I shudder to think of what is going on for the elderly residents at this facility who are sick and…read moredying there. Both my father and aunt were in Benchmark facilities and horrific is not even a strong enough description. . I got my father out barely in time. These are not nursing homes and I fear they are being left uncared for as they always say they "can't provide 24 hour care". Are they doing it now? Why are there so many cases? There is little to no state oversight because they consider these "apartments".

My grandpa describes most aspects of this place as "ok," but he tends to undersell things. This is…read morea pretty sweet residential facility, especially if you're an octogenarian or older. The people who work here are super nice, and there's even a maltee-poo who hangs out in the lobby. Hugo is the best waiter because he brings my grandpa extra servings of matzoh ball soup (his favorite) on Fridays.

When I moved in here about 18 months ago I would have said 5 stars but due to the complete end of…read morefield trips to local but interesting places and no longer giving us access to excellent art and musical professionals I would not recommend it at all . The days are long and boring. The apartments are spacious and housekeeping and the food are very good. But certainly think they could do much better on the activities and field trip side.. professional artists use to come in for classes now they put out some crayons and coloring books. Field trips were monthly and interesting now they are nonexistent. Other than the apartments and the food which is adequate. And most of the employees i would say it is adequate at best and very expensive.

Our mother has been a resident at Waterstone for over four years. When we realized that she would…read morerequire assisted living, we looked at a number of facilities in the Boston suburbs, and interviewed staff. Waterstone was rather new at that point but, comparing it to the other facilities that we looked at, and comparing the costs, we felt that this facility, its staff, the programs - and the food! - made Waterstone the best value and the best fit. Now, four years later, we are happy with the experience our Mom has had at Waterstone. She is suffering from some progressive dementia, and so requires an increasing level of care, but the Waterstone staff has been accommodating and supportive. There is a personal touch to everything, and we rest well knowing that our Mom is well cared for. The programs and events are sophisticated and stimulating - and the staff are open to suggestions for more types of events. We ourselves often visit, eat with our Mom, and attend events with her. We are on a first-name basis with a number of staff members. The facility is ample and is well laid out to encourage social interaction - if Mom doesn't feel up to going out, she still doesn't feel "cooped up" or isolated if she stays inside. She makes use of the library/living room and of the public areas every day. We also like the location - right off of Route 128, behind Wellesley Hills shopping, but tucked away, and adjacent to the Charles River and its walking paths, a footbridge and beautiful foliage. The community of residents is interesting and stimulating. And, in talking casually with other residents and their families, we have found that most are also happy with Waterstone, and it is a supportive residential community. We have highly recommended Waterstone to others looking for assisted living accommodations for their loved ones, and we will continue to do so.

The nurses and OT/PT are amazing. Everyone really cares about the patient population. It is very…read moreclean too!

If you ask Lasell Village residents whether they made the right decision to move there, the vast…read moremajority will say yes. Until the end of our mother's 13 years there, we would have agreed enthusiastically. In November 2025, our mom, a Lasell Village resident since 2013, died after a fall that could have been prevented had a safety protocol for staff been in place. It was only following this avoidable tragedy that we discovered there really are two sides to Lasell Village. The first is the exceptional front line staff: housekeeping, dining, facilities, I.T., fitness, transportation, wellness; those who interact directly with residents on a day-to-day basis are uniformly caring, dedicated, skillful and willing to go above and beyond. The second is the leadership whose president's previous experience was with a publicly traded senior living conglomerate whose investors included BlackRock and Vanguard. Her background seemed like an unlikely fit for a non-profit that used to be affiliated with a college, but it makes sense in light of the corporate direction she has taken Lasell Village in since her arrival. While acknowledging that our mother's death prompted them to address the gaps in their safety protocol, she rejected our request to participate in the process of developing a comprehensive plan because we were no longer customers. Apparently, the reason we are no longer customers didn't earn us a seat at the table. It is obviously too late for our family to benefit from a comprehensive safety policy. At this stage, our sole motivation is the interests of the front-line staff and residents of Lasell Village. In sharing our experience, we hope to prompt leadership including the board and president to be more transparent and focused on the safety of its residents. We also want prospective residents to be able to make a fully informed decision. There remain many positive aspects of living at Lasell Village--primarily its front-line staff--but they need to be weighed against the bottom-line focus of its leadership.

My very independent father was apprehensive initially but quickly grew to call EPOCH/Waterstone…read morehome. Helena, Maureen, Jody and the rest of the caring, compassionate, experienced staff made the transition smooth. The staff is communicative and highly experienced and easy to work with, which is important for my family since we are all out of state. There has not been a challenge that the EPOCH/Waterstone staff has not been lovely in helping us navigate. My father enjoys activities like the sing alongs and the men's luncheons. EPOCH/Waterstone was the best decision for our family.

Margaret, the owner came out to meet us, and made great matches for our patient. Zebia was kind,…read moresmart, caring and dependable for meal prep, shower help and walks outdoors. We loved the support and feel rate was family friendly

President Margaret Lucero and her aids were life savers for me and my Mom. As the primary care…read moregiver, I was worn out and my mother's needs increased. They took care of me and my mother as if we were their own family. I am very grateful and highky reccomend Happy at Home services. Shelly Berman-Rubera- Newton, MA

Very friendly staff hard workers great company very compassionate To the residence needs and wantsread more

Do not allow anyone to come here if there are any other options. Staff are totally unresponsive, no…read morerehab provided, and no wheelchair. I came with 2 broken ankles and totally non-weight bearing and was not provided with a commode or wheelchair. I have been on involuntary bedrest for 4 days and have lost function since I arrived from the hospital. Developed a UTI because I was afraid to drink because no one comes to help with the bedpan and I didn't want to wet the bed. Developed lower back pain because I have been trapped in a bed since arrival. only once since I arrived did anyone help with bathing. I've heard staff yell at patients with dementia or mental illness. Horrifying. I never knew places like this existed. It's like a cross between a homeless shelter and a psych hospital but with meaner, less competent staff. Inexcusable.

I do not recommend Wingate. They denied that they had a mouse problem until Needham Board of…read moreHealth got involved. It's an expensive place and the rent increases greatly each year. They don't treat residents with the respect they deserve.

My parents were residents of Wingate Residences ( assisted and independent) living for a few years…read more Unfortunately from when they moved in to now the quality of care and food has become substandard. The CNA's have an attitude and are quite lazy in carrying out their responsibilities. The CNA's are lacking professionalism and care towards the elderly residents. The food has no taste and the portion sizes have steadily decreased. In addition the food is served cold there is nothing worse than cold bland food. Unfortunately at this time I couldn't recommend Wingate to anyone at this time.

I've used the transport/ride services several times and Abundant Concierge has been a life saver…read more I've had several procedures done with conscious sedation and the hospital requires an escort to come and pick you up in person to transport you home. I have limited support and so I relied on Abundant, usually Tim was the escort assigned. He understands that the timing of discharge is never predictable, there may be delays -he's accommodating to last minute changes. Last time after surgery I didn't know if I'd be discharged directly home or to a rehab facility, the hospital wouldn't tell me in advance. We had several phone conversations over a period of days and Tim was very patient and understanding about the constant change in directions from the hospital. Always pleasant to deal with. I will definitely use them again in the future.

I needed someone to escort me home from outpatient surgery and was really in a jam: I didn't have…read moreany local friends or family whom I could ask to take off half a day, deal with parking, driving into the city, deal with hospital delays, etc., and the hospital wouldn't let me leave in an Uber/Lyft. It was looking like my outpatient surgery (scheduled three months before) would need to be rescheduled simply because I didn't have a ride home. For someone mentally preparing for scheduled surgery, this was very stressful. Luckily someone on administrative staff put me in touch with Tim at Abundant HHC, who was able to pick me up the following day (less than a day's notice... above and beyond!). Abundant's services passed the "hospital test" because they will not only drive you home but also help you in to your home/apartment. Given my situation (finding a medical escort who could accommodate my needs, or rescheduling my appointment), I found Abundant's charges very reasonable. Tim promised to be available at my scheduled discharge time (1pm) and was still available for my actual discharge (2.5 hours later) when surgery got delayed. Tim was a lifesaver and a great guy, to boot! I'd recommend him to anyone in my situation. Thank you, Tim and Abundant HHC!

Lots to say about the care my mother received (most fine, some not so fine) but the proverbial…read morestraw that broke us is trying to get a response from them re: wrapping up our mother's estate. They ignore emails and phone calls: it's incredibly frustrating to deal with them. The nurses and care teams were very responsive when we had questions; any administrative question is like yelling into a canyon.

My mom went to Stone rehab to recover from hip surgery. There were a number of alarming things that…read moreoccurred during her stay. The health aids were rough with my mom when she needed help getting to the bathroom or if she needed to be cleaned off from incontinence. She waited several hours to be cleaned off sitting in a soiled adult pad or after she threw up. There were feces in the shared bathroom floor for several hours. The aids would leave her food or water completely out of her reach. When I became concerned for my mom's life the nurses were dismissive. One insisted her vitals were fine and the other said if I was unhappy with the care she was receiving I should take my mom somewhere else. When I finally got through to the nurse because I thought my mom was dehydrated, it took the nurse 2 hours to get an ambulance. The nurse delayed the process by calling the doctor on call first and threatened that if I called the ambulance that I would lose my mom's room. About 2 hours after my mom arrived at the hospital she stopped breathing. She had an infection (sepsis). The doctors tried to save her and unfortunately, the next morning she passed away. Upon reading the notes from the hospital the doctor and nurses recorded that my mom was severely dehydrated and malnourished. I have since learned that these sorts of facilities have a disincentive to send a patient to the hospital because it lowers their ratings.