Worst company & people ever. Jessica screwed up my account so bad and the account is 3 x's what…read moreshe quoted. no recourse - I'm stuck for 3 years. It took me six trips to get activated, had to go get my own Sim card from other stores, I have an additional line on my account at their fault and the "can't fix it", I have spent over 100 hours on the phone with AT&T customer support and technical support. Nothing works. My phones do not work at all in Florida and we only partially get Internet here in Ohio, I could go on and on. Don't go with AT&T.

Joe G greeted me the second I walked in the door. He was professional and polite. He walked me…read morethrough the plans and phones and found what the best plan was for me. I was in the process of setting up a new phone and the process was seamless. Thanks Joe!

I paid to have my charging port fixed. It lasted 6months. I paid to have it fixed again - lasted…read moreONE WEEK. Port is still loos, keeps loosing connection and wont charge. Fast Fix wont replace the bad charging port they installed. They told me its the battery but when I put it on my wireless charger - it charges my phone. I WONT GO BACK

This is a great place to take your broken/damaged devices! Lowest prices in the area and great…read morecostumer service! Thank you again!!

This is the dumbest set up. All I want to do is return equipment. That's it…read more So I have to scan in, fill out something in my phone then I'm "in line". I see on a board to my left that six other ppl are "in line" ahead of me. So now I'm sitting in my car waiting for them to txt me my turn. So five minutes later I'm called in through txt ...mind you I'm parked in front so no one has come out or went in...so how are six customers in front of me? Like seeing that would have ppl go into a store or leave the area and the prompts from txt are short. One minute between your up soon and get to the store it's your turn. The associate was very nice though I'm criticizing the process not this guy.

September 2024 Spectrum reps offered us their cable and…read morephone services. A Buy Out of UP TO $500 Per phone was promised by multiple reps within spectrum. I transferred 6 phones and spent over $2100 in this process. They have refused to process the buy out because the agents in their process supposedly neglected to have me sign a document of intent. ***I want and deserve the $2100 promised to me for initiating these transfers. However they refuse to stand behind their policy and tell me it is too late to adjust because X document was not provided or me to sign.

SCAM SELLERS! This is not a corporate store and they have zero clue what they are doing. I…read moreattempted to bring lines from another carrier and literally EVERY thing went wrong. I now have over 20 hours invested in addressing their mistakes. DO NOT TRUST THESE PEOPLE. They are a NOT a corporate store although they appear to be. SCAM SCAM SCAM. AT&T's responses have been equally as horrible. I am sorry I ever decided to try them out again. EXACT same reason I left before. Unfortunately I forgot about their incompetence as a company but whoo boy did they remind me of it.

went to Att in Rocky River OH Westgate store to get internet service. Told black male salesperson…read morethat my wife was moving out and I needed new internet service he said what did SHE do? DIE? Att hires real professional JERkS!

Used to work with Austin at his old location and I now come up here to continue working with him…read more He is super helpful and never tries to sell me things I don't need. if there is ever a problem he can fix it for you. Thank you so much Austin!

Terrible customer service! Do not waste your time or money at this store they do not honor their…read morewarranty for the lifetime warranty for screen protectors!!

This T-Mobile store is my favorite one to visit! Shout out to Allison, she's always so friendly and…read morehelpful... not to mention "patient"! Her expertise with T-Mobile service is well appreciated! #SatisfiedCustomer

Good afternoon everyone. I hate to be so negative, but I have to share this experience as a…read morewarning to everyone here. I went to the T-Mobile store in the Avon Commons because my son's watch phone stopped charging. I have an existing account, and just wanted to replace it, so I assumed I would have been in and out. When I talked to the employee, she said I would need to get a new number. A hassle but doable. So this took about 20-30 minutes. About what I expected. When I get home to set up the watch, it says I have the wrong account type set up, and to call customer service. When I call customer service, it appears I was signed up for their internet service, and the watch as a separate line. Thankfully the phone rep was awesome and handled this situation. This took another half hour. In summary, I went for one thing, and was signed up for another. The rep at the store wasn't new, since I've dealt with her before. She was just dishonest. Please go to another T-Mobile if you need their services. Thanks for your time.

Ricky K did not dye his job and ask for all the correct information when checking an acct. He sold…read morean IPhone and Apple Watch to people using a fraudulent card with my information!! So the authorities have been notified and the phone and watch shut off. Do your job and ask for Emails and phone numbers!!

I now have found the best verizon store and best customer service and support !! And its just down…read morethe street ! Its a gem and so is Shawn!! He was very helpful and knowledgable about the issues I was having with my phone and he quickly and happily fixed the problem. It is nice to leave a store having such a great experience. Shawn is my go to guy from now on !! Thanks guys at verizon!!

Fast and fair. Quickly fixed my dead phone and saved me a bundle. By the time you go through the…read moreheadache of scheduling an appointment with some "Genius Bar", you could have had your phone fixed. Honest, courteous and professional. This is the place to go. Apple Store at Crocker told me I needed a new phone. GetPhoneFix told me it was $45 fix and good as new!

Brought in my fully functional phone with a cracked screen. What I got back was an intact, yet…read moretotally nonfunctional phone. When I brought it back and asked him to fix what he broke, he berated me, told me to leave his shop, and told me to "send my husband" in to deal with him. This guy broke my phone, refused to fix it, and was a sexist $%^& in the process. Avoid at all costs.

Staff is lazy and stupid. Went 5 years without a printer because they told me it's too old, figured…read moreit out on my own. Every day around 3pm internet goes out.

Went in the store with some complicated issues and Tatiana went above and beyond to get everything…read morehandled! It took over an hour and she even stayed after closing!! I will definitely be going back to her with all of my Tmobile needs! Thank you again Tatiana!!