What is JIM ELLIS CHEVROLET ATLANTA HIDING!!!!!!!!!!!!!! I scheduled an appointment for my 2025…read moreTraverse b/c it was overheating & idling rough. Upon arrival 4-1-2026, I spoke with several different service staff members who both lied by stating they were my scheduled service advisor. Then, I was passed along to another staff person, then another staff person, who then told me that I would be issued a loaner vehicle after I provide my driver's license and a copy of my auto insurance declarations page and a credit card, issued a loaner. Day 2, no call from Lauren Cusson service advisor. Day 3, I call Lauren, who states your vehicle is ready for pick up, no diagnostic test was performed, but a video inspection of the vehicle revealed the upper coolant hose leaking coolant, they replaced the hose because they had a new hose already in stock, they test drove the vehicle and now is ready for pick up. Keynote: (The vehicle is still under manufacturer warranty). On 4-3-26, I return to retrieve my vehicle, I was provided with a multi-point inspection report indicating that my engine oil condition was "OK". However, I later discovered that my vehicle was in fact about 600 miles over do for an oil change at the time of inspection and coolant hose repair service. This discrepancy is both concerning and unacceptable. To better understand the situation, I contacted Service manager Thomas Webb and requested an explanation. I was informed that I should have been notified that the vehicle would need attention soon". This response does not adequately address the core issue; the inspection report itself was inaccurate and failed to reflect the true condition of my vehicle, no diagnostic test was performed but they claim the coolant hose was leaking coolant and they had the part in stock and changed it which was causing the vehicle overheating, the complaint for rough idling was never address and still exists. A multi - point inspection and proper diagnostic testing is intended to provide customers with reliable and transparent information to make an informed maintenance decision. Provide incorrect or misleading information undermines trust and raises serious concerns about both the competence and honesty of the service process and service repairs. Because of the dishonesty and the circumstances, I experienced at Jim Ellis I formally requested both verbally and in writing a complete, itemized history of all maintenance, repairs, and warranty claims performed on my Traverse. Jim Ellis Chevrolet Atlanta, has refused to provide me with these documents. Service manager Thomas Webb called my cell phone and left a voice mail message stating that service advisor Lauren emailed me the requested documents this is COMPLETELY FALSE. I called Thomas back an informed that Lauren Cusson had not emailed me the requested documents as stated in his voice mail. Thomas stated, ok when she comes back to her desk I will have her email you the documents, it's only a few, I think you only had service here a few times". I never received the documents. As stated before "WHAT IS JIM ELLIS HIDING"? Release the files, Jim Ellis Chevrolet Atlanta. Release the files.

I have purchased 4 cars in 5 years at Jim Ellis VW in Kennesaw - I am still waiting on my GAP…read morerefund check on the car i traded in over 90 days ago. I used the same dealership, same lender, same everything and still they will not release my GAP refund check. I can not in good faith refer friend and family to them any longer. I sent management emails explaining the situation and was told they would handle this immediately and still nothing. I have made 2 payments on the new car and still no GAP refund. I am disappointed after being a loyal customer that Jim Ellis can not keep the Jim Ellis Promise : Treat you like family Listen to your needs Respond adequately to your needs Exceed your expectations Do better Jim Ellis - You had a lifelong customer I hope you treat others better.. do better

Best car buying experience at World Toyota! Mr Patrick Owie and the gentleman who does financing…read morewere exceptional and informative, from beginning until I walked out with keys in my hand. It helped that I did the pre-approval so Patrick knew the .ake and model, and he got me into a reliable vehicle that is certified and looks good and VERY LOW MILEAGE. His service and knowledge were excellent and he didn't make me feel as if my questions were bothersome. Big thanks to Mr Patrick for EXCEPTIONAL CUSTOMER SERVICE You are a Rockstar Sir

I just purchased my first ever new car (Corolla Hybrid) from World Toyota and had a great…read moreexperience. My salesperson Faheem was fantastic to work with, he didn't play salesperson games, hide the ball on pricing, or put any pressure on me to buy. Greg in financing was also pleasant and great to work with. I recommend this dealership and would buy from them again!

Hello $15 emissions inspection! It's hard to beat that price…read more The family who works here was really nice and my car was ready in a flash. I'll be back next year...

So, I have a sweet 1994 Buick Regal, which means most emissions testers will not test my car (they…read morewant the '96 or newer with easier to read computers, or some BS). I was referred here by another shop who couldn't work on my car. So, I drove up Buford Highway, and I thought I remembered seeing this place before. It looks a little sketchy, as the place is most likely held together with 60% duct tape. However, the Korean gentleman/technician was very friendly, and got my car in as soon as I arrived. He hooked up my car, made sure my lady was secure, and all was in good order. Good news, she passed with room to spare (they just don't make long-lasting cars anymore!). So, I paid $25 (they do '96 and newer for $15), got my certification, and I was in and out in a flash. Can't ask for much more!! Thanks, guys!!

Better offer than their man competitor. Cheaper pickup fee. Paid on the spot. Couldn't ask for…read morebetter.

like my new car. all done as agreed except tire maintenance warning comes back on each time car is…read morestarted delivery guy saw it when deliverd. had inflation checked and added air. warning appears every start.

This is what racists do to impede Black citizens. See a great deal online? An affordable item? Well…read morecome on in and we will pretend it never existed, then try to get all your money with some inferior crap. Thats Frank, as soon as he saw a Black dude walk in, coming out of an Uber. I saw a vehicle online, checked website prices, came here and Frank wanted to play games rather than sell me a damn car. He started telling lies about the prices, shamelessly engaging in bait and switch. He tells me the prices on his website "are not true" and attempts to hose me for another $2000.00 on a vehicle with a "rebuilt engine" - not disclosed until I got there. He seems to be happy with a lot full of unsold cars, lying and jacking up prices. I told him bluebook price and he says a rebuilt engine is $2000.00 as if that justifies jacking the price. There must have been issues he was hiding - but thats a cost Im not willing to absorb. Must be crazy. Frank doesnt care if he is wasting your time. The interior of the car was ragged, but I could have fixed that - but plopping $2000.00 extra on a vehicle he was trying to get high bluebook for already??? Hell no! That car has been sitting there and wil continue to sit there as long as Frank wants to shit on people and tell them its chocolate. Its a 2008 Ford Expedition thats very used. Hes trying to get 8000.00 for it! What a nut! My money isnt good enough for Frank. He blew me off before even seeing my finances. I just got up and left at that point.

A couple of days ago, I emailed them to find out if a 2008 Ford Crown Victoria with a VIN of…read more2FAHP71VX8X114222 was still available; a woman called me back to tell me that it was still available, so I informed her that I would send a mechanic to inspect the car. She asked me if I had any questions, so I asked her for the VIN to give to the mechanic; she said she would text it to me, but I received no text by the end of the day. I checked my email, and found one from someone named Muhammad telling me to call them; I realized they were closed, so I checked the Car Fax. It had no history of accidents, so I ordered the inspection; the next day, the mechanic called to tell me that he could not test drive the car because it needed a transmission. He added that she said that she told me that it needed a transmission, which he knew was a lie; therefore, he credited half his fee to a future inspection. If they would lie to a mechanic, imagine what lies they would tell the layman; I can not recommend this car dealer...

Was excellent service. is always willing to assist customers with their concerns. Always available…read morefor answers and very knowledgeable. They are so helpful. I recomend you. Reyes Auto&truck

Mi esposo compro una camioneta ahi y la verdad NO RECOMIENDO PARA NADA ESTE LUGAR, venden carros…read morechocados, con las millas malas o alteradas y cuando les reclamas te amenazan con quitarte el camioneta. Nos ofrecieron arreglarla en su taller y fuimos. Nos recibio una senora ahi que nos corrio al llegar, se porto muy grocera, corriente y mal educada. Tener a esa senora ahi y un perro piutbull es lo mismo. para correr a los clientes. PIDAN EL CARFAX DE LOS CARROS QUE VAN A COMPRAR Y VAN EL HISTORIAL Y SOBRE TODO REVISENLOS BIEN ANTES DE COMPRARLOS. Por cierto tengan presente que les cobran un interes anual del 29%. Es decir, si uno compra un carro a 5 años terminan pagando el doble. TENGAN MUCHO CUIDADO.

We visited Audi Atlanta with the expectation of having to argue over price, etc. Gus, our…read moresalesman, was super easy to work with. He suggested that we look at several different Audi vehicles. We found one that we liked far more than the one we originally planned to buy. Gus worked a price that was far lower than other dealers we checked with. Absolutely great purchasing experience! I would recommend them to anyone. Added benefit, they have a great restaurant upstairs that offers a great lunch at a super price.

Audi ATL * Ahmed Elbalat ... ask for him if U've nvr been to an Audi dealership they had an…read moreattentive tech. His service is impeccable! I think he's a mind reader bc there was just a most recent visit, I called him bc I didn't know which Audi dealership I got my tires from... & he pulled it up & asked me when can I come in, it's under warranty and all I needed was the time & maybe $44 for the tax. In the five Audi dealerships I've been to, as a visiting client, bc my home shop is on NorATL, but, if I can have Ahmed @ NorATL when I have my appts then I'd be a happpppy camper!!! He's such a delight to be of assistance & he nvr has a bad day=*} #Audi ATL #AhmedElbalat

This dealership has taken a big step up with Ben the new manager as he mentioned . Their attention…read moreto detail, customer care, and support throughout the sales process make a real difference. You feel welcomed and respected from start to finish. Highly recommend to trust this location!

Great customer service! Best thing about buying cars from here is FREE OIL CHANGE!!. Not just free…read moreoil change, they will help you maintain the car until it's paid off.

Shay, the manager at Drive Rite went out of the way to help me out find my first car. He makes the…read moreexperience very personalized to every client that I would not have gotten a better deal in terms of the price and customer service. On top of that, he is always a text message away, so I appreciate any kind of after-sales service that he gives. I would definitely recommend this dealership.

Really nice guys allow you to do whatever you want to check out their cars couldnt ask for more…read morehighly recommended

I have been using Jim Ellis Chevy for years for my 2016 Equinox. I brought a 2021 Hyundai Tucson…read moreabout a year ago. I did not like the service department at the place where I brought it. Too much turnaround with people. So I decided to go to Jim Ellis for my service. To say that these are the nicest people is an understatement. There were some issues with my car and they took full responsibility for it. They gave me a loaner and sent me on my way and told me that they would take care of it. They were very professional about everything. I will continue to bring my cars to any of Jim Ellis' shops.

Service department was good, and time was prompt, however they now charge you the 3% credit card…read morecharge for using a credit card to pay for the service they recommend. I paid over $40,000 for the car, over $900 for service work today and well over $1,500 in prior service hours work, yet they still charge customers the credit card fee. Seems greedy to me especially when they know most people will have a large bill.