this was one of the worst hotels i EVER went too. There moment we got in there was a roach crawling on the curtains that we had to kill, which was GROSS. The shower was uncomfortable and dirty. the walls and paint was coming off like all they did was paint over stains and cracks. I highly DONT recommend you don't come to this hotel seriously. read more

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I booked this hotel- 2 rooms, 4 nights-through hotels.com 3 months in advance of my stay. Received the usual reservation confirmation emails from both hotels.com and the hotel itself. Didn't think twice about it since I have never had any issues with hotels.com in ten years. Received 2 texts from the hotel the day before my stay confirming it, as well as phone call directly from the hotel the morning of my stay from a very nice customer service person asking me if id like to upgrade my rooms to king. We decided on not upgrading, since I requested connecting rooms and they are only available in double queen. I advised the representative that I would be arriving around 6-7 PM that evening and she said, "great, see you later!" After driving five hours to Springfield from New York with my child, I arrived at the hotel at 7PM only to be told that my reservation had been canceled. The man at the front desk spoke in single syllables, said there was nothing he could do and no manager that I could speak to. He also said he could not look and see who had called me from the hotel that morning because they don't keep records of customer service interactions or calls regarding reservations. Perhaps most appallingly, he did not offer to see if they had any rooms available for me to stay in!!!!! The only thing he could manage to accomplish during the exchange was to confirm that the phone number that called me to discuss my longstanding reservation that morning was, in fact, the hotel's phone number. This hotel left me stranded 5 hours from home alone with my child and didn't even attempt to pretend to care. I was on the phone with hotels.com for an hour in my car in this hotel's parking lot with my hungry and upset child to try to rectify this. And still- this hotel refused to help the hotels.com agent or offer any apology or recompense whatsoever. The only hotel I could find at the last minute was an hour away. I didn't check in until 10PM. What an absolute nightmare. Be careful booking here. Confirm your reservation multiple times and take down names of who you spoke to and when. And try to check in during management hours in case something does go wrong. read more

Had to stay here for several weeks waiting for my rental house to be ready. Hotel is nice and clean, but what makes it great is the staff. The manager is really a great guy always ready to help. Definitely recommend read more

4.5 This hotel has a fading touch of class. But it was polished to perfection in every area of the facility. Always clean and tidy. The staff were amazing& always resonsive and helpful! When my father in laws phone didn't work (and unfortunately the room phone didn't work), staff let him use his phone, and even went to the room to give him a message. Hard working and obviously dedicated. I can't say enough good about them. Our room was clean but slightly dated. The bathroom was a bit of a problem area. The sink had an extensive crack in it, and there is an apparent plumbing issue. The breakfast was perfect! Almost any breakfast type food you crave you will find an item to meet your craving. Well prepared, continuous restocking, and immediate cleaning. I actually would give it a 4.5 if offered. read more

Musty smells, AC loud every thing is old this place has people staying transition housing people are living here. I tried to cancel my reservation. It's dark ,ceiling has patching and peeling, mold smell. I checked in then I tried to check out automatically. No refund, old furniture. This is shame for false advertising.. read more

The room was gross. The sofa had some stains on that screamed DO NOT SIT ON OR NEAR ME. The chair at the desk was coated in filth. I had to wipe the whole room down before I felt comfortable in there. I know I could have asked for a different room, but I was willing to bet it would have been just as nasty. I should have just slept in my car. read more

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It was okay, but I was overall disappointed. They gave us free water bottles which seemed nice, but the gym had an empty water cooler, so it seemed more like they were providing what they should have been. Speaking of the gym, there are a couple of machines, a TV that's on low volume but mounted too high to change anything, and a weight rack with almost no weights. According to Wyndham they can't stock weights in case they get stolen. Okay, then a) figure out how to add a security camera as tons of hotels have weights and manage this issue or b) don't advertise you have something you don't. The pool was outdoors and was fine. It had a lifeguard. It has two gates but the one closest to the hotel is permanately locked even though it's the more convenient gate and there's no sign. The room was fine, it had a couch. There was plenty of parking. The room itself was fine but the amenities were sub par. Maybe if you're just here to crash you won't even notice. read more

Wingate by Wyndham Springfield - Hotels Near Me - Springfield, Virginia

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Friendly front desk staff. The AC is taped to the wall with duct tape. Sockets hanging from walls. Rooms sanitized. Review: 3 read more

Wingate by Wyndham Springfield - loose TV jack ejected from wall at Wyndham hotel.. - Hotels Near Me - Springfield, Virginia

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This hotel deserves zero stars. I checked out the same night 6/26/2024 that I arrived because the hotel is poorly maintained. The ceiling had signs of previous flood damage, the curtains were dirty, and the bed felt like a huge spring. However, the unprofessional woman with the green hair at the front desk never checked me out. The hotel has yet to respond to text messages and phone calls. Additionally, I'm still being charged for the four night stay. Whatever you do, DO NOT BOOK THE WINGATE BY WYNDHAM SPRINGFIELD or BOOK THROUGH EXPEDIA. The hotel is TRASH!! read more

We booked this hotel thinking it would be similar to other Wyndham hotels. But we were wrong. Rooms looked very dirty and messy and had this weird odor. Definitely not worth the price we paid. read more

Room was clean. Breakfast was good but it would have been better if plain omelets were offered instead of cheese.

So I've stayed here a number of times in July and August after a long stretch away. One of the reasons I went here was the breakfast setup was a little better, but fruit flies seemed to have infested the area. Mentioned it to the woman there and she yelled that I should complain to the front desk. Also noticed trash piling up and mentioned it to the front desk, but nothing was done till the next day. If you need a room, this is still a good for that. read more

Wingate by Wyndham Springfield - trash pile up - Hotels Near Me - Springfield, Virginia

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We stayed on 3rd floor for 2 nights. Positive is that thec place was clean. Linen very thin. Bed was not comfortable. No hot water, phone wasn't working to call front desk. Worst of all, next door room had a family screaming, playing and talking loudly over both nights. We couldn't sleep. Was hoping by second night the disrespectful guests would leave. They didn't. We were woken at 4.15am with banging and yelling again. I called on my cell phone to front to to ask someone to tell them to stop. Nothing changed. Next day at check out. Guy at front desk said they were aware of no hot water, and that we should just use ear plugs. I don't recommend this hotel for the service they offered. Book elsewhere. read more

I had a room that had no work hot water. bathroom has mold on the ceiling. go out of my room there view of thepol and the mold and drywall falling from the ceiling. got stuck in the elevator for 10min. There is no free breakfast you get a sack with three items in it. and cereal coffe and juicr.not complaing about breakfast because of covid. When I booked the room I booked a jacuzzi room get here and told there are no jacuzzi rooms here. read more

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We arrived to check into The Wingate By Wyndham in Springfield (on Dec 30, 2020 around 7pm) and there were signs on all the doors that said "no masks no service," which we think is great because we think it is important to stay safe during this health crisis. I walked in the door to check in and at the front desk was an employee, a 30s or early 40s woman, not wearing a mask. When we asked her to please put on her mask she refused stating that the plexiglass is enough and she wasn't required to wear one. This is a lie and goes against Virginia state law. This employee put our health at risk and should be fired. We ended up having to stand outside in the cold to check in by phone. This was an absurd hurdle this employee put is through just to avoid putting on a mask for 5mins. When we finally made it up to the room, the room was in rough shape. With old wallpaper and flaking ceilings. Dont stay at the Springfield Wyngate! read more

Wingate by Wyndham Springfield - Hotels Near Me - Springfield, Virginia

This hotel is old and dirty and falling apart. The breakfast is OK, the location is OK, but the worst part is they steal from you. I left my medicine in this hotel room. It was Adderall and is an amphetamine, a class II controlled substance. Possessing it without a prescription will get you jail time. I know 100% that I left it in this hotel. I called the front desk person and asked about it and they said, of course they don't have it because hotels will literally steal all of your stuff and not give it back, it is an epidemic. Then the front desk guy asked me if it was XR, which it was (Adderall comes in 2 forms) and then tells me he doesn't have it. Then how do you know what kind I had? Keeping someone's medication that is illegal for anyone else to have is an all time low for even this one star hotel. But you're also keeping something that is highly illegal for you to have and you still kept it. And make no mistake, I know for a fact I left it and it was my mistake, but you can't keep an illegal drug. What are you going to do with it? That's a great question. Anyway, don't stay at this disgusting hotel where nobody has integrity. Disgusting. read more

I stayed 2 nights my charge was $139.68. They swiped my card 2 times and even with documentation they refuse to deal with me as a frequent customer. This is my first time at the Springfield, Va location.... THEY STOLE MY MONEY. I WILL NOT FORGET THIS. read more

Hotel cleaning staff entered my room without knocking at 7:55am! Is checkout at 7:30am here at the lovely Wingate by Wyndham? Please update your website if this is the case. The breakfast here is not suitable for cattle. The elevator takes longer than the stairs to the 6th floor. read more

I travel a good amount for my job and spend many nights a year in hotels. This is BY FAR one of the worst hotels I have ever stayed in. I have never left a review for a hotel but I want to warn people so they don't make the same mistake as me. One elevator was broken for our entire 6 day stay. The other was barely functional, we could of walked to the 7th floor faster. This caused backups in the lobby during peak times and ensured a packed elevator every morning going down to breakfast, stopping at every floor down to the lobby. Common areas were dirty and run down. Our floor had a permanently installed bucket in the corner next to the elevator and brown stains on the ceiling tiles. Most of the common areas smelt stale, like nothing was replaced from the days where smoking was still allowed indoors. Most of the staff was very polite and friendly. On to the room. It was actually clean which was the only redeeming quality. The floor was laminate flooring and the subfloor underneath it was so uneven that you would trip if you had mobility problems. The floor would press down up to 1/2" in areas before hitting the subfloor beneath it. It actually felt funny to walk across it, going up and down as you walked. There was no closet in our room, just an armoire that smelt funny. The bathtub drain was rusted almost completely over, certainly more rust than chrome. The air conditioner was extremely loud and did not work well. No bed bugs thankfully, although that would of almost fit with the theme of this place. Basically avoid this place at all costs. It is a great location; close to a metro stop (they do offer a shuttle to drop you off) and across the street from a mall but don't do it. Try the Hilton across the parking lot or some other hotel in Springfield. I stay at Wyndham hotels somewhat often but this place turned me off to the entire brand. Any franchise that would allow this hotel to fly their flag is seriously suspect. read more

Wingate by Wyndham Springfield - 5 gallon bucket complete with PVC pipe next to the elevator for what I assume is the leaking roof. - Hotels Near Me - Springfield, Virginia

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I've stayed here almost 3 months and I had to deal with their bull shit constantly. 1. Housekeepers opened the door at the same time knocking the door and it happened 6-7 times. So I complained about it, but they were like it's all fine and doesn't matter. However what if I was naked? Or What if I was using a bathroom? 2. Housekeepers use the same brush to clean toilets and bathtubs. Feels like taking shower in the toilet. So NASTY. 3. All employees who work at front desk are such racist and disrespectful. Always lie. 3. While I'm staying here for 4 months the elevator worked only for 2months, also the elevator is too slow and make funky nosies read more

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Checked into a room where the toilet was broken and room smelled. I had to move all my stuff to another room that had noisy neighbors for most of the night. Staff were somewhat friendly overall, but were least bothered by my inconvenience. Hotel was not renovated. Would not recommend!!! read more

Decent enough room. We arrived late in the evening and received a second floor room. Noticed a sign about an automatic $1.50 charge for room safe and you had to challenge it within 30 days. Went to room and realized the safe was locked and we couldn't open it. Went to breakfast and toasters weren't toasting. Selection a little slim. More continental breakfast offerings. Checked out and asked to have safe charge removed and alerted front desk again about safe being locked. They removed safe charge. Room was ok with ac cycling on and off very loudly throughout the night. Bathroom is small but overall decent enough room for brief overnight stay. Convenient to highways and Mall. Parking lot very packed when we arrived and much emptier when we left in the am. read more

Terrifying. This is easily the scariest place I've ever stayed at. It feels very unsafe at night as strangers will approach you asking for a lighter in a very frantic tone. There are often homeless people entering the lobby at all hours and they like to ride the elevator to different floors so they can charge their phones in the hotel hallways while they dodge security. Maybe this isn't the norm, but during my stay there was clearly some sort of prostitution taking place on the second floor. Strange men arrived at all hours, often every half hour, and knocked on the same room door while waiting awkwardly and looking around with a look of guilt plastered across their faces. Hotel security are aware this is happening and have done nothing about it, they confirmed this to me. So don't bring your kids here. I even had an opportunity to see and hear a customer of theirs screaming loudly at security and daring them to call the cops since he had no warrants out for his arrest. I've never seen anything like it. Want more reasons not to stay here? They serve expired milk past its date and rotting food for breakfast. Stay literally anywhere else if you value your life. What's that smell? Did someone leave the wind gate open? read more

The hotel was very clean and the breakfast was good. Couple things we didn't like though were: 1. Called twice to have vending machine fixed on our floor and it never got done. 2. They don't have true curtains that close so the morning light blinds you right at sunrise 3. The water pressure in the sink is awful Other than that, nice place read more

The more I think about my experience here the lower rating I want to give it. I posted a review on google but to make it short: this place appears okay at first glance but is very old. The water pressure in the showers are low, the "fitness center" is a joke which is located only by exiting the main building, the staff is to welcoming. Overall the hotel feels dirty, has poor lighting, close to highway (loud), and surrounding areas have poor customer service. read more

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Made a reservation through a third party. Very low price that's close to the mall, literally across the Main Street. Well worth it. The service was great, the room was clean and spacious for two people, and they had an amazing variety selection for breakfast. read more

Wingate by Wyndham Springfield - Hotels Near Me - Springfield, Virginia

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The Wingate isn't bad, per se, but it is an example of getting exactly what you pay for. As other reviews have noted, the price here is good for DC, and the proximity to the highway, restaurants, and shopping is a great feature. But this is a two-star hotel, for sure, with a few issues that might bother some. The hotel is old, feels a bit dirty and run-down, and in need of modern-era renovation (including the slow, sometimes possessed elevator). That might not sound important, but the side effect is sound travels freely throughout walls, bathroom pipes, the room's door & hallways, and floors/ceilings. Coupled with the service staff starting their work at 8am, if you're a light sleeper you're in for rough stay. While there are other minor problems like loud AC units, minuscule-sized bathrooms, and dim room lighting, there are some positives as well. The rooms are equipped with a working fridge, ample drawer space, comfortable pillows, and quality blackout curtains. Internet speed is fine. The staff was friendly during check in/out. The breakfast is straightforward no-frills but not bad for being complimentary. Parking is plentiful. So if the issues mentioned aren't a problem for you, then you'll be fine here, and so will your wallet. But if neighbors closing doors at 1am, kids playing Super Smash Brothers in real life upstairs, and an elevator that'll only go up or down if you answer its riddle (seriously, what's up with the elevator, Wingate) makes your nerves twitch, then maybe try another spot. read more

The rooms are ok, the floors although were not carpet but made of cheap wood. The cleaners speaks only spanish. I could not explain to them what i need. I had to go downstairs to talk to someone because the phone was always busy. The fitness is in bad shape, the machine stopped all the sudden while running. The breakfast is below average. They can do better job if they take care of such minor things. read more

Had a staycation at the Wingate in Alexandria. It's located next to Springfield Town Center, which provides a spread of restaurants and stores during your stay. Additionally it's located next to I-95, I-395, and I-495 for close access to places like Tysons Corner, Old Town Alexandria, and Washington DC. Our stay at this hotel was nice. Everything was clean, the tv had tons of channels (nothing much to watch though). Lightning was nice, but the air conditioning was loud. The blinds blocked out enough of the light pollution to fall asleep fast. Also we had an armoire that had a clothing iron and ironing board, but the armoire took up more space than desired. Lastly the toiletries were missing the quality of other hotels around the same price point: toothpaste in tearable packets--not travel-sized tubes--and flimsy toothbrushes. read more

Absolutely fantastic 2-day stay at the Wingate in Springfield! Everyone from housekeeping to room service to shuttle drivers were fantastic. This hotel was an amazing value. The hot breakfast was delicious, the hotel gym was just perfect and the rooms were clean. It is located in a nice area with lots of dinner and shopping options. The shuttle is complimentary and will take you to the metro (about a 5 min door to door drive). For anyone interested, the shuttle into downtown DC took about 25 minutes but was an enjoyable ride. After this experience, I will definitely be staying here again and would definitely try other Wingate by Wyndhams as well! read more

Horrible horrible horrible experience!!!!!! Within hours of me checking in I began to itch......yes BED BUGS!! I ended up going to the emergency room. They changed our room upon return. The GM Jason Davis was contacted and he was EXTREMELY RUDE AND NONCHALANT about the situation. They have had a issue with bed bugs before and seems to be an ongoing issue. Three weeks after my stay the Health Department went out to investigate and found two dead and two live bed bugs in the very room we stayed in (417). I have pictures of the bugs and pesticide in the the room. Due to the fact of Jason saying that they will not except responsibility.....I have obtained an attorney. Please please if you value your health and your families health, DO NOT stay here. read more

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Traveling trough VA and stayed at the Wingate. Upon arrival it looked run down and inside was the same. The front desk staff was nice, and they had good coffee available all night. However, the hallways smell musty, our A/C made noise all night and the towels felt like sandpaper. I have had much better experiences at other Wingates and will not return to this one. read more

**** updated information after talking to the hotel manager **** After a week later I was able to the hotel manager. My conversation with the hotel manager went well. The manager was fully aware what had happened during the check-in process and apologized for any misunderstanding and updating check-in information. The manager handled the matter very professionally, and I am very satisfied with the how he took care of my complaints. Based on my conversation with the phone call I want to update my rating on this hotel. The manager highlighted several times, moving forward, he will work with his team to not make frustration with the hotel guests. If you have some concerning issue, talk to the hotel manager at here. He was very resourceful and helpful. The best part is he will a good listener. Even though my first attempt was unsatisfied but after the talking with the hotel manager, I will willing to change my review on this hotel. read more

I was horribly disappointed. Returned from a long flight and thought I was going to a decent hotel (prior stays had been amazing). Hotel with smelly carpet, has not been renovated sufficiently, and worst .. the hotel was likely allowing "people of the night to come in". Elevator was broken, and the breakfast looked so awful that I chose to walk over to nearby restaurant for breakfast. Bathroom so dingy that I didn't shower. Waited until I arrived home after leaving. I would not ever recommend or stay at this hotel. It gives the Wingate that I have known from my travels a very bad name. What happened ? read more

excellent stay during our trip to D.C. great location to nearby local Metro train which helped us a lot (avoiding driving into DC, tolls, parking etc). big shopping mall opposite to road. hotel itself is neatly kept, great king bed/room, breakfast was ample and tasty, good service, nice neighborhood w/ many restaurants in driving distance read more

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This hotel was by far one of the most disgusting I have ever been in. I could tell once we got there by the exterior that it was an older hotel, which is fine, as long as it's clean. We check-in, go to the elevator and see nothing but water damage in the ceiling. The wall paper was also peeling. The elevator was so incredibly slow, I was actually afraid it was going to stop while taking us to our room. We get to our room, open the door and are IMMEDIATELY hit in the face with the OVERWHELMING smell of mold. Right away I called to the front desk, told them our issue and asked if we could have another room. They checked the system and said they could. We went back down, exchanged room keys and went to our new room. We opened the door and AGAIN were hit in the face with the smell of mold. At this point we borderline going to be late for an event so we had to deal with it. There was mold all over and inside the air conditioning unit, along the wall next to the window, and all over the wall behind the desk. There was also mold in the shower and there was a smell to the water. When we left we told the person at the front desk and he replied with a lack luster, non surprised "oh no". We also asked if Jason Davis the "on duty manager" was available and were told no. No surprise there. When we left the next door we asked again if the manager was on duty and were told no. We asked for his email address so we could contact him regarding the disgraceful shape these hotel rooms are in. I can't comment on the breakfast because to be quite honest I didn't want to eat anything from that place. It was the most disgusting experience. Do NOT stay here! read more

WISH THERE WAS ZERO STARS. I booked a room for the Wingate last night I received an email from hotels.com.(trust me, they're getting a review next..) In the email it said that I could pay with a credit card Or a cash deposit. It also stated that all charges were taken care of. When I drove over an hour to the hotel, I was then informed that that was an old policy and that I would need to have a credit card. However being from out of town I had no way to deposit money onto my card in order to pay with it but I did have cash as it states in the email, they did accept cash. I spoke to a woman at the front desk who then Informed me that she could not take cash. When I asked to speak to her manager, she initially informed me that I would have to email him. I had already been waiting for 20 minutes at this point. I told her I would be willing to wait for her to call him. His name was Jason, she called him and he did not answer. He already left for the day so she sent him a text message. He finally called and instructed her to put me on the phone. When I get on the phone with Jason, before even considering anything I had to say he would be informs me of the policy. when I tell him about the emails that I had received and he demands to take a screenshot. Despite the fact that I agree , his behavior escalated. When I tell him that I had tried to pay with my credit card but unfortunately all of the money has been taken out of my card he accuse me of lying although his employee had already seen the process that I have been going through and how long I've been waiting to talk to someone. While Trying to get his managers information, he begins getting completely disrespectful with me and talking over me, refusing to hear what I have to say The conversation ends when he hangs up on me. I was in complete shock and then returned to my conversation with the desk attendant. While on the phone with Jason he had informed me that HIS boss, Ranju(I believe) was at the property just next-door but he refused to give me the information to get in contact with him. So I asked the attendant if she would contact the manager next-door. It's took several moments to get in touch with him I had already been waiting over 45 minutes at this point to try to talk to someone about how to get my money back or to fix my reservation in order to correct this because I had no place to stay and no way to book another room. I finally got in touch with the manager that was at the property next-door, he wasnt able to speak and understand English very well so he was not able to understand what I was trying to explain to him that happened with the general manager Jason and the entire issue with the policy not been updated. I tried to explain the situation and he instructed me to him the phone back to the attend She then handed the phone to another attendant who could properly communicate with this manager. After approximately a minute for a conversation they hang up the phone. She then starts to get an attitude with me saying that the policy states now that they don't except cash and that if I wanted to speak to anyone it would have to be Jason and she informed me that he wasn't able to communicate with me. I asked her to translate for me, but she refused. This was a horrible situation, in which the police were called and even they were appalled at the situation. I traveled two hours both ways, waited over an hour and a half at the hotel for this situation to be sorted with still no place to stay. I cannot believe they allow people to treat their customer that way. The customer service was horrific. Do not stay there. I will be contacting corporate about all persons involved read more

I had stayed at previous Wyndham's and was disappointed this one did not meet my expectations. Our room smelled like sewer and the air conditioning didn't work. I set it at its lowest (66 degrees) and it wasn't cold at all. Also at previous Wyndham's I have been able to do laundry. At this location they share with the neighboring hotel next door (comfort inn) and we were told we had to go over there to the 3rd floor to do our laundry. We get to the comfort inn and get to the laundry room only to see we needed a credit card to do our laundry. This was a huge disappointment knowing I had to carry my laundry back to the Wyndham to get my card only to carry my laundry back. I do not recommend this hotel. read more

I made a reservation here just to arrive and the RUDE "manager" lies and tells me he's sold out and doesn't see my reservation, which was their fault because he stated that the computer was down and they only had the paper list of guests. He refused to take my confirmation # of my reservation or to even look at my email, as if i were lying about it. Kept telling me to contact Booking.com at 2 am to make sure they did it WHICH was already proven with my confirmation email... he didn't help me find another hotel after all my traveling and RESERVING a room 9 hrs prior to arriving, i ended up at a motel 6 who treated me much nicer read more

Thanks to Groupon I was able to enjoy a 3 night stay at this lovely hotel. On Groupon it stated that they had a happy hour but when we checked-In the person at the front desk said that there was no alcoholic beverages in the building and that the happy hour was for the light dinner and soft drinks that they serve around 5:30pm. I'm currently not drinking any alcohol but if I was that would have upset me. I get it though.."happy hour" can pertain to anything so they win that one. Aside from that that hotel room was perfect! nice, clean, full of cable channels. The amenities I was very impressed with. The gym which was were I spent my nights after a heavy meal, the computer access in the lobby, the continental breakfast and last but not least.. the free shuttle to the Metro!! That shuttle came in handy because I refused to drive in DC. All we had to do was call downstairs to let them know we needed a shuttle and within minutes it was there.. Same for returning from the Metro, a quick call and they were there at the station to pick us up. Walking distance from the hotel was a strip mall with restaurants and clothing stores which I found to be very convenient. I didn't have to call for house keeping not once. I'm pretty sure I made it pretty easy for them. Next time I come to DC I think I'll stay at this hotel again because there was no hassle at all. read more