Ordered a case they had online and they canceled it. .usually a business honor there sales . They…read moresaid they can't send it free shipping even though there site gave the option and said it's a mistake. . Well isn't that the point of honoring your sales ! Other wise it's false advertising or click bait. . It's one case they had they should just bite the bullet for there mistake .instead now I have wait 3/5 Days for my money back ! I won't be doing business with them j recommend others to avoid this kind business practice

I've taken two guitars into the store for restringing and service over the last two weeks. While…read morethe work itself was fine, the customer service left a lot to be desired. I'd describe it as unhelpful, and borderline rude. Can they do the work? Sure, but given a choice I'll take my business elsewhere.

My acoustic guitar I've had for over 15 years dropped and the headstock cracked and almost came all…read morethe way off. Dave took it under his wing and brought it back good as new. It actually plays better than it did before! 10/10 he can fix anything

From the owner: Heslington Guitar repair specializes in repairing all kinds of stringed instruments! With 36 years…read moreexperience in the music and repair business David repairs not only guitars (electric and Acoustic) of all kinds but also Banjo's, Mandolins, Basses, Ukes. From simple restrings to rewiring, to fret work, to pickup installs, to bridge reglues. I'll give it the TLC it deserves. Let me take care of your ax the way it deserves.

I have always left this establishment feeling like they gave me good advice and great value with my…read morepurchase. I really love this place

Purchased my daughter's guitar there. The staff was super helpful in helping me decide what the…read morebest fit and price point for her needs would be. They even made minor recommendations on a few accessories she would surely need (that I would've had no idea about.) They also got the guitar into the bag and all set up so all my daughter had to was strum away. I'd recommend Mountain Rock to any of my friends and family looking for a really well run customer service based company.

I bought one of the first KLOS full-sized, fully carbon fiber instruments, which was delivered in…read moreSeptember 2020, sight unseen, knowing I could return it without obligation. I have other guitars, including a Martin HD-28 and an Epiphone (IBG) J-200, but the KLOS has become my to-to over that time. The sound is brighter than my wood guitars - dreadnaughts and jumbos - but the tone is lovely, the volume is comparable, and the action/playability is superior. I have travelled to Nicaragua with the guitar in my suitcase, and it remains in perfect, unflawed condition. I am currently preparing and excited to buy another - the Grand Cutaway. Customer service has also been exceptional.

I brought in my electric guitar because of fret issues. Mason took a look at it and decided that…read morethe fretboard needed leveling, as well new frets installed. The guitar plays better now than it ever has! The pricing was much more affordable than other places in the area, and I took my (much improved) guitar home with me the same day. I will definitely be bringing in a couple of my other guitars to get them checked out as well.

online purchase went flawlessly through Reverb. Quick and…read morecompetent shipping. Great Gretsch guitar on arrival. A+

First of all, i agree with everyone that this place is interesting, And yes the old lady at the…read morefront is VERY RUDE. i went in today and i was playing guitars and was interested in one. (the only electric in tune might i add) I was gonna plug it in and play it, so i asked if i could use a pick to play on it. and the guy said no, that it would scratch the guitar... First of all i understand, but how the crap am i supposed to know what a solo on that guitar is gonna sound like using my floppy fingers???? When was the last time you saw a rock star shredding a guitar with his pointer finger???. Overall i am not very impressed, they really need to hire some different people and step up there game if they want to stay in business.

Wow this place came HIGHLY recommended by a prolific music instructor, and I'm so glad because…read moreAlan & Leslie are so personable and wonderful. We rented a violin from them and the process was easy, fast, and efficient! Super affordable prices and they even have accessories you can buy with it if you need to. Local and easy to get to, excellent communication, and just a wonderful experience all around.

My son recently started orchestra at school and he chose violin. I rented a violin from Summerhays…read moremusic because I didn't know how to be sure I purchased the right thing. Around the same time I had fulfilled the minimum for my rental contract with Summerhays I learned about Micelli Violins and decided to look into it. I had heard that the prices were substantially better. And there was no question about it--I purchased a superior violin for less than the cost of the rental. I was also shown higher-end models that were priced very competitively. But perhaps most important, I felt like I was being given great advice and direction on my purchasing decision--and without any pressure to buy the more expensive option. I walked away feeling confident in my decision. I highly recommend Micelli Violins.