I do not recommend Wingate. They denied that they had a mouse problem until Needham Board of…read moreHealth got involved. It's an expensive place and the rent increases greatly each year. They don't treat residents with the respect they deserve.

My parents were residents of Wingate Residences ( assisted and independent) living for a few years…read more Unfortunately from when they moved in to now the quality of care and food has become substandard. The CNA's have an attitude and are quite lazy in carrying out their responsibilities. The CNA's are lacking professionalism and care towards the elderly residents. The food has no taste and the portion sizes have steadily decreased. In addition the food is served cold there is nothing worse than cold bland food. Unfortunately at this time I couldn't recommend Wingate to anyone at this time.

Update. We finally left. My mil got the stomach flu and was very sick unable to get out of bed…read more She started complaining of knee pain. I couldn't figure out how she could've hurt her knee lying in bed, but they brought an x-ray machine in and said it was broken, we rushed to the hospital and the surgeon called and said that it's not only broken It is shattered, and this was not something that happened easily. This was an event that happened, no idea whatever happened, there was no incident report. we ended up pulling her out. Very upsetting. The AIDS 100% make up the place, and at the time my mother-in-law was there the aids were awful.

My very independent father was apprehensive initially but quickly grew to call EPOCH/Waterstone…read morehome. Helena, Maureen, Jody and the rest of the caring, compassionate, experienced staff made the transition smooth. The staff is communicative and highly experienced and easy to work with, which is important for my family since we are all out of state. There has not been a challenge that the EPOCH/Waterstone staff has not been lovely in helping us navigate. My father enjoys activities like the sing alongs and the men's luncheons. EPOCH/Waterstone was the best decision for our family.

My brother has been a patient at Newbridge for 7 years. He presents with a variety of medical…read moreproblems in addition to his physical handicap. He has been a patient/resident at 5 prior facilities before going to Newbridge. Although the care for people like my brother is not easy or perfect, the staff at Newbridge provides excellent care and medical treatment second to none.Patients fortunate enough to be there get personalized attention. I would highly recommend Newbridge when home care is not an option. Thank you for being there for all of us who have loved ones in need. James Zoppo

Call lights not answered in a timely manner. Some aides not responsive. Case manager awful. This…read morerehab was highly recommended but certainly not by me!

When I moved in here about 18 months ago I would have said 5 stars but due to the complete end of…read morefield trips to local but interesting places and no longer giving us access to excellent art and musical professionals I would not recommend it at all . The days are long and boring. The apartments are spacious and housekeeping and the food are very good. But certainly think they could do much better on the activities and field trip side.. professional artists use to come in for classes now they put out some crayons and coloring books. Field trips were monthly and interesting now they are nonexistent. Other than the apartments and the food which is adequate. And most of the employees i would say it is adequate at best and very expensive.

Our mother has been a resident at Waterstone for over four years. When we realized that she would…read morerequire assisted living, we looked at a number of facilities in the Boston suburbs, and interviewed staff. Waterstone was rather new at that point but, comparing it to the other facilities that we looked at, and comparing the costs, we felt that this facility, its staff, the programs - and the food! - made Waterstone the best value and the best fit. Now, four years later, we are happy with the experience our Mom has had at Waterstone. She is suffering from some progressive dementia, and so requires an increasing level of care, but the Waterstone staff has been accommodating and supportive. There is a personal touch to everything, and we rest well knowing that our Mom is well cared for. The programs and events are sophisticated and stimulating - and the staff are open to suggestions for more types of events. We ourselves often visit, eat with our Mom, and attend events with her. We are on a first-name basis with a number of staff members. The facility is ample and is well laid out to encourage social interaction - if Mom doesn't feel up to going out, she still doesn't feel "cooped up" or isolated if she stays inside. She makes use of the library/living room and of the public areas every day. We also like the location - right off of Route 128, behind Wellesley Hills shopping, but tucked away, and adjacent to the Charles River and its walking paths, a footbridge and beautiful foliage. The community of residents is interesting and stimulating. And, in talking casually with other residents and their families, we have found that most are also happy with Waterstone, and it is a supportive residential community. We have highly recommended Waterstone to others looking for assisted living accommodations for their loved ones, and we will continue to do so.

I shudder to think of what is going on for the elderly residents at this facility who are sick and…read moredying there. Both my father and aunt were in Benchmark facilities and horrific is not even a strong enough description. . I got my father out barely in time. These are not nursing homes and I fear they are being left uncared for as they always say they "can't provide 24 hour care". Are they doing it now? Why are there so many cases? There is little to no state oversight because they consider these "apartments".

My grandpa describes most aspects of this place as "ok," but he tends to undersell things. This is…read morea pretty sweet residential facility, especially if you're an octogenarian or older. The people who work here are super nice, and there's even a maltee-poo who hangs out in the lobby. Hugo is the best waiter because he brings my grandpa extra servings of matzoh ball soup (his favorite) on Fridays.

I turned 80 a month before my fall which was caused by osteoporosis in the femoral neck, I had…read moresurgery on 11/13/24 at NWH and was transferred to NH late afternoon 11/15. It was a wonderful experience. I had PT and OT every day beginning 11/16. My call bell was almost always answered immediately. The night staff did not smile or talk much but they always helped me in the way I needed or asked for. I had never been hospitalized before other than maternity. Scar tissue starts forming immediately after surgery so PT and OT are vital Immediately, not a week down the road when the VNA can schedule home visits. I was considered a hifi functioning patient so could have returned home. I'm so glad I opted for North Hill Rehab. There is no way my needs could be met at home in such a timely fashion.

Nice facility. All private rooms. Food mostly good. Staff is competent and friendly, and they…read moredid not seem to be understaffed as so many other facilities are. PT and OT were excellent. The people were generally flexible and responded to our concerns in a timely manner. Response to the call button was within five minutes. Definitely recommend.

Wonderful experience here Had right knee replaced…read moreEveryone here was great Spotless facility

If I could give zero stars, I would. The nursing home in Dedham basically keeps the patients fed…read moreand clothed. Beyond that, forget it. The patients are slumped over in their wheelchairs in front of a TV. You ask for something, and the response 90% of the time is "I'm busy". The place serves as a hospital only when in it's in their best interests. In a nutshell, it's one big corporation. Horrible.

Watch out for hidden fees and unfair business practices. $20 to have meal tray delivered (on top of…read morethe high price to live there) and raising the rent after only living there a few months. If you sign a lease for a family member, have a lawyer ready to review and get every fee spelled out carefully. I would avoid this place if you can. High turnover of office and front line staff.

Hellhole. The worst possible rehab experience for my elderly mother. Left to lay flat on a bedpan…read moreof her own feces for 20 minutes. Left to sit on the toilet for an extended period while the cell phone yakking attendant disappeared instead of helping her off in a timely fashion while she yelled crying for help to no avail. Cold miserable food. Understaffed at night to the point that pain meds were not given on schedule. Nasty attendants. Revolving door of administrators. Doctors unavailable or non existent. Vile place. Avoid at all costs. Neglect neglect neglect.