I am upping my review to four stars, when I picked up my mom from the rehab she was very content,…read moreshe really enjoyed the place and she said everybody was so nice, she said the PT was really good and the staff was very sweet. I guess as a family member I'm just looking for a unicorn that doesn't exist.

It's important for you to know that if you are considering Elizabeth Seaton rehab, please read…read morethis. My father was there for rehab. He developed an infection and there were no medical providers available. Despite this fatigue and shortness of breath from the infection, he was brought to PT. As his performance was not great given the infection, the PT pushed him and appeared annoyed that my father couldn't do what they wanted. The nurses are incompetent and the aids spend most of tgere time on there phones. Call lights are rarely responded to. Speaking with the higher level administrators was eye opening. No one is competent there. I am a medical professional and know what adequate care is. This facility was reported to the authorities.

I turned 80 a month before my fall which was caused by osteoporosis in the femoral neck, I had…read moresurgery on 11/13/24 at NWH and was transferred to NH late afternoon 11/15. It was a wonderful experience. I had PT and OT every day beginning 11/16. My call bell was almost always answered immediately. The night staff did not smile or talk much but they always helped me in the way I needed or asked for. I had never been hospitalized before other than maternity. Scar tissue starts forming immediately after surgery so PT and OT are vital Immediately, not a week down the road when the VNA can schedule home visits. I was considered a hifi functioning patient so could have returned home. I'm so glad I opted for North Hill Rehab. There is no way my needs could be met at home in such a timely fashion.

Nice facility. All private rooms. Food mostly good. Staff is competent and friendly, and they…read moredid not seem to be understaffed as so many other facilities are. PT and OT were excellent. The people were generally flexible and responded to our concerns in a timely manner. Response to the call button was within five minutes. Definitely recommend.

I just want to say that my mom is here and she's been here for a few months and we have been lucky…read morethat there is a great CNA that is so good to my mom her name is Amy Rodrigues I've watched her and she's so good with everyone wish more cna like het

After years of my Dad being here, I am pleased to say they are caring, friendly and helpful. The…read morestaff is kind and really seem to love what they do. Sure there are more modern facilities but after working as a CNA for more that a decade, in many, many facilities; this place is quite amazing. Thank you for all you do Catholic memorial!

Not sure where to begin. My father in law passed away today at the Meadow Green nursing and Rehab…read moreCenter in Waltham. My FIL was there for 5 years and his care was superb. The nurses and CNA in the Brooknoll unit were excellent. I literally felt that they loved him. He was always happy, clean and very well cared for. He just loved living there. I also watched how other residents were cared for and they were also well cared for and happy and to me that speaks volume. If i could give 20 stars i would.

It's kept much cleaner than other facilities I've visited. That's it's best attribute. Care is…read morewildly inconsistent with basic needs such as access to water varying day by day. Weekends are particularly bad. Staffing is inconsistent and many are portly trained. An example of this is that some CNAs pick up patients by hand for bed to wheelchair transfers instead of using a Hoyer lift. If they DO use the Hoyer, many times it's only one person when it is supposed to be two. The administration will tell you this never happens, but they are flat out lying as I have witnessed it. I have seen patients who are on oxygen not being reattached after a transfer. Once again, you can raise these issues with nursing staff or even in team care planning meetings, but they will tell you it's untrue. I actually stood with a nurse in front of a patient who did not have their oxygen cannula on tell me that the patient was on oxygen! You just can't make this stuff up. Many times, you cannot reach a loved one OR their unit on the telephone, the first because the aids don't set up residents who are not ambulatory or able to get to things, the second because they are short staffed and/or inattentive. Patients are not always provided access to call bells. Personal items left in drawers, etc. are treated with disregard. For example, one might find their items smeared with toothpaste because an aid shoved an open tube into a drawer after use. I have seen open moisturizer packets tossed into bedside drawers where they then get smeared all over personal belongings. One might find their limited storage space (drawers and such) inundated with towels, diapers, pads, wipes, etc. which get left by one aid and not used by the next. The more care a loved one requires, the sloppier it gets. The administration will take a position that patient reports are undependable and that what family reports isn't actually true. I've rated this place a 2 ONLY because it is sadly better than many other places. That said, the fact that what should be considered baseline is often not met is disgusting. It is apparent that supervision is minimal because the things I've mentioned, along with countless others, can be and have been observed repeatedly.

My mother and Aunt both lived here. beautifully, lovingly cared for until they passed. Carmelite…read moretradition sang them to their rest.

What a shitshow. Spent hours of time in rehab doing nothing, no program, no recovery skills, no…read moreactivities; altho I was perfectly cogent. Just recovering from a severe injury.

There are a lot of positive things to say about the experience my mother had at Brookdale over the…read more3 1/2 years she lived there. The folks who provide support and assistance were amazing, especially Filomena Lawless and Steve Murphy. Filomena offers such kindness to both residents and their families, and for that I am forever grateful. Steve was a text away, offering quick responses and helping us find who best to speak to in a few cases. The care staff in Assisted Living were incredibly helpful, especially Darlene and Mom's favorite caregiver, Bob, and kept a close eye on Mom's health, even picking up on health issues she hid from us. Mom made a wonderful friend and cribbage companion during her time there, a late in life relationship whose loss was particularly difficult for her. When she had problems with her room, both in independent and assisted living, the staff responded quickly and they were easy to interact with and very friendly. Joe, the man who provides transport, was always ready with a friendly joke and appropriate teasing and always brought a smile to Mom's face. He also brought her several cards after she was out of the buidling for a health issue. The front desk staff were helpful. So why only three stars? Mom was never very happy about the overall food quality on a day to day basis. Given the rental cost and the fact that that cost increased every year, we would have been happy to pay the increase if there were tangible improvements. During the time she lived there, whenever I would talk to local folks about Brookdale, especially people who had family there, the food quality seemed to be a common theme. The biggest complaint I have came at the end of her stay. At that point, you know that despite the friendliness and care of so many people, ultimately this is a business designed to make money and answer to a board of directors. Mom had to enter a hospital and then a rehab facility and we were hopeful for a time she would be able to return to her apartment. Once it was clear we needed to vacate her apartment, we began the process of recovering rent and assisted living care costs that had been automatically withdrawn from her checking account, per Brookdale's policy. At that point, she was in a rehab facility that was no longer covered by insurance, so she was in need of those funds, amounting to thousands of dollars. Each time we attempted to get an answer about the timeline, we received a different answer about how the process worked and when we would receive her refund. When we tried face to face meetings to that end, the director became testy. It took a full two months after she was completely moved out of Brookdale to finally have the funds in our hands. Bottom line: there are a lot of positive things about this facility, but beware it is a corporation - slow to change and respond.

My parents have lived at Brookdale since September 2019, first in Independent Living, then in…read moreAssisted Living. They love the food, they've made some new friends and they've been well taken care of. Covid has meant some adjustments but things are mostly back to normal now that everyone has been vaccinated. I recommend it as a safe and enjoyable place for your parents to live.

Not really a traditionally reviewed Yelp category but as many of us older folks in the area may one…read moreday be looking for a place to hang our Red Sox hats, I say this is where you want to be if you can afford it. Jim P's terrific review says it all. Orchid Cove is better than great in just about every way! Had a nice lunch there today with mom. Perfectly grilled Rueban with fries for a side. Came out quick and hot. Eaten there many times and it's always good with courteous, attentive service. That being said dining is by invitation only from a resident. Lucky me. Took a nice walk around after lunch really beautiful grounds this time of year.

I couldn't disagree more with the other review (dated 5/27/20) of Orchard Cove on Yelp. My aunt has…read morelived there for several years, I have visited many times, and I have NEVER seen any evidence of vermin, broken things, etc. Both the facilities and my aunt's apartment are in pristine shape every time I've visited; any problems with apartments are fixed promptly, and the staff takes great care in keeping everything not only in top-notch shape, but well decorated and pleasant. It's not perfect - no place is - but the relatively small problems at OC do not in any way overshadow the friendly and helpful staff, good food, interesting and useful programs (including performances, art classes, book club, talks on various topics, etc.). I looked at numerous elder communities with my aunt before she moved here, and you will not find anything better (although you will find others that are also excellent - the final choice is determined by location, cost, environment, and personal preference). I would not at all hesitate at all to choose OC for an elder community!

Lots to say about the care my mother received (most fine, some not so fine) but the proverbial…read morestraw that broke us is trying to get a response from them re: wrapping up our mother's estate. They ignore emails and phone calls: it's incredibly frustrating to deal with them. The nurses and care teams were very responsive when we had questions; any administrative question is like yelling into a canyon.

My mom went to Stone rehab to recover from hip surgery. There were a number of alarming things that…read moreoccurred during her stay. The health aids were rough with my mom when she needed help getting to the bathroom or if she needed to be cleaned off from incontinence. She waited several hours to be cleaned off sitting in a soiled adult pad or after she threw up. There were feces in the shared bathroom floor for several hours. The aids would leave her food or water completely out of her reach. When I became concerned for my mom's life the nurses were dismissive. One insisted her vitals were fine and the other said if I was unhappy with the care she was receiving I should take my mom somewhere else. When I finally got through to the nurse because I thought my mom was dehydrated, it took the nurse 2 hours to get an ambulance. The nurse delayed the process by calling the doctor on call first and threatened that if I called the ambulance that I would lose my mom's room. About 2 hours after my mom arrived at the hospital she stopped breathing. She had an infection (sepsis). The doctors tried to save her and unfortunately, the next morning she passed away. Upon reading the notes from the hospital the doctor and nurses recorded that my mom was severely dehydrated and malnourished. I have since learned that these sorts of facilities have a disincentive to send a patient to the hospital because it lowers their ratings.

Today, I made a Mother's Day visit to your facility. The staff were lovely and friendly. I was so…read moredeeply disappointed to see the quality of food served to my mom and her roommate. An "omelette was a fried egg on a slice of cheese " I hope this post reaches the right people. The elderly matter and deserve better.

I shudder to think of what is going on for the elderly residents at this facility who are sick and…read moredying there. Both my father and aunt were in Benchmark facilities and horrific is not even a strong enough description. . I got my father out barely in time. These are not nursing homes and I fear they are being left uncared for as they always say they "can't provide 24 hour care". Are they doing it now? Why are there so many cases? There is little to no state oversight because they consider these "apartments".

My grandpa describes most aspects of this place as "ok," but he tends to undersell things. This is…read morea pretty sweet residential facility, especially if you're an octogenarian or older. The people who work here are super nice, and there's even a maltee-poo who hangs out in the lobby. Hugo is the best waiter because he brings my grandpa extra servings of matzoh ball soup (his favorite) on Fridays.