The manager of this store Jessica was the worst customer service rep you could ever come across. She barely looked up from her phone talking to me and told me I had to make the phone calls to try to find the product I needed. There were no other customers in the store. There were 3 people working the store. This was the worst interaction I have ever had when it comes to customer service. Don't go to this store. read more

I'm giving a five star review because of 1 employee at AT & T at the North Olmsted location. Ken! To make a long story short, he stayed 1 1/2 hours after closing to help us with a mistake of another employee. We couldn't have been more grateful for him taking his own time out to help us with a very frustrating situation. He KNOWS what he's talking about and explained everything to us step by step! This store would probably not make it without Ken! If you want smooth sailing when purchasing a new phone or trade in, ask for Ken! read more

The store is run by a bunch of teenagers. They talk behind customers backs right in front other customers. They will sell you on extras they claim to be "free" and you end up paying double for something you never even wanted. So unprofessional....stick with Verizon!!! read more

As usual, this most excellent AT&T store gave us a very professional experience overall. Ammar is a very kind, attentive, knowledgeable, and professional sales rep, and not once did we feel pressured or 'talked down to'. We ended up getting an iPhone, tablet, and high speed AT&T fiber internet for various family members, so it was great to have all of our tech needs met in one fell swoop, with good pricing. All of our many questions were answered patiently as well. Do not hesitate to come here for your tech needs. You won't regret it! read more

Greg was very helpful saving me and my wife over $100 a month by switching to DirectTVNow. I appreciate the help. Also we received a free RokuStick as a promo. I recommend asking Greg how he can save you money on your phone/tv bill. read more

AT&T - Mobile Phones Near Me - North Olmsted, Ohio

Colleen and Frank and are awesome. Went in with a price and I left happy. It's worth it, stop on in.

I can't remember the guys name (Dominic, maybe) that didn't help me but I hate having to come to this store with an issue. All I wanted to do was update my payment information after failed attempts online and over the phone. He proceeded to tell me to just call 611 after I told him that I did that already but no changes were made. He disregarded what I said then changed the subject and tried to sell me tv and internet I will definitely drive the extra 20 minutes to another location in the future. read more

Eh, not much to say. Helpful employees, SHIT service (AT&T). Thank fuck for Sprint, jussayin'.

I walked in as a result of having a problem with e-mailing documents from a Scanning Ap I down loaded. It had worked fine in the past but was now not functioning. I was greeted by Marcus Smith and he patiently worked with the phone and me for over an hour. He explained many functions to me and trouble shot everything possible. He finally came up with a solution, savings my documents to Google Docs and I was able to secure and e-mail the documents from there. I am most grateful for Marcus and the patience, care and attention he provided me. I intend on playing it forward and encourage everyone to do the same! Thank you Marcus Smith and AT&T!!! read more

Don't waste your time. I've gone in multiple times. Waited for way longer than the estimated wait time. The second time I waited at the front for about 15 minutes before even getting checked in. Was told a 15 min wait time. At 15 min I went from being 3rd on the list to 4th. Not sure how that works. So now it's 4 days later and I still don't have a new phone. I definitely won't be back. I would rather drive farther than go to this store again. My advice for the store... be honest about the wait time. And at least acknowledge people when they walk through the door. read more

I don't ever usually leave bad feedback for anyone but this is an exception. Terrible customer service. The employees would much rather play on their phones and talk then take care of customers. read more

The two gents at the store were helpful, knowledgeable and worked quickly to resolve my issue. However, by the time I got home, the same probable happened. Strange. Makes me wish I had a landline. Hey AT&T -- pullease! read more

Only talk with Robert at the North Olmsted store. He's a true professional and works hard for customers. He was able to package services and save us a bunch of money. You will walk with a positive experience. read more

Had a great experience switching from useless Tmobile, same price and my phone works in places Tmobile never would

If I could give this store zero stars... I would in a heartbeat. I have been an AT&T wireless customer since they bought out my old phone company Cingulair Wireless. The phone service I have received over the years has been pretty good. I stopped in on a weeknight at 5:15 to talk to them about options for the new rate plans and to find out what the total cost would be up upgrade our two phones as our contract was almost up. I killed my smartphone a month before our contracts were up so I suffered with an old phone a friend had lying around for the past month. I have an old unlimited plan from the first iPhone so I wanted to find out if it made sense to switch to one of the new plans, and find out what the total cost would be when we went to upgrade our phones. Truthfully, it was time to compare them to Verizon and see what the better deal might be now that I was considering giving up my unlimited data. Walk into the store, and three employees are sitting at one table working on a transaction of some type. No one gets up and says hi, no other employees in sight. Only one or two people were milling around the store waiting to be helped as well. After standing there about 5 minutes I interrupted the employees to request some help. The one female employee very rudely informs me that I'll have to get on a waiting list after she checks the other people in the store in that she had been ignoring since before I got there. I'm third in line on the waiting list, I ask how long it may take. "No idea" she says. 15 minutes go by and the store starts to fill up with people getting out of work, still three employees sitting at a table. Finally an employee appears out of nowhere from the back room, and checks in the rest of the people in the store including a lady who has "an appointment". Of course she jumps to the front of the waiting list and is immediately helped by the new guy. Another 15 minutes goes by and the table meeting finally breaks up. One employee helps the first person on the waiting list, the other two employees walk away and disappear into the back never to be seen again. After being in the store an hour, the appointment lady apparently has some sort of very complicated situation and no other employees have emerged. I decide I've had enough waiting on these people. Long story short, ATT has just lost a customer of more than 10 years. Whatever you do DO NOT GO TO THIS STORE most of the employees are either rude or not willing to help anyone. Sorry to the one helpful guy that you have to be lumped in with your fellow employees. read more

Really tired of the "we dont give a s**t" customer service of this store. I've had to go to this store twice and I won't be back for any reason. AT&T as a whole is now operating like this. The cell phone market is so saturated with customers that they have taken the approach that they don't need to be helpful or do anything to try to keep your business because as soon as you walk out the door, 10 people walk in right behind you to sign up for service. read more