I got a basalt stone from Tumble Stone today. A great price and incredibly helpful folks. Tod and Joel both went out of their way to be sure that I had what I needed. I am very impressed by the service and the selection of stones they have available. I even saw some of the beautiful engraved work they have done for other clients. And the time that I was at their two locations today was the heaviest rains I've seen here in a while. Thanks for getting me the perfect stone for my needs. I'll be back for an address marker stone one day for our home. I've seen their engraved items around CdA and at the Spokane Airport's entrance and had wondered who did that work ... now I know. read more

Tumble Stone - Building Supplies Near Me - Hayden, Idaho

Great value and service assistance choosing pavers and edging for our patio and loading for pick up!

I cannot recommend Tumblestone any less as a company. What a horrible way to treat their customers. Recently we hired a landscaper to do a major project on our home. This included a water feature with a projected budget for the feature itself. My wife and I went down to Tumblestone to pick out something we liked. After selecting the stone we liked, we were helped by one of the staff to price the water feature. This is where the bait and switch begins. We did not call in and ask for an estimate, we had the Tumblestone employee come out with his pricing book and tape measure to give an accurate estimate on the product. They call it a good faith estimate. This is where they try to be sly. We were quoted $927 for the fountain, boring out the hole to install an LED light, labor and install included. Two hours later, our landscaper went down to see the water feature and get a few more things needed like the pump kit. What happened after that is just terrible customer service. Our landscaper returned with the water feature, no hole bored out, no LED light and was charged almost DOUBLE what we were quoted. He went down to ask about the price and boring that was not done and was confronted with hostility by not only the representative, but the owners son, Zack, who got into a yelling match with my landscaper, who was completely innocent. Without the boring work and LED light, my landscaper was charged $1200, the stone alone was overcharged an additional $300 which was substantially more than the $485 we were quoted. My wife went down to try and find a sensible solution to this, Tod was helpful and understanding, stated that he saw the interaction and felt bad for us being misled like that. Said they should come get the rock and make it right on price. Tod was evidently overridden and we got nothing from Tumblestone. Now we are stuck with a rock that did not get the work done we had on the quote, out of options. How did they even let that stone leave the lot if the work was not done? Their only offer was to charge us to bore the hole if we brought it back to them, which is technically impossible at this point. This is straight up bait and switch fraudulent business practice. We try to support local businesses and this happens, we are treated like our experience and business did not matter, as long as they raked us over the coals for more money, too bad so sad. What an awful way to conduct business. I realize that one homeowner and their fountain is a drop in the bucket for a company like theirs, but I also understand that when you treat a customer poorly, that reverberates negatively. Tumblestone could not have treated us worse, even after we made the attempt to resolve the issue with civility, they still stuck it to us and would not make it right. I hope that others make the time to review who they do business with in the area, because this company is horrible to deal with once they have your money. Stay far away from these shysters. read more

I would not advise anyone to buy anything from Tumble Stone in Hayden, They should change their name to Crumble Stone. because thats exactly what happened to the rock fountain we bought from them. and come to find out it was damaged and glued together before we got it, and their former employee stole the money and now there is no record of the sale, The owner Zack only wanted to argue with me instead of fixing the problem. read more

Awesome place to shop for landscaping materials. This summer's project is the fire pit. Next year's project is a fountain. read more

Tumble Stone - My husband sorted thru the pallet to find just the right pieces! - Building Supplies Near Me - Hayden, Idaho

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Worst customer service in the yard. Down right rude and they don't assist you in any way. Will never be back for the supposed "pottery sale". It is a joke. read more

VERY disappointed in both product and more importantly in business ethics. Product was delivered with significant damage/defect. Significant enough that driver offered to return to the business. Contacted owner to discuss situation and options and was contacted by text, not even a phone call,. The texts were unprofessional, angry and accusatory, an no effort made to address the siuation or correct the problem in a positive manner You learn more about people and businesses whe things go wrong than when all is well read more

My wife wanted a stepping stone for her garden. So she brought me along on an arduous journey to find the perfect stone. She drove me from place to place on a tour of the greater CDA/Post Falls area. None of the places she took me (and they were numerous) had what she was looking for. The last place we visited on her quest was Tumblestone, and I wished we'd just gone there first. Tumblestone had, by far, the biggest selection of products. And the people who worked there were so nice! Even though we were there to buy just one stone, the folks at Tumblestone treated us like valued customers (an increasingly rare experience) and were very helpful. We have a project planned for next year which requires a great deal more material, and we will only go to Tumblestone to buy what we need. read more