We called Scott for an estimate for a new fireplace insert and he was quick to submit a very fair…read moreestimate. Once the paperwork was completed, Scott and his team were on the job. Scott and his team are very professional, honest, efficient and work with integrity and great customer service. The team kept us informed as to the next step during the entire job. Our job was completed very quickly and it's beautiful. We will be recommending Mr. Chimney to all interested parties. Reg B.

I used to recommend this company to everyone based upon the techs who have shown up in the past, as…read morethey were friendly and very courteous. Naturally, I called and asked for someone to come out to look at my chimney flashing. The owner, Scott, came out to look. Needless to say, I will no longer be recommending this company. Scott was RUDE and argumentative today. I mentioned that the flashing didn't look right, when I meant the tar or rubberized coating, or whatever was originally used by the original installers. I used the wrong vernacular, and he sternly corrected me. I wasn't saying anything negative about him or his company, but actually paid him several compliments on his other employees. Scott came down from my roof and then asked me about a permit when it was installed. I informed him that as far as I know it was pulled, as Country Homes Power told me that they did. Scott then decided to lecture me on how I would know. (I found the permit and receipt of permit with my city). It was an authoritative tone. I've spent enough time in the military to understand when I'm being "dressed down." Then I asked Scott about the repair, and he said he'd get back to me but they were busy. So I clarified by asking him if he was busy the rest of the year, or just now. He then said that his company would not be able to do anything for me this year. He NEVER told me WHY my flashing needs to be replaced. His crew had inspected everything just a few months ago this summer and said everything was just fine. I called Mr. Chimney to get his name and was informed that he was the owner. The girl on the phone got defensive and said "I'M SORRY THAT YOU FEEL THAT WAY" in a snotty tone. I was calm and cool as a cucumber on the phone with her, as you get more bees with honey than you do with vinegar. But that was the end of that conversation. It's awful to say, as I really used to like this company, but I asked them to disregard and I won't ever be utilizing them again. And if the young office girl is reading this, try learning some customer service skills please. You NEVER tell a paying customer "I'm sorry you feel that way." I would have respected you more if you would have just said "Piss Off" and hung up. Customer service can and will make or break a company. Mr. Chimney clearly has some issues to sort out, as the owner doesn't know how to properly communicate with people. My advice to the owner, stay away from customers if you are going to behave in your current state, and let your employees deal with the company, as the ones who came out here before were very professional. Perhaps sir, you could take some cues from them...... *******ADDITIONAL NOTE******* CUSTOMER BEWARE: If you leave a negative review or call to complain, the owner Scott may threaten you with filing a false complaint regarding any animals that you may have. My dog is a Certified Service Animal with her own ID card that the TSA recognizes. She's actually a Disabled Veterans Service Dog and makes Lassie look more like Cujo, as she's the sweetest thing. I informed Scott (the owner of Mr. Chimney) that she was a Service Dog and that she was very friendly. She sniffed him with her tail wagging and like he was a long lost buddy. Hey, she's in her own home, not at work, right? I then I shoo'd her off so Scott and I could speak about my stove chimney. After I called the office to voice a complaint, I get this voice mail (see attached) that Scott is wanting to talk to me over the phone "man to man." Well, you can read it for yourself. This guy must have a couple screws loose upstairs, or perhaps he had a previous bad experience with animals? Scott made this personal by threatening to file a fictitious dangerous animal complaint against me. My dog never threatened him in any way. And this didn't come up until AFTER I called the office and stated that I'd be leaving a negative review. As Scott was leaving my Ring Camera shows me extending my hand, us shaking hands, and him leaving peacefully, and in one piece. This guy is unhinged, and he's supposed to be the owner????

Steve, Service Manager, & Jake, on site technician are both fantastic..... great customer service…read more Purchased from Quality a little less than 2 yrs ago, & they both treated me like I was their only customer....had a few issues, all taken care of with great attitudes, great knowledge, prompt service.

Had a problem with the wood stove air control lever, spoke to Ben and he quickly set up an…read moreappointment to get it fix. Jake showed up on time and quickly took care of it and replaced it. Jake is a courteous and knowledgeable tech. Quality stoves is the best place to get a wood stove. they are a great company that takes care of all your needs in-house, no subcontractors. Great job!!!9

Called them out to fix my furnace. They said they fixed it and left. Soon after it went out again…read more Call them back out and they charged me a second time and said they fixed it and left. Went out again soon after and they said they would charge me a third time to "fix" it again. Two trips and charged over $600 and still no working furnace and then they want me to pay them a third time with no guarantees on their work? No thanks.

My AC had stopped working so the house was now 85 degrees. when Lysle, the Service Technician came…read moreout, he quickly identified an initial problem-some areas were actually frozen. Everything had to thaw before he could visualize other parts of the unit so the plan was made for him to return the next day if it was still not working. Meanwhile he took the time to teach me about the types of filters I have & their care, how often everything should be serviced, showed me the few visible working parts of my AC unit and explained the different types of filters with the pros and cons of each. His initial diagnosis was correct; he didn't need to return & my home is 72 degrees. I trust Lysle & Barton Boys to provide excellent, cost effective service that will keep my furnace & AC lasting for years.

First time using Black's INC for chimney sweeping at our home…read more On time, very professional, and took photos before & after. They have a loyal customer moving forward for our yearly needs. Great pricing. We highly recommend Cergio Chavez. Quick and Quality work.

Sage Heinz just completed by far the most thorough chimney sweep we've ever had. From cleaning…read morefrom the top of a two story roof to the scrubbing and cleanliness inside. Sage was top notch and I highly recommend him for all your chimney and fireplace needs.

Just finished a major upgrade for both AC and heat for the house. Anthony and Jayden did a GREAT…read morejob installing and customizing the system to fit the location. Sales staff were professional, NOT the cheapest bid, but were honest on what they delivered. Techs installed, thoroughly instructed us on how make it best work, and left the place cleaner than they found it. Honest, Local-family business, on-time and exactly as described. We are VERY happy we chose Holliday!

They are very reliable and honest individuals. They listened and came up with the best solution.read more

Jim arrived on time and got to work immediately. Our blower fan in the gas insert was dead. He had…read morea new one installed and working within an hour. Job was done right and he cleaned up everything. Perfection

I'd love to leave a review on the craftsmanship of the "Stove Guy" but I cannot because I am not…read moreworthy of their time. Their customer service is abysmal and I would be embarrassed if I was the business owner. Any time you call the woman answering the phone complains at length about how many calls she's had to answer "40 calls this morning, it's a Monday, so I didn't have time to really listen to your message but I got the gist". She makes it very clear that my business isn't needed but they'll do me a favor by running their business. After trying three times to make an appointment for a quote and not getting a call back I eventually got a hold of them and scheduled something out several months. I made an appointment for 10am. The receptionist calls at 8:24 to confirm my appointment between 9:30-10 I told her my appointment was for 10 and I had a phone meeting at 9:00. She tells me that it's my fault and I should have known that 10 was just an approximation. She calls back at 8:45 and tells me "actually he's already on his way out there. I told him you had a meeting at 9 and he said he would be there already". So my meeting is cancelled and I head over to the property by 9. I wait 2 hours and he never shows up. I call the office multiple times and eventually the receptionist calls back and tells me I'm not allowed to be upset. The guy will get there when he gets there and that she's "not going to deal with" me because I'm lucky I got an appointment with them because they are so busy. I asked her to have him call me when he gets to the property and I will meet him there. News flash. He didn't show.

It was a great experience Matt the estaminet man did a fabulous job explaining everything to me and…read morenone of the cost changed when the job was done. The workers were fast and cleaned up well. total 5 star

I see a few bad reviews for this company on here and have to confess my experience was not the same…read moreand the exact opposite of what those reviewers claim. I scheduled 5 appointment estimates. Arrow Point was the only company to show up on time. Their estimate came in at the lowest. Using the same exact materials quoted by other companies. The work started on time and was finished with rapidity that I'll find impressive to my dying days. Two days to complete a tear off and re-shingle while replacing flashing, roof vents, etc. There was absolutely no evidence left behind that they'd ever been here, except for a new roof. The materials they used were top notch, especially the new flashing and roof vents. Those materials have come a long way since this roof was first installed.

high quality contractors that respond quick and do everything proper. If you're looking for a…read moresmooth process with as good of quality as you can find , this is who you want to hire.

Make no mistake, this is NOT a professional company, this is a young, mouthy, rude person with a…read morebroom and a water hose who offers to bait and switch to try to charge four times the advertised amount. I responded to a Facebook video add stating they were running a $299 special to remove moss, clean gutters, and spray a protectant. I was greeted with a dozen questions from an out of state phone number, and he was texting me, unprofessionally and calling me past 8pm. He said he was out of town, but then "Sent a Guy" to look at the house, which later turned out to be he looked up the house on Zillow. He then quoted me $1199, and $250 a year after for upkeep (what is the point of their "Protectant" if I need yearly upkeep? When I said what happened to the $299 offer he said that was only for very small houses with easy roofs. It all went downhill from there. I questioned the add and he told me I couldn't read (video add), and when I said the add said nothing about small houses or easy roofs he rudely replied "don't tell me what to put in my add's". He said that a couple times. He became rude, and obviously he is a very young man with zero business sense and even less customer service. When I told him that I would leave him a poor review he said he would blackball me with contractors and I would never get a contractor to work with me again, he even called me on the phone, when I wouldn't take his call, he vollied more threats. Very Unprofessional. I can't warn you, the reader, enough to stay away from this very unprofessional young kid who is trying to pass off being a big business. I am fully expecting a wild retort to this review, can't wait to read it!