Met my son's piano teach here to help pick out piano lesson books since the last time we picked a…read morecouple up there were a little outside his current level. The young lady at the counter was able to help find the missing lessons for the two styles were were looking for. Overall staff was very helpful and inviting when you walked in welcoming you. Easy to approach and request for recommendations. They have a wide variety of lesson and sheet books for piano, string and wind instruments.

I've had great experiences with Marcus. I bought my first guitar here in 2003 and I've bought my my…read morehigh end Gretsch and Taylor guitars here In 2019 and 2020. I always get a great deal with great customer service.

Wow, what a terrible experience this was. I ordered a beautiful Fender Super -Sonic 60 amp in…read moreperfect condition from Guitar Center On-Line, and found it was shipping from the Orem UT store. I spoke with store manager Tyler Oman, to make sure it was going to arrive safely. He spend most of the phone call badmouthing Guitar Center Corporate, telling me how over worked and underpaid he is . Such unprofessional behavior. I asked him if it was packaged well? He responded by telling me he packed it personally...... ( mainly due to he has no one else to do it, according to him) So it shows up, destroyed. Just the amp tossed into a flimsy, thin, oversized box, with a handfull or bubble wrap thrown in all will-nilly. No labels on the outside saying "FRAGILE" or something similar. It was about the worst effort someone could make. So lame. So I took it to my local Guitar Center. They were horrified by both the terrible packing job, as well as the personal comments regarding his G/C employment. They gave me 100% refund, as well as a "Good-Will discount voucher" to use at their store. DONT SHOP AT THE OREM STORE, ESPECIALLY ONLINE!!!!

Awesome location, super helpful staff. Even when things are super busy and short staffed the find a…read moreway to provide excellent customer service to everyone in the store.

online purchase went flawlessly through Reverb. Quick and…read morecompetent shipping. Great Gretsch guitar on arrival. A+

First of all, i agree with everyone that this place is interesting, And yes the old lady at the…read morefront is VERY RUDE. i went in today and i was playing guitars and was interested in one. (the only electric in tune might i add) I was gonna plug it in and play it, so i asked if i could use a pick to play on it. and the guy said no, that it would scratch the guitar... First of all i understand, but how the crap am i supposed to know what a solo on that guitar is gonna sound like using my floppy fingers???? When was the last time you saw a rock star shredding a guitar with his pointer finger???. Overall i am not very impressed, they really need to hire some different people and step up there game if they want to stay in business.

I have always left this establishment feeling like they gave me good advice and great value with my…read morepurchase. I really love this place

Purchased my daughter's guitar there. The staff was super helpful in helping me decide what the…read morebest fit and price point for her needs would be. They even made minor recommendations on a few accessories she would surely need (that I would've had no idea about.) They also got the guitar into the bag and all set up so all my daughter had to was strum away. I'd recommend Mountain Rock to any of my friends and family looking for a really well run customer service based company.

the grumpy old man in the repair shop is such a jerk. he's never heard of customer service in his…read morelong, sad, probably lonely life and spoke to us very condescendingly, like we were 5 year olds. i would not give them my business. go to bert murdock instead

Positively outrageous customer service!!! I am very…read moreimpressed with Emily. She was so helpful, and so very patient with me when I was trying to make a decision. Their selection of the instrument I was looking for was very impressive. Summerhays in Orem will always be the place to go for me.

Ordered a case they had online and they canceled it. .usually a business honor there sales . They…read moresaid they can't send it free shipping even though there site gave the option and said it's a mistake. . Well isn't that the point of honoring your sales ! Other wise it's false advertising or click bait. . It's one case they had they should just bite the bullet for there mistake .instead now I have wait 3/5 Days for my money back ! I won't be doing business with them j recommend others to avoid this kind business practice

I've taken two guitars into the store for restringing and service over the last two weeks. While…read morethe work itself was fine, the customer service left a lot to be desired. I'd describe it as unhelpful, and borderline rude. Can they do the work? Sure, but given a choice I'll take my business elsewhere.

We have been learning and going to Dave Wilber's Rock Lab for as long as my kids have been…read moreinterested in music. All our kids have taken lessons and learned different instruments and gone back as adults to continue learning. I can't recommend it enough!

I was nervous trying to pick up an instrument in my 30s but Dave made me feel like it was no big…read moredeal. I've been taking private lessons with Dave for a year and have started the adult band class. I could not be having more fun. I am constantly growing in my playing ability and gaining confidence. Would suggest to anyone looking to learn at any age.

My acoustic guitar I've had for over 15 years dropped and the headstock cracked and almost came all…read morethe way off. Dave took it under his wing and brought it back good as new. It actually plays better than it did before! 10/10 he can fix anything

From the owner: Heslington Guitar repair specializes in repairing all kinds of stringed instruments! With 36 years…read moreexperience in the music and repair business David repairs not only guitars (electric and Acoustic) of all kinds but also Banjo's, Mandolins, Basses, Ukes. From simple restrings to rewiring, to fret work, to pickup installs, to bridge reglues. I'll give it the TLC it deserves. Let me take care of your ax the way it deserves.

the employees were so nice and helpful!! we really enjoyed our experience, it was much better than…read moresummer hays

This place is awful. I wish I had read all the reviews before purchasing from them. I ordered a…read moreguitar from Bert Murdoch Music to be shipped to Virginia, and on arrival I noticed there were a lot of quality control issues with the guitar and the case. When I reached out to initiate a return, they told me they would not help at all with the cost of return shipping, and they also told me they would not issue me a full refund since I was returning it. A DEFECTIVE item. This place doesn't stand behind what they sell, and they are incredibly rude to boot. Avoid this company at any cost. If I could give zero stars, I would.