The entire selling process was shockingly simple and smooth. Could not have gone better.

Super easy and it took no time at all. The price was great. The person who helped up was remarkable.

Amazing experience with everyone I talked to over the phone, and the person who came to pick up/ check on my car to purchase it. Thank you so much! read more

If I could give Carvana less than one star I would. There's nothing wrong with my vehicle itself; it's the customer service and the business management (or lack thereof). I bought my car in 2018 from Carvana. Refinanced in 2019 with another bank, but Carvana never released the lein in error. So when I went to get my title after payoff, Carvana still wrongfully had a lein on it. Now that I've finally gotten my title after hours of getting the run around from their office, I show up to the Carvana tower to sell my vehicle to a front office that was completely vacant of another soul for at least 10 minutes. Front door unlocked, not a single employee to be found. Finally the representative comes out of the restroom I guess, and tells me that my "advocate" will be with me shortly. He weirdly calls me from inside of the building to initiate the process instead of just taking 20 steps to do it in person. You have to dig around on the internet to find any sort of customer service phone number. It is 100% not a coincidence that Carvana does not have a Google Reviews page, and that the reviews on their business page are conveniently 5 stars only. I would rather ride a bike to work than buy from Carvana again after this process. Stay away. read more

I'm busy with work so going into a car lot isn't the most convenient for me. So being able to so everything online worked perfectly and seamlessly with my lifestyle. And I love my new ride read more

Selling process was incredibly easy. Saturday afternoon I filled out the form and got an offer in just a few minutes. Monday night, I accepted the offer and scheduled my drop off for the next day, signed the electronic documents then drove across town to drop off my car. Justin took about 15 minutes to inspect the car and then gave me my check. Wow! No haggling, no online scammers, and no meeting private buyers to kick the tires and then walk away. So much time saved with Carvana! read more

Though the price wasn't anything to get excited about, selling my old car to Carvana was incredibly easy. For $150, they will come to you and pick up your vehicle. This was perfect for me, as the air conditioner in the car was out, and it has been incredibly hot. I spent an hour or two filling out a brief questionnaire about the car's condition and uploading documents. If you don't care much about the selling price (my car had issues and wasn't worth much), there cannot be an easier way than this to get rid of a vehicle. read more

They took $1100 for items disclosed in the initial quote. If it's going to deduct for those issues, you should do it when it's disclosed not when it's on the lot. also, it's been almost 2 weeks and they still haven't paid off the car with the bank. The process is super easy and took 10 mins so that's good read more

I am currently experiencing an issue with a persistent fuel odor in my new vehicle; however, the repair shops are questioning the coverage provided by my Carvana warranty, and I am quite dissatisfied with this situation. read more

Excellent service, your team was responsive, prompt, and professional. The process was very quick, paperwork was simple and I received an offer within minutes. read more

This is the way to buy a car!! I was skeptical at first... can everything really be done simply online? But it was. I arrived at my appointment time and was on the road in my new car within 20 minutes. With this as an option, it will be very difficult to go back to the conventional dealership. The team was pleasant, prompt and efficient. I had to call the 800# once before going to my appointment and found that staff to be accommodating as well. read more

Great sales experience they gave me top dollar for my vehicle and everything went so smooth I was shocked 10 out of 10 read more

Carvana Atlanta - My 2025 Tesla Model Y - Car Dealers Near Me - Atlanta, Georgia

Very smooth and quick transaction. Am thinking Carvana for your future car sales, why go to haggle with the dealers and strangers if you can sell the car to Carvana for a competitive price and very pleasant experience? Highly recommend Carvana if you are considering selling your car! read more

Customer service overall was awful at Carvana drop-off location on Buford Highway in Atlanta. We had a 2PM appt and arrived at 1:50. We were not acknowledged until 2:20 but still not checked in. Had to find somebody somebody at 2:35 with 4 other customers also waiting. Finally got checked in at 2:45. Once checked in, took 20 mins to look over car and another 40 mins to sign revised contracts. We were told they had to redo offer and reduced price by $400 for minor scratches on an 8 yr old car! You'd think that would be factored into the $23,400 offer we accepted online. The $23,400 offer was a reduction from the original offer 3 weeks earlier of $24,500. I took the $23,000 and left. I will never do business with these underhanded folks again nor will I ever recommend them to anyone. The customer service is atrocious and they are dishonest. 1 star is not low enough. read more

Website was easy to negotiate and fill in requested information. The offer was reasonable and after I accepted it the paperwork was easily completed. Appointment was set and the driver was right on time. He called when he was 30 minutes away and said he would be there shortly. He was a very nice guy and checked out my vehicle and handed me a check. Easy process from start to finish. read more

This was an unbelievably easy, quick, and painless process. Not only did Carvana give me a more than fair offer for my vehicle, when I arrived at the store to turn it in, the representative handled my transaction SIGNIFICANTLY quicker than other trades I have made. I would recommend trading a car to Carvana. read more

Sold my car to Carvana without any issues it was very quick. I also bought a new ride from them that was also quick and easy. Would do it again read more

I absolutely love Carvana! I've purchased one car from them years ago and it was such an easy process. This year I sold a car to them, and they provided the best price and had the smoothest process. I highly recommend Carvana to anyone, whether you're in the market to buy a car or selling your car. read more

Selling my car to Carvana was a brilliant choice (& I didn't even have to buy a car from them). I got a much better offer than from anywhere else, plus was quick & easy. YAY! read more

I had an excellent experience selling my vehicle to Carvana. The process was easy and Carvana communicated frequently during the entire process. On-site pickup was excellent and right on time. Thank you Carvana read more

These guys get worse and worse!! 99% approval is a joke, daughter called and was denied because of no previous credit, I wanted to co-sign but they won't because she does not qualify......isn't that a what a co-sign is for, they denied service!! I cannot co-sign until she gets pre approval! Yet she cannot get pre approved because she has no credit!!! What shameful tactics and false statements on their website. read more

Carvana Atlanta - Car Dealers Near Me - Atlanta, Georgia

Selling my car to Carvana was such an easy process. I would definitely recommend it to anyone who doesn't want to trade in their vehicle at a dealership for a low-ball offer and doesn't want the hassle of trying to sell it on their own. Carvana could not have made the process any easier. I answered a few questions about the car online, and when I was ready for them to pick it up, I went back to the website and was able to schedule the pickup within just a few hours. The young man called when he was on his way and gave me an approximate arrival time, he was also very friendly & polite. After he arrived, he asked for my driver's license, looked over the vehicle, took a few pictures, and tested it with a small device. The entire inspection took about five minutes. He then loaded the vehicle onto a flatbed truck, handed me the check, and was on his way. The entire process lasted only about 20 minutes. read more

Loved bypassing the dealership. Did not enjoy realize there was a small ding in the windshield during my first drive after pickup. Teeny tiny ding, probably happened on the road to delivery. Because I didn't notice at delivery, I had to pay for the windshield myself. Terrible terrible terrible. read more

Very smooth and Quick Transaction. The only reason I give 4 and not 5 stars is that the location to return the car was far away and they didn't have any shuttle service to get you to another location. read more

I sought a quote on my vehicle on Saturday evening, provided details, completed the forms and received an offer. I delivered my car on Tuesday morning.; payment was received on Tuesday evening! You can't beat that! The value I received was notably greater than three other well-known bidders. Your process and procedures were and are very efficient. Thank you, Carvana! read more

Found a hard to find Mustang. Love the car. Low miles and great service. The online order was so easy. They had 2 different cars I liked. But this one was better. read more

Carvana Atlanta - My car love it - Car Dealers Near Me - Atlanta, Georgia

The process was extremely easy, sign up, put in mileage and condition of your car, schedule pick up and youre done!

1-Star Review - Buyer Beware I had a terrible experience with Carvana and strongly caution others before purchasing. I bought a 2019 Jeep Grand Cherokee Summit in August 2025 after relying on Carvana's 150-point inspection, clean Carfax/Bumper reports, and an extended powertrain warranty. The vehicle failed to start the moment it was delivered. I was pressured to accept it "as is" so the warranty could be activated, with promises it would be repaired. The car has never been reliable. It repeatedly wouldn't start, had long delays before cranking, and spent more time in shops than on the road. Despite major repairs (including a transmission replacement), the original issue was never fixed. To make matters worse, an in-network shop reported no major issues, but just days later a Jeep dealership found severe engine and cooling system damage. Immediately after that, the warranty denied all coverage, leaving me responsible for a vehicle that was never as advertised. Carvana sold me a car that was not road-ready, offered no meaningful resolution, and left me financially stuck. I am now pursuing help through the Better Business Bureau and the Georgia Attorney General's Office. Extremely disappointing experience. Buyer beware. If you want, I can: read more

My experience with CARVANA was absolutely amazing. The driver was communicative and friendly. He was better than on time! He was actually early! The level of service and communication makes me wonder why anyone would ever step foot on a car lot again. From inputting my vehicles information in, all the way to how fast the transaction hit my account was incredible. When it is time for me to buy my next car or truck I will check with CARVANA 1st! read more

It was straight forward and easy to sell the vehicles.Great experience with the sales.

My gift to myself for for beating cancer was ruined by Carvana. I have heard a lot of horror stories with them, but I have personally bought twice. The first time was perfect and this time was horrible. I went to pick up my dream car. and was met with two issues that was not described in the listing no one called me to tell me that these things have been broken. I went to pick up the car and they were like hey here you go take the car with the issues and yeah that that's it of course you have a seven-day return policy, but with Silver Rock takes longer than that to approve the two issues. It's almost not even worth it. I went to pick up the car and the screen was completely broken along with the sunroof shade that covers the screen. I'm almost 30 days in and still battling with them to approve the screen from BMW and not a third-party one!! i DONT RECOMMEND!!!! read more

Carvana Atlanta - Completely ruined screen!! - Car Dealers Near Me - Atlanta, Georgia

The Carvana part is mostly very good. I found you guys very accomodating and helpful. However, after purchase I discovered the tires on my vehicle had been on there since new (8 years old) and had dry cracked sidewalls. Instead of dealing with this yourself, you put me off on SilverRock. They turned me down because they only look at tread depth, which is very dumb. As a professional fleet manager, someday that's going to cost them a lot of money either from a class action legal matter or a fatality. Aside from that, I didn't buy a car from SilverRock, I bought it from Carvana. Carvana should have stepped up and taken care of this. And, while we are on SilverRock, Carvana needs to get rid of them. They have an awful reputation (I would say richly deserved) and Carvana is much better than they are. If you keep staying with them, your reputation is going to get dragged down with theirs. Find a new warranty company. I only have experience with one other 3rd party company and it was Fidelity. My experience with them was very good. You asked for honesty so there you have it. read more

everything went perfect. Within 24 hours my car was bought from Carvana as agreed. My second car sold and one car bought from Carvana.

The entire carvana experience was the biggest headache of my life. I will def go back to working with dealerships after this ordeal. Every time I submitted a document they would then need three more. It went on for almost two weeks. All with the gloom and doom that my deadline was approaching and I would loose the jeep I wanted. I finally went to carvana in person to discuss and the salesperson said I could ask for an Extention. Nobody else told me that. When I finally got the jeep the mirror was broken and it needed $900 worth of work. I wish it just listed these issues instead of surprising me with them. The sales person told me I could throw away my license plate from my old jeep. I googled and I needed to send it back to the DMV. Glad I googled. No nirvana at carvana. read more

We had a great experience once again with Carvana. This is the 4th time we have used them. We have bought two cars and sold 2 too. I definitely recommend! read more

bought several cars from here and it's always been a great experience! Safe to say that I'll never go to a traditional dealership again!

We have bought 4 cars with Carvana in the past dating back to 2014. We were about to buy a 5th, even though we had some reservations, as we have noticed their customer service has gone down hill fast with every car we bought. We should have trusted our instinct. The car we wanted was not represented well in the pics. The interior looked horrible and the pics didn't show that. There was also more issues with the exterior not documented. They make you send the deposit before you even see the car in person. So, they have your money. We canceled the purchase due to the issues, and now we will not get our money back for another 2-3 weeks, and that is after we called to find out when we would get refunded. They hadn't said a thing, and would have held our money until we eventually called. Buyers beware. They will take your money immediately before seeing a car, but not give it back for weeks. We are done with Carvana! read more

Selling or buying a car through Carvana is an incredibly smooth and efficient process. The pickup for the vehicle we sold was right on time, effortless, and handled very quickly. I highly recommend them to anyone looking to avoid the hassle of a traditional dealership. read more

Great experience. Everything went very smoothly from putting in my information online to the pick up of the vehicle. The driver explained all the information and answered any questions that I had. I would definitely use Carvana again! read more

Aside from a less-than-thorough 150 point inspection on a 2013 Mini Cooper S, the purchase and delivery process with Carvana was painless. Within minutes of pulling the into the garage, I noticed a puddle had formed on the floor under the front of the vehicle. Oil was leaking from around the drain plug. This is something obvious that should have been caught and remedied before vehicle was ever delivered to customer. Fortunately, this was resolved by the first oil change and using the proper copper crush washer on the drain plug. Also a few items I discovered over the next couple of days owning the Mini, A crack and rock chips on the windshield. The rubber seal on windshield cowl missing and a sloppy attempt to repair using epoxy. A piece of weatherstripping/gasket missing from antenna base where it meets the roof. I realize this is a 12-year-old vehicle and should expect a certain amount of wear and tear, but Carvana needs to do a better job of noting these discrepancies with the description of car/truck in their listings. Otherwise this would have been a 5-star review. read more

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