My heart broke when we were told it was no longer safe for Mom to live at home. I checked out 3…read moreassisted living facilities in the area and chose Waltham Crossings. It had a homey feel, the staff was kind and the residents looked well cared for and comfortable. Management communicates well and is always responsive to my inquiries. The aides that work with Mom are phenomenal - caring and respectful. The food is good and there is always an option to order off a menu if the resident doesn't care for the daily entree. Mom particularly enjoys the seafood, pizza and chicken wings! She attends daily exercise class and looks forward to the musical entertainment and bingo. Her laundry is done and her apartment is cleaned for her. I find she is more socially engaged and less lonely than she was living at home alone. I rest easy knowing Mom is safe and well cared for at Waltham Crossings. It was a hard move to make, but I know I chose the right facility for her.

DO NOT put anyone you care about in this facility! The leadership is unresponsive and only cares…read moreabout raising prices, even when our loved one is not getting basic needs met. There is a major shortage of help. Ironically, they continue to fill the rooms with new residents. We're looking for a new place. Very disappointing!!

To Whom it May Concern!!! It was my first time at Elizabeth…read moreSeton Rehabilitation Facility! I am amazed by the quality of staff service!!! They are just wonderful! They are very friendly, knowledgeable and courteous!! I would like to commend on excellent work, attention, service provided by: Kelly Gowdy Nurse, Gina Cunningham PT, Michelle Soyangco OT, Rosemary Goodrow PT, Tiffany Chen OT, Elizabeth Shortsleeve NP, Lucie Menard CNA, Meghan Jones COTA, Youffey Tian CNA, Jocelyne Fleurime, Edy Orelien CNA, Francine Crosby LPN, Gunder Perez RN, Marjorie Alexandre CNA, Guerda Pierre LPN, Luisa Olah PT, Karen Small OT, Bobbie Jane Ellis OT, Patty Selig NP, Meghan OToole PT, Olga Manakin, Case manager. The attention to all my needs and personal interest in me is more than one can wish for. The staff is true hard working, serious, responsible, meticulous, and friendly, but most importantly, they are real HUMAN BEINGS who sincerely care about their patients. Based on this outstanding experience I will be happy to recommend Elizabeth Seton to everyone I know. Vera Tsirelson

I am upping my review to four stars, when I picked up my mom from the rehab she was very content,…read moreshe really enjoyed the place and she said everybody was so nice, she said the PT was really good and the staff was very sweet. I guess as a family member I'm just looking for a unicorn that doesn't exist.

When I moved in here about 18 months ago I would have said 5 stars but due to the complete end of…read morefield trips to local but interesting places and no longer giving us access to excellent art and musical professionals I would not recommend it at all . The days are long and boring. The apartments are spacious and housekeeping and the food are very good. But certainly think they could do much better on the activities and field trip side.. professional artists use to come in for classes now they put out some crayons and coloring books. Field trips were monthly and interesting now they are nonexistent. Other than the apartments and the food which is adequate. And most of the employees i would say it is adequate at best and very expensive.

Our mother has been a resident at Waterstone for over four years. When we realized that she would…read morerequire assisted living, we looked at a number of facilities in the Boston suburbs, and interviewed staff. Waterstone was rather new at that point but, comparing it to the other facilities that we looked at, and comparing the costs, we felt that this facility, its staff, the programs - and the food! - made Waterstone the best value and the best fit. Now, four years later, we are happy with the experience our Mom has had at Waterstone. She is suffering from some progressive dementia, and so requires an increasing level of care, but the Waterstone staff has been accommodating and supportive. There is a personal touch to everything, and we rest well knowing that our Mom is well cared for. The programs and events are sophisticated and stimulating - and the staff are open to suggestions for more types of events. We ourselves often visit, eat with our Mom, and attend events with her. We are on a first-name basis with a number of staff members. The facility is ample and is well laid out to encourage social interaction - if Mom doesn't feel up to going out, she still doesn't feel "cooped up" or isolated if she stays inside. She makes use of the library/living room and of the public areas every day. We also like the location - right off of Route 128, behind Wellesley Hills shopping, but tucked away, and adjacent to the Charles River and its walking paths, a footbridge and beautiful foliage. The community of residents is interesting and stimulating. And, in talking casually with other residents and their families, we have found that most are also happy with Waterstone, and it is a supportive residential community. We have highly recommended Waterstone to others looking for assisted living accommodations for their loved ones, and we will continue to do so.

my 101 year old mom was recently here for some rehab. we had toured the facility prior and found it…read moreto be very clean and the residents looked content and cared for. Stephanie in admissions and Connie in social work are so nice and very efficient. The nusrsing and CNA staff are were very kind to mom and we felt that mom, s needs were met. There are activities and we liked that residents are encouraged to go to the dining room to eat rather than being isolated in their room. All rooms have individual phones and TV's. Mom enjoyed her stay here. As a family we were pleased with the care mom received and would reccomend the facility to anyone seeking rehab or longterm care for their loved one.

Our dad spent about six months at this nursing home, and our family is truly grateful for the care…read morehe received. The facility was always very clean, which gave us additional peace of mind. From the very beginning, the staff were attentive, kind, and genuinely caring. One of our biggest concerns was the language barrier, but the team went above and beyond to make sure he was comfortable and understood. They showed so much patience and compassion in the way they communicated with him and cared for his needs. We appreciate the warmth and respect they showed him every day, and we're very thankful for everything they did.

Five stars does not do this place justice. They are all angels here. Unbelievable care. The food is…read moregood, the attention to detail is very strong, communication skills are great, the facility itself is very nice. Its all just a warm, caring, peaceful environment. I can't say enough about this establishment and the people who work and volunteer there. I promise -- you won't be sorry.

If you are looking at Yelp for guidance about choosing a hospice, you probably are desperately…read moresearching while feeling the pressure of the clock ticking. Even though we had the recommendation of our mother's independent living facility, that's how it felt for our family. So, with nothing more than a 10-minute visit from a nurse who acted more as a salesperson, we signed on to Good Shepherd for at-home "care." In retrospect, of all of the regrets I've had in life, this decision tops my list. One of the main reasons we chose the path of hospice at all was because he told us that, instead of needing to call 911 and having our mother end up in the ER, we would be able to pick up the phone and have instant access to a nurse with answers. Instant often turned out to be 35-40 minutes, with callbacks from overworked, beleaguered on-call staff. When we reached out to the nurse/salesperson by email--twice--with concerns, he did not respond. When the nurse we were assigned called to schedule an initial visit, her very first words were that she had 7 other appointments at our mom's independent living facility before she could get to us. The implicit message: get in line. When we met her, she seemed exhausted, not particularly engaged or warm but competent and knowledgeable. As it turned out, she would be the highlight of our experience with GS Hospice. My sister met with a social worker and instructed her about a matter to avoid if she spoke with me. The social worker called me to "check in" and immediately raised the very issue that my sister told her to avoid. It happens that another family at our mom's independent living facility and whose own mother was also in GS Hospice care had the same social worker. Before we said a word, they described the social worker this way: "She's 12," referring to her emotional age and maturity. The social worker cheerfully called my sister later to check in, oblivious to her mistake. When my sister reminded her, the social worker burst into tears. It gets worse: When we brought these and other concerns to the CEO of the hospice, he was dismissive and defensive, suggesting that these criticisms were clouded by grief. In other words, people who are grieving aren't capable of making rational observations, a condescending and, in this case, self-serving response. GS Hospice provides the services of a grief counselor for the family. Ours called me twice. Each time, I told her I was not interested in grief counseling but the second time, I offered to provide feedback about the experience our family was having with the Hospice and revealed to her that we were planning to take our concerns to the board. The next day, the CEO wrote to my brother trying to dissuade us from contacting the board. Clearly, this counselor went to her boss and disclosed a conversation which should have been held confidential by the standards of every mental health profession. We elevated our concerns to the board. We told them we were not interested in condolences or apologies and had no interest in litigation--that our goal was simply to make sure other families did not endure the same experience. Initially, we received what seemed to be an appropriate reply that suggested they would investigate. We offered the board to call us with any questions. They never did. Instead, we received a carefully crafted reply clearly written by their lawyers absolving themselves of any responsibility. Initially, our assumption with their staff was that they had plenty of caring, compassionate, professionals and that we had simply drawn the short straw. GS Hospice is a large organization but we had naively assumed that as a nonprofit with a long history, they would be patient and family centered. Instead, they turned out to be more like their hedge-fund owned competitors: understaffed, relying on inexperienced practitioners, and responding to concerns from a legal rather than ethical perspective. No large organization is going to have a perfect staff but when leadership is lacking, the problems become systemic and the agency becomes dysfunctional, the outcome for us with GS Hospice. It cost us profoundly in the care of our mother and compounded a family crisis that comes with such a profound loss.

From the minute I arrived until the last day of my stay in rehab from some severe…read moreGallbladder/Pancreas problems (gallbladder is full of stones) i was treated with respect, care and dignity, the food was great, the nursing staff was top notch, they would answer any questions I had, and, if they did not know the answer they would say I'll go find out, but they wouldn't blow me off they a tally got my answer and came right back. I applaud their nurses and staff all the way down to the maintenance staff. I especially want to mention one nurse in particular Nurse Moon/Mun? (Spelling may be off I never saw how she spelled her name) always took time to explain things to me, always gave me the story if it was another or a new medicine I had to take, or to answer questions. She was so sweet and attentive. She is truly a credit to her profession, I hope this reaches her to let her know much of a difference she made under her care. I felt more safe with her on duty. Not to say all the others weren't up to snuff at all. They were all fine and outstanding in thier field. Thank you for the great care. Jim Mangan

My mother and Aunt both lived here. beautifully, lovingly cared for until they passed. Carmelite…read moretradition sang them to their rest.