Very poor experience. Went in there to pick up my new watch at around 11:30am. The guy was who was…read moreprocessing me didn't seem too interested in helping me with my order, was matter of factly instead of helpful. Was condescending and as I waited around to make sure my device was properly working he was more interested in talking to the other associate about Taylor Swift. I will NEVER go back to this location. I should have kept with my first instinct and bought from Apple as I usually do and bypass Verizon altogether. Zero stars. A white guy with glasses, verizon specialist KSMO B2B Director, according to my receipt

I wish I could give no stars. Just waited for 20 minutes while the manager stared into space saying…read morethat he wasn't allowed to help customers. Literally there were no other customers to help. Brian should not be employed.

The manager of this store Jessica was the worst customer service rep you could ever come across…read more She barely looked up from her phone talking to me and told me I had to make the phone calls to try to find the product I needed. There were no other customers in the store. There were 3 people working the store. This was the worst interaction I have ever had when it comes to customer service. Don't go to this store.

I'm giving a five star review because of 1 employee at AT & T at the North Olmsted location. Ken!…read moreTo make a long story short, he stayed 1 1/2 hours after closing to help us with a mistake of another employee. We couldn't have been more grateful for him taking his own time out to help us with a very frustrating situation. He KNOWS what he's talking about and explained everything to us step by step! This store would probably not make it without Ken! If you want smooth sailing when purchasing a new phone or trade in, ask for Ken!

If I could give this store 0 stars I would. I came into this store to get added onto a family plan…read more I had intended to activate an old device to keep costs down. They talked me into trading in my current phone and upgrading. They priced everything out and the numbers were good. They also said I would be receiving a $200 bill credit and a few accessories with a promotion they were having plus I was switching from a competitor. I thought awesome these people are being so helpful! Well the told me how much my phone was going to cost with the contract and we were good to go. There were several times they said something that I didn't understand and I asked them to clarify and they did. They mentioned the edge program and I told them that I did not want to do that and wanted to do contract. I told them that several times and they confirmed that they weren't. I pay for the price they gave me for the contracted phone and sign the contract, which they told me was a 2-year contract. I find out two months later that it was all a lie. I check my bill and I am getting billed monthly for the device, which is edge and they told me that wasn't what they were doing. I call Verizon customer service and they have no record of me paying for my phone, yet I have a credit card statement that says otherwise. I went back and looked and they charged me for all of my "free" accessories to make it look like I was paying for my two year contract phone price and slipped the edge plan in very VERY subtly because I was very adamant that I did not want edge. I do not recommend going to this store unless you want to get ripped off and lied too. I have NEVER had this problem before and have always believed what a company told me. Plus they had this promotion posted in their store. DO NOT GO HERE EVER!

Dishonest employees that will lie to your face. I took a old Verizon phone in to have activated for…read moremy son. The store employee told me it would only be a $20 monthly line fee added to my account. In reality they charged me $40 a month and put me under a two year contract like I was purchasing the phone. When I realized this I went back to the store, they said they would correct the mistake. The employee never corrected the mistake and after going back to the store month after month for several months it only got corrected when I had to upgrade to a new phone with a two-year contract because the old phone was no longer working correctly. When asked to speak to the manager they told me that he was fired and expected me to except that as a reasonable answer, I then had to ask for the regional managers contact information which they reluctantly gave me. I was never credited for the over charges that were made to my account! Do not go to this store!

This was a tough decision on how many stars to provide. I give the customer service 3 stars once…read morethey finally get to you to assist in anything you need. However, the process and time you will spend there is 1 Star. We have been at this location 4 times in the last two years. Each time we are there 2-4 hours. We go during the week days when they are less busy, but even when there are only one or two customers before us, it is still a minimum of an hour wait. We have bought two new phones, traded in another phone and had them help us with a new glass cover on the 4 occasions. They are slow, not organized in any way, and I'm not sure why we keep going back except that we have been Verizon customers for years and this is our easiest access location. Just know going in that you will need to not be in a hurry and you will waste your entire day there.

Went to the store because me and my family have been having issues with our line. My husband called…read morethe day before to try to handle it over the phone and the associate over the phone was rude and unhelpful, stating he needed my husband to go in store to help him with account issues. News flash you only need the phone for tech support our account can be accessed by any device with wifi. So theres lesson one for the verizon professionals. So i went into the store and when i had mentioned my husband called a sales associate name Hunter immediately told me that my husband could be a little nicer on the phone and refused to help me as well. So now im going to Tmobile because I dont understand how a business expects to keep a customer they wont help. Especially for $200/month for 2 of the top service lines you can pay for.

great service brand new and new management. they know what they are doingread more

From the owner: We don't just consider you a customer - we strive to treat you as our "guest" when you join us in…read moreany of our 1,000+ convenient locations. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Getting the best performance for this technology matters, and Verizon delivers.

Staff is lazy and stupid. Went 5 years without a printer because they told me it's too old, figured…read moreit out on my own. Every day around 3pm internet goes out.

Went in the store with some complicated issues and Tatiana went above and beyond to get everything…read morehandled! It took over an hour and she even stayed after closing!! I will definitely be going back to her with all of my Tmobile needs! Thank you again Tatiana!!

SCAM SELLERS! This is not a corporate store and they have zero clue what they are doing. I…read moreattempted to bring lines from another carrier and literally EVERY thing went wrong. I now have over 20 hours invested in addressing their mistakes. DO NOT TRUST THESE PEOPLE. They are a NOT a corporate store although they appear to be. SCAM SCAM SCAM. AT&T's responses have been equally as horrible. I am sorry I ever decided to try them out again. EXACT same reason I left before. Unfortunately I forgot about their incompetence as a company but whoo boy did they remind me of it.

went to Att in Rocky River OH Westgate store to get internet service. Told black male salesperson…read morethat my wife was moving out and I needed new internet service he said what did SHE do? DIE? Att hires real professional JERkS!

We had THE BEST experience here today. Not for the newness of the store, not for pricing()…read morecertainly not for parking. But solely for Alex who was patient with our lack of knowledge with the fast paced technology, kindhearted, informative about our old phones, and what to expect from our new phones, how they will interact when pairing with Apple Watches and very talented in other areas . Alex is a great tweener. She relates to the newness of technology, yet she appreciates what others face when they don't quite get what is going on. Kudos Apple Store. She's a keeper.

I walked into the store today, it was packed with people, I was greeted and told of my problem with…read moreiPhone 12 Pro not working or booting up, I said it could be be the battery? I was passed of to several different people and finally was able to get a knowledgeable technician but he was working with several other people and technical staff constantly asking him other question. After the diagnostic tests, it was determined the motherboard was faulty and would cost $400-600.00 for the repair but it might be other aspect, he never checked the actual battery which was what I was asking about. I told him, I just got this iPhone 12 Pro from Amazon several days ago. This technical support person said he sent me an email but when I checked my backup iPhone 5+, (I was upgrading to Apple 12 Pro) email was never sent and he was only interested in selling the newest iPhone 17 and i felt like this support was not enough for me, because he was constantly working with everyone else but me. I was observing other Apple customers who had purchased new devices and these iPhones were experiencing the same problems I had with iPhone 12 Pro. Not a happy customer service experience. I know from Apple newest IOS 26 release has caused major issues which was on my new IPhone 12Pro which could be why it never worked to begin with and battery was never mentioned to me if it was working or not. I contacted Amazon and returning the defective Apple 12 Pro. Luckily, my old iPhone 8 + is still working but I had to get a new SIM card at T Mobile. Why is Apple constantly updating their IOS with terrible updates which are causing me and many others issue? I cannot update past 16 IOS and the IOS 17 updates are on most of my Apps which is terrible. I had to backup my iPhone 5 + via ICloud. website because I can't get into Apple Store, or many other app.

This T-Mobile store is my favorite one to visit! Shout out to Allison, she's always so friendly and…read morehelpful... not to mention "patient"! Her expertise with T-Mobile service is well appreciated! #SatisfiedCustomer

Good afternoon everyone. I hate to be so negative, but I have to share this experience as a…read morewarning to everyone here. I went to the T-Mobile store in the Avon Commons because my son's watch phone stopped charging. I have an existing account, and just wanted to replace it, so I assumed I would have been in and out. When I talked to the employee, she said I would need to get a new number. A hassle but doable. So this took about 20-30 minutes. About what I expected. When I get home to set up the watch, it says I have the wrong account type set up, and to call customer service. When I call customer service, it appears I was signed up for their internet service, and the watch as a separate line. Thankfully the phone rep was awesome and handled this situation. This took another half hour. In summary, I went for one thing, and was signed up for another. The rep at the store wasn't new, since I've dealt with her before. She was just dishonest. Please go to another T-Mobile if you need their services. Thanks for your time.