I've been a shopper all of my life, and buying retail for years and years, high end to average mall stores. I took my two daughters into Windsor, one looking for a wedding event gown and the other for her prom dress. Brittney and Erica were exceptional and over and beyond in their help! This was one of the best experiences I have seen as far as customer service. My daughters both came out so super happy and satisfied with their purchases. There was not one moment where the ladies were not kind, smiling and complementing; most importantly they truly knew what serving the customers meant, locating all the RIGHT dresses suited to my girls style and taste! I would say give these two employees a raise. They are very good in their retail position. read more

My niece went in to shop for her prom dress. She found a dress that interested her, but need a bigger size from and 8 to a 10. She was told that they do not carry sizes in DOUBLE DIGITS and she should look online if she is looking for something more SIZE INCLUSIVE. My niece is not big at all. She came out feeling very disappointed. I ask that the staff be instructed on how to approach customers with size issues. My niece was ok but the next young lady might not be. read more

I like the clothes but they have weird dressing room policies? On Apr 23, 2026 I was in the dressing room wearing only my underwear to try on clothes, and a child opens the curtain to my dressing room. Obviously, being upset that I made eye contact with a child while naked - I cussed when telling the to parents to get there kid. Which was then returned with the father's aggression - calling me a b word and telling me to stfu. I get dressed and asked an employee if we're gonna do anything about this since a child just exposed me and the father wasn't correcting his daughters behavior, he was just cussing at me for telling him to get his kid. The 2 employees that were working the closing shift that night (happened around 7:30pm) did absolutely nothing. No offering to stand in front of the curtain so I can continue, no asking the dad to watch his kid, no calling security, nothing. In fact while all of this was going down, the employee started taking MY clothes out the dressing room and only telling me to calm down while the dad is screaming at me as well. They took the side of the man and the child in the women's clothing store - that doesn't sell clothes for men or children. Others customers started getting involved and the employees did absolutely nothing to de-escalate the situation. So the clothes are cute but they have weird policies that allow children in ur dressing room, and if u say anything about the situation you're in the wrong because it's "just a kid". It's an unsafe environment for women to change in with just curtains but what ever u do DONT SAY ANYTHING. This all happened on m bday too so that was great, I ended up getting clothes from the Windsor in Moreno Valley bc again I love the clothes. read more

Good clothes for a good price. Service is kind of slow as during my two visits the staff was busy talking to each other through both of my transactions and others that were I front of me. Very little attentiveness to customer support or making customers felling welcome. read more

Today, I experienced exceptional service from Josslynn, Kaylene, and Brenda. They assisted me in selecting a dress, and I ended up purchasing three. It was a great day, and I highly recommend this store and its outstanding team. read more

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Jocelyn was an amazing help! My grand exit dress for my wedding ripped the day before my wedding and she helped us get a new dress with a kind smile and an amazing attitude. She made me and my group laugh and I felt so much more relaxed in a very stressful situation. Thank you Jocelyn!! read more

The staff was so friendly and helpful! Especially Brenda and Ami!! The service was amazing and the environment was very welcoming. They also had a great selection of clothes and accessories and gave me feedback on what would fit my looks. I would definitely recommend shopping here!! read more

Decent stuff, but it was weird I wasn't able to purchase anything without signing up for an account. I only wanted a few inexpensive things, but the lady wouldn't sell to me unless I signed up. read more

Kaylene helped me pick out a fur crop jacket to wear over a dress I had bought elsewhere. I asked her if it didn't work out if I could return it. She said yes and I also needed help with shoes and accessories. She said if I wanted to bring in the dress and try it on there, she would be happy to help me accessorize my dress! Well I did that a couple days later and her and Brenda were a HUGE help! Kaylene found a necklace, shoes and earrings to go with my dress! I am so thankful for the two of them, they made my entire NYE outfit a huge hit! These two ladies are amazing and I thank you for all your help! Btw, this was the 1st time in this store and I will be back! read more

I spent 40 minutes shopping here and was going to buy 3 items. When I was checking out the cashier told me she cannot sell me the items for the 7 dollar sale items because sale is not 7 dollars today. I pointed to the front of the store and said you guys have a sign that says its 7 dollars today which she proceeded to tell me that its wrong. I ended up leaving without anything. I don't have many days free to shop especially as a mom so this really was awful how the employee didn't sell it for the price listed. read more

Windsor - It clearly shows 7 dollars. - Women's Clothing Near Me - Temecula, California

The ladies at the store were super helpful i needed a few last minute gifts for my sister. Kaylene and Josslynn were so sweet and helped me every step of the way with great suggestions. read more

Julie and Josslynn were above phenomenal they both greeted me with a warm and welcoming smile. I love shopping at Windsor but never have I experienced a warm and welcoming smile. Josslynn helped with my jewelry selection for my son's wedding and Julie helped me find the perfect shoes. KUDOS to them both for going above and beyond! read more

I took my two daughters to try on prom dresses tonight around 8:30 pm, and as soon as we walked in a woman who said her name was "Celine or Ciel " continued to follow us around the store the whole time and told us multiple times rudely how the store was closing in 20 minutes. There were many people inside already and some just coming in and she didn't say anything to them, just us. As my daughter went to try on a dress, my other daughter went in to help zip up the back, and I was right next to the fitting room looking at more dresses, this worker has a serious attitude telling my daughters that they can't be in there together and they can only have one dress at a time. The fitting rooms next to us had multiple people inside together and they were taking 3-4 dresses in at a time and she didn't tell them anything. I asked her why couldn't she help her zip up the back of her dress when the other groups of people are stuffed in a fitting room helping their daughter with multiple dresses and she looks at me and rolls her eyes and walked away. I told my daughter to put their dresses back and we are going to leave. As I was leaving I approached the checkout counter and asked her for her name which she whispered and wouldn't repeat. I told her she was wrong for how she treated us and singled us out. She was very unprofessional and said "yeah, whatever " and I told her that's no way to treat anyone, especially paying customers and she mocked me. I work in retail and this is no way to talk or treat a customer. This is a big reflection of this store and the people they chose to hire. I never experienced such discrimination and disrespect until tonight. The assistant manager had followed us outside and apologized for the actions of her employee and said she would follow up with management the following day, and I really hope she does. It's not okay to profile anyone or discriminate. People who are raised right already know to not do that. You also learn about this when they have orientation for a job, so there is no excuse. I will never shop there again and I really hope they take this seriously and make better choices in who they hire. read more

I went in today looking for a dress to wear for my cousin's wedding and I was able to find something that I loved. It was extremely busy but Jackie, Amaya and Julie were super helpful and did an amazing job accommodating everyone! read more

Chelsea and Jack are incredible! I have been shopping for weeks for a dress for my daughter. We were even at the Linda store in corona. Chelsea and Jack made this experience so fun so easy. Chelsea one of your sales personnel,was so attentive, kind and patient!! We ran in at the last minute and she was not rude but helped us find the purple dress that we tried on earlier. And Jack you were awesome letting me bug you:) so I could complement the both of you somewhere. I would hire Chelsea as my personal assistant in a heartbeat. Thanks again. I hope someone does something special for you both. Thank you Darla read more

I had the best experience with Lorelle on Thursday evening shopping for clothes for my vacation. She was an absolute doll to work with and gave me great advice and confidence in what I was buying. She was training another employee and hustling around with such grace and attentiveness to all of her customers. She is a star for sure. read more

ZERO stars. The employees here dont seem to be aware of their own return policy and kept arguing that my item was purchased more than 14 days ago and i could no longer get a refund. I tried to inform them of their own store policy that states within 30 days for any non purple ticketed merchandise but they kept rudely disregarding anything i said and told me to return it online. I have never been treated with such poor customer service before and am extremely upset with the situation. I had to call a different location and spoke to the store manager there and they completely agreed with me. Now i have to drive to another city to return an item. Please educate your staff. read more

Windsor - Return Policy - Women's Clothing Near Me - Temecula, California

I just want to say how upset I am with BRENDA. I needed a refund and she refused to look up my order via credit card because the receipt was never sent via email. She said that she could only give me "store credit" even though I needed a full refund via credit card. She kept refusing and saying she could not or she "would". I asked to speak with the manager and she said she "was the manager". After ADVOCATING for myself with 4 kids in line she magicallyyyyy was able to look up my order, which is what I had been trying to ask her to for 10 minutes. After we finished I let her know that I was upset and had I bed a different costumer who didn't stand up for themself, she would not have given me my money back and I would've walked out with the store credit she had wanted me to. She then told me to "GET OUT OF THE STORE". This is super unacceptable and if she truly is the manager then the company should be ashamed. read more

Literally 90° in the store. Homecoming is coming up, you should probably rent an air conditioning unit.

Ciel is an amazing employee. She was very patient with all of my decision making and helped me pick up the perfect item for my sister. My sister loved the item. She deserves a pay raise read more

EBONY was so rude. I will NEVER shop at this store because of her. Terrible customer service and talking about me to other employees when I'm at the register. read more

I went in with my daughter in search for a homecoming dress last minute. I just want to say Priscilla was very very helpful and had great customer service. She went above and beyond to try to help us. read more

I love this location!! They are always friendly and have amazing customer service! The girl Addy always holds my things so I'm free to shop!

Sam was amazing & very helpful. She turned my stressful wardrobe planning into a breeze. I'll definitely be back

Worst employee I've ever came across! She was so rude to my 13 year old daughter we asked if she could bring a dress down and refused once she saw my daughters size. Talking about body shaming. Her excuse was they were closing in 2 minutes. The other employee said she could get it but my daughter felt so uncomfortable by the way the other girl was looking at her we left. Never going back to this location read more

The girls are nice in the beginning. They held a room for me when I was shopping. When I got to the cashier I heard some girl say "I hate when they they leave their clothes there" I look at her and then she looks at me and the other girls looks at me then both looks away "I know, just put them away when they're done" Idk if that was towards me, but isn't that your job to do. To put clothes away if customers don't like the way it looks on them? If you wanted me to put clothes away after I tried them on then maybe you shouldn't be working there and I should get paid for your hours. Common sense. People are so Lazy. Find another job if you can't even put clothes away back on the rack. read more

We always get our daughter's formal dresses here because they always have a great selection and a variety of sizes. Staff is always so kind and helpful. My only complaints are that the racks are PACKED to the point that you can barely look through the dresses, as they use the super nice wooden hangers that are so thick. Also, can you change out the bulbs that are directly over you like 9" away from your head in the dressing room? By the time you come out you're all gross and sweaty from the heat they put off. Thanks guys! read more

This store sells cute clothes but the customer service is awful. I had a lady who argued with me about a piece of trash on the floor in which she claimed I had thrown on purpose. When I tried to tell her that i hadn't thrown anything she kept yelling across the store saying that she was right. If you're going to shop at this store I'd stay away from the employees. read more

I had a really awesome experience here the girls were super nice I was looking for a fancy yet elegant dress to wear to my boyfriend's work party in LA I found exactly what I was looking for and the girls were more than helpful !! Meow read more

This is my first negative review I've ever done. I wish I can give ZERO stars! I'm not your typical yelper or reviewer but this pissed me off so much of how uncomfortable the hispanic lady in the white pants made me feel tonight. I have never been followed around in a store before. Constantly asking me if i need help and to take my clothes off my hands every freakin time i had something in my hands. I could see her eyeing me and "fixing" hangers right next to me. Get off my back! I did not shop comfortably. Never felt like that on my life! And yes i still paid for my clothes $126 worth. Stop judging people and let them shop! read more

Thank you so much, Chelsea!!! I needed to do an online purchase return/exchange and it was very convenient. I ordered a dress for an event three days ago, received it on the third day! Came across some random try-on haul YouTube video showcasing their Windsor purchase, and decided to venture onto their site. Even remembered they sent me a promotional coupon code when I first created an account a few months ago, I think, and low and behold it didn't expire until April 12th! Main reason I decided to try shopping online is because I knew there was a location nearby in case I needed to return it. I happened to be passing by Windsor today and decided to visit the store for the return/exchange. Upon arriving, Chelsea was on the floor and greeted me. Even loved her outfit, but tried to stay focused on the dress purchase. She immediately began helping me without being too pushy and I appreciate that. She started a fitting room for me and throughout my shopping experience, I found I wanted to try on everything. I haven't been in a Windsor in probably three years! I imagined I wouldn't find any age appropriate clothing, but today I ended up staying much longer than I anticipated. Chelsea really attributed to the ease and comfort of shopping here. I walked out with an exchange for my dress and new tops I fell in love with, and while I used an online coupon code on my first online purchase, I did need to forfeit that coupon price for the dress I first bought. Everything I found today and online felt like great quality material, dresses were lined and not as transparent as I feared. Colors and selection of sizes accommodated me well without being too provocative as I feared. Only downside I found is the unlikeliness of my ever buying shoes here as their smallest shoe size starts at 5.5 while I am. 5. The few shoes I did try, felt still too roomy in the heels/toes. Nonetheless, a fun shopping visit. Thanks again so much, Chelsea! read more

I really wish I could put no stars. very very very bad customer service. Lady was very rude I asked for a manager and she said she was "which she wasn't" and I asked her nicely and calm again if I could know when her manager would be available or if I could leave a number and name and she was very rude slammed her pen on the counter. she threatened to call security for absolutely no reason at all. Slammed my items across the counter rolled her eyes. Honestly felt like she was being so rude just because I am young but I am also a customer and I feel as if you should treat your customers a little better than that. read more

Thank you Amanda for going out of your way to save my bridesmaids dress and wedding ! Love the customer service we will be repeat customers from now ! Great job ! read more

The selection is great&better than other locations I've been to. My problem was with how rude and snobby the girls were that work there. No greeting when i walked in and they just glared at me while shopping. One girl even bumped into me,didn't apologize and rolled her eyes. I felt unwelcome there so i put down the clothes i was going to buy and left. read more

I had the best shopping experience at Windsor last week. I was assisted by 3 of the most sweetest women, Keiosha, Ericka & Jada. I had my rowdy 2 year old boy with me and they were so sweet to him. They saw he was giving me a hard time when I needed to try things on, and they gave him things to draw on, fruit snacks and were just so sweet. All while helping myself and others with sizes while trying things on. They were very helpful with helping me match my skirt with a beautiful bodysuit and even helped me pair my outfit with great accessories. I will continue to refer people to this location as you can always expect the highest level of customer service when those 3 women are working!! read more

Ok so I normally let my wife shop for our girls, but due to schedules I had to take my girls dress shopping. Little did I know I was going to come to Windsor, and have the pleasure of dealing with the store manager Jennifer. She not only was so polite and friendly, she helped me with sizing shopping for best prices and made my whole shopping experience and wonderful one. I will never be afraid or worried about taking my daughters shopping again ( only because I am coming back to Windsor Temecula to see Jen ) :-) read more

Thank you to Erin for all her help. Great staff!!! Definitely coming back! I came in just to see , if maybe by chance, they had the right dress and I found 3 dresses, I love them all!! read more

Alexa is the best! I was looking for a special dress for my small simple wedding. She was so helpful! She definitely went the extra mile for me! There was only one left of the dress I chose and it was not in perfect condition, so she checked another store - which I was going to drive to pick it up. She was so patient with me since I changed my mind and asked her to order it for me and have it sent rather than fighting the holiday traffic. She made sure the other store checked the dress to make sure it was in excellent condition too. Awesome sauce! Thanks Temecula Windsor! read more

I love this store, I'm a regular there and I keep returning because of the quality of the clothes and of course how trendy they are. The store is always clean and organized and their customer service is great. This store has way more to offer than just formal and special occasion dresses; with a wide variety of clothing, accessories, and shoes it's the perfect store to find your outfit for any occasion. read more

I am so upset with Windsor... The dresses are expensive... My dress cost about $120 which is not bad for a high quality dress but for a dress with a very cheap zipper and bad material it is not worth it. I was about to walk for my 8th grade promotion and the zipper just ripped and the whole back opened. It was so humiliating and i dislike the store now... I used to love it...The dress was not tight so it had no reason too... But maybe if you guys replaced the cheap plastic zippers with good quality metal zippers it wouldn't be such a bad review, and don't even get me started on the return policy... This store is not worth the money... Forever21 dresses are even better quality. read more