. We formed a real kinship. She is a registered nurse and I believe The higher education made the difference in this scenario. Through her training to become a nurse she taught me a little tips and tricks that I can use for myself, things that I will treasure forever. FIRSTLIGHT, gives the impression that they'd like to be better than the competitors, and I do believe that they are and that their effort to unite the caregivers with an online training is wise. I would only suggest that they throw in a couple of new classes every now and again , so nothing else slips through the cracks. I have to add Kiara is a true asset to your company, & I hope you value her as much as I did.

I can't agree more with the " low " reviews . Please check mine on the " Haverhill " Yelp. I wished…read morewe looked at other retirement centers. They are far from " cheap " and they seem to go through people that work for them . No consistency , VERY disorganized , no one is covering over the weekends and my mother constantly calls for help . The management staff is rude and that woman who overseas the facilty is classless and incompetent ! I am going to report Wingate !

This place is a disgrace! If you want to die go there! They do not help with rehab they neglect…read moretheir patients and when they over or under medicate them and they go to the hospital they do not even keep track where the patient is! This place should be shut down!

Update. We finally left. My mil got the stomach flu and was very sick unable to get out of bed…read more She started complaining of knee pain. I couldn't figure out how she could've hurt her knee lying in bed, but they brought an x-ray machine in and said it was broken, we rushed to the hospital and the surgeon called and said that it's not only broken It is shattered, and this was not something that happened easily. This was an event that happened, no idea whatever happened, there was no incident report. we ended up pulling her out. Very upsetting. The AIDS 100% make up the place, and at the time my mother-in-law was there the aids were awful.

Hi Jack, of Adelaide, I am glad that you reached out to me…read moreto hear about my poor experience at your facility. However that was three weeks ago and you have not returned my calls or answered my email. Are you really concerned about the welfare and treatment of your residents? Kim

My experience with Adelaide of Newton was similar to that of other reviewers. It is a lovely…read morefacility; however the care it offers is substandard at any price, and it is among the most expensive memory care units one can find. When I brought blatant problems to the executive team's attention, I was listened to and then nothing changed. Staff members seemed to prefer doing laundry or hanging out with each other to being with the residents. I also found staff chatting on their cell phones and ignoring the resident's needs. When I directly requested help for my spouse I was told that they would get to it later, or I was treated in a rude and surly manner and my request was grudgingly granted. Buyer beware! What is advertised and what is given are vastly different. Do your homework before sending a person who cannot advocate for him/herself to a place where they are treated as a source of income, not as a needy human being who deserves compassionate, kind and thoughtful care.

I have had the pleasure to work with the team at Home Care Assistance and could not be happier with…read moretheir service and support. They have the best caregivers who are so personable and kind. I would highly recommend them for care of your loved ones!

Home Care Assistantance is a great agency to work for, and An Agency that will provide great…read moreservices for your loved one. Have great HHA, CNA and Companions the Agency provide 24 hour coverage. The Aides are compassionate, with a sense of humour and great at cooking. They make sure that your loved one is safe, comfortable and happy in their own home. The Management and the employees work hand in hand to make sure that everything is ok. Long time HHA since 2000. Dores

I hired Generations to assist me in finding an assisted living for my mother who lived out of town…read more They helped me in all aspects of this move; from identifying the right placement, to helping find doctors, including specialists to duplicate who she had in her own state, working with me to complete all the forms, including insurances, and even lending a hand preparing my mother's apartment for the actual move. They continue to be my eyes and ears in MA. I couldn't have asked for a smoother move and adjustment. Their patience, professionalism, and range of referral resources and information was simply wonderful.

I would like to highly recommend Generations: All About Elders in Brookline, MA (Susan Lewin,…read moredirector). When my mother was no longer able to live on her own in Florida due to cognitive decline from Alzheimers/dementia, Sue Lewin worked with me to find placement in a wonderful long term care facility specializing in memory care here in Massachusetts. Sue Lewin, her business partner Esther Rothkopf, and the rest of the Generations team did a wonderful job for my mother. As care managers, they partnered with me in advocacy, as well as providing great emotional support for both my mother and me during many difficult times (and believe me, in the beginning, tears were not unusual!). I could rely on them to attend (either with me or in my place) the quarterly Care Plan Meetings at the facility, keeping detailed records and asking many of the important questions regarding day-to-day care and medications that I didn't think to ask. Since I work full time, Sue and her team also made regular visits when I could not, and would send updates and observations regarding my mother's health and wellbeing. They also served as an invaluable liaison, with the ability during the day to approach nursing staff, the nurse practitioner, the social worker, etc... to ask questions or voice any concerns that I might have. In addition, they would purchase and bring over things that my mother might need when I could not. Whether days or evenings, weekdays or weekends, Sue and Esther were just a phone call, text or email away. My mother recently passed away at the end of November at the age of 88, and in her final 4 1/2 years she was able to maintain a much better quality of life, living closer to family in a safe, comfortable and stimulating environment, and for that I am deeply grateful to Generations: All About Elders.

I shudder to think of what is going on for the elderly residents at this facility who are sick and…read moredying there. Both my father and aunt were in Benchmark facilities and horrific is not even a strong enough description. . I got my father out barely in time. These are not nursing homes and I fear they are being left uncared for as they always say they "can't provide 24 hour care". Are they doing it now? Why are there so many cases? There is little to no state oversight because they consider these "apartments".

My grandpa describes most aspects of this place as "ok," but he tends to undersell things. This is…read morea pretty sweet residential facility, especially if you're an octogenarian or older. The people who work here are super nice, and there's even a maltee-poo who hangs out in the lobby. Hugo is the best waiter because he brings my grandpa extra servings of matzoh ball soup (his favorite) on Fridays.

I was very nervous about live in care but decided that my dad being at home would be better for him…read moreand ultimately give him better care than a nursing home. The agency came highly recommended by others that used them. My dad received the most amazing care from Gladys who works for Commonwealth. In addition, the agency was extremely responsive w/extra help we needed with my dad on a moments notIce. They made the last six months of my dad's life the most comfortable for both him and me. I am extremely grateful for the unbelievable care he received.

We signed up for them hoping the cheapest price allows us to save some money and get good care for…read moremy mother-in-law. What a mistake! One more time - you get what you pay for!!! There was a lot of turnover, and caregivers were quite incompetent unable to perform simple tasks or simply follow directions. The owner Scott is a nice guy but there is nobody else there who deserves our respect.

My very independent father was apprehensive initially but quickly grew to call EPOCH/Waterstone…read morehome. Helena, Maureen, Jody and the rest of the caring, compassionate, experienced staff made the transition smooth. The staff is communicative and highly experienced and easy to work with, which is important for my family since we are all out of state. There has not been a challenge that the EPOCH/Waterstone staff has not been lovely in helping us navigate. My father enjoys activities like the sing alongs and the men's luncheons. EPOCH/Waterstone was the best decision for our family.