I usually don't write reviews, but after the hassle I went through, I believe others need to be careful who they hire. We made an appointment with Russel to come and look at our windows that needed to be fixed. He seemed professional and seemed to know what he was talking about, we pointed out the windows that needed to be fixed and replaced, he marked it all down and told us he would be able to send his workers to do the job and he quoted us a great price, all seemed well.
We scheduled for someone to come and fix the windows, two men showed up and not even 30 minutes within the time they arrived, I was told they needed to go buy some equipment, which I found odd, but I was confident they knew what they were doing. An hour passed and they never came back, nor did I receive a call. I called Russell and no answer, I had to leave a message. I had an appointment somewhere and I was already running late because I was still waiting. I was very disappointed and upset, I never received a call back. I finally called after a couple of days or so, and Russell stated he left a voicemail on my husbands number earlier that day, but never bothered contacting me. Russel never explained why his workers never returned nor apologized, and I told him if the job couldn't be done then he needed to return our money. He stated he would have someone available right away, which he did, a week later he sent the same workers, which I wasn't so pleased with, but I still tried to give them the benefit of the doubt. They started working on our windows and finished on most of it. The worker then told me that unfortunately he couldn't replace the window, which I found very weird, how did they not know how to do their job? I got upset and asked why did Russell tell us one thing, and they were saying another. His response was, we aren't licensed to do the window, my only thought was, if they weren't licensed then why was I told by Russell they could replace it in the first place. I was furious by then, and I couldn't believe what I was being told. I did pretty much threatened to not pay the rest of the amount due because they weren't finishing the job, I tried calling Russell and he didn't answer. So I told the worker to leave. He returned within minutes stating Russell was on the phone wanting to speak with me. I spoke with Russell, who had no solid explanation whatsoever on why they couldn't replace the window he only said, they couldn't replace it.
It was very unprofessional and aggravating to deal with this company and I personally don't recommend them whatsoever. I don't trust them at all, and I will be reporting them to the better business bureau, something I've never had to do. But a company should know what they are doing and the fact that they don't seem to know, only makes me think they shouldn't be in business! I do have to say, they did give me the glass for free, but that's probably because I had already threatened to not pay the amount due! I finally had the window replaced by an amazing and trustworthy company, who I wish I had contacted before!! Be careful before dealing with this company, and I personally would never give them a down payment!!! read more
