We needed to book a hotel in this area to attend a funeral. Expedia had a good price so we booked with them. We arrived at dinnertime on a Friday and quickly checked in. It's pretty much a basic hotel with nothing too fancy. They do offer a breakfast buffet, which my wife took advantage of but I unfortunately missed due to showering first. There are several restaurants withing walking distance plus a big shopping mall. Checkout was interesting since it was through a kiosk as opposed to a live person. Well, we got what we paid for. read more

Do not stay at this hotel. They are crooks. They over charged your credit card. Booked through Priceline and then they charge $50 then $150. Then they charged my card $200 for a violation I did not commit. Try communicating with them and they give you false information and contact. Now I am fighting my bank and them, but I will go to small claims court, and wherever to deal with these individuals. read more

I booked this hotel because I was traveling through booking.com. I needed a night of rest for me and my two kids. Little did I know there was a $200 deposit which to me is outrageous for one night. I explained I did not see that on booking or else I wouldn't have booked. This should be clear to people before they book. The front desk had no simply for me or my kids.DO NOT stay at this hotel. It's a ripoff. I'm also convinced they have bed bugs because I have multiple unexplained bites throughout my body. read more

I put up reviews on Google. Priceline and Trip Advisor. I called yesterday about the $200 hold that was supposed to be dropped off my debit card. The impatient, know it all female who answered tried explaining but didn't know what she was talking about. She replied to my Goigle review attempting to be sad, soncere and then went on attack saying ì appear to be judgemental hard to please based on some of my reviews. No, I'm not it's just this simple. I'm spending my money and I expect good service. I didnt get it here but I stayed a week. I never bothered them or used housekeeping. My son got sick on day two probably because of that dirty germs place. I had my cleaning supplies, sheets, pillow cases, towels, wash clothes and toiletries. We were moving into out new house on 1/31. I came from the Holiday Inn Express Ft Belvoir which i higky recommend! I gave them a good review. I wanted to stay out this way because its closer to whete we live now so since I was there and I have Diamond status, a few more nights would get me 2 free nights..she asked in her reply why I booked through 3rd party if I had Diamond status. Duh, i found out when i booked bc i had two accounts the rep merged. She told me I had Diamond status and almost enough piints for 2 nights. You would think that would be appreciated. Also i would rather book with the 3rd party bc Sasha was professional and took care of me. She gave me extra points for my loyalty and when i told her Id give her a good review, more points. Thats good customer service. Theres too much more to write but i recommend everyone read ALL the reviews and theur replies before booking. Also, its funny that she didnt reply to my comments about the strange white man next door exhibiting all the signs of someone on drugs, jumpy, fidgety morning, noon and night, hanging in his car parked way away from the room with some young white girl hanging in his car day and night. Hed come to breakfast eaxh day fix several cuos of coffee and take them outside, then come and make 2 plates to take outside. Then the morning before I left, some woman is screaming and yelling getvthe F*** out of here, get out my room. This went on a while, then i see him out in the lot with the young girl smoking his cigarette. The day i checked out someone was arrested on the first floor. There was anlut 10 or more cops all over, 2 were detectives and they just kept coming in and out over an hour. I was at breakfast and then at the business center, which is a desktop..bc my laptop couldn't get wifi in the room. I was right there where everything was taking place and glad to be checking out. The best way to send a message to these businessed that feel like they can charge whatever they want and deliver less than exceptional service is to hit them in the pockets. No more of ny cash ever! Im home now bit when its vacation time Best Western or Worst Western is not an option. Word of mouth travels fast and far. People, best advice, GO READ EVERY REVIEW AND THE STAFF RESPONSES BEFORE YOU BOOK! UNLESS YOU dont mind paying giid money to stay at a dirty, outdated, loud, noisy hotel with all kinds of actuvity going on, including people being arrested. I saw several reviews after the fact that talk about police being called. I DO NOT RECOMMEND THIS BUSINESS!!!​ PLEASE EXCUSE THE ERRORS. THIS WILL NOT ALLOW ME TO GO BACK TO CORRECT AND IM NOT ABOUT TO RETYPE! IF NOTHING ELSE, READ, READ, READ ALL THEIR REVIEWS AND THEIR REPLIES BEFORE.....LETS START SENDING MESSAGES TO THESE BUSINESSES WE SUPPORT AND HOLD THEM ACCOUNTABLE!!!!! read more

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Ezekiel was busy today and helpful. I was a disaster walk-in. I got great greeting and adjusted to the next BW in town. 5

DO NOT STAY AT THIS HOTEL !!! DO MOT STAY AT THIS HOTEL!!! I booked via booking.com for 3 nights and after the first morning I received a call from a family member stating another had had a heart attack and I need to get back to NC ASAP, I went downstairs to the front desk and advise the worker of the situation and that I needed to cancel the last 2 nights and she said they needed an email from booking.com, I called them and they sent hotel the email, but after 2 days of back and forth the hotel decided not to refund the last 2 nights ..DO NOT STAY AT THIS HOTEL.. So now I have to take legal actions to make sure this does not happen to any other customers at this hotel because we don't know when emergencies will come up and this hotel was just about the dollar!! DO NOT STAY AT THIS HOTEL!! DO KOT STAY AT THIS HOTEL !! read more

I booked a hotel for one night here. I called the morning of to check about their check/in policy, they asked for my name and they said that I had a double room. I said no, my reservation is for a queen room. When I got to the hotel I was exhausted because I had driven a very long way so I went to sleep and I didn't deal with it. The next day as I'm checking out I asked the front desk about the room and they tell me it was a queen room. I said that's interesting because when I called in they told me that they were putting me in a double and that's what the room was. I have a queen bed at home, I can assure you this was nowhere near a queen bed. I even had maintenance literally measure the bed. It was 75 inches long which is a double. A queen is 80 inches long. Maintenance even went down and told the manager that it was a double. I said that I wanted the difference between a queen room and a double room and they insisted they put me in a queen room even though when I called they told me it was a double room. Not only that but they charge a $200 deposit, when you check in you talk to a face on a screen, not an actual person, it's creepy. The hotel is old and if you added up the cost of everything in that room it wouldn't come to $200 but whatever. I called and wanted to speak to someone about them calling me a liar and the woman on the phone was extremely rude, they've all been extremely rude, and I told her listen I'm not sure but you might want to check and see if you have bedbugs because something bit me and I am not sure what it was. I'm not saying it was bedbugs, but those are common in hotels. The woman at the desk had the audacity to tell me that she hoped I hadn't brought bedbugs into their hotel. I highly recommend you stay at any other hotel in this city but this one. There are many and they are all much nicer. They also won't scam you like this hotel appears to do to everyone. Trashy. read more

My daughters just had a school trip to DC. One of them bought a hat and glasses and left them in the room. While out touring, housekeeping cleaned and took them. My daughter asked the front desk and they said they couldn't do anything about it. Unfortunately she learned a hard lesson not to keep your personal items out. On another note, they said the rooms were clean. read more

I had a Pastor come in town from Uganda to stay for two weeks, on our departing he left his carry on bag in the hallway of the lobby in excitement we immediately called, email and came back to the hotel to let them know we had forgotten our bag, we called emailed and came by everyday for a week and today I get a call from the Hotel saying they found the bag with a note on it that it was found July 31st today is August 9th. When I checked the bag for our important package of value it was MISSING we asked since the day we left for them to check the cameras - they have refused and they have cameras all over this place I've taken photo to show two along with the photo of the date that the bag in question was found. I asked the manager to review the cameras she said she didn't have access and I asked the front desk clerk she stated I needed a court order to review a camera. Absolutely no customer service - do yourself a favor pay the $10 more per night for better customer service read more

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Came here while it was undergoing significant construction to the front entrance and so maybe that's why it didn't give off the best impression, so I'm giving it a slight benefit of the doubt there. The hotel reception and entrance was located in a tiny room near the pool as it seemed their larger lobby entrance was undergoing major renovation. The rooms were ok - about what you would expect from a Best Western. They were clean enough but felt just a bit crowded and with not enough lighting. Particularly negative was its location right next to I-495, literally, where part of the parking lot was underneath the highway itself. The highway, given that it's I-495, always had some kind of background noise even late at night. Its location right near/at the highway also wasn't necessarily as positive as one would think from a travel standpoint - it took actually quite a bit of driving (including going on an overpass over the highway itself) to get to a highway entrance. While it did not take too long to get to the highway it still was significantly longer than what one would think given its apparent location. read more

I stayed at this hotel while I was vacationing in DC. There were so many issues with the room and the hotel service. Although the breakfast was decent, the room alone had many problems. The bathroom door wouldn't close in our room, the AC released a heavy bad odor, and the paint on the wall was still wet and also released a smell. In addition to this, throughout my 6 night stay, the hotel workers never changed our sheets, bedding, or pillow cases. After asking for it 3 times, it never happened. The routine cleaning only consisted of new trash bags and new towels. If I wanted anything else I needed to go downstairs myself and grab it from the lobby instead of them bringing it to our room. Overall, the price is too high for a hotel at this level. read more

Please avoid this hotel at all costs. They're currently renovating and painted the rooms. The paint in the room is partially wet and is causing the room to have a horrible stench. The bathroom door in my room did not shut like a normal door which was really frustrating. The air conditioning also released a strange smell. Service is absolutely terrible. Called to request something as simple as a towel and was told I had to come down and grab it myself, which really confused me. Staff seems to not care about the people who are staying at the hotel. Constantly asked for a sheet change and never got it until I went down and grabbed it myself. Although the price of staying at this hotel isn't too overwhelming, I expected the bare minimum. I did not get the bare minimum. Price doesn't make sense for the horrible service and horrible room. Tip for the room I got: on the sink, hot means cold and cold means hot. Had to learn that the hard way! read more

1 star because they failed to tell us a light switch needed to remain on for the fridge & microwave. Therefor food / meat was spoiled and they did not care to reimburse $10.00 for that. BUT THE Room was clean, bed was comfortable shower was awesome, shampoo, conditioner, body wash included to! Lots of towels. Floors were beautiful. read more

I stayed here for like a week and some change.The rooms are clean and renovated the one i stayed in.Housekeeping does come by daily.If you getting some nookie and you put the do not disturb sign they are going to slide a note in staying they need to enter the room daily for safety bug they respect your privacy .The breakfast is FOOD. Don't touch the eggs!Overall pleasant stay close to highway and shops within a 3 miles radius.There is a pool so that's that just remember don't touch the eggs. ENJOY YOUR STAY! P.s:Don't touch the eggs read more

Stayed a number of times and found this the most cost-effective place to stay long-term. While the overall place is dated, they've renovated the rooms so it's not as dreary. Found each room might be missing something or configured funny. The most fun was trying to figure out the shower settings to get hot water or trying to get soap. They have a workout room, but it's basically a treadmill and one machine that's missing the attachments. Based on this, I would have given it two stars. I do have to say the breakfast options are pretty good here. I like the cappuccino and yogurt machine. Found most of the staff pretty friendly too. read more

Omg this place is in bumblefuck. It's sad cos it is clean and the service is good but they lack being able to get you things cos the hotel is not well stocked. I came here cos a flight had cancelled and this Is where they could put us up for the night. I asked for a wake up call at 430 and they were prompt about that. I also asked for lotion and toothpaste but they didn't have any. Weird thing was that the tub was blocked so I couldn't even shower. I asked for assistance but they couldn't help me post 12 at night. Depressing. Also this is about 45 mins from the airport so I wouldn't recommend you stay here in general. read more

This place is horrible! There were holes in the walls in my room. The fridge door was broken off when I got there. The toilet barely flushed, and when it did it only flushed a portion of the refuse. Half of the first floor smelled like marijuana (illegal in VA), and when I complained to the front desk worker about it, he barely entered the other half of the hall, smelled, and then said it smelled fine and left. I almost had an asthma attack because of the smoke. Thankfully I brought my inhaler. A couple of teenagers (not even staying at the hotel) kept blocking open the emergency exit door, making the alarm go off. I notified the front desk workers multiple times and they didn't care at all. It went off constantly from 10am until about 2am the entire week I stayed. My last night (03JUL2020) there were gunshots outside and I found a bullet and three bullet casings in the parking lot. Anytime I complained to the office they just waved me off like it doesn't matter. I tried three times to leave a review with them, but there were "internal errors" every time. Strange. read more

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Please avoid this hotel at all costs. They're currently renovating and painted the rooms. The paint in the room is partially wet and is causing the room to have a horrible stench. The bathroom door in my room did not shut like a normal door which was really frustrating. The air conditioning also released a strange smell. Service is absolutely terrible. Called to request something as simple as a towel and was told I had to come down and grab it myself, which really confused me. Staff seems to not care about the people who are staying at the hotel. Constantly asked for a sheet change and never got it until I went down and grabbed it myself. Although the price of staying at this hotel isn't too overwhelming, I expected the bare minimum. I did not get the bare minimum. Price doesn't make sense for the horrible service and horrible room. Tip for the room I got: on the sink, hot means cold and cold means hot. Had to learn that the hard way! read more

Worst hotel in Springfield ever ! Had been traveling long hours arrived little after 8 am , placed do not disturb sign on door since room was paid for entire day . Housekeeping started knocking on door at 10 am! I told to get things workout with front desk. Well, they still couldn't so I asked for refund since their staff is not trained properly and doesn't know how to communicate. Not worth staying and hassle. Don't book this one! Not able to give 0 stars! read more

Started off decent the receptionist gave us a gift bag with refreshments in it, but that is about where it ended. Got up for breakfast and there were no signs stating breakfast hours, only to find out they closed at 9. The room was small and no room to get ready with the tiny bathroom. The beds were small and felt unclean. Also the lobby is not connected to the rest of the building so left you searching for it. read more

I haven't slept in a Best Western since I was a child, and I have to say that this Hotel was a breath of fresh air. First it is in a very convenient space in the city. 3 minutes from the mall, and about 5 minutes from the metro station, this place is in a perfect spot for anyone looking to see D.C. but not wanting to pay the price for the hotels in that area. My wife and I stayed here on a small honey-moon trip, and everyone was incredibly helpful. The attendants for breakfast were so sweet, and were always asking if we ate enough, or if we got everything that we needed. The front desk attendants were also very attentive. Anytime we had a question they were there to answer with a smile. The only negatives to the entire stay were that there was renovation going on all times of night, which can be really disturbing for those who are light sleepers. Overall an "A" experience read more

The room is totally okay, but one of the clerks in the front desk is very unprofessional, unrespectful, and did not want to solve problems. My friend and I booked the room on Priceline where it doesn't say only the person who registered for the hotel can check in (we prove the accuracy of this information after talking to the agent of Priceline). But when I was trying to check in by myself, I got rejected by the front desk. She sounds very rude without explaining anything to me and kept repeating the same sentence. I felt like she just wanted to kick me out of the hotel. I am also suspicious that she's a racist and I felt very offended that night. If you don't want to be treated like a trash and get discriminated, stay away from this hotel!!! Unless they fire the workers who are racists. read more

This place is awful. Very outdated and worn. Ironing board just left propped up against a wall because theres not a proper closet. Room wasn't very clean. I won't be back. read more

Rex S.'s review is out of date. I am currently staying at this motel for a 8-day stay. I've seen good days and bad. It's an okay place to stay, if you're looking for a cheap place in the DC area. The amenities are decent, but the quality is by no doubt, sub-par. The following is my rundown: Internet: Free wi-fi. The speed seems to be average household speed. The hotel is not a very popular place (normally less than 20 occupants per night), so the speed is usually decent. But whenever a bus or two roll in, the speed is impossibly slow. It will work for 30 seconds, but then stall for 90. Work for 30s, stall for 90s. Room Furniture: Rooms come with a corner chair; small desk; cabinet with mini-fridge, microwave, and coffee maker; entertainment center with TV & basic cable; cheap bed (type and number depend on reservation); sink; and clothing closet. A/C unit goes down to 68 degrees, but needs to run 24 hours a day (noisy all night), in order to maintain that level. Bathroom: Clean. Nothing fancy, but it is clean. Toilet paper has ends folded when you arrive, but they are not new rolls when you show up. They may or may not replace your toilet paper when you run out - so be sure to request TP from the front desk. It has a switch-activated exhaust fan, but if you run it for more than a few minutes, the room begins to smell (must not be of high quality). Common Spaces: The front lobby is hot and humid. All of the hallways smell of chemical cleaner and urine. The hallway temperature is adequate. The maids are constantly working, but they speak okay English and are friendly. Swimming Pool: Outdoor. It isn't monitored, and is free. Parking: Open, non-secure lot. I've seen shady people hanging out in cars 24/7, watching people - but my truck hasn't been broken into yet. Some teens like to play horseshoes and drink late into the night, along the back of the hotel, behind a cargo container, with stolen furniture. Adequate as long as I don't have theft or vandalism to my vehicle. Breakfast: Free continental breakfast. It is in a tiny space, so it can't be that good. But I haven't tried it quite yet. I'm scared of the lobby. Overall: More amenities than many of the local high-class hotels (which I stayed at last week). WIthout the internet, it would be one-star. But I need internet for a long stay. It is decent. read more

Worst hotel seen. Last night their security guard tried to open the door and enter the room violating our privacy, safety and convenience. The kids managing front office do not even understand the issue and rather then being courteous, tried to seeep the issue under carpet. They cannot even take a complaint. We have two more nights here. Not sure how will those be. read more

Service was great. Shuttle bus even pick me up from my job. Service was quick and friendly. Got in my room was fast. I enjoyed the cable tv. The next day I went to my free breakfast and the gravy was no good. The eggs with cheese on top. The expresso was good but they didn't had the hot milk. The next day the serve pork sausage. The grits was good. But they need more work on. But the fresh waffle was very good. But for begins free. Little to say about it. I wood come back to this hotel again. read more

Best Western Springfield - Hotels Near Me - Springfield, Virginia

Great rooms, only downsizes are that they dont come equipped with microwave oven nor fridge so if you planning to bring food discard that already since you wont have anywhere to place it. Also the bathroom need a little renovation. Clean room great beds, bit pricey. I had a two queen bed room. read more

This particular location is the worse. The room wasn't even clean when a guess checked in and he came back down to the front desk mad. Some of the staff needs more CUSTOMER SERVICE training. I called to make reservations and the young lady let the fax machine go off in my ear, instead of telling to hold for a minute. Which is so rude and I let her know that it was and she LAUGHED. So for me, this location don't deserve the title "BEST" in front of it. read more

do not go to this hotel ,its a real shit show do not go , read the other reviews worst experience this manager the gentleman in this pic very disrespectful, rude ,obnoxious to not only to his customers but also to this employees. i hope this help you in finding a friendly hotel for you and your family and we had kids with us. read more

Best Western Springfield - Horrible service - Hotels Near Me - Springfield, Virginia

The worst place you could absolutely stay and work very unprofessional staff don't waste your time or your money Shantrell is amazing front desk agent and doesn't get enough credit everyone else is pretty much horrible Raj is the worst by fare a terrible attitude and has no customer skills I don't know how even got the job to begin with I'm only giving one star because I have to pick a rating if I could give less I would. I advise you choose better people that are suitable for their position I will be contacting HR to talk about Raj and how he handled my situation. Ps this hotel has a funny smell in the hallways and rooms and really needs to be renovated read more

Place was okay and staff was nice but I paid my $100 deposit upon arrival over 3 weeks ago and still haven't received it back. Bank says it's not there and the staffs only answer was to keep waiting read more

I had a great stay. The room was comfortable and had it all: fridge microwave, toiletries, even bathrobes! Although it overlooked the interstate, there was no road noise. I didn't hear any noise from adjacent rooms either.The pool was clean and open til 10 pm, allowing time for a swim. There are lots of food options close by, though it is not a walkable area. The breakfast was a full hot breakfast with lots of options, well stocked. The building is secure, requiring a key to access the building. read more

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Yeah ok the place is cheap but there is definitely a reason. The building is old and smells, the room was dank and they said they had recently renovated.LOL. I complained to a maid who informed me she was an assistant manager and she told me she would get to my room when she got to it. Ewww. On top of everything, I complained to the manage and he flat told me "he didn't need my business". I was stunned. To be fair I did have an issue with my bathroom door and the maintenance man was extremely friendly and helpful, the front desk was a young woman who was extremely helpful as well. But overall the customer service was awful by those who claimed to " manage the hotel". On top of the condition the rude management leads me to highly recommend not using this best western read more

Its probably the best place to go for a cheap motel stay in Springfield. The room is clean and very basic no frills here. I have stayed here three times and find that sometimes it can be noisy. There is a highway right next to the hotel and sometimes its inhabitants get noisy in the hallways or parking lots. But I would stay there again if needed. I would like to see them upgrade their amenities and decor a little. read more

Good cheap enough overnight stay. The room was clean, the free breakfast was good, the pool looked clean and they had plentiful free parking. The free shuttle to the metro was a bit small with only room for six. Overall it was a satisfactory stay. read more

This place is the WORST WESTERN not Best Western. I would give it 1/2 star if you could. First they told us over the phone we could pay with cash but didn't say we had to pay $200 deposit. We took the Red Eye from CA and spent 2 hours trying to check in. The keys only open the door 1 or 2 times. Then need re-keyed. Staff and managers are rude! No restaurants nearby. Worst Hotel stay of my life! And I've stayed in many! There was someone every day having an argument with the desk! DO NOT STAY HERE!!!! read more

One star because breakfast was great. Everything else was horrible. We checked in, our keys didn't work. Apparently we didn't pay? We did... Second day the keys didn't work again, because the person only checked us in for one day, even though we are supposed to be here for three days. They are understaffed. Front desk is slow. Stay here if you want to waste your time in the front office waiting on slow customer service rather than enjoying your trip. read more

It was hell. False fire alarms went off at 2am, 3am, 4am, and 5am. And before that happened, I was awakened by a group of noisy high school students at 11:30pm although I specifically asked for a quiet room. TV didn't work properly. There were no real blankets on the bed, and the air conditioning was too loud. Did I mention the pillows were uncomfortable? It was hell. Save yourself and go with AirBnB if all other hotels are booked (I wish I had!). And that lovely pool in the picture? No water in it. I wish I had checked Yelp before being extorted $240 for this $&@ hole. And did I mention that when I asked the General Manager for a refund, she told me those fire alarms were a service for me? Wow. read more

They charged us $200 because they found "smoke" evidence when we aren't ever smokers Since they did that, I will mention everything wrong with this place. Front staff, HORRIBLE. This one lady has the WORST attitude ever, looked annoyed all the time and when ever I asked a question she would ignore me. We are regulars btw. Hallways would sometimes smell like Marijuana. There would be more then 5 people in one room throwing a party knowing about the whole COVID situation. Found a Cockroach in our room. Sometimes the TV would glitch. The fridges freezer would sometimes not work. Hair was found in bed more than once. We don't like complaining because we don't want to be rude, but charging us $200 for something we didn't do just crossed the line. And plus a $100 deposit before you rent a room, ridiculous. We have more than 16,000 points and we still HAVENT received anything. Save your money and don't stay here. Everyone gave me attitude when I told them about my problem. Just don't stay here. read more

This place is soo outdated. The carpet was literally stapled to the wall around the perimeter of the baseboard. LOL. You had to literally pull hard on the nob for the water and shower to work. This place was hideous and i felt homeless staying there. I gave it 3 stars because 1. The customer service was pleasant. 2. It was very convenient near the Waterford which was held for my graduation... and 3. The breakfast was good. They also provide free shuttle within 3 miles of the hotel and cute little pool area. This place has potential whenever they decide to upgrade it. read more