I turned 80 a month before my fall which was caused by osteoporosis in the femoral neck, I had…read moresurgery on 11/13/24 at NWH and was transferred to NH late afternoon 11/15. It was a wonderful experience. I had PT and OT every day beginning 11/16. My call bell was almost always answered immediately. The night staff did not smile or talk much but they always helped me in the way I needed or asked for. I had never been hospitalized before other than maternity. Scar tissue starts forming immediately after surgery so PT and OT are vital Immediately, not a week down the road when the VNA can schedule home visits. I was considered a hifi functioning patient so could have returned home. I'm so glad I opted for North Hill Rehab. There is no way my needs could be met at home in such a timely fashion.

Nice facility. All private rooms. Food mostly good. Staff is competent and friendly, and they…read moredid not seem to be understaffed as so many other facilities are. PT and OT were excellent. The people were generally flexible and responded to our concerns in a timely manner. Response to the call button was within five minutes. Definitely recommend.

Please don't bring your loved ones here. Brought my elderly grandmother here during covid due to…read moreher falling and needing rehab. She looked extremely sick every time we FaceTimed her. The entire time she was there it was a hassle getting through to anyone. We were very patient and kind because we understood times were stressful for the staff my grandmother passed away due to negligence (they allowed a cut in her mouth to get infected and never provided proper care for her). On the death certificate they put that the cause of death was covid.....she had been negative for about 3 weeks prior to passing away. Please please do further research before allowing your elderly loved ones who can't speak up for themselves to come here.

Don 't bring your loved ones here ! My wife was there for a brief time and in that time they lost…read moreher $ 1700.00 upper partial denture. My inquiry as too how they planned on resolving this issue has gone unanswered. My wife fell out of a wheel chair, I wasn't notified until days later. She had blisters on her hands that they couldn't explain. Bruises on her legs and arms that were not there when she went in. Her skin was all dry and flaky. Lost her pajama bottoms as well. Basically she came out worse off than when she went in. Very poor quality of care there indeed. Extreme lack of transparency. They should be ashamed of themselves. Oh and I will get my $1700.00 for my wife's lost dentures..... My Attorney will make sure of that.

I am upping my review to four stars, when I picked up my mom from the rehab she was very content,…read moreshe really enjoyed the place and she said everybody was so nice, she said the PT was really good and the staff was very sweet. I guess as a family member I'm just looking for a unicorn that doesn't exist.

It's important for you to know that if you are considering Elizabeth Seaton rehab, please read…read morethis. My father was there for rehab. He developed an infection and there were no medical providers available. Despite this fatigue and shortness of breath from the infection, he was brought to PT. As his performance was not great given the infection, the PT pushed him and appeared annoyed that my father couldn't do what they wanted. The nurses are incompetent and the aids spend most of tgere time on there phones. Call lights are rarely responded to. Speaking with the higher level administrators was eye opening. No one is competent there. I am a medical professional and know what adequate care is. This facility was reported to the authorities.

Lots to say about the care my mother received (most fine, some not so fine) but the proverbial…read morestraw that broke us is trying to get a response from them re: wrapping up our mother's estate. They ignore emails and phone calls: it's incredibly frustrating to deal with them. The nurses and care teams were very responsive when we had questions; any administrative question is like yelling into a canyon.

My mom went to Stone rehab to recover from hip surgery. There were a number of alarming things that…read moreoccurred during her stay. The health aids were rough with my mom when she needed help getting to the bathroom or if she needed to be cleaned off from incontinence. She waited several hours to be cleaned off sitting in a soiled adult pad or after she threw up. There were feces in the shared bathroom floor for several hours. The aids would leave her food or water completely out of her reach. When I became concerned for my mom's life the nurses were dismissive. One insisted her vitals were fine and the other said if I was unhappy with the care she was receiving I should take my mom somewhere else. When I finally got through to the nurse because I thought my mom was dehydrated, it took the nurse 2 hours to get an ambulance. The nurse delayed the process by calling the doctor on call first and threatened that if I called the ambulance that I would lose my mom's room. About 2 hours after my mom arrived at the hospital she stopped breathing. She had an infection (sepsis). The doctors tried to save her and unfortunately, the next morning she passed away. Upon reading the notes from the hospital the doctor and nurses recorded that my mom was severely dehydrated and malnourished. I have since learned that these sorts of facilities have a disincentive to send a patient to the hospital because it lowers their ratings.

I was very nervous about live in care but decided that my dad being at home would be better for him…read moreand ultimately give him better care than a nursing home. The agency came highly recommended by others that used them. My dad received the most amazing care from Gladys who works for Commonwealth. In addition, the agency was extremely responsive w/extra help we needed with my dad on a moments notIce. They made the last six months of my dad's life the most comfortable for both him and me. I am extremely grateful for the unbelievable care he received.

We signed up for them hoping the cheapest price allows us to save some money and get good care for…read moremy mother-in-law. What a mistake! One more time - you get what you pay for!!! There was a lot of turnover, and caregivers were quite incompetent unable to perform simple tasks or simply follow directions. The owner Scott is a nice guy but there is nobody else there who deserves our respect.

I reapplied to Aveanna Healthcare in Brockton, Ma. After not working there for almost two years…read more Due to personal reasons. I was previously employed for many, many years. I had one case for 8 years and another for 17. I loved my patients, my job and the amazing support I received from both the clinical and office staff. I was absolutely shocked! By the way I was treated recently! The office was a very hostile environment! You could have cut the tension with a knife! None of the staff were warm, inviting or friendly! I fealt SO uncomfortable I actually wanted to walk out the door as soon as I walked in! I should have gone with my gut! I would NOT recommend this company to anyone! If I could give them 0 stars I would! I applied to another well known agency. Was hired immediately. Arrived for my interview. I was greeted by friendly! Professional! Nice! Normal!!!! Staff! Exactly what I always experienced with PSA/Aveanna years ago! What a shame!

The nurses and OT/PT are amazing. Everyone really cares about the patient population. It is very…read moreclean too!

If you ask Lasell Village residents whether they made the right decision to move there, the vast…read moremajority will say yes. Until the end of our mother's 13 years there, we would have agreed enthusiastically. In November 2025, our mom, a Lasell Village resident since 2013, died after a fall that could have been prevented had a safety protocol for staff been in place. It was only following this avoidable tragedy that we discovered there really are two sides to Lasell Village. The first is the exceptional front line staff: housekeeping, dining, facilities, I.T., fitness, transportation, wellness; those who interact directly with residents on a day-to-day basis are uniformly caring, dedicated, skillful and willing to go above and beyond. The second is the leadership whose president's previous experience was with a publicly traded senior living conglomerate whose investors included BlackRock and Vanguard. Her background seemed like an unlikely fit for a non-profit that used to be affiliated with a college, but it makes sense in light of the corporate direction she has taken Lasell Village in since her arrival. While acknowledging that our mother's death prompted them to address the gaps in their safety protocol, she rejected our request to participate in the process of developing a comprehensive plan because we were no longer customers. Apparently, the reason we are no longer customers didn't earn us a seat at the table. It is obviously too late for our family to benefit from a comprehensive safety policy. At this stage, our sole motivation is the interests of the front-line staff and residents of Lasell Village. In sharing our experience, we hope to prompt leadership including the board and president to be more transparent and focused on the safety of its residents. We also want prospective residents to be able to make a fully informed decision. There remain many positive aspects of living at Lasell Village--primarily its front-line staff--but they need to be weighed against the bottom-line focus of its leadership.

This is my local ER if my spouse or I need care after-hours. I like the fact that it's in the BI…read moresystem, so they can see records (with some difficulty/work-arounds) from the main BI hospital as well as outpatient clinics, labs, and urgent care centers. I recently went here late on a weeknight after urgent care had closed, because I cut my hand with kitchen shears. The check-in process was quick, the waiting room was almost empty, and I got into a room quickly. It was very quiet, so I imagine it was a slow night. The nurses and techs were really nice; the gentleman who cleaned the wound--worst pain of my life, literally--was sympathetic and caring. The doctor was pretty straight-forward, and answered my questions when I asked them (I know to advocate for myself), but there wasn't as much forthcoming information as I would have liked. For example, would bruising be normal? Swelling? Pain? It was only 3-4 stitches but it was a deep cut so I had all of that, and wasn't sure if it was normal. I also got contradictory information in the ER vs. the urgent care center [also BIDMC] where I got the stitches taken out, but I think that's more the fault of the urgent care center. The discussion was around whether to keep the wound covered until the stitches came out: the ER nurse said to cover it when possible to keep out infection and to minimize scarring; the urgent care nurse who took out the stitches 10 days later said I shouldn't have done that. [Note: I'm not docking the ER for this, because based on my research/talking to other doctors, what I did was perfectly fine. There were also other things that the urgent care didn't do right, so I'm leaning in favor of the ER. In fact, 1 month later, it's healing quite nicely with a smaller scar than had I followed the urgent care instructions.] No billing issues. I'd 100% go back again if I needed something simple done. However, for something more involved or complicated (or for someone with chronic illnesses), I'd opt for the Boston BIDMC ER to have access to a wider range of specialists.

Terrible ER experience. I had a particularly bad time from an ER nurse. I came to the ER with…read moreshortness of breath, chest tightness. I had several tests, lastly a CT. I had asked the CT techs when the results would be in they said it could be as soon as a half hour as they weren't busy and the ER wasn't busy. I asked the nurse when I was back about an hour to please check my chart to see if the results were in. He told me that they wouldn't be back and I explained that I was told they could come back in 1/2 hour and again requested he look at my chart. He became very aggressive, came right up to my face and asked if I wanted him to keep punching them in the face until they gave the results to him. He also found it important to get me to understand that he works 12 hour days. What he didn't realize was that I heard and saw him, throughout the day and evening, sitting outside my room chatting with 3 other hospital employees. As he only visited my room 4 times at most, I do not believe he was there to stay close by. I explained to him that I was uncomfortable with the IV needle that was in the crook of my elbow and that my husband, who was with me, is undergoing chemo for a very serious cancer, and I really wanted to finish and be on our way. He offered that I could check myself out. This was at 7 hours of being there without a clear explanation of findings. I said I didn't want to check myself out. He left the room and came back with discharge papers saying the doctor said I could leave. I got a call when I got home from a doctor with the CT results advising me to follow-up with my doctor. Today, reading my chart, the doctor noted that nursing checked me out without notifying him. I've had testing and procedures at BID Needham. At those times, the staff was efficient and professional. I do not recall any of them complaining about how long their days were or yelling in my face. Never mind checking me out without the doctor's directives. Time for hospital leadership to improve the ER.

I do not recommend Wingate. They denied that they had a mouse problem until Needham Board of…read moreHealth got involved. It's an expensive place and the rent increases greatly each year. They don't treat residents with the respect they deserve.

My parents were residents of Wingate Residences ( assisted and independent) living for a few years…read more Unfortunately from when they moved in to now the quality of care and food has become substandard. The CNA's have an attitude and are quite lazy in carrying out their responsibilities. The CNA's are lacking professionalism and care towards the elderly residents. The food has no taste and the portion sizes have steadily decreased. In addition the food is served cold there is nothing worse than cold bland food. Unfortunately at this time I couldn't recommend Wingate to anyone at this time.