The hotel itself is beautiful, and many of the staff (front desk, restaurant, etc.) were excellent…read more Unfortunately, our experience hosting an event here was impacted by significant issues with banquet operations. We were charged for audiovisual services that were not functional when our seminar began. Staff onsite were unable to operate the equipment and acknowledged they were not trained. We had to bring in outside equipment at our own expense to keep the event going. The hotel later refunded the AV charge, but refused to cover the additional cost we incurred due to their failure. Even more concerning was the behavior of the Catering Manager, who was confrontational and unprofessional in front of guests and staff. This included a heated exchange that was visible to attendees and others present, including representatives from a nonprofit organization we were supporting. That level of conduct is not what you expect when hosting a professional event. This property has a lot of potential, but based on this experience, I would be very cautious about hosting an event here without clear assurances around on-site management.

I'm a Hilton Honors member and with that I can usually check-in 24 hours ahead of time on the app…read moreand walk up to my room. When I arrived at check-in time, my Digital Key wasn't ready and I had to wait 30 mins in the lobby until the room was ready. They did clam to refund the parking fee ($17) for the inconvenience so that's nice. The room itself was fine. Though they didn't have linens for the pull out sofa bed nor did they have shampoo in the shower. The toilet handle was malfunctioning and the shower drain was wacky too so those were minor inconveniences. Beds were comfy and the room was fine so good there. The pool was closed starting on Christmas Day to January 31. No reason was given. I'm not blaming them for it but it was a bummer for my kids. Fitness Center was there too but I can't comment on it as we didn't use it. The evening complimentary reception was decent. Adults get two free alcoholic beverages and kids have their choice of unlimited juices of soda. The food was tortilla chips, veggies, fruit, cookies (which ran out and not replaced), and cheese/crackers. Breakfast consisted of made to order food as well as a buffet of sorts. Eggs, potatoes, chicken sausage, and biscuits/gravy were the hot food choices. Bagels, fruit, and cereal other options as well. No waffle maker in sight which is unusual for Hilton hotels. All in all it was a decent stay and is conveniently right off 95. Would I come here again if I need too? Maybe, but it wouldn't be something I'd be over the moon looking forward to.

I spent a few nights here while visiting the area. The hotel is pretty nice and the rooms are…read morespacious. They provide a free breakfast which is nice. The breakfast includes waffles and you can make your own tacos/breakfast burritos. I liked the rooms, the breakfast (somewhat - I'm not a big breakfast person so it's hard to impress me), and the location. It's right off I-95 and is convenient to lots of places. The metro is maybe 5 minutes away (or less - traffic depending) and assuming traffic coo, you can get into DC in 20 minutes. They also have snacks every evening and there's a grocery store close by. About the only thing I don't like is that they have their own little parking garage but they charge you $15/night to park there. Given the location it just doesn't seem like something you should have to pay for. Anyway, I would stay here again.

Stayed here for a night and it was a clean hotel. The TV was on a wall mount and adjustable to face…read morethe bed. Sink and shower were good. Staff were friendly at checkin. There was a parking charge of $15 per night which was interesting as there was free parking all around the plaza. Overall the hotel stay served its purpose , my only negative is the parking fee.

An ok hotel. A good one by Marriott standards. And, clean…read more The shower water pressure was very refreshing. There is ample parking. It is close to DC, and easy access to i-395. There were a couple hundred children staying there, but the rooms are still very quiet. The rooms were reasonably priced for my stay. And, the staff was mostly friendly and helpful.

Let me start by saying I'm a lifetime silver and getting very close to lifetime gold status. I…read morebring that up because I stay in a lot of Marriotts (almost 400 nights on my own and probably another 1,000+ for work where I don't get to keep the award nights). This is easily a top 3 WORST experience I've ever had at a Marriott. Check in: the lady at the desk was cold and barely even acknowledged my existence. Not a word about being a good member or lifetime status member. The pool was closed. We had a very large group and part of why we chose this hotel was for the pool so the kids could play in it. Not a single word at check in about it being closed, not was it on the website or in an email. Simply unacceptable. There was an extremely large group or groups of teenage kids there for DC tours or sporting events. The hallways were extremely loud ALL night long and made it impossible to sleep. If your hotel knows about these large groups (and they know exactly how many there are) they should be placing them in one area, together, away from everyone else so families and travelers can get rest. Putting all these kids and groups around families is begging for disaster. Simply unacceptable. My room was next to a busy street and ALL night long I could hear cars going by, another reason I didn't get much sleep during my stay. My room smoke detector was beeping all night long, when it started I called down to the front desk and the phone rang for 10 minutes and yet no one picked it up. I went down to find the front desk worker and no one was around, even after I waited about 10 minutes. The next day I told the workers at the front desk about the beeping and asked for it to be fixed. When I returned to my room that night the beeping was still there. Completely unacceptable to not fix that after being asked to. The fire alarm went off at 630am, waking every person and forcing us to go outside where it was freezing temperatures. After we finally got back inside we were told it was just a false alarm, not someone pulling the alarm. Our family has a special needs child and he was absolutely terrified the rest of the trip, he kept asking if we were going to die in a fire because of the fire alarm. The rooms are old and outdated, we had one room where the wall paper was falling off the walls all over the place. My pillows were terrible, they had different styles but none of them provided any kind of softness or comfort. I am still looking for the managers direct email, I am demanding my points be returned to me for this stay, it was truly a terrible experience from the time I steeped onto that property. This hotel should be stripped of the Marriott name because it completely ruins the brand.

Decent stay for the price. Definitely some areas for improvement but overall, not bad…read more PROS: -This hotel is conveniently located walking distance from a number of shops, and convenience stores including Trader Joe's, Whole Foods, Total wine, CVS, Starbucks, as well as a few restaurants. There's also a gas station next to the hotel with rather reasonable gas prices. -There is ample, free parking on site. The hotel also offers access to the top floor parking deck from the second floor -Room is cozy and spacious and comes with all of the amenities this brand is known for (refrigerator, dishwasher, microwave, dining table, etc.). The decor is a bit dated, but it's very comfortable. -Very quiet stay! even though I was not in my preferred top floor corner room, the staff did their best to accommodate me and the room was perfectly and delightfully quiet. -The breakfasts here are definitely some of the best I've had at any Residence Inn. They offer egg white frittatas, fried potatoes, scrambled eggs, muffins, bagels, English muffins, oatmeal, boiled eggs (conveniently already shelled and bagged), fruit, and of course everyone's favorite... The Belgian waffles. (There was only one waffle maker though. They should invest in at least one more, to minimize the wait time). Instead of one whole waffle, the waffle maker makes four mini waffles. Perfect for decorating them and topping them with whatever you want. And in addition to syrup, they also offer Nutella, a variety of jams, honey, plus almost a dozen toppings including coconut, raisins, sunflower seeds, banana chips, and a few other fun things. Paper plates are available upon request, and they also offer tiny to-go cups for the syrup. -shower has a nozzle with adjustable setting so I don't have to do the "rotisserie chicken" thing to rinse off. -Washcloths and towels just the right balance between coarse and soft CONS: -The sink area is very small...not enough space for all of my toiletries, but I made it work. -At other Residence Inn locations, there was flavored ice water available 24/7. That is not the case here. While they do have a standard water fountain, it's very difficult to fill up water bottles. I highly recommend adding a water bottle fountain accommodate those of us who travel with our water bottles. -The in-room clothing rack is too close to the ground. I like to iron all of my clothes and hang them up in the closet when I first arrive. However, the highest clothing rack available in the closet area is still so low to the ground that the bottom of my knee-length dresses touched the floor. -The shower takes a very long time to get warm, and the water pressure is frustratingly low. Even with the attachment, it still takes forever to rinse off. -The in-room iron was so old and emitted clouds of dust onto my clothes whenever I used the steam function. Additionally, the gauge was worn so it was difficult to see what setting the iron was on. The mini ironing board in the room made it very difficult to iron clothes. A full size ironing board would have really been helpful. -I have concerns about the availability of the front desk staff. Most of the times that I passed the front desk, there was no one there. It's been this way since the moment I arrived. I walked in and waited at the desk for few minutes before someone finally showed up to check me in. Very early the next morning, I came down to the lobby looking for the fruit infused ice water, and the only employee I found to ask about it was taking a snooze in the bar area. Later the day, I went to the front desk to report a dead insect in one of my light fixtures, as well as a malfunctioning door lock. I returned to my room 8 hours later only to find that the dead insect problem had not been addressed. I called the front desk multiple times to follow up that evening, and no one answered the phone. This situation was only resolved when I went down to the front desk the next morning to complain. There was only one elevator working during our stay, but there were no notices on the elevators or in the lobby to notify us. That made it very difficult to get to where we needed to be when all of the guests and the hotel staff were. sharing one elevator.

I was advised by a friend that this hotel location was central to my travel plans. The Residence…read moreInn Springfield was located by major highways that made it easier for me to meet my personal and business requirements. The Hotel offers free high-speed Wi-Fi, complimentary breakfast and their suites are spacious. The staff was friendly and tried to be as accommodating as possible under my circumstances. When I entered my room, it was clean and looked comfortable. We noticed the phone in the room was inoperable, so we brought it to the front desk for replacement or repair. Later we also noticed that the several TV channels were not operable, and there was not any internet. I had spread sheet analysis work that had a deadline. Luckily, I headed to a friend's home to complete it. When we addressed all these issues to the front desk, they noted that the internet was down, and they are attempting to repair it. That evening, we noticed that the heat was not working properly, so once again we went to the front desk, and they sent someone to our room to repair the thermostat. They left assuming success, but the next evening it was quite chilly still. I addressed all these issues with the front desk, and they stated that they could not do anything for the inconvenience. I ask them to provide me with Marriott support contact information. I am a long-standing Gold Member of Marriott Hotels that has never complained about occasional issues. But in most cases those issues are resolved by the hotel management. I am guessing that this is an isolated situation, so I hope, but I cannot ever lodge at this hotel again when I receive an answer from the front desk stating there is nothing we can do about your inconvenience.

We needed to book a hotel in this area to attend a funeral. Expedia had a good price so we booked…read morewith them. We arrived at dinnertime on a Friday and quickly checked in. It's pretty much a basic hotel with nothing too fancy. They do offer a breakfast buffet, which my wife took advantage of but I unfortunately missed due to showering first. There are several restaurants withing walking distance plus a big shopping mall. Checkout was interesting since it was through a kiosk as opposed to a live person. Well, we got what we paid for.

This hotel was where I spent my eighth grade class trip. It was expected to be not that nicest…read morehotel of the world. I was surprised about how tiny the beds were with us having 4 per room. They were the size of twin beds and very uncomfortable. The pillows felt like rocks and the blankets were very rough. The air conditioner sounded like a toaster machine going tick, tick, tick and no one could stop it. When I woke up this morning I found a crack in the ceiling with water dripping from the wall, causing a puddle. When you stepped into the room, it smelled like someone had died there. The food was very bad and my cranberry juice was bright pink. Every night there was a banging on the wall. The fridge was plugged into the microwave, which didn't make anything cold. The water in my shower was always freezing cold and refused to change no matter how hot we set it. The stairs were so hot and smelled sus. The elevator creaked as it struggled up and down and our school had to hire a security guard to stand outside the rooms because we were so scared. The toilets were on and in the morning they refused to flush. One of the rooms we stayed in, the first night the carbon monoxide detector fell off, and when somebody came to fix it, he punched it and said it would work. It did not work, and we were at risk of getting poisoned by carbon monoxide and dying. Every morning we saw a creepy old man looking at us with his creepy eyes. The fridge actually froze so much food. The on the are such false advertising. This is not what it looks like.For breakfast, there was a yogurt machine that had a expired yogurt and almost got many of our classmates sick. The shampoo conditioner and bar soap were very short and you can only use them for one use unless you were a bald man. The bar soap smelled like something in a dumpster. I overall do not recommend hotel to anyone including large groups of people. if you are looking for a budget friendly hotel, try something less horrible than this one.

Beautiful rooms, clean. Friendly staff, very attentive. Pet friendly. wonderful amenitie.read more

They were dishonest and were not reputable. Wild animals on the premises. Deceptive fees for…read morepans. Beds that were not comfortable. When we advised them, they laughed and did not even acknowledge there short comings. We had to cut our trip due to the conditions. Do not stay here

Warning: Avoid Roach Motel Marriott TownePlace Suites, Springfield, VA…read more 6245 Brandon Ave, Springfield, VA 22150 I would give no stars to this roach motel if I could. It is an absolute dump! About a month ago, my family and I checked into what we thought would be a decent mid-range Marriott property while waiting to close on our new home. Instead, we walked into the worst hotel experience of our lives -- a true roach motel. From the start, the first room smelled like something had died in it -- hot, sticky, and clearly unoccupied for a long time. The second room wasn't much better: dingy carpets, old stained furniture, a grimy outdated kitchenette with stained pots, and a pool so filthy that our kids got sick after swimming in it. Housekeeping was supposed to come every other day but often skipped us entirely. When they did come, some staff behaved suspiciously around our valuables. On our last day, a cleaner vacuumed one square foot of the floor, left for "lunch," then returned with a translator to yell at me from the doorway. When I called the front desk, the so-called general manager sided with the cleaner, accused us of "complaining too much," and demanded that my family -- including two elderly relatives and two children -- vacate the property immediately, even threatening to call the police. I contacted Marriott corporate expecting professionalism, but they took the GM's word at face value, offered only a refund for one day, and closed the case. No apology. No accountability. We took a video showing all the evidence to prove that our story is true. We took a video of the uncleaned room and the vacuum that wa left in our room. But none of that was taken into consideration by Marriott Corporate! Bottom line: This location is dirty, unprofessional, and downright hostile to paying guests. Marriott's corporate response showed they don't care about customer safety or satisfaction. We will never stay at a Marriott again. If you value cleanliness, respect, and basic decency -- stay far away from Marriott TownePlace Suites in Springfield, VA.

Friendly and professional staff. The room was clean and the breakfast was nice. Good parking.read more

This Holiday Inn Express was a quick and nice option in the Alexandria, Virginia area…read more The hotel is located in the middle of a nice business area with strip malls, restaurants, bakeries and wine shops all within walking distance. When we arrived, we noticed they were in the middle of renovations, so the lobby and many areas around the elevator were roped off with strings and plastic. The check in process was quick and easy and the room was clean and well appointed. No microwave, no freezer, but yes to a refrigerator. Dove body wash and shampoo were the main offerings at this hotel. Free parking and free breakfast in the morning. Overall a clean place in the area.

I am disappointed in the service received. I reserved 2 queen sized beds but when I got to the…read moreroom, the beds were much smaller. I spoke to the front desk, and they said they only have queen and king and what I have is a queen. It measured, and the tag reads, 53" wide. A double is typically 54" and a queen is 60" so the bed was slightly smaller than a double and not close to a queen. Due to a disability, I had to move to another hotel. They refused to give me a refund because they say it was a 'queen' bed. The staff was snarky about the whole thing. I would not stay here.

On a recent family vacation to Washington DC my family and I stayed here. We had a wonderful…read moreexperience. The staff that worked at the front desk were extremely friendly. There was a continental breakfast that included eggs and waffles. Make sure to get to the breakfast early...like shortly after it starts. If you wait until 8AM or later there is sure to be a large crowd in the breakfast area and you will be lucky to get a seat. We would get there at 6:30AM/7AM most mornings. There is a Manager's Reception Monday-Thursday 5:30PM-6:30PM with $1 beers, $2 glasses of wine and free food. The rooms are decent and the beds are comfortable. The decor could use some updating but I can definitely overlook that. If I had to say anything negative it would be the pool. The pool at the hotel next door and it was very small. We had so many other things planned that we didn't have time to go to the pool anyway. Overall we had an excellent experience and would definitely stay there again.

We stay here the night before getting on the Amtrak auto train in Lorton, after driving to Virginia…read morefrom Rochester, NY. It's very convenient because it's only 15 minutes from the train station the next morning. We like to pick a hotel with a good shower because we don't like to shower on the train. We have had good experiences both times we've been here. Most staff are very friendly and accommodating. Our room was spotlessly clean, even though there were a couple of things that needed updating. The breakfast was very good, especially the bacon and waffles. (I skip the egg patties and go for the hard-boiled eggs.) We only stay one night and this time I was surprised there was a lady with a dog down the hall from us, but I'm learning that down here, a lot of people with pets were displaced by the hurricanes. We are in Florida right now and ignorant me, I asked another lady if there was a dog convention going on in the hotel next to one place we ate. She kindly explained to me how very many people still haven't been able to move back into their permanent residences.