My very independent father was apprehensive initially but quickly grew to call EPOCH/Waterstone…read morehome. Helena, Maureen, Jody and the rest of the caring, compassionate, experienced staff made the transition smooth. The staff is communicative and highly experienced and easy to work with, which is important for my family since we are all out of state. There has not been a challenge that the EPOCH/Waterstone staff has not been lovely in helping us navigate. My father enjoys activities like the sing alongs and the men's luncheons. EPOCH/Waterstone was the best decision for our family.

My grandpa describes most aspects of this place as "ok," but he tends to undersell things. This is…read morea pretty sweet residential facility, especially if you're an octogenarian or older. The people who work here are super nice, and there's even a maltee-poo who hangs out in the lobby. Hugo is the best waiter because he brings my grandpa extra servings of matzoh ball soup (his favorite) on Fridays.

I shudder to think of what is going on for the elderly residents at this facility who are sick and…read moredying there. Both my father and aunt were in Benchmark facilities and horrific is not even a strong enough description. . I got my father out barely in time. These are not nursing homes and I fear they are being left uncared for as they always say they "can't provide 24 hour care". Are they doing it now? Why are there so many cases? There is little to no state oversight because they consider these "apartments".

My aunt moved to maple wood from a nursing home. She was in a nursing home for three years. She…read morewas wheelchair bound during all this time. After working with the staff and physical therapist she is now walking down the halls saying hi to everyone. She is so happy now. When she first moved in she felt that she didn't belong in such a nice place and now she calls maple wood her home.

The staff has taken good care of me after surgery. I will be going home tomorrow after a long stay.read more

Avoid at all cost! Beware of what you sign! Beware of incompetence on all levels. Beware of having…read moreyour items stolen, 3rd world, uneducated and ignorant staff members. Beware of where your money is coming from- going to and be especially opened eyed about employees in the business office. Be very sure to ask for copies of every transaction made because they will try and secrete any and everything in paper form. Document every incident and file grievences because they make sure those incidents do not have a computerized data based system that stores nor is there a requirement that staff log in any complaints when they happen. If you are not of sound mind or have any mental heath issues they will take advantage of you! Make sure you have family members, friends or even better an Attorney on speed dial, if you don't not have an Avocate, you are a prime target for their bottomline - to make money off of you. They care about one thing and it will not be you! They get minus 5 stars!!!

Old Stinky P. spent two weeks at this facility after coming from Spaulding. Was not expecting much…read moreconsidering the comprehensive care he got at the other rehab. The facility is quiet and quite clean and pleasant. Luckily, Stinky got a room to himself even though it was a room for two patients. Wicked lucky! The nursing care was quite good and attentive for the most part. The nurse that worked during the day was very good, and am sorry, forgot her name. The nurses that worked during the evening shifts were awesome. RN,s Ed and Martin could not have been nicer and more attentive to the cranky old dude. The only slight downside was that a few of the aides were not all that great and a bit difficult, but most were ok. They did seem to work hard though. Stinky knows it is not the easiest job. They PT staff were very nice and were very good with their skills. The food was actually quite decent though and they seemed to want to please. That being said, Stinky would not want to spend another two weeks here if he didn't have to, but if he did have to he would put this at the top of the list of placement preferences.

Things have drastically changed at Lasell Village. When our parent arrived 13 years ago, it was a…read morewarm community. Since their current president arrived several years ago, it has become a bottom-line business operation, consistent with her prior experience in the world of hedge fund-backed retirement care corporations. Today, safety takes a back seat here. Diversity is nearly completely absent among residents. Transparency in finances is lacking and leadership is arrogant and defensive. The one saving grace remains the staff who work with residents on a day-to-day basis. They remain caring, dedicated and thoughtful. But the community has become a commodity and the saddest part is that they continue to expand without addressing numerous substantial shortcomings.

Got referred here by my surgeon after ACL surgery. The gym itself is clean and comfy. The general…read morelow-down is as follows: -Terry, the general manager, is friendly, outgoing, and around to take care of things as necessary. -The front desk folks have been cranky and ill tempered once or twice, but I guess that's life. -More importantly, the PTs I work with, Jeff and his minion Mary Kate, are doing awesome by me. A little history: I worked with a PT only once before. There was a misdiagnosis that wasn't the PT's fault, but nonetheless, the frustration of an injury that didn't heal left me a bit wary of PTs in general. You *have* to do PT after ACL surgery, so I stuffed my wariness into a little box in my closet, and, buoyed by my surgeon's confidence in Train Boston and a friend/mentor's confidence in Jeff's work, I signed up for PT. Confidence restored. Jeff and Mary Kate explain everything, answer all my questions patiently (and probably repeatedly), and keep me from doing stupid things without getting tetchy about the fact that I do stupid things once in a while. They're doing an admirable job working with me to get back to BJJ and Judo. This has included acting as demonstration dummies (which is like volunteering to be a jungle gym for a monkey on meth) and getting feedback from me regarding things to focus on. I like the emphasis on communication and the chance to contribute to my rehab plan, instead of orders handed down from on high. Everybody seems to have their own rendition of "PT sucks." Even my PT friends joke that the acronym stands for "pain and torture." Frankly, my PT sessions have been notable for the absence of pain and torture. Yes, I sweat. And yes, occasionally I'll get overzealous doing my at-home exercises and show up for PT with a limp, a whine, and a silent fear that I've ruined everything and I might as well cut it all off and get a wooden peg installed instead. But the crying and swearing that everyone promised would be in the offing? Not thus far.

Amazing place for PT. Very clean - friendly and professional. I love that they focus on the whole…read morebody and getting you back into shape after a surgery - not just focusing on one part of you. Great atmosphere - never crazy crowded. Just the perfect amount of friendly support and therapy. I highly recommend Train Boston for knee recovery after replacement.

I do not recommend Wingate. They denied that they had a mouse problem until Needham Board of…read moreHealth got involved. It's an expensive place and the rent increases greatly each year. They don't treat residents with the respect they deserve.

My parents were residents of Wingate Residences ( assisted and independent) living for a few years…read more Unfortunately from when they moved in to now the quality of care and food has become substandard. The CNA's have an attitude and are quite lazy in carrying out their responsibilities. The CNA's are lacking professionalism and care towards the elderly residents. The food has no taste and the portion sizes have steadily decreased. In addition the food is served cold there is nothing worse than cold bland food. Unfortunately at this time I couldn't recommend Wingate to anyone at this time.

Mary was absolutely my rock during this challenging time searching for a new place for my mother…read more She helped weed out the places that didn't suit our needs and guided us to wonderful options. She was available any time of day- I remember she texted me back late one night and I said- aren't you off duty? She said "I am never off duty" and that proved to be true. I can't recommend enough using Assisted Living Locators. It is at no cost to the family- they get paid by the facilities.

I needed someone to escort me home from outpatient surgery and was really in a jam: I didn't have…read moreany local friends or family whom I could ask to take off half a day, deal with parking, driving into the city, deal with hospital delays, etc., and the hospital wouldn't let me leave in an Uber/Lyft. It was looking like my outpatient surgery (scheduled three months before) would need to be rescheduled simply because I didn't have a ride home. For someone mentally preparing for scheduled surgery, this was very stressful. Luckily someone on administrative staff put me in touch with Tim at Abundant HHC, who was able to pick me up the following day (less than a day's notice... above and beyond!). Abundant's services passed the "hospital test" because they will not only drive you home but also help you in to your home/apartment. Given my situation (finding a medical escort who could accommodate my needs, or rescheduling my appointment), I found Abundant's charges very reasonable. Tim promised to be available at my scheduled discharge time (1pm) and was still available for my actual discharge (2.5 hours later) when surgery got delayed. Tim was a lifesaver and a great guy, to boot! I'd recommend him to anyone in my situation. Thank you, Tim and Abundant HHC!

I've used the transport/ride services several times and Abundant Concierge has been a life saver…read more I've had several procedures done with conscious sedation and the hospital requires an escort to come and pick you up in person to transport you home. I have limited support and so I relied on Abundant, usually Tim was the escort assigned. He understands that the timing of discharge is never predictable, there may be delays -he's accommodating to last minute changes. Last time after surgery I didn't know if I'd be discharged directly home or to a rehab facility, the hospital wouldn't tell me in advance. We had several phone conversations over a period of days and Tim was very patient and understanding about the constant change in directions from the hospital. Always pleasant to deal with. I will definitely use them again in the future.

Margaret, the owner came out to meet us, and made great matches for our patient. Zebia was kind,…read moresmart, caring and dependable for meal prep, shower help and walks outdoors. We loved the support and feel rate was family friendly

President Margaret Lucero and her aids were life savers for me and my Mom. As the primary care…read moregiver, I was worn out and my mother's needs increased. They took care of me and my mother as if we were their own family. I am very grateful and highky reccomend Happy at Home services. Shelly Berman-Rubera- Newton, MA