I am installing a new deck and needed composite decking to finish the job. I went to the big box…read morestores to see what they had as far as samples, and also to pick out the one I wanted. The big box stores were very average as far as the service. They tried hard, but they just didn't have the experience and knowledge regarding composite decking. I was hesitant to go to Windsor because I had just assumed that the price would be more. I was wrong. The pricing was the same as the big box store. When I arrived at Windsor, I was actually greeted before I went into their showroom. One of the employees, Corey, was outside helping a customer. He finished up and came directly to me to help. I was very appreciative. He gave us a quote on decking, and then it was up to me to fit everything into my budget. After about a month, I was ready to pull the trigger. I went back down to the showroom, and service again was exceptional. This time, Rick helped me. I cannot say enough good about Rick. He was extremely responsive, extremely knowledgeable and very, very empathetic. He gave us lots of good advice, and we purchased our decking there. Unfortunately, the decking that was delivered turned out to be defective. However, Rick was extremely responsive and helpful as far as getting the decking replaced. They came to my house and picked up the defective decking, and then ordered more. Unfortunately, the replacement decking was bad too. Rick went right to work again and contacted the factory as far as a new run. The new decking was delivered today and it is very very good. The customer service is what really sold me at Windsor. The pricing was the same, but Windsor provided incredible service. They went to bat for me when things went south, and Rick did everything possible to make sure things were right. Thank you Rick, Corey, and Windsor. They did extremely well. And one more thing ..... Michael, the delivery person, was extremely pleasant and on the ball. He did a great job too.

A large selection and great service. My go to place for wood. Most recent trip was for trim and…read morethey were super helpful from start to finish.

Know what you want, be patient and show some respect, and you will leave a satisfied customer…read more Don't get you feelings hurt if they don't remember you from on time to the next. These guys see dozens of people a day, and most are wearing a mask. I purchased an entry door for my home. I brought in my existing door to transfer the measurements. All holes were drilled correctly to the right size, the hinge areas were routered out, the door was sanded, cleaned, and stain ready when I picked it up. The craftsmanship in the door shop is excellent, and my customer service experience was great. Ask for Quentin Black, and he will take good care of you. Thanks Ugly Duck! Jim M. Spokane Valley

Going to Ugly Duck seemed like a good way to save some money on our huge project - remodeling;…read morevirtually gutting the entire home. We ordered 16 interior doors and one exterior door. First, I never received a printed out invoice. I have looked in all my files and don't know how I missed asking for one except that I was busy coordinating work and scheduling contractors so didn't follow-up. Second, the interior door jams were not paint ready like we had asked for but since I could not find the invoice to double check what they had written down and was busy with other things, I let it go. I decided it wasn't as big-a-deal. Lastly and the reason for this review is the oversized exterior door with glass panels that we purchased for over $1000 (by memory because again - NO INVOICE with the price). We had it stained and installed. Right away it didn't seem to fit right but since we had already spent the time/money, we tried to make it fit. It just got worse with time. I had three different contractors come out to try to fix it when finally someone put a level on the door itself and said that the door is not level or warped and suggested I call Ugly Duck. He also told me that his company don't even buy from Ugly Duck anymore because of quality issues. Since we paid so much for the door, it shouldn't be failing after 2.5-3 years. I called and was called back and told that they wouldn't stand behind it because there is a One Year Warranty - again - no paperwork with our purchase. I was asked if I wanted to buy another door!?!?!?!?!?!? Are you kidding me? $1200 into a stained/installed door that shouldn't fail in 3 years and I am asked if I want to purchase another door? Yeah right. I will be buying another door - from someone else.

Deck Expo had some great vendors today, we got samples and one on one chats with vendors about our…read moredecking and pergola needs. Free admission. 3 Ninjas catered lunch. Beautiful weather outside made for a great Saturday event.

Wishy washy , I tried to buy a exterior door from these clowns a few years ago they were suppose to…read morecome over and measure for the door when they didn't show I texted the guy and asked if he was coming over , his reply to me was that I never confirmed the appt . Way to blame the customer, After that I just let it go , last week I stoped by again and basically was ready to buy a door after telling the guy what I wanted I asked if they would come over to confirm the measurements on the door , I was ready to buy the door but he said I'll call you Monday , no call , the lack of service here is a joke .