Sergei arrived on time, pleasant and in my opinion honest. He checked my wash machine, fixed what…read morehe could, stated he was sure it was the transmission going out, would cost over $500 to fix it. I asked what he would do, he said he would consider getting a new machine as this one was 9 years old. He further stated the new machines are not built to last like they used to be. I appreciated his honesty, and he only charged me $64, including tax, to come check and advise. I'll do business with him again. Very nice guy.

Recommended to us by family, I don't think I've ever received better service in such a timely…read moremanner! We service requested for our dryer, the heating element was shot as well as a part in the pulley system, but the repair was same day! Sergei is both knowledgeable AND exceptional with the work he does, and the value was extremely fair and not wallet bending! Will be using this company for all future repairs!

We love Fred's Appliance and wouldn't go anywhere else for our appliance purchases. Heather McCrae…read moredid an outstanding job meeting all our criteria on our freezer purchase. The appliance was delivered within 2 days, and Joshua was friendly and prompt. We couldn't be happier.

Fred's Appliance has been disappointing. We purchased a washer/dryer unit and gave exact dimensions…read moreto make sure it would fit. They assured us it would. The first delivery team could not fit it in. They took it back saying they needed to Make modifications. The second delivery team were unable to fit it in. They sent someone else out to make another modification (cutting dryer vent ). It fit in and we thought all was good. We tried a load of laundry and the machine didn't work. Fred's sent a technician out to evaluate the situation. He said the unit is faulty, will need to order a part and will need to "tear it apart to fix it". I prefer to exchange this unworkable unit with a new one but Fred's Appliance refuses. On top of all this I just saw they are offering this unit on clearance for $1,500 less than what we paid for it. Fred's is not really looking out for their customer. I give Fred's Appliance a ONE Star review.

This is a PSA for folks who have earned the option for a military discount. I never take advantage…read moreof that when shopping/dining at mom & pop, and other small businesses; however, I will ALWAYS do it at big box national chains/restaurants/etc. After decades of use at Lowe's, I was told the discount did not apply on clearance items? Apparently the item I purchased that clearly had a placard identifying it's price was on, 'clearance.' I am not one for misplaced anger--ever--so I purchased the item and headed straight for customer service. Indeed, the harried folks at the counter told me the exact same thing. My question was a simple one: 'Why?' The manager then said, 'Okay I'll try to run it through, but it's not going to work.' A short moment later, his flushed red face looked up at me and said, 'Wow, it took?' The three counter folks stared at me in disbelief like I had just parted the Red Sea. I thanked them, and wished them a wonderful holiday season. Moral of the story folks--is what ol' Ronnie Reagan said: 'Trust...but verify.' The benefit, itself, is not massive. But a 10% discount does cover the state's sales tax. That's all I ever want it for. Especially on big ticket items...

Employees here are overall fairly helpful. Self checkout registers are very frustrating to use…read more Moreso if you try to use a veteran's discount. Before you can use it you have to sign up online. And then to use it, you have to scan your driver's license. Not a fan of all this data gathering but whatever, that is our world now. But at least in Washington, there are a couple of different barcodes. First you have to figure out which barcode the machine actually wants. Then you have to ackwardly cover the wrong one while scanning the right one. This process almost never works, so I have to wait for an employee to come over to make the machine behave. Other places I just show my ID, or at most have to have a phone number on file. If you are going to offer a discount program, don't make it such a hassle to use that I don't want to come to your store unless I can't find what I need anywhere else. Selection is adequate but prices are usually higher than most places.

Horrible experience waiting over an hour and a half to get product lady working in front did not…read moreknow anything about store or home building named Alexis when asked for help!!

Spokane Valley, WA…read more There were no issues with the brick and mortar of this Home Depot, however everything that came after our purchase was a disaster. We purchased a fridge, washer, and dryer. They were supposed to arrive one week later. We had just bought a new home and were living without these appliances. Needless to say, living out of an ice chest and with lots of dirty laundry was not fun. So, the day arrives when we are supposed to receive these appliances. They get here and the deliveryman drops the fridge on our driveway. Then he didn't even have the right tools to install our washer. So the day ended and we still had dirty clothes and no fridge. They replaced the fridge but said it would be another week before it arrived. We called customer service for compensation and they said to call back after we receive the new fridge. We receive the new fridge a week later and there is water leaking out of it. Luckily, these deliverymen were more competent and were able to repair a problem that shouldn't have been there in the first place. As far as the washer goes, my husband and father-in-law were able to install that themselves. We call customer service back for compensation and they offer about $300 (we paid a total of $3,000 for these appliances). We said that seems a little low. She returned with a $450 offer. She then told us a story about how someone paid $9,000 and received $3,000 in compensation. Well, we took that as meaning we could get about 33% for our troubles. But she denied this then hung up on us. We got re-directed to the local store where manager Lori told us that she would have to have her manager, Bob, call us back. He never did. Four days later, we call Home Depot back and they offer us $150. So, now the offer has gone down. We obviously had a problem with this. Finally, Veronica settled on $396 --- lower than one of the initial offers we received. And, she made sure she told us how "generous" this was and that it was way over what she thinks we should receive. Every employee of Home Depot we spoke to acted like this was their own money they were giving away and acted like we were being irrational by expecting money back. We had to go two weeks without our appliances because of the mistakes made by Home Depot's delivery. Specifically, Veronica stated "well, you have everything, don't you?" I want to know how long a customer has to wait for their appliances before it is a big enough problem that they can get compensation. What if it had been a month, two months, a year? To sum it up, we are very disappointed with this entire situation and will not be returning to Home Depot for any purchase.

My experience... Greeted with a "hi" by a guy who was busy…read moreat the desk. They had quite a few refrigerators that were kind of what we were looking for - stainless French door with water & ice through the door. I'm sure I would have bought one but when I asked about a warranty, he said it "varies". But he also said he would treat a customer right if they treated him right. huh? When I asked about delivery he said "No delivery." So I left. Jeez... charge the customer but at least offer it, even by a third party.

Bought a dishwasher that seemed to leak after running it 8 times. It was for a rental. We called…read moreand told them and finally took it back today (9/10/2024}. Talked to Matt who was very nice and professional. He was going to replace it with a better & more costly one at the same price as the first one. I had already bought a new one so did not need another one. With very little discussion he returned the entire amount I paid. I also bought a Samsung washing machine & Samsung gas dryer and they work great. This is a good place to get an appliance and Matt is very nice.

Nice clean store. Sales people are attentive and there are a lot of items to look through. Some of…read morethe items are both used and new.

Great prices! Great helpful service! Quality products! The best discount store in the greater…read moreSpokane ! We will be back.