Great customer service. Checked in early since our room was ready. Rooms were clean and spacious. I…read morehave no complaints whatsoever. Had a great stay. Definitely recommended.

Such an amazing hotel! Meadow at the front desk is super attentive and helpful,…read more They go above and beyond to make sure my needs are met. This is a great location, close to stores, food, shopping, EVERYTHING.

9'16'2022 Great…read morehotel for a great price. I booked 3 rooms here for a group of 5 of us as we were attending a local concert. Check in was a little shaky w Mike as he somehow mixed the rooms up w my other reservations. It didn't take long to resolve. Our room was spacious, clean and bed was comfy. Walls a little thin as our neighbors were having a good loud time. The noise subsided at a decent time, so no worries. Hubby and I had a great night's rest and checked out the next day to hear there "may have been" a mix up w payment cards, etc. Unsure what the heck was going on but Fabio provided a pleasant checkout and reassurance as much as he could to de-escalate my concern. Soon after checkout and leaving, I received a call from Asma who reassured me all was well and she was right. Would I stay again, heck yes!!

Watch your hotel expense charges. Stayed for 2 days for work. Hotel was nice and clean but when I…read moregot home I realized they charged my debit card for several hundred dollars that were not mine. Not the incidentals but extra. When I called was told only the gm could help and he was not there in the middle of the day on a weekday? I would have to wait till he came back to work. I called ihg corporate and they called the hotel, told me the charges would be taken care of but could take 7 days. When I asked why I was charge I was told ihg didn't charge me the hotel did and hung up on me. I wanted to know was my card scammed or what but wasn't allowed to know I guess. I think since your charging people extra we have a right to know why and at least a sorry sir not hung up on.

Everything... from the hotel, it's beautiful. Room was so clean. Great front desk service. And…read moregreat breakfast service by Amelia. We will definitely go there again.

When staff was available, they were thoughtful & courteous. Often, they were elsewhere, especially…read moreduring breakfast which was available for a price, but without staff, the $11 croissants were not buyable. There was no maid service during our 2-night stay, so no refreshment of coffee or empty trash cans. We were three so expected to use the pullout bed. It didn't have a blanket & the desk sent up a flimsy one upon request. Hilton should do better with its name than what we experienced.

We've been coming to the DC area for about 4 years now because our daughter moved here. We usually…read morestay in Manassas and have been miserable but she bought a house in Gainesville so we wanted to give it a try. So credibly glad we did. It's like night and day between the 2 areas. This will be our go to hotel from now on. Service was excellent, the room was gorgeous and the facility is very nice. Breakfast was so good each morning we even tipped our breakfast lady because she was amazing!!! High recommend and have you ever stayed at a hotel that had a walk in closet? We had not until now! BONUS!!! The pool is kinda tiny but the gym was nice.

We were in Gainesville for my sons 8th birthday. We took him to a concert and decided to book a…read moreroom last minute. After the concert it was wonderful to be able to just show up and get checked in. I booked using the app as I always do. The front desk concierge (middle aged woman) was very sweet and helpful. We were looking for some late night restaurants and she pointed us in the direction of the ihop. Upon returning she welcomed us back and asked if we needed anything. She also reminded us about the complimentary breakfast and other on site amenities like the gym and pool. The room was cute and exactly what we needed for the evening. We did not need late check out because they already offer a 12noon checkout time. Nice quiet hotel stay. We were also able to book under the government rate.

I decided to stay here because a friend was having a birthday party and didn't want to drive home…read moreafterward. One of the reasons I gave it 2 stars is that for breakfast, they only have Jimmy Dean breakfast sandwiches. Of course, I passed on that offer. Second, I was ready to take a shower before checking out, and the shower faucet was broken. It was definitely an inconvenience. I had to get home, so I just checked out and drove home.

Best Western is gradually becoming my go-to "budget" hotel chain; I decided to join their frequent…read morestay program. Choice Hotels and Holiday Inns (where I've been a frequent stay member for 20+ years) have been going downhill for me for several years, and my Wyndham (Days Inn, Howard Johnson's, Ramada Inn, Super 8, TraveLodge) frequent stay club membership is basically useless since the points are erased after a few months of inactivity. As a fairly regular traveler for business and pleasure, I am just looking for a clean, affordable place to hang my hat for a night or two. Marriotts, Hiltons/Hampton Inns, Hyatts are not needed for my basic needs. This BW location off Sudley Road and I-66 in Manassas is in a motel/hotel hub. At least 5 other motels/hotels at this exit. This Best Western was probably built in the 1970s based on its design (the "courtyard" design that was popular in the '70s and early '80s), and the bathroom was woefully dated (and the tub was kind of gross). But I suspect the bathrooms will be renovated soon as the rest of the rooms are being renovated. The rooms are quiet, because of the outdoor courtyard design, with exterior entrances. There is a cute little pool in the courtyard too. The staff was efficient and friendly. The bed super comfortable. Despite the small bathroom area with a small sink, the room itself (at least the king-size room I had) has a larger sink in the main room. The biggest flat screen TV I've seen in a budget hotel. If you are visiting Manassas for battlefield tours, this is a perfect place for a family stay. The rooms are clean and it won't break the bank.

The staff was friendly and the rooms were clean and comfortable. Easy parking and checking in/out.read more

Loud music and party in the banquet rooms downstairs called front desk numerous times to please…read moreturn down and they said they can't. Lobby and front door smells of weed. This place seems to be Hispanic party central. Front desk staff didn't care cause they were in on the party.

The Inn at Evergreen is a beautiful property with exceptional service and accomodations. The…read moreMagnolia Room has a great king bed and very nice sitting area. Highly recommend! Thank you for a very relaxing visit! Barbara McConaghie

Book the whole house for your Evergreen wedding!! It was…read moresimply perfect in every way for the Bride's side for October wedding. Rooms all have full baths and are so lovely and unique. And the whole house is massive, and complete with many different rooms for groups to chill, play games, etc, as well as some balcony areas for more "alone time with a book" or whatnot when needed. Honeymoon Suite is just gorgeous , complete with modern claw tub and fireplace (although there is nowhere to hang anything, but maybe there's a reason for that?) . The Groom's Parlor is perfect with seating, mini fridge and wet bar area, for the guys to chill before the Big Day. Great coffe bar area that is always full, and an ice maker for your use (yay!) I just can't say enough about the Inn and the staff, and it is worth every penny! You will not be disappointed with booking the whole house!

Perfect for us! They have a two bedroom which is perfect for me and my not so quiet snoring…read morehusband. I prefer this to getting 2 rooms or one of us sleeping on an uncomfortable couch. And all the bedrooms have a tv. This is not a new swanky property, but it's kept up, clean, comfortable and the front desk staff is attentive.

Wow, where to start? I feel like I have so much to say. I've been a long time Marriott customer,…read moreand rewards member although staying here made me wonder why. Nothing about this place made me feel as though they appreciated my business. Room refresh is supposed to occur every other day, but that is DEFINITELY NOT happening at this property. If you call down to the desk, they have lots of excuses as to why this is happening, but really, it's just excuses. Lots of people must of experience the same, because just like me, trash is sitting in the hallway to picked up; when housekeeping did come by, after I called to complain, another guest came and got all the towels for her room, so housekeeping had to come back with towels for mine. One time I went to ask for a garbage bag, yes, a single garbage bag from housekeeping, I was told to go to the desk, seriously? The desk for one bag. Come on, I'm tired, I've been working all day, I expected my room to have been refreshed and now I can't even get a garbage bag... sheesh!!! Such awful customer service. Again, full of excuses, and no action. Need a clean towel because your room didn't get refreshed when it was supposed too? Go to the desk, except apparently, sometimes, when your room is finally being cleaned and you come get towels off the cart. I would never stay at this property again or recommend to anyone I know. If you don't have the staff to keep up with every other day refreshes, then you shouldn't offer every other day refreshers. Instead of making excuses to guests about how hectic the day has been, how about understanding that they too have been working and probably had a hectic day and that refresh didn't happen and isn't going to happen, so just own it! Stock the rooms with more trash bags and dish soap, because one of each, runs out fast, and yep, you got it, when you're not refreshing every other day, well, I think you get the point.

This was my first stay at Best Western Manassas. The check-in process was fine. The clerk was…read morefriendly and interactive. I did find the hallway of the Best Western Manassas in need of some air freshener due to the smell. You could hear the rain outside of the window and through the walls. That was a bit unusual. The room's refrigerator produced a non stop clicking annoying sound. I unplugged the refrigerator and the sound stopped. The front desk phoned as a courtesy inquiring about a late check out. That was really nice.

They had me in the wrong room in the system which resulted in another guest trying to enter my room…read morein the middle of the night - luckily I had the door chained. When I complained about it, the manager acted as if it was my fault. And then I had to get my key reactivated because again, they gave my room to another guest! I filed a formal complaint to their company and never heard back!