I am in the process of a kitchen remodel and have been looking for cabinet hardware. I went to…read moreHome Depot, Lowes, etc. They just didn't have the quality nor the selection that I needed. Kim at Northwest Hardware Supply was fantastic, working with us on our hardware selection and budget. It is my understanding that they are now under new management for the last year or so. These ladies are super patient and helpful. There is no hesitation on my part to patronize a wonderful, local store. The quality of their products far exceeds the box stores.

I, too, had a bad experience with Dave when we first began our new home build several months ago…read more But now, Dave has finally retired (for real). Allyson has taken over the business, and she has been fantastic to work with! Seriously, if the prior reviews have kept you out of the store, it's time to give it another look. They do have an amazing inventory of quality hardware for doors and cabinets.

I called the other day to find out if they have propane tank exchange, fella said yes and he said…read morethey did have full bottles for exchange. I have said this because 3 times in the past 10 days I have gone to Home Depot, the recording yes they have propane, and three times when I drive over there they are out and they said they were out "yesterday" so the recording is useless. I drove over to Ace, a fella immediately came out and exchanged my tank for a tank that was a 2025, without even asking he did this extra service for me which I appreciate greatly. I generally really like the Ace Hardware, they arent perfect as some of their younger girls up front have given me the wrong change twice, I said ever think about counting a persons change back? neither of them knew what I was talking about, hah, the modern world. Anyway they helped me out with my propane issue, so thank you. Wish I would have gotten the fellas name that helped me.

I loved walking in the door, being greeted with a smile and asked what they could help me find!…read moreBest customer service experience start to check out. I am now a loyal customer and will choose this ACE store over a big box store or shopping online any day.

They no longer had the person they had! After that when his staff is super friendly and helpful, I…read morewill be back

Poor service, in fact it was very obvious they didn't want to help me and made a very…read moreunprofessional comment as well. I will never return, so much for trying to promote small business. I will say the young man in the paint dept was very pleasant and helpful, however the negative experience overshadowed his great service.

Mike and his team at Ace Hardware are great! I came around 4:45pm this afternoon and Mike helped me…read moregather my online order, gave recommendations on a diy project I'm working on , plus him and his staff helped me find 2 mini Ace buckets that my mom has been on the hunt for! They made her happy and as a result my heart is happy too! Great people & friendly staff that went the extra mile today! & to the cashier that was in training, you are doing great! Keep it up! Thanks ya'll!

The Ace employees are the nicest folks in the business. Eager to help, knowledgeable, and all over…read morethe store. This is our go-to home improvement store in PF, hands down.

Man, why is everyone so down on this Home Depot location?…read more Yes, reading some of the other reviews It is annoying that they only have self checkout stands. But I feel like that's the trend of the world now. Anyway, I've always had a good experience at this Home Depot. It's not too busy, easy to find an associate who can help, and they usually are actually helpful. There's one person who works there, William, he's super helpful and I truly appreciate him every time I go into the store. They have a good selection of things in store, and the reason that you go to the store is because you need it right now. So it is a little annoying how more and more they are directing you to homedepot.com. and there are a bunch of things that are only available online. The main thing that brings this location from a five star to a four-star? Is the parking lot. I know I sound like a broke record for all the complaining I do about parking lots, but this location is oddly located, it's weird to get to, the main entrance is off of a side street. The best way to get to it is to take government and then you're coming at it from the back of the store, and if you don't realize what you're doing you're going to miss the turn. But overall I like this Home Depot location a lot. And will absolutely continue to shop here.

This store has a management problem. I believe a change at the top just might put some smiles on…read morestaffs faces. It's very dreary in this location. I've been shopping at Home Depots across America forever and this is by far the worst store I've ever been in. The parking is a huge issue. The car park is filled with an over abundance of stacks of stuff that doesn't sell down very quickly. So a management change is due. Yes the tills will turn over because people need stuff and they can check themselves out. But it's a poorly run store. And it's in your face and your car parking space as well.

Worst Retail Experience I've Ever Had - Coeur d'Alene Harbor Freight Completely Failed…read more I purchased this hutch from the Harbor Freight store in Coeur d'Alene, Idaho. My credit card was charged immediately, yet I waited nearly six weeks for the item to arrive. During that time, I visited the store multiple times to check on my order because no one ever contacted me with updates. Eventually, I received an email stating the hutch had arrived. I drove to the store to pick it up. An assistant manager confirmed my order, personally escorted me behind the chained employee area, and showed me the hutch to verify it was the correct one. After confirming it, I started walking back to the front of the store to complete the pickup. Without warning, another employee aggressively confronted me, demanding to know why I was in the back. Even after I immediately pointed to the assistant manager who had personally escorted me there, the employee continued arguing with me and treated me as though I had done something wrong. I was simply following the assistant manager's instructions. The situation only became worse when I expressed my concerns. Instead of receiving an apology or any attempt to de-escalate the situation, I was met with defensiveness and what felt like retaliation for speaking up. Rather than acknowledging the poor treatment, the staff acted as though I was the problem. After waiting a month and a half, being ignored throughout the ordering process, and then being treated disrespectfully in the store, I decided I no longer wanted the product. I requested a refund so I could take my business elsewhere. The assistant manager then appeared frustrated that I wanted to cancel the purchase and essentially told me I could handle the refund myself instead of assisting me. That was the final straw. From beginning to end, this was one of the worst retail experiences I have ever had. The communication was terrible. The customer service was worse. The professionalism was nonexistent. No customer should have to wait six weeks without updates, only to be treated with hostility while picking up an order they already paid for. The Coeur d'Alene Harbor Freight location desperately needs better management, significantly improved employee training, and a complete overhaul of its customer service culture. I have spent thousands of dollars with Harbor Freight over the years, but because of this experience, I have no intention of shopping at this location again. I ultimately contacted my credit card company because dealing with the store had become more frustrating than it was worth. If Harbor Freight values its reputation, I hope corporate takes a serious look at what is happening at the Coeur d'Alene store. No customer should be treated this way.

I love working here!!! The people I work with are amazing and very kind and always very helpful I'm…read morevery blessed to be with this company and very grateful

This is the second time I've been in this store. I was trying to find a fitting and the employee…read morewas very negative and said there's no way I'll be able to find anything that will fit my needs most especially not from them. I ended up going to Home Depot and there my fitting was. I went home and it worked perfectly. This is the second bad experience I've had at this store, employees not helpful to the home owner. They are interested in serving people those in the plumbing business and don't seem to have the time or interest in helping the common man. Other Ferguston plumbing stores are helpful but not this place. I won't be back.

I bought a new fancy kitchen faucet for my 5th wheel and found it had male ends instead of female…read morefitting on it, Home dump did'nt help or Lowes, so I quessed I was sh*t out of luck! I did'nt want to pay the high price for a plummer to come out so I checked out Yelp for parts and made a call to Ferguson Plumbing, the woman who answered the phone did'nt give me much hope then she said to bring it in, so 5 mim down the road I was there, Brian gave me that look that way not looking good but then his partner came out and knew just what I needed on the wall next to the counter, I was super happy and was of my way, super friendly and helpfull, for my Plumbing needs I'll go there before home dump or lowes, Thanks Joe

Ordered parts for John Deere motor ,then drove to Spokane to talk with injection pump…read morerebuilder.Said the pumps could not be rebuilt and no parts.Drove back to Regan to cancel parts said could not,so a week later parts came in and they charged me 25% restocking fee.Thought that was BS can place order 1 hr later can't cancel $86.00 fee.

Ragan equipment and their staff are professional and helpful. I've been doing business with them…read moresince I moved to N. Idaho in 1999. Purchased a tractor and other equipment from them. They are my "go to" for chain saws and all that goes with it. Great company!

I visited the Lowes store in Coeur D Alene as a change from HD, primarily because of the crowds. I…read morefound the store to exhibit a total breakdown with its personnel as related to customer service. From the Paint Department to the Garden Department. I was treated horrible throughout the store. At the checkouts there was only self checkout which is a big NO-NO for me. I had several hundred dollars worth of paint, hardware and garden items in my carts and I kid you not there was zero gratitude from any of the store personnel at any point. I can tell you there will be zero chance of me going back to Lowes in the future. HD might be crazy crowded, but at least I am treated good and my business is appreated. It is too bad the store management misses such a simple act of demonstrating to their store personnel gratitude in all they do. And for gods sake put a cashier at the front regeister.

I am a Lowe's Pro and a read several reviews. Not all but many were communication issues. Not…read moreunusual but communications goes both ways. I have found Lowe's to be the best communicator for any big box hardware. Delivery dates, times, time windows and installations are hardly Lowe's first hand problem as the transport and install is sublet. I get it as Lowe's made the connection. Still experience has shown me that most everyone uses the same delivery and install folks. Not the best at what they do or communicating. Exceptions about a product, I read on e about a Washing matching without an agitator. Not sure why that is critical but since it is, why wouldn't that be confirmed before you ordered it?