Had a problem with the wood stove air control lever, spoke to Ben and he quickly set up an appointment to get it fix. Jake showed up on time and quickly took care of it and replaced it. Jake is a courteous and knowledgeable tech. Quality stoves is the best place to get a wood stove. they are a great company that takes care of all your needs in-house, no subcontractors. Great job!!!9 read more

Steve, Service Manager, & Jake, on site technician are both fantastic..... great customer service. Purchased from Quality a little less than 2 yrs ago, & they both treated me like I was their only customer....had a few issues, all taken care of with great attitudes, great knowledge, prompt service. read more

Excellent , friendly service. James did a great job with great information. Very inviting and organized displays with multiple home service options. read more

Gavin serviced 2 gas fireplaces which were not working properly. He was professional, courteous, knowledgeable and efficient. He also installed a remote with temperature control on one of my fireplace which I'm thrilled about. Thank you! read more

I had issues but management made it right. thank you for calling and having the good communication

I've been in the service industry for 47 years and in that time I've learned that any company looks great when everything is going good!! It's when things go sideways that the true character of a company comes out!! We had a problem with our hot tub and contacted the service department at quality stoves and they sent a technician out to diagnose the problem. he actually had to come out 3 times to complety fix the problem!! He always called and kept us informed of progress ( we are out of town) and made sure that everything was taken care of!! I would recommend quality stoves to anyone looking for a great product and great service. Don't change a thing you guys, you are doing awesome. read more

I just replaced my old insert with a better local brand recommended by Matthew. He was very knowledgeable and kind. (Unlike the salesman at another store in CDA) Then Drew & Shawn installed it today. I was very pleased as they were kind, professional, organized and very clean. You couldn't tell they had been there except I had a brand new fireplace insert. I highly recommend this business. read more

I had the pleasure of hiring Quality Stoves to repair and service my gas fireplace. I have had 2 other local companies, which I won't name, that couldn't get it right. I was assured by Nathan that they would be able to repair it. Blake tore into it, replaced worn parts and fully cleaned the unit, all ahead of schedule!. Both employees I dealt with were professional, knowledgeable and personable. I highly recommend Quality Stoves ahead of any other service around. Did I mention they saved me several thousand dollars in replacement costs? Thanks again! read more

Renovations and/or maintenance to a new home can be a stressful experience. That being said...I feel I cannot stress enough the unmatched skill, genuine customer care and professionalism that Tyler and Quality Stoves brought to ours. In my opinion, these skilled people are second-to-none for your home fireplace needs and I wouldn't hesitate for a second to use them again in the future. Using Quality on referral... Tyler, their field technician followed up promptly to answer any questions in great detail one would have at the outset. They are fair-priced, courteous, extremely knowledgeable and took the time to settle any concerns that people looking to upkeep their home would have during this undertaking with genuine care. Our Heat N' Glo gas fireplace was completely cleaned, refreshed and reset to prime optimal standard. It honestly looks like it was new and freshly installed once Tyler was finished with the work. We recently underwent a massive wind storm to the Inland Pacific Northwest - our gas fireplace has a battery backup to ignite the fireplace and keep things warm as the power had gone out. We could not get the backup ignition to function when we needed it most. After the fireplace cleaning, Tyler reset the battery springs, tested, and then gave my wife and I a detailed run-through on the backup feature should the power go out again. What can I tell you...we were absolutely thrilled with the results! It's not often that I come across positive, consummate professionals with this much old-school pride not only in their work, but with the people they work with. Thank you Tyler, and keep up the outstanding work Quality Stoves. read more

Quality Stoves & Spas - Furniture Stores Near Me - Post Falls, Idaho

Bought spa here some months ago. Great spa and great service initially. Told that they would a. Test water and b. Advise when chemical sales were ongoing. Both a and b have been fails. Water dropped off for testing multiple times with no results provided and never have been contacted regarding chemical sales. So great on front end but follow up missing big time. read more

Beautiful new showroom with great selection of high quality Stoves, Spas and furniture. I received excellent customer service and look forward to visiting again! read more

Bad Hot Tub Repair Experience! I needed a valve replaced in my hot tub due to backflow issues. A week later, notified QSS tub was losing water. Supposed to be a 30 day warranty period. Was charged for service call because was told it was a different problem not related to new valve. Paid to fix leaks that QSS said were there. Tub continued losing water after three appointments. Couldn't afford to have QSS come again, as was being charged regardless if within 30 day warranty period. Got someone else to look at tub. Discovered new valve was leaking a lot. Spoke with Tyler at QSS and explained leak from new valve. Tyler agreed to fix the valve at no cost. Appointment was made for three weeks later. QSS had me drain tub to prepare for repair. One week before appointment, Phil said couldn't warranty work because it had been so long, and I should've called sooner. This was about QSS correcting a job done badly rather than warranty issue. Also, I had called immediately after the original job, when QSS did not honor warranty or check their work. Phil said he no longer carried Coast Spas and wasn't sure if could get parts. I decided to order the parts directly from Coast Spas myself, and they arrived within a week. QSS repair policies put customers at a disadvantage and costs customers time and money. 1. QSS has hot tubs drained before every appointment. No way QSS could correctly diagnose a water loss problem, troubleshoot, or check their work for leaks from a dry tub. 2. QSS sent same repairman to all three appointments. By third call, different repairman should've been sent out to job. 3. QSS has warranty period of 30 days. This isn't enough time for customers to catch bad workmanship or misdiagnosis. 4. QSS doesn't honor their warranty or stand behind their work. They blame the owner, the hot tub, the manufactured parts, and new problems that may or may not exist. read more

Easily the most impressive showroom on the west coast. I worked with Jadon for quite some time and he was extremely knowledgeable and very friendly. I would highly recommend this business. read more

Stopped in to look at hot tubs and spoke to Sierra. They didn't have a whole lot on the floor and the ones they had were not in my price range and were also sold. She said she would send me some information on some other hot tubs that they offered that were more in my price range. After a week and a half I haven't seen an email so I called there and left a message for her. Another week and I haven't heard anything so I certainly don't recommend this business. If this is how they treat you when they're trying to sell you something can only imagine if you had an issue. So never heard back from Sierra nor Steve (she gave me his card when I went in) and I won't be doinh business with "Quality" , that's for sure. read more

After having another dealer improperly install our wood burning stove, I turned to Quality Stoves. Most other places in town wouldn't even touch this project, since our stove almost burnt our house down and needed to be ripped out. Jeff and Philip were great to work with! They did what they said in a timely manner, and their crew was wonderful and super clean. They seamlessly ripped out our defective wood burning stove and replaced it with an efficient gas burning stove all within a few days. We will be forever grateful! Our new gas unit is so nice and safe. If you choose Quality Stoves, that's what you're getting. QUALITY in all aspects; in products, in service but most of all in the people you're working with. Unlike other places in town, they are insured for their work. Be careful who you choose! read more

Quality Stoves & Spas - Furniture Stores Near Me - Post Falls, Idaho

Update to earlier review. After a few more days with this hot tub, a few more comments about the unit. Jets are numerous and powerful, providing a welcome water massage. Controls are simple, with control panel showing options in high definition. Music system works great with Bluetooth and has a rich sound. The hot tub can be controlled via an application over the internet and this was easy to install and works reliably. Thinking this was a very good pick. read more

Drew and Josh came out to remove a wood stove for us so we could have new tile installed. VERY PROFESSIONAL AND HELPFUL. They were able to change my dates to reinstall 3 times due to tile issues. VERY ACCOMMODATING. They work clean and were very informative when reinstalling the wood stove. I appreciate businesses that hire workers that treat it as if it were their own! read more

Great service and attention to detail both in store and during installation. Our questions were answered promptly and the fireplace insert we purchased is great, We get many compliments read more

After doing my research, and utilizing Yelp reviews, we chose Quality Stoves to purchase and install out Lopi Endeavor wood stove. Jaden and the store staff were extremely knowledgeable and a pleasure to deal with during the selection of our stove. Drew and his install crew were professional and did a top notch install. Without reservation, I can give Quality Stoves my highest recommendation ... a true 5-Star experience! read more

Bought a wood burning stove from them. The staff was ALWAYS helpful in the store and whenever I called. The installation team showed up on time and was flawless in their execution. They put down tarps, and used a vacuum whenever they were cutting. The only way you could tell that they had been there is a stove in my living room. I would recommend them in an instant. read more

I replaced 2 wood inserts with gas inserts from Quality Stoves. They took care of everything and were professional. I would recommend them highly. read more

Quality Stoves & Spas - Furniture Stores Near Me - Post Falls, Idaho

Just had a lopi stove installed in our cabin. Everyone from the sales people to the installer was knowable and professional I highly recommend this business The state inspector came out to approve and certified and said it was one of the best instillation he has seen read more

Incredible are the only word that comes to mind ! Superior service, Phillip was awesome. Jeff even took the time to drive out to our house to see how the job was going. Superior from start to finish. Thank you Quality Stoves ! read more

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Thank you so much for troubleshooting my issue over the phone. They walked me through it and it fixed the issue. Definitely will use them in the future. Thank you soooo much!! read more

I bought my Coast Spa Hot Tub at Quality Stoves. Phil is who I worked with, he gave me a great price and has been so helpful after the delivery, I would highly recommend Quality Stoves for your business - and definitely give Coast Spas a look, as someone who has owned 2 other tubs which were very good, this spa is far above. read more

Worst customer service I've ever experienced. Visited this store twice looking for a new fireplace. The salesman was so rude and uninterested in assisting me. He handed me a brochure, walked away from me, and took a phone call. If this is the way they treat a perspective customer, how would they treat you after a purchase. I purchased a fireplace and hearth from Firestone in Coeur d'Alene where the customer service is exceptional. read more

My wife and I have used Quality Stoves since we moved to Idaho 23 years ago. Jeff and his crew have always been top notch. Very polite and knowledgeable. Today we had 1 wood and 2 propane stoves serviced and our stove pipe cleaned by Ken. Ken was on time and very efficient and pleasant to speak with and very clean. Keep up the good work. Scott C. read more

What a wonderful, family-run store. I walked in to look at outdoor stoves, and I actually walked out with some furniture and awesome home decor! I had no idea they sold that as well! They have a great, north Idaho flair to their selection. I will definitely be back there for some unique, quality home decor pieces. Also, their customer service is top notch. Trisha went above and beyond to get us information about furniture. My only complaint is that they sell a LOT more furniture than is available in their store... if only we could have sat on it before buying, we would have bought more pieces from them! I definitely recommend shopping here! read more