Wonderful experience here Had right knee replaced…read moreEveryone here was great Spotless facility

Would never recommend this place! Rude incompetent staff behavior pervasive throughout the…read morefacility. Administration defensive and in complete denial when concerns are addressed as opposed to acknowledging issues and assuring that corrective remedial efforts at improvement are being taken.

My brother has been a patient at Newbridge for 7 years. He presents with a variety of medical…read moreproblems in addition to his physical handicap. He has been a patient/resident at 5 prior facilities before going to Newbridge. Although the care for people like my brother is not easy or perfect, the staff at Newbridge provides excellent care and medical treatment second to none.Patients fortunate enough to be there get personalized attention. I would highly recommend Newbridge when home care is not an option. Thank you for being there for all of us who have loved ones in need. James Zoppo

Call lights not answered in a timely manner. Some aides not responsive. Case manager awful. This…read morerehab was highly recommended but certainly not by me!

My mom has been here for 7 months and I am very pleased with her care at the German Center. I am…read morealso impressed with the facility itself- and all the people that make things work in the background (cleaning, dining staff, reception, etc.) as well as nursing, social work, case management, etc.) Each holiday they decorate and make the place feel special and inviting, and in the summer they have a beautiful area where you can take walks. I have begun to know people there and really feel that they care about the patients. It was so sad and (still is) to have brought my mom to long term nursing but if this is something that you need to do, I highly recommend the German Center.

Hubby was there for 2 weeks in August and it was a horrible experience. His roommate's daughters…read moreand I had to bring food to the two roommates or they would have starved to death. Only one decent meal in 2 weeks (chicken kiev). If he pressed the buzzer because he had to go to the bathroom, it could take 40 minutes to get someone to respond. I asked 4 times for hubby to be showered and they said they would but didn't. I finally had to go to the Director of Nursing to make it happen. He only had 2 showers in two weeks and that was because I advocated for him. After we got home, others told us their experience was that "The German Centre sucks". He was in there for rehab but the only way to make that happen is to stay on top of the staff. I made at least 10 calls to administration while he was there. I told them I was getting surgery and they sent him home a week after my surgery and he was not in good shape. Avoid this place like the plague.

When I first entered Briarwood I thought that this is probably as good as it gets ,but I still hate…read morenursing homes .First the pros ,Briarwood has great personal ,the staff keep up religiously with your meds ,and vitals.The daily cleaning starts early ,like 6am,there are sprinkler systems ,good programs ,pleasant dining ,family room and library.The staff is always pleasant smiling greeting you ,helping you with wheelchairs.They have a terrific rehab gym and staff. The cons,the food while acceptable is mostly boring.When trays were delivered to me in my room ,the food was always cold ,all 3 meals.In the diningroom ,ice cold poached eggs were the norm and never were soft boiled.There were always 2 choices for lunch & dinner but heavily weighted with chicken,always decent desert ,but as I said the food was boring and cold .Having come from MGH where the food was always hot and decently cooked.On weekends some of the staff were surly and it could take on occasion an hour to summon a care person. The foors are slippery especially when they are washed daily early in the morning.I cannot understand why they would wash the bathroom floors in the mornings when most people just getting up would use them with walkers or wheelchairs ,a real hazard .On top of having a round commode on an elongated toilet ,meaning you had to stand up to clean yourself and with slippy floors found my feet slipping and almost fell down.Having the flusher and paper on the left meant you had to stand instead of sitting in a wheelchair,while having them on the right side you could reach from your wheelchair ,a very dangerous situation which I pointed out to the staff. In the next room was a patient who would rant and scream daily in the middle of the night,many people,some stroke victims trying to rehab, lost valuable sleep affecting their rehab because they and I where too tired from lack of sleep and couldn't function .This went on for the 40 days I was there ,the whole floor suffered and the facilty tolerated it,that was totally unacceptable .Most rooms were mostly double but 4 people shared a bathroom.My roommate got discharged and I got a very sick person who yelped and moaned all night ,frequently tried to get out of bed setting off bells I could not sleep.I got myself transferred but I was so weakened that I fell.The TV'S where very difficult to change channels ,no remotes you would have to press and press and it would take many tries to change channels,no remotes hereThe bottom line,this nursing home by tolerating disruptive behavior caused me and many others great harm.When this mans family came to visit all 6 would pile into the room effectively keeping me from entering my room.There should be limits ,and that is why I only gave them 3 stars.I am quite bitter and by the way my disruptive room mate wound up with a private room ,while I was scrunched into a small corner of another room .

A family member was recently here for rehab. She had been in rehab in the past at another facility…read moreand this could not have been different from our past experience. Her room was so cramped that in order to make it possible for her to sit in a chair we had to move all of the furniture. As a result she was always in bed if we weren't there to set everything up. The communication was non-existent. We had a meeting with her care team and no one in the meeting had actually worked with her. The food was not good with no choice and she either had to eat in her bed or in the hallway. Although the nurses and aides were pleasant they seemed very overworked. Stay away from this rehab!

This place is horrible! The nurse in the ER was rude and condescending. I called to ask what…read morehappened to my son and she made up a stupid answer. Then this hospital location sent him home with a broken leg saying there was nothing wrong with him. Three days later he's in a Boston hospital having surgery on his knee and leg from being hit by a car. Two weeks later and he's still in the hospital recovering after surgery. I don't know who was the incompetent doctor there but the quality of care was awful! This is so unnecessary and unprofessional. I would try everything to avoid being taken to this Needham location. You may just lose a limb!

Since Norwood Hospital was flooded and my PCP became part of Beth Israel network, I've had…read moreexcellent care at both BI Needham and other doctors in that healthcare system. I was very sick last December and was admitted to BI Needham and had a great team of doctors and nurses take care of me. The ER is inundated with patients due to the shutdown of Norwood Hospital so you can't hold that against them.

This assisted living has cockroaches. My mom used to live here. The problem in my mom's unit…read morestarted after the facility renovated their basement to turn it into a memory care floor. My mom had cockroaches crawling along her bedrails and scurrying all over her bathroom. I saw them in her kitchen and living room area as well. I tried to work with the administration to resolve the problem, but the infestation persisted. I finally moved my mom to another assisted living.

From the owner: A warm assisted living community that offers endless opportunities for an active, healthy…read morelifestyle. As a premiere not-for-profit senior assisted living community in West Roxbury, MA we offer carefree senior living with close proximity to family and friends.

The service was very bad except two of your employees…read more David and Mel Lynch. They were so good to my dad! Mel, RN provided one of the best nursing care to my dad. David was a very helpful staff working at the desk near my dad's room.

This is the worse place ever. I don't even give this a 1 star. Never allow your family member to go…read moreto this place. It needs to be closed or all management fired and replaced along with most of their staff. My mom was in there for a I week and I took her out. She cannot walk and has stage 4 cancer. She was left in her pee for hours, she was left unattended for hours, she was just n a lot of pain from her fall and her cancer they ran out of her prescription and she did not get it for 2 days, the nurses are extremely rude, unprofessional and do not care about the patients. My mom had chemo the staff assured me that they would bring her days before her appointment. The day of my moms chemo appointment my mom called me and told me that they were not bringing her to her chemotherapy appointment. They have rats and the showers do not no work. This is just a few things that has happened to me mom in 1 week of her being there. There is more. Please don't send your loved one to this place. My mom and others have experienced neglect and abuse there. I made serval complaints nothing was done. I call the Mass board and the police and filed a police report. Let's see what happens

Excellent staff, They have both CNA and HHA to help support our parents…read more We were so happy with their services.

I can't rave enough about the quality of the health care workers employed by Geriatric Resources…read more Due to a fractured and dislocated shoulder, I needed daily home care for over six weeks. The women who came here on a regular basis were the most caring and lovely and good-natured people I could have ever hoped for. One even offered a creative "workaround" that the OT had never heard of! They were super attentive and took care of all my needs, before I even asked. They showed up on time everyday and also drove me to doctor's appointments, the grocery store,, whatever I needed. Marci, their supervisor, was equally responsive and capable. I can't recommend this organization highly enough. Thank you all for your wonderful service!!

I have been here at the hospital for 4 days and I will be leaving in two more days. I am under the…read morecare of the wonderful GI team here who are awesome. When I got in I was in the ER and in quite a bit of pain, using the bathroom alot. They got me in a room quick up at Unit 2 south. The nurses and assistants here have been so kind to me and very skilled at what they do. They're genuinely good and there is no doubt they all care very much about vets. The only thing I will mention negative is the weak wifi. Not a big deal as that's not why I'm here. I'm here to get healthy. But if the right person is reading this, maybe look into it at least

The care and attention was phenomenal. I arrived with an unknown issue and they quickly verified…read moremy eligibility, registered me and did several tests and a scan to identify what was causing my issue. They were clear to explain it, they gave me furious things to look for, and told me what To watch for, in case I would return with an emergency, or come back for follow up treatment. They gave very good and thorough care.