The hotel itself is beautiful, and many of the staff (front desk, restaurant, etc.) were excellent. Unfortunately, our experience hosting an event here was impacted by significant issues with banquet operations. We were charged for audiovisual services that were not functional when our seminar began. Staff onsite were unable to operate the equipment and acknowledged they were not trained. We had to bring in outside equipment at our own expense to keep the event going. The hotel later refunded the AV charge, but refused to cover the additional cost we incurred due to their failure. Even more concerning was the behavior of the Catering Manager, who was confrontational and unprofessional in front of guests and staff. This included a heated exchange that was visible to attendees and others present, including representatives from a nonprofit organization we were supporting. That level of conduct is not what you expect when hosting a professional event. This property has a lot of potential, but based on this experience, I would be very cautious about hosting an event here without clear assurances around on-site management. read more

I'm a Hilton Honors member and with that I can usually check-in 24 hours ahead of time on the app and walk up to my room. When I arrived at check-in time, my Digital Key wasn't ready and I had to wait 30 mins in the lobby until the room was ready. They did clam to refund the parking fee ($17) for the inconvenience so that's nice. The room itself was fine. Though they didn't have linens for the pull out sofa bed nor did they have shampoo in the shower. The toilet handle was malfunctioning and the shower drain was wacky too so those were minor inconveniences. Beds were comfy and the room was fine so good there. The pool was closed starting on Christmas Day to January 31. No reason was given. I'm not blaming them for it but it was a bummer for my kids. Fitness Center was there too but I can't comment on it as we didn't use it. The evening complimentary reception was decent. Adults get two free alcoholic beverages and kids have their choice of unlimited juices of soda. The food was tortilla chips, veggies, fruit, cookies (which ran out and not replaced), and cheese/crackers. Breakfast consisted of made to order food as well as a buffet of sorts. Eggs, potatoes, chicken sausage, and biscuits/gravy were the hot food choices. Bagels, fruit, and cereal other options as well. No waffle maker in sight which is unusual for Hilton hotels. All in all it was a decent stay and is conveniently right off 95. Would I come here again if I need too? Maybe, but it wouldn't be something I'd be over the moon looking forward to. read more

If you're visiting DC and don't want the crowd experience stay at the ES Springfield. You are surrounded by plenty of amenities and the Metro is right up the road to take you in to DC without the traffic headache. The manager's reception and breakfast are the reason I stay. read more

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Embassy Suites by Hilton Springfield What beautiful huge hotel with all the amenities you would desire to include onsite restaurant, Bar and breakfast buffet. Reservation: The online process was seamless enough, I do wish that they had contactless services "pass the counter" and keyless entry. Reception: We arrived late so, the doors required a room key to open. The receptionist at the desk saw us at the door and promptly gave us access. The bar staff were super nice and accommodating. We always make a point to speak to the housekeepers as we pass them during the day, they appeared to appreciate being seen. Room: We had a double queen room. The rooms are spacious, a little dated but nice and clean. read more

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I have stayed here a couple times, and this experience was slightly better than the last. The room was clean, and although the lights and outlets didn't work in half of the room, it managed to still be comfortable. I used the gym for the first time, and although it is a slight trek to get to, it was clean and had all the necessities. At check-in, the lady at the front desk was a bit on the colder, less welcoming side. We were given only one drink ticket for two people, even though the last couple times we stayed, we were given one per person. After inquiring, she told us "that was last time, this is this time". Oook. When we got to the happy hour that evening, the bartender told us he didn't know why we were given only one ticket. He confirmed it's 2 drinks per person and honored that. I wish i got his name, but he was a stand up guy and made our drinks perfectly. Same gentleman as our last stay, with the long ponytail! We even came back after happy hour to sit at the bar and have a couple drinks. I must shoutout Nick who was our server that same night during happy hour. I made eye contact twice with a different server, who when I tried to get her attention, she walked off and sent Nick over. She definitely had her regular customers, you could tell, I guess we just weren't them. But, it worked out because Nick was great! The next morning, breakfast was great. The food was delicious and I met Gina who provided excellent customer service. I found out she was the breakfast manager and I had to compliment the service and presentation. Down to the omelette station, the gentleman who made it Veteran's day morning was amazing. Such a Night and day difference from the lady who made it during our last stay. Seems simple, but it's the little things that will make or break a stay. This Embassy definitely gets the job done. Convenient location, clean, and great amenities. Nick, Gina, Sir Bartender, and Sir Omelette-maker, you all are appreciated!! read more

Diamond Member -- Deeply Disappointed As a Hilton Diamond member, I hold Hilton properties to a high standard. Embassy Suites Springfield failed to meet even basic hospitality expectations during our recent stay. We traveled as a family group booking 4 rooms and encountered serious issues throughout our visit. HOUSEKEEPING FAILURE: After the first day, 2 out of 4 rooms was not serviced -- despite repeated requests throughout the day. Empty bottles of body wash and hand wash were left in the rooms as-is after service, never refilled or replaced. For a Hilton property at this price point, that is completely unacceptable. EVENING STAFF: The evening front desk staff member was consistently unhelpful, dismissive, and unwilling to assist with even the most basic requests. Every time we approached the front desk during the evening shift, we were turned away or ignored. This is not the Hilton standard I have come to expect as a loyal Diamond member. Our check in women was super rude she did not help through out the whole process of us reaching out multiple times The morning crew was absolutely wonderful -- warm, professional, and genuinely willing to help with anything we needed, including providing toiletries like toothpaste. They deserve recognition and are the only reason this isn't a zero-star review. NICKEL-AND-DIMING: When we ordered pizza to the room and asked for disposable plates, we were told we would be charged $2 per plate. For a paper plate. At a full-service Hilton property. That kind of petty upselling is embarrassing for a brand of this caliber. As a Diamond member who has stayed at many Hilton properties, this was one of the most disappointing experiences I have had. I have escalated this to Hilton corporate directly. I would strongly caution families or groups from booking this property. read more

My 2nd stay. A bit outta the way but was well worth it. Resturant with daily specials as well as their famous breakfast. Staff courteous and helpful. read more

I visited this hotel in January 2024 and was satisfied with my stay. I chose this location for the close proximity to the Franconia-Springfield Metro Station (less than 10 min drive). I had a King Bed room which had a tv in the bedroom, one bathroom (walk in shower), a small living room area with couch and tv, and a small kitchenette. Everything was clean and supplies in the bathroom were filled. The tissue box was nearly empty though with no backup. Water pressure in shower was good and so was temperature. The only issue I had with the room was that there was nothing in the kitchenette like plates, silverware, or paper towels/napkins. I had ordered dinner one night from a nearby restaurant for my boyfriend and I to split. We called down to the front desk to inquire about silverware and plates. They didn't have any paper plates and I guess they couldn't get into the dining area due to the late hour to get real plates for us? They did have plastic silverware sets. I thought this was kind of weird that they didn't have stuff to offer. I understand not stocking every room with kitchen supplies but at least have it available to guests if they call overnight.. We had the complimentary breakfast the next morning and it was nice, specially the made to order omelette station. They also had scrambled eggs, French toast, crispy potatoes, bacon, cereal/milk, oatmeal, juice, coffee, fruit, and yogurt (I think I hit everything). I know they rotate some dishes out based on supply. The dining area was spacious and they have attendants to take your plates/cups, wipe down tables, etc. Everyone we encountered was nice but not overly friendly. They also have trays so we brought our food up to our room. Overall we had a good experience here and I would recommend it to people looking for somewhere to stay in the area. I know they also offer complimentary happy hour but we weren't there during the hours so I can't speak on that. It also looks like there are lots of areas to set up a laptop/workstation if you need to get work done. read more

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I travel for work from Las Vegas to VA several times a year, and since my first stay here at Embassy Suites, this is absolutely my hotel of choice and would not think about staying anywhere else! Embassy Suites by Hilton Springfield is a beautiful hotel with all the amenities you need to have a great stay, relax, and not go anywhere else once you are here. If you are a Hilton Honors member, you can use the app for everything. You can check in, and even pick your room of choice or let them pick one for you. I really appreciate this option as I can see all rooms available and pick where I would like to be. Next you get a message that your room is ready and once you arrive you can go straight to your room and use the app to open the door to your room! They also send you a text from the front desk to welcome you and ask what they can do for you. They do answer back with anything you need. The rooms here are very nice, comfortable and spacious. They are well kept and you will get your room cleaned every day. The rooms are quite large and you will never feel cramped or uncomfortable. They have a Manager's Reception from 5:30-7:30 during the week where you can get complimentary drinks and light snacks. Usually they have cheese and crackers, veggies, fruit, cookies and other options which is nice. Their restaurant is the Crossroads Bar and Grill which has a great menu of options and everything I have had here is fantastic and another reason I don't need to go anywhere else. Service is excellent, atmosphere is excellent and the food is fantastic. They also have a huge free breakfast every morning! From light items and buffet options to made to order omelets and more! This hotel and their staff will go out of their way to make sure you have a great stay and experience. I personally met with their GM Luis, and he is a large part of their success and the family atmosphere. While Embassy Suites is a brand that is above others, this one really sets the bar for excellence...others do not compare. Please consider this hotel for your next stay, you will not be disappointed! Thank you to Luis and your whole team for making this such a great atmosphere and great place to stay and enjoy! read more

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Booked a night here for with my boys for a staycation. The AM breakfast staff were amazing . Breakfast was on point and was constantly filled despite the crowd rolling through . Beds were a dream and the kitchenette was perfect to warm up late night snacks . Loved the full size fridge read more

Unsafe, Unhelpful, Utterly Unacceptable Fire alarm started going off during our stay and the front desk staff actively ignored multiple guests who reported smelling smoke in the stairwells and told us we were overreacting. The woman pictured dismissed us, saying, "we have housekeeping on the third floor, we would know if there was a fire, go back to your rooms." It wasn't until other panicked staff members came downstairs due to the smoke that the front desk chose to take the situation seriously. Even after the fire department arrived and got the situation under control, there was no apology or remorse from the front desk for failing to ensure the building was safe before telling people to go back to their rooms. If you want to stay at a hotel with a staff that cares, look elsewhere, these people don't want to lift a finger. read more

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I booked a two nights at Embassy Suites in Springfield, Va at what I thought was the Hotel's website. It was a scam and I was overcharged by almost $100.00. I called Hilton and they told me I was overcharged by a third party (Guest Reservations) claiming to be the website of this hotel. Hilton knows about this scam but still chooses to do business with "Guest Reservations". Hilton should be ashamed of their business practices. CONSUMER BEWARE doing business with Hilton! read more

A comfortable three night stay. We chose the 2 Room Kitchen Suite with 1 King Bed and sofa bed which was not needed. Room was quite as we were on the seventh floor (no one above us). Nice size two entry bathroom with strong shower pressure. Bed was comfortable - coffee machine worked fine. No paper towels, limited plates and utensils (odd) and the coffee table looked worn. Our stay included a daily sizeable breakfast buffet selection as well as a "Happy Hour" from 5 to 7:30 every evening. The bar / dining area is very comfortable with the bartenders / waitresses sincere and friendly. We will be returning. read more

Whether you are stopping through, or need a "staycation" of your own. The Embassy by Hilton is a place where home is an extension, and family is here to serve you. The rooms are spectacular, the complementary drinks are a bonus, and the service has been excellent every visit. We are from NJ, but this is the place to stay on our journey south! read more

Embassy Suites by Hilton Springfield - Complimentary drinks and finger food! - Hotels Near Me - Springfield, Virginia

My church was driving back home to Maryland from King's Dominion. On the way, my friend got heavily carsick and threw up all over his clothes. We had an hour left to drive, so we parked at this hotel to get him and our van cleaned up. When we spoke to the front desk, they refused to give us paper towels and gave us a small dishrag. When we asked them if our friend could change in their bathroom, they repeatedly refused and reprimanded me for frowning. They directed us to the 7-11 across the street, even though my friend was visibly sick. On the way, he threw up again and we had to get more paper towels to clean up. This hotel did not provide us with the hospitality that you expect from Hilton. Throughout this entire experience, we were not spared the slightest of sympathy or humanity. Not even a "I hope he feels better." read more

They were supposed to take care of me after the Hilton system screwed up and overbooked the nearby Hilton, bumping me here. My room was supposed to be comped for the inconvenience. That got screwed up because the Hilton app offered me check in, for which the staff member scolded me because the staff member at the Hilton told me I should do that. Every time I went to the desk to try to get it sorted out, the staff members told me a different story. During one trip there, the two staff members at the desk told me different stories. It took me three phone calls to the manager and the better part of a week to clean up that mess. But that's nothing compared to the debacle with my room lock. When I tried to open the door, it wouldn't open. I tried multiple times. They sent up a staff member with new keys. Those didn't work either. She went back downstairs to see what she could do. I kept trying and finally got in. When the staff member came back, I wanted to try the lock again, but it didn't work. She told me that was because the door was open. I stepped outside, closed the door, and it wouldn't open. They said they would call the engineer and assigned me another room. She told me to go to the new room. My luggage, laptop, purse, and jewelry were all locked inside the room, and my cell phone was dying; the charger was inside. She said she would send the engineer. I waited. After 15 minutes, I called down again and was told the engineer was "on the way." And she tried again to get me to abandon all my belongings, which I refused. When the engineer finally showed up, it took him 10 nerve-wracking minutes to open the door. The battery in the lock was dead. Guest safety and security are their bottom priority. read more

Gross! Nothing worse than staying in a hotel and you don't want to take off your socks or flip-flops; changing the linen and wiping out the sinks is NOT a cleaning. Zero Stars and (5) down from me and my hubby. Thank goodness my family and I only had to endure this disgusting room for less than 24 hours. read more

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Had a good stay here. Staff was friendly and the have a manager special happy hour which was nice. The rooms are slightly dated but overall good stay would stay here again read more

The pros definitely outweigh the cons at this hotel! And there a plenty of pros! The suites are spacious, the breakfast has plenty of hot and cold options, fresh fruit and more & the guest reception with drinks for guests made it one of the better stays I have had. Rooms: Kitchenette with mini-fridge, microwave, sink, coffee maker and cabinet space. Living space with ottoman/living room table- can be used for seating or table space & coat closet. Desk/table area for work or eating. Bedroom with dresser & closet- king size bed. Bath is huge- lighting wasn't as bright as most bathrooms. Shower stall spacious, and modern look with gray tile. Breakfast: Omelet station, hot bar with eggs, bacon, sausage, homefries, pancakes & grits . Cold side had plenty of cereal choices & oatmeal, danishes, muffins, fresh fruit, yogurt bar, variety of breads for toast, bagels. Variety of juices, coffee & tea. Something for everyone. Guest reception: variety of complimentary drinks available for guests, some specialty drinks are reduced price. Nibbles also offered- chips and salsa, cheeses, chips, pretzels, veggie tray and dip, pasta salad, cookies and brownie assortment. The cons: Water pressure is very light, we have stayed here previously and I remember that from last time too. Cleaning staff doesn't do a very good job. Toilet, floors and table were not cleaned properly. The beautiful modern gray tile in the shower scares me- you wouldn't be able to see if it was cleaned correctly. Overall- I like this hotel. The problems I addressed here are common in most hotels. There's always something. It has a very modern and beautiful look throughout. The breakfast, bar and restaurant serve good food. This was our third stay and is the preferred family hotel when we all come into town. I am sure we will be back. read more

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I am currently being kicked out due to my review. I've been staying for almost a year and relocating to another hotel because I complain too much about the heat being on constantly. This hotel has the absolute worst service ever and the GM Adam is worthless and a coward. This hotel decided without notice to kick us out with our four dogs while I'm recovering from surgery. They don't like that I left them a bad review. The front desk staff especially one in particular is the rudest woman that you can ever imagine. She hangs up on people constantly she tells them I don't feel like dealing with these people today. The front desk manager himself is a snake. I thought he was someone very very nice and helpful only to find out that he was a puppet for Adam. Throughout this time the few times that I did complain only about heat there was a maintenance guys that tried their best to help me and one maintenance guy in particular did help me and that is why I didn't have any more complaints until they shoved me into another room. They refuse to accommodate to your needs. They treat people of color especially African Americans guess like garbage. Run run run run. They even stopped their free cocktail hour and now I'm giving you two tickets per night. That was the only highlight at this place was getting the free cocktails. But now they shut that down. Why because the irresponsible management and money and finance troubles. The food is HORRIBLE over priced and gave me diarrhea. The so called Executive Chef is nothing but a short order cook before coming to this hotel per LinkedIn and Adam the so called GM is a job hopper per LinkedIn. I will have and share an entire story and maybe a small Memoir of my hotel experience living. Anywhere from theft, prostitution to sexual harassment. But I never reported any of these incidents because I did not want to make any waves nor get anyone in trouble. Now the gloves are off. I personally witnessed and seen everything that I am reporting. Tim the Director of Ops is a LIAR. He never reached out to me and he was the one that kicked us out. I mean for God sakes we met his beautiful family. Am sooooo sad. Depressed, in pain from packing. Embarrassed and sad. I've never complained other than the heat issue of nightly 72 degrees. I have lupus and premenstrual. Heat makes me extremely sick. Debilitating sick. This caused me to stay in the bed for hours in the compete darkness. #hiltonhonors #HiltonHotels #Hilton Paris Hilton #HiltonSucks #kickedout #noplacetogo #neverstayathiltonhotels #AdamthesocalledGMsucks #sexualharassment read more

Embassy Suites by Hilton Springfield - Hotels Near Me - Springfield, Virginia

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I received a response from the Hotel based on my dissapointed stay. It was a "boiler plate" response and did not address any of my conerns. I responded to their Email and as expected, no response. They really don't care and I guess it makes sense, the high volume of traffic in a heavily populated area like the DC area, they don't have to address lousy service. read more

I have stayed here for a week in September then a week in October. The restaurant cooks have a lot to learn, unless the food they are given to prepare is really this bad. The price of the items on the menu lead you to believe you will get high quality food and yet it falls as short of an amateur home cook who is overwhelmed. Hummus is great and so is the buffalo cauliflower. I am saddened to say these following meals fell very short and for the price I was ripped off. Calamari - undercooked and soggy Maryland crab cakes- mostly breading New York strip steak- tough and cooked over requested as well as biting into fragments of bone. Embassy burger- messy and was a frozen patty Chicken sandwich- over cooked and needed more than provided for taste. French dip was ok but au jus was bland Crab cake sandwich with the brioche bun a huge mess cake flew out the sides of the sandwich. Horrible restaurant. How on earth could it be this bad. Happy hour is great because of the wine and alcohol. Snacks are poor. Room service is lacking especially when you are paying $1300 for four nights. I have been a diamond member for over 15 years and by far this is the worst experience I've ever had. I almost feel picked on. I would expect this kind of quality and experience in cooking from a fast food joint trying something new. But! I think they could do it better. read more

I've stayed at the Embassy Suites on Loisdale Rd. in Springfield, VA multiple times in the past--but no more. While the rooms are nice and the breakfast is good, they have made some unwelcome changes: the evening reception now limits each patron to two "vouchers" for a maximum of two glasses of wine; and they now charge $15 per car per day for parking. (Parking used to be free). I'll go elsewhere from now on. read more

Hilton has a great selection of hotels. I've always traveled to the cheapest but nicer options across different hotel chains. Over the past 2 years, I've only traveled to Hilton hotels and it's been great! This hotel was so beautiful! The room had a bedroom and a separate sitting room with a TV. Breakfast was hot with sausage, eggs, french toast, hash browns, oatmeal, yogurt, tea, and even speciality coffee. Great spot off i95! read more

Embassy Suites by Hilton Springfield - Join the Hilton family - Hotels Near Me - Springfield, Virginia

My second time staying at this hotel. The lobby is very modern, clean and attractive. The hotel itself is very new, and the rooms look great featuring many amenities. The exercise room is large and well equipped. Wi Fi would not connect due to a security concern. read more

We booked our stay several weeks in advance for our upcoming anniversary. Our check-in day was Wednesday, May 8, 2024, with a check-out for Saturday. The room was very clean and very comfortable. Our anniversary was May 10, 2024, which was spent at Fort Belvoir Hospital. On Wednesday we ordered in the room and I got sick from the hamburger the next day my husband and I got breakfast at the omelet station in the cook treated me with a sense of disrespect. Not realizing each person needed to show their room key my husband just acknowledged that I was with him as I proceeded to give my omelet order. The person at the time may not have believed that I was in fact a guess at the hotel since I was wearing the same clothes from the day before. I had just checked out of the emergency room. Not to mention that I'm black and my husband is white. She didn't cook my omelet all the way and the little pinch of bacon she gave me was still swimming around in the uncooked eggs. Not being able to eat it I got a bagel, cream cheese, and some fruit. The fruit had an overripe look to it and a smell so I didn't eat anything. When the service came around to clear out the table I reported that I wasn't feeling well and went back to the room. Later that day I left the hotel for the hospital. So we were there on our anniversary. Each time we ordered food it didn't taste good and the chicken we ordered was not cooked at all. It was raw inside not to mention the lemon pepper seasoning was just dumped on top of the chicken with butter. Overall our time was not memorable at all and to spend almost 1k for three nights we could have hired a chef and stayed at home. We will not be returning to the Springfield location. Someone is going to get food poisoning from this place if management doesn't ack quickly in remove the chief. He doesn't care about what he is putting out and when you complain directly to management instead of them calling you directly to investigate the situation they would rather fire off unprofessional emails for which they later had to apologize for. So no I would never recommend this location. read more

This is a follow up on a stay I had there in November. The details of the stay were pretty well covered in that post, but the worst part was finding a blood stain on the comforter our first night. There were other issues including a nonfunctional pool that was advertised and a completely dark hotel one morning that essentially kept people in their rooms. I was told the manager would be contacting me, but have not heard a response. Doesn't appear that this property or Hilton care about the name read more

Embassy Suites by Hilton Springfield - Blood stain on comforter when we checked into room - Hotels Near Me - Springfield, Virginia

I'll preface this by saying that I tend to stay at pretty nice hotels, so this review is more for people like that. I don't normally stay at these kinds of hotels (unless it's for work). But our spring break plans got messed up and I still wanted to give my son a good time. So I tried to find a hotel with an indoor pool that wasn't too far away. That's how we chose Embassy Suites. I haven't stayed in an Embassy Suites for over a decade, and my, things have changed. First, why did I have to pay for parking in a regular parking lot? But you better pay and have that permit showing otherwise you will be towed. There's a tow truck just waiting for the moment, in the lot. Really strange. Second, the pool was SO cold and had a film over top. I told the front desk about the temperature, which they said wasn't normal, but I don't know if anything was done to fix it. I also had to alert them that there were zero towels at the pool. We had to go back up to our room to get towels (and then wait more than 30 min. to have them replaced once we got into the room--waiting to shower). The shower pressure was over the top - made it really hard to bathe a young child in there, and it wasn't pleasant for myself. Breakfast has gone a bit downhill - I remember when an Embassy Suites would do waffles and pancakes. And the housekeeping - HORRIBLE! They truly have no idea what they are doing or how to clean well. The duvet cover wasn't even on the duvet - disgusting. That being said, while some (not most) of the actual staff (front desk and breakfast folks) have attitudes, they are all really hardworking and try hard to meet the needs of customers. Definitely won't be back, though, because it's just not my vibe. read more

Wow, what a place! Embassy Suites by Hilton are nice generally everywhere but this one is exceptionally so. I noticed three standout characteristics in particular: location, cleanliness, and space. Location - normally the hotels immediately off of the highway are motels or not the high-end sort. Embassy Suites at Springfield is an exception however, being just barely perhaps less than a quarter-mile of driving off of I-95 and taking mere seconds to get to/from. It is also easy to get from it to the few amenities, gas stations, and restaurants around. In terms of cleanliness I was impressed with how everything - from the lobby to the dining area to the rooms - was spotless. Things simply shined, had positive odors, and was exquisite in maintenance and design. Lastly is spaciousness. I felt the amenities that were open (dining area, restaurant) and the rooms were quite large, even by Embassy Suite standards. In sum, a well-located, pristine, and comfortable location for the already usually-nice Embassy Suites brand. read more

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Nice hotel with a cooked to order breakfast and managers reception daily! The suites were very comfortable and the place in general is really nice! The bartenders and breakfast and managers reception staff are very nice and helpful! The Front desk staff are very nice and helpful! Nice people. The only thing negative I have to say is they don't do daily housecleaning. They tell you that upfront! You must request it or they do it on your 4th day. They forgot to do mine and I called them. They did it the next day! So responsive! read more

They remodeled. It looks cheap and basic, like a Red Roof Inn. Not sure why they strayed from sophisticated and basic. I thought the pictures were an error since I've stayed here over 20 times. Too cheep looking for me. read more

This is one of the nicest hotels I've stayed at! Checking was very easy and there's a large parking lot with plenty of spaces. I had a King suite and it was massive, with a TV in the bedroom and in the living room, the shower was nicely updated as well. My only 2 small complaints was the shower pressure was way too hard and the lighting in the bathroom was weird. They also have a full-service restaurant which is great if you don't want to venture out of the hotel to eat. I did make it down to the gym which was huge for a hotel gym. You have to go down to the second floor and take a separate elevator, but it's worth it. There's a full rack of weights, ab machine, leg press, lots of treadmills, bikes, and ellipticals. Breakfast was fantastic, they had a custom-order omelet station and lots of delicious pre-cooked items such as scrambled eggs, bacon, sausage, potatoes, pancakes, bagels, cereal, yogurt. This is definitely not your Hampton Inn breakfast. They also have a daily Happy Hour with drinks and appetizers in the lobby every evening. Definitely stay here if you're in the area! read more

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While I was in the middle of a medical crisis, I was kicked out of Embassy Suites Hotel in Springfield, VA. There was mold in my condo, so my homeowner's insurance was paying for my stay at the hotel (while my condo was being cleaned). My homeowner's insurance was paying through Friday. I was kicked out on a Wednesday night because the night manager thought I had checked out earlier that day. But I had not. I told the manager I had not checked out and that my homeowner's insurance was paying my bill through Friday. He kept insisting I had checked out that day. I kept telling him I had not. He refused to listen. I was not belligerent or inappropriate. He called the senior manager, Mr. Ahmed (Adam) Imtiaz. Mr. Imtiaz told him to kick me out. The night manager called the police. The police came and told me to leave the premises. I was in shock, and as I started to pack, I went into an episode of atrial fibrillation - a very serious heart condition. I had to move very slowly. The night manager asked why I was taking so long to pack. I told him my heart had gone into atrial fibrillation, and that I may need an ambulance. He responded by saying I had 30 minutes to get out. I was not ready in 30 minutes, so he called the police again. The police helped me pack, then escorted me out to my car in front of everyone. Once at the car, the officer apologized and said he had no choice but to remove me. He said, according to Virginia law, police must make customers leave a hotel if the hotel management requests it. For any reason! He said he did not approve of the way the hotel handled my situation and that I should file a complaint as soon as possible. Mr. Ahmed Imtiaz had the police issue me a trespass warning. Since he thought I refused to pay my bill, he did not want me back on the property. I went back to my moldy condo. I filed a complaint with Hilton Headquarters since they are over Embassy Suites. They investigated and found that, indeed, I was approved to stay through Friday, and my homeowner's insurance was paying the bill. The hotel was wrong. This never should have happened! The night manager was fired. They offered me a small settlement. But Mr. Imtiaz is still there. It seems he used the night manager as a scapegoat. Be very careful of this man. After the investigation, I emailed Mr. Imtiaz several times (with no response) asking him to drop the trespass warning (to clear my name). He finally responded, "The no-trespass warning is still in place and our hotel will continue to hold it in place. Since the no-trespass is in place you are not allowed to be on the property and you need to stop sending me emails..." Again, I was never belligerent or inappropriate. In Virginia, a person can be kicked out of a hotel at the whim of a manager! We can stop this abuse by contacting Hilton and our politicians. Politicians are capable of creating a law that would give a customer until the next day to leave the hotel. This would give the hotel and the customer time to find the correct solution to any problem that may arise. You can reach Governor Younkin at: https://www.governor.virginia.gov/communicating-with-the-governors-office/. read more

Had a one night layover here after a 10 hour drive. How surprised and grateful we were they had a happy hour with light appetizers and free wine, beer and mixed drinks when we arrived. The room was spacious and clean, the bed comfortable, and the floor quiet. My only knock was a loose knob on the shower. My wife and I agreed the free breakfast was quite possibly the best free hotel breakfast we've ever had. Beside the usual offerings of pastries, cereal, oatmeal, eggs, sausage, etc., there is also an omelette station with a cook making your omelette of choice. The staff was friendly, helpful and conscientious. We will definitely be staying here again when we travel the east coast. read more

We stayed here for a friend's retirement from the military; a weekend celebration. When we checked in the desk help was not very welcoming. There is no mini bar in the room, no literature of room service or restaurants (we had to ask). The lamp lights flickered, we had to call at midnight to get extra towels. The next morning i asked for hospitality to clean the room and she said it was too late (wasnt even noon). We've been here 2 days & not once have we had hospitality to clean or make our bed. The bar is only open 5-9 but the sign said 11-11. Since we've been here a sign has been put up stating its a $75 fee to check in before 4pm. Just too many misses for a room this expensive. read more

We stayed here for two nights in a two bedroom suite and thoroughly enjoyed our stay. The entire common area and our hallways were clean and the breakfast was complimentary (which by the way, was pretty stellar). The staff was great and the front desk concierge really was quick on any issues or requests we had up to the higher floors. There was a $10 parking fee (regardless of reward status), but honestly everything else was what made our stay special and worth it. We will absolutely try to stay here again. read more

This hotel was very clean with helpful staff. It's a newer hotel, so everything was up to date and in great shape. The free happy hour for drinks was sweet; they had only snacks with the drinks, but that was fine. Wish my stay was a few days longer....I'll be staying here again next time in town. read more

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Great location. Nice staff. Clean facilites. The breakfast was adequate and the happy hour was a nice touch. Several really nice restaurants with in feet of the hotel. Great experience. read more

Well happy birthday to you Adam. I've never met you and I've been staying in your hotel. It will be here in March. I have been living in hell so far not by your staff because they are terrific group of people and I don't want to name names to get them in any trouble. But guess what Mr. Adams. I have a health condition or auto immune disease. It's called lupus. Heat makes me extremely sick and it shuts down my immune system and make me incapable of healing. I have been sick constantly but I can't get the proper rest because it's constantly hot in my room and a temperature of 70+°. Please don't tell me that you have no control over the AC units because that's a lie. I have moved to several floors because of this reason. When I moved to room 511. One of your brilliant maintenance guys was so kind and shut down the heat that's coming in my room. What is the purpose of having AC ducks and a heating duck. I room to move to several rooms all I'm asking because I have a doctors note. I have a disability in a disease it's to shut the heat off in my room. So far my insurance company has paid your hotel $80,000 plus not just the drinks and the food that we purchased in this industry. We were told that we were family by so many members of your staff, but yet I never met you. Is this something that could be accommodating because I do have a disability and I'm not trying to move to another floor because I moved to five different rooms. You tell me what should I do? Should I file a complaint with the government because I fall under ADA or is it possible so that you guys can just shut the heat down because I'm gonna be leaving your hotel probably in March. I wish I had someone to help me fight this battles because I'm extremely sick and I'm gonna be having surgery on February 1st. My husband, Chris Torre, who is a diamond member and he works in the insurance industry where he travels quite frequently and utilizes Hilton. He told me the front desk manager said no there's nothing I can do to deal with it. That's a damn lie especially since my insurance company is spending over $90,000 and we've been here for over a year will be a year in March. But Chris said that the staff told him sorry pretty much fuck you. read more

BEST HOTEL I'VE VE EVER STAYED AT! PRIVILEGED TO BE THERE. Excellent customer service. Extraordinarily Clean hotel. Aestically gorgeous inside. The suites are beautiful, with an excellent laybout, color scheme and beautiful furniture. The breakfast hot bar is exceptional and has a made to order omelet ststion. The hostesses are beyond amazing...tgey are so kind and helpful snd smiling. I travel extensively, this is the best hotel that I have stayed at in the USA . Kudos to the Hotel Manager, who addressed all my concerns expediently. Kudos, to the Food Services Manager who is nice and answered all my questions. The leadership team is engaged with the customers here and it shows and makes a huge difference in the quality and excellence. read more