I called the other day to find out if they have propane tank exchange, fella said yes and he said they did have full bottles for exchange. I have said this because 3 times in the past 10 days I have gone to Home Depot, the recording yes they have propane, and three times when I drive over there they are out and they said they were out "yesterday" so the recording is useless. I drove over to Ace, a fella immediately came out and exchanged my tank for a tank that was a 2025, without even asking he did this extra service for me which I appreciate greatly. I generally really like the Ace Hardware, they arent perfect as some of their younger girls up front have given me the wrong change twice, I said ever think about counting a persons change back? neither of them knew what I was talking about, hah, the modern world. Anyway they helped me out with my propane issue, so thank you. Wish I would have gotten the fellas name that helped me. read more

I loved walking in the door, being greeted with a smile and asked what they could help me find! Best customer service experience start to check out. I am now a loyal customer and will choose this ACE store over a big box store or shopping online any day. read more

Amazing service and selection. FREEDOM is also promoted here. Who have thought that would be a primary cause of a good review, but for me, I will make it a point. Thank you Ace Hardware. I am a customer for life. read more

Great staff! Super friendly and helpful! They helped me find what I was looking for quickly and satisfactorily. Great overall experience, thank you! read more

I love the idea behind Ace Hardware. It's a throwback to the traditional hardware stores I remember as a kid. Not the overblown warehouse stores like Home Depot or Lowe's (which still have their purpose, but sometimes you just want a more personal touch). The staff was friendly and when one member didn't have an answer, he immediately found someone who did. I appreciate that kind of service. Prices are on par with the rest of the Ace Hardware stores I'm used to and I will not hesitate to return. read more

Consumer Alert for Chainsaw Buyers I recently tried to purchase a Stihl chainsaw at Serights on 4th Street (Coeur d'Alene, ID). The Stihl merchandise area at Seright's Ace Hardware displayed a chainsaw marked as a 180-C model and it had a promotional sales tag indicating the sale price was $199.99. I told the salesman, "I'll take that one." The salesman removed the cable-secured saw from the display and I moved to the cashier's area...surprisingly being asked to pay $249.99. Apparently, the 180-C was on sale but the 180-CBE, which I had been handed by the salesman, was not. (The 180-C is marked the same as the 180-CBE by Stihl.) Of course, they had no 180-C models for sale. Bait and switch? Maybe. Should blame rest with the the retailer or the Stihl merchandiser? Who knows. In addition, online research reported the manufacturer's warranty was two years, however, it is just one. To get the second year of coverage, the consumer must purchase (at the same time they purchase the chainsaw) Stihl's name brand oil and fuel products. This makes the second year of the warranty approximately $60. I couldn't shake the feeling that Stihl was looking to scam me out of an additional $110 for a chainsaw purchase and no one at Seright's was willing to honor the price marked on the shelf. I left the store. More importantly, will never purchase a Stihl product or shop at Seright's Ace Hardware in the future. Other consumers should proceed with caution or their wallets might be the first thing cut with their new Stihl chainsaw. read more

Joe went above and beyond to help my dad and I find the parts we were looking for. He gladly called other locations to help us as well.

Clean store, well stocked, and great (and knowledgeable) staff! I love supporting locally owned businesses like this!

As good as it gets. I have shopped at the Post Falls store for nearly 20 years. An amazing selection of hardware. fully helpful staff. This is a store the owner can be proud of. read more

This is the best hardware store ever!! They are always really well staffed, and very helpful!! The manager/owner has gone over and above the call of duty for me on more than one occasion. One time was to replace a chip/key that broke and he got the manufacturer to warranty it...which took some time on his part. They have a huge selection of nuts and bolts of all shapes and sizes and the staff can quickly direct you to the exact fit. Everyone there is friendly and its right down town in a convenient location. Even though the prices might be a little higher than Lowes or Home Depot, If I can get what I need, i'll chose Ace over those big stores any day!!! Also, they have awesome prices on garden soil in the spring and snow melt in the fall and winter. read more

I bought some fluorescent tubes (Ace brand) and one of the bulbs was defective. The end wasn't attached. I chose this store because it is closer than Home Depot and I had a lot to do. When I returned the salesman told me to go get another package, then made me go through the cashier station where I was asked for my phone number. When I told the clerk I didn't give it out, she said I couldn't get an exchange without it. Having worked in a retail home center for several years, we would have gotten the customer a replacement ourselves, after an apology for his second trip, and sent him on his way. Paperwork would have been done afterward so as to not further inconvenience someone who was already inconvenienced by defective merchandise. Poor customer service on the part of Ace in general for their return protocol. I will still go to this store since it is close, but only for small items that I am sure they stock, since Home Depot has better prices, selection and customer service. read more

always gotten excellent service. knowledgeable and good associates. find what i need for about 95 percent of the time. this store doesn't obviously carry everything. reasonbly and competively priced as well. thank you for being so great! read more