My brother has been a patient at Newbridge for 7 years. He presents with a variety of medical problems in addition to his physical handicap. He has been a patient/resident at 5 prior facilities before going to Newbridge. Although the care for people like my brother is not easy or perfect, the staff at Newbridge provides excellent care and medical treatment second to none.Patients fortunate enough to be there get personalized attention. I would highly recommend Newbridge when home care is not an option. Thank you for being there for all of us who have loved ones in need. James Zoppo read more

Call lights not answered in a timely manner. Some aides not responsive. Case manager awful. This rehab was highly recommended but certainly not by me! read more

The facility is very short-staffed. My Mom had hip surgery. The next day, she was sent to Newbridge for Rehab (Wednesday, early afternoon). Intake was done on Friday morning. Also, my Mom needed two people to help her get out of bed to use the commode. The staff (PCAs & nurse) refused to help my Mom get out of bed. The staff put an adult diaper on my Mom and placed a towel between her legs. They didn't even bother to use a commercially available catheter like PureWick. On Wednesday night, after my Mom had peed in the bed, a PCA told me I had to leave the room, otherwise she would not change my Mom / clean her up. She also yelled at my Mom to get up. (Mom couldn't get up on her own...) While I was standing outside of her room, I heard my Mom screaming in pain. I can't assess the physical/ occupational therapy as my Mom is no longer (and won't be returning) to Newbridge. read more

I stayed for rehab post-surgery. I was there for physical therapy. NONE was administered. Medical assistants were surly and one nurse who occasionally came in knew what she was doing. I received double the dose of high blood pressure medication thanks to the staff who do not wear badges and do not identify themselves in terms of certification (Medical Assistant, RN, LPN, etc.). A medical director as she termed herself named Donovan came in and pushed a certain drug which I knew I was allergic. This was incredibly inappropriate and grounds for malpractice. Someone on staff told my health care proxy/executor that I went on a rant about poor nursing care. I never did so. He was upset, I was upset. Now, there's a very slim chance I would have done so since I was on a lot of pain med. If I had known I generally spoke about nurses in the way accused, I would have apologized. But this was surreptitiously done and with incredible meanness and vengeance toward me. However, it is true that I received poor care, poor food, and most importantly at the time poor physical therapy. I cannot imagine spending a $500k to $1 million for continuing care at this dump. I feel sorry for people who get suckered in. All I wanted was good rehab. Up and walking, PT etc. I walked 20 feet with an OT therapist. That was it. STAY AWAY. read more

I have never been more disappointed in the level of care my Grandmother received than I was when she was here. They discharged her unsafely to home, the communication was horrible, staffed seemed annoyed when my grandmother would ask for help, the ONLY pleasant person I had interaction with was the dietitian. Would never have a loved one stay here again. read more

After major back surgery in December 2018, I went to NewBridge and found the care to be excellent. Each staff member, aide and member of the medical team were thoughtful, respectfulq of my condition and helpful at alI times. Their care helped me move forward in my recovery thanks to the team and the work by my occupational and physical therapists. Now home, I continued to have their team members help in my transition. I highly recommend New Bridge On The Charles read more

My mom fell and had a brain bleed April 8, 2014. She went from the Beth Israel Hospital to Newbridge rehab first. Once they discovered she had a stroke, they wanted to move her to long-term care as it was clear she wasn't going to be living alone again. Though some of the Nurses Aids were kind and caring... she was not happy there at all. She fell a number of times because they allowed her to walk with a walker even though they knew she was unsteady. She did not recuperate from the 3rd fall. It was a horror show to say the least. Dealing with one of the Nurse practioners was like dealing with a stone wall. horrible horrible place. She ended up passing away after a year and a half later at age 87 (she had been a very active youthful senior prior to ending up at this place.) She never recuperated after her last fall when she broke her hip and shoulder. she was so ready to die at that point. her poor bruised body had been so beaten up by the falls. I would never recommend this place... SHE SHOULD NEVER NEVER EVER HAVE BEEN ALLOWED TO WALK ON HER WALKER ALONE AFTER THE FIRST 2 FALLS... WHAT IS WRONG WITH THIS PLACE. HORRIBLE!! Please don't let your loved ones end up here. They claim to be the "model of long term care health" - long way to go I'm afraid. read more

This place is extremely overpriced with mediocre care. In addition to the reviews here, please look at Hebrew Rehabilitation site for my full review, as well as other additional reviews. Don't get fooled by the nice interior decorating, or plethora of activities -- it's how our parents are cared for that matters most and that part is extremely mediocre. What good is the Tai Chi or art class, when your parent is sitting in a wet diaper, or they can't hear what's being said in the class because someone lost their hearing aids. Expect accelerated physical decline after the first few months -- that's when they start to slack off and they will not give your family member the exercise or PT needed. Soon you will see any initial treatment gains disappear from some initial PT, and then you will see the person start to decline. It's not their old age, it's lack of exercise, and PT that has been randomly stopped and no matter what you do, they will not give anymore PT services. You can offer to bring in private PT, but this not allowed either. Exercise room maximum three days a week, again, not enough. All inclusive = minimal amount. Someone with no speech, but a sound mind, was given no tools to communicate so was isolated, even sat a table by herself for meals. Heartbreaking. read more