Man, why is everyone so down on this Home Depot location?…read more Yes, reading some of the other reviews It is annoying that they only have self checkout stands. But I feel like that's the trend of the world now. Anyway, I've always had a good experience at this Home Depot. It's not too busy, easy to find an associate who can help, and they usually are actually helpful. There's one person who works there, William, he's super helpful and I truly appreciate him every time I go into the store. They have a good selection of things in store, and the reason that you go to the store is because you need it right now. So it is a little annoying how more and more they are directing you to homedepot.com. and there are a bunch of things that are only available online. The main thing that brings this location from a five star to a four-star? Is the parking lot. I know I sound like a broke record for all the complaining I do about parking lots, but this location is oddly located, it's weird to get to, the main entrance is off of a side street. The best way to get to it is to take government and then you're coming at it from the back of the store, and if you don't realize what you're doing you're going to miss the turn. But overall I like this Home Depot location a lot. And will absolutely continue to shop here.

This store has a management problem. I believe a change at the top just might put some smiles on…read morestaffs faces. It's very dreary in this location. I've been shopping at Home Depots across America forever and this is by far the worst store I've ever been in. The parking is a huge issue. The car park is filled with an over abundance of stacks of stuff that doesn't sell down very quickly. So a management change is due. Yes the tills will turn over because people need stuff and they can check themselves out. But it's a poorly run store. And it's in your face and your car parking space as well.

I am in the process of a kitchen remodel and have been looking for cabinet hardware. I went to…read moreHome Depot, Lowes, etc. They just didn't have the quality nor the selection that I needed. Kim at Northwest Hardware Supply was fantastic, working with us on our hardware selection and budget. It is my understanding that they are now under new management for the last year or so. These ladies are super patient and helpful. There is no hesitation on my part to patronize a wonderful, local store. The quality of their products far exceeds the box stores.

I, too, had a bad experience with Dave when we first began our new home build several months ago…read more But now, Dave has finally retired (for real). Allyson has taken over the business, and she has been fantastic to work with! Seriously, if the prior reviews have kept you out of the store, it's time to give it another look. They do have an amazing inventory of quality hardware for doors and cabinets.

I visited the Lowes store in Coeur D Alene as a change from HD, primarily because of the crowds. I…read morefound the store to exhibit a total breakdown with its personnel as related to customer service. From the Paint Department to the Garden Department. I was treated horrible throughout the store. At the checkouts there was only self checkout which is a big NO-NO for me. I had several hundred dollars worth of paint, hardware and garden items in my carts and I kid you not there was zero gratitude from any of the store personnel at any point. I can tell you there will be zero chance of me going back to Lowes in the future. HD might be crazy crowded, but at least I am treated good and my business is appreated. It is too bad the store management misses such a simple act of demonstrating to their store personnel gratitude in all they do. And for gods sake put a cashier at the front regeister.

I am a Lowe's Pro and a read several reviews. Not all but many were communication issues. Not…read moreunusual but communications goes both ways. I have found Lowe's to be the best communicator for any big box hardware. Delivery dates, times, time windows and installations are hardly Lowe's first hand problem as the transport and install is sublet. I get it as Lowe's made the connection. Still experience has shown me that most everyone uses the same delivery and install folks. Not the best at what they do or communicating. Exceptions about a product, I read on e about a Washing matching without an agitator. Not sure why that is critical but since it is, why wouldn't that be confirmed before you ordered it?

Worst Retail Experience I've Ever Had - Coeur d'Alene Harbor Freight Completely Failed…read more I purchased this hutch from the Harbor Freight store in Coeur d'Alene, Idaho. My credit card was charged immediately, yet I waited nearly six weeks for the item to arrive. During that time, I visited the store multiple times to check on my order because no one ever contacted me with updates. Eventually, I received an email stating the hutch had arrived. I drove to the store to pick it up. An assistant manager confirmed my order, personally escorted me behind the chained employee area, and showed me the hutch to verify it was the correct one. After confirming it, I started walking back to the front of the store to complete the pickup. Without warning, another employee aggressively confronted me, demanding to know why I was in the back. Even after I immediately pointed to the assistant manager who had personally escorted me there, the employee continued arguing with me and treated me as though I had done something wrong. I was simply following the assistant manager's instructions. The situation only became worse when I expressed my concerns. Instead of receiving an apology or any attempt to de-escalate the situation, I was met with defensiveness and what felt like retaliation for speaking up. Rather than acknowledging the poor treatment, the staff acted as though I was the problem. After waiting a month and a half, being ignored throughout the ordering process, and then being treated disrespectfully in the store, I decided I no longer wanted the product. I requested a refund so I could take my business elsewhere. The assistant manager then appeared frustrated that I wanted to cancel the purchase and essentially told me I could handle the refund myself instead of assisting me. That was the final straw. From beginning to end, this was one of the worst retail experiences I have ever had. The communication was terrible. The customer service was worse. The professionalism was nonexistent. No customer should have to wait six weeks without updates, only to be treated with hostility while picking up an order they already paid for. The Coeur d'Alene Harbor Freight location desperately needs better management, significantly improved employee training, and a complete overhaul of its customer service culture. I have spent thousands of dollars with Harbor Freight over the years, but because of this experience, I have no intention of shopping at this location again. I ultimately contacted my credit card company because dealing with the store had become more frustrating than it was worth. If Harbor Freight values its reputation, I hope corporate takes a serious look at what is happening at the Coeur d'Alene store. No customer should be treated this way.

I love working here!!! The people I work with are amazing and very kind and always very helpful I'm…read morevery blessed to be with this company and very grateful

They no longer had the person they had! After that when his staff is super friendly and helpful, I…read morewill be back

Poor service, in fact it was very obvious they didn't want to help me and made a very…read moreunprofessional comment as well. I will never return, so much for trying to promote small business. I will say the young man in the paint dept was very pleasant and helpful, however the negative experience overshadowed his great service.

Scott at Gibbs Lumber set my husband up with the correct products (wood & screws) to handle our…read morehome project. Gibbs Lumber delivered the items to our house the next day. The prices were very reasonable compared to the local big box store. The folks at Gibbs Lumber are courtesy and knowledgeable in helping their customers. Thanks Gibbs Lumber!

These guys go out of their way to help. I asked a lot of questions and they had answers for…read moreeverything and made some suggestions that saved me money.

They ACTUALLY have common sense and construction knowledge REFRESHING to know you can trust their…read moreadvice

Hideous return policy. Don't shop there unless you know you don't plan to return anything. The man…read moreat the return desk was very condescending. Terrible company.

Wonderful, healthy plants. They are very accommodating...will pot your new plants for you.read more

Fern is a small but mighty plant shop...with a coffee bar inside!...in downtown CDA! If you like…read moreplants, you must stop in this gorgeous shop. Although I wanted ALL THE PLANTS, they wouldn't fit in my suitcase. So I settled on a candle instead. But if I lived in town, I would visit this beautiful store frequently to greenify my living space!