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    Window Nation

    1.5 (51 reviews)
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    Jamie H.

    I purchased a entry door from Window Nation that was found to have several flaws/imperfections. The company is refusing to replace/exchange the door and instead demanding payment for the unsatisfactory door. The branch manager told me since I haven't paid in full the door has no warranty. He wants me to settle the balance and put in a claim. Why would i pay $8000 for a door that needs repair!? The installation which took 6 weeks to complete was just finished 12/16/24. Who can I talk to about this beyond the branch manager who has been unprofessional and unreasonable. I do not recommend Window Nation. I had issues after issues throughout the whole process from windows to door installation.

    I purchase my basement window from window nation 11-2023 and has been dealing with my warranty as of now all of my windows that I purchased were supposed to be nice windows but they started to lean and the windows became drafty because they were not good windows and they supposed to have measured 3x thats what they advertise well the first set of windows had to be replaced within a year, today they we're supposed to reinstall the last window due to the previous reinstall one window was crack and I didn't except it so today May 22nd 2025 the guy from window nation shows up to reinstall the last window come to find out it's a different window and it will not open there is no screen so now I have a window that will not open that's a fire hazard I called the company and was left on hold no one called me about my issue. DO NOT BUY WINDOWS from here unless you have time and money to waste. not satisfied at all. This window will not open and it do not match my other windows

    Inside our bathroom over Christmas, pipes frozen

    Window nation can not produce windows or doors that are energy efficient so after 2 years of frustration, replacing windows twice, they still do not function properly! They are offering us 50% of our money back & voiding all warranty's and will terminate their business relationship with us once we accept. No deal! How about a full refund for faulty products. Stay away from this company! #floods #drafts #frozenpipes #broken screens, #brokenpatiodoor #poorcustomerservice #cheaproducts #fraud #scammers #overpriced #inexperiencedinstallers #unapologetic Our house is an igloo!!!! Please private message me if similar experience! Lets talk!

    Ice on a window still and moisture on the trim from a leaking window.
    Lauren H.

    After almost a year since replacing all our windows, I do not recommend Window Nation. Like most customers, we were impressed by the salesman and we liked their window a little better than the lowest bidder. They were quick to measure windows and were able to install them as expected, however the installation was poor and we're still finding issues. They messed up two bay windows so we had to wait for those to be remade after they already installed the wrong ones. They advertise that they only open one window space at a time, but that's not true. They cut multiple windows at once so for two full days our house was freezing and the furnace ran non-stop in December. (I left the house) They had our garage door open, and doors open into the house all day so we also had to trap a couple of mice that came in the next day. (Kitty got one) the flashing around the bow windows were done in two different ways on the exterior. These windows are right next to each other... They didn't fully insulate around one of the bay windows so we had a nasty draft come in during winter at our dining room table. They have a decent service warranty, but of course you have to wait for an assessment tech to come by and check before they can schedule an actual craftsman to come and fix it. We had to have them fix the draft, the terrible trim job, split caulking around two windows, and two cut screens. Four months later another installation crew came to replace the bay windows and did the same thing with cutting both openings at one time and just about fully had the backside of my house open, and yes, we had wasps inside at the end of the day. Now, while the temperature seems fine, we keep getting flies or Asian lady beetles inside when all our windows are closed. You can see them in between the screen and glass because there is an open weep hole in the screen plastic, and then they make their way inside somehow. It's incredibly frustrating. Again, for $39,000... It's ridiculous. With the current cold snap we've now found air coming in some windows to the point that we have ice on one of the window sills. TL;DR Terrible installation; bugs get inside; do not recommend.

    The after pick for this one

    I had a couple windows installed last June in my bathroom. everything went exactly as I was informed it would. I ordered an entry door a couple weeks ago and do plan on getting the rest of my windows done soon.

    Simply full of water.

    I bought Window Nation windows that were installed less than a year ago. When the rain hits the front of the house, the windows fill with water. If it rains hard enough or long enough water seeps into the house. I called window nation customer care in July and never heard back from the repair team. I have been calling for 2 days and supposedly the service team is aware of the issue, just ignoring me, I guess. I even reached out to the salesperson by email and got no reply. I was told today I need to give them 48 hours to respond. That time frame was up hours ago. The window in the pictures was Nearly $4000.00. And I have a window that pees in my home. My old window was drafty, but the draft wasn't causing damage. Due to cost we had planned on replacing a few windows a year. I have a quote for 5 more from Window Nation I got about 3 weeks ago. They WILL NOT be getting my business. ($5740.00) I wish I had looked on yelp before buying these. The young lady I spoke to today told me the Chicago office closes at 4:00. It was 3:54 when I called. She said they were closed. I demanded to speak to someone who could help. She put me on hold and a few minutes later I get a recording saying, sorry our office is currently closed. Thanks for that Jasmine.

    Broke our window as they were replacing other windows from our property
    Sandra S.

    On 12/20/23 at our Skokie residence we had 14 windows replaced. As they were replacing our windows one of the workers broke our back door window... We called several times and windows nation rep said they would fix the issue.. We're in March now and no one has resolved it .. i attached the picture which includes the response sent to Harley from window nation.

    Black windows are beautiful!

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    2 months ago

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    2 years ago

    Marley your company is a joke you should be in the circus industry they way your business operates worst communication ever

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    3 years ago

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    1 year ago

    No call back, they are ghosting me this company has no integrity or spine. STAY AWAY!!!!

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    3 years ago

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    1 year ago

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    To submit a service request, please contact us at 866-217-9582

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    2 years ago

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    Page 1 of 2

    Ask the Community - Window Nation

    Review Highlights - Window Nation

    They kept me updated throughout the entire process.

    Mentioned in 2 reviews

    Read more highlights

    Naperville Windows & Doors - looks amazing!!

    Naperville Windows & Doors

    (30 reviews)

    Our 30 year old, builders grade patio door was in dire need of replacement so we started doing…read moreresearch and receiving quotes from various vendors. Naperville Windows and Doors stuck out immediately to me with quick communication via email and phone, along with free in-person consultation. There were no gimmicks, no games, no pressure to purchase, and a full out the door price (no pun intended) with no additional fees that would come later. Other people I spoke with tried to put some pressure on me with timelines and costs, but I don't do business with places like that. Don and Sandy were great and easy to work with, timelines were exactly what they mentioned, and the day of install couldn't have gone more perfectly. Jereen came by and did an incredible job on the install, with beautiful trim finishing around the interior / exterior and sealing everything up beautifully. The work was also completed in about 5 hours which was very speedy and efficient. The pricing was right in our budget and extremely competitive with all other vendors we spoke with, but the level of customer service exceeded everyone else by far. We'll continue to do business with them for all of our door / window needs in the future, looking forward to working with them again! Best, Charlie

    Dangerous and very reckless drivers... unsafe!! Cut off multiple people on Eola right now,…read moreincluding 2 buses full of school children (3:15 pm when everyone is getting out of school) and speeding!

    JC Lilly Windows and Doors

    JC Lilly Windows and Doors

    (132 reviews)

    Logan Square

    They were very responsive and when we understood that the work we needed was not the type that JC…read moreLilly covered, they referred us to several other companies that might be able to assist us with what we needed done. The referral was great to work with as well. This says a lot to me about how they run their business overall and I will definitely reach out to them in the future.

    This company came out to do a job on my NEIGHBORS home, they left a mess I had nails all over my…read moredrive way and garbage was blowing all over our street from them, I picked most everything up, but just wanted to ask if they could run a magnet through my rocks ( yes we do occasionally drive on them) I reached out to Silva 4 times before I was contacted back. She was pleasant at first then called me back and told me her worker said he was told by the gentleman here that they did not have to worry about there mess he would take care of it, he didn't want them on his property... 1st off there was no man here ( no one was home at all...) 2nd one of the guys was already on the property picking up the big pieces of trash they let go. She said well he did run his magnet over your driveway, There's NO possible way he did with all the nails that were left and we also have 3 cameras that face our driveway 1 points straight down it one across it and the other the front and the only time it picked anyone up was when he was here picking up the big mess! She did tell me they would be here the next morning between 7-8 am I am still waiting for them but when I called her to ask if there was an eta she blew up on me, was Cussing me out and Hung up on me, Again this was all caught on camera, when I told her I am leaving a review. I have been NOTHING but nice and understanding of them... THIS IS NOT EVEN A COMPANY THAT WAS DOING ANY WORK FOR US BUT A NEIGHBOR!!

    Ultimate View Windows - Veteran Owned Business

    Ultimate View Windows

    (21 reviews)

    Ultimate View Windows exceeded all my expectations! From the initial consultation to the final…read moreinstallation, their team was professional, knowledgeable, and incredibly detail-oriented. They took the time to answer all of my questions and made sure everything was done perfectly. The installation crew was punctual, respectful of my home, and cleaned up thoroughly after the job was completed. The quality of the windows is outstanding -- they look amazing and have already made a noticeable difference in energy efficiency and noise reduction. If you're looking for reliable service, top-quality products, and a team that truly cares about customer satisfaction, I highly recommend Ultimate View Windows. I couldn't be happier with the results!

    Great experience from start to finish. Tom was very helpful in offering advice on choice of doors…read moreand windows based on his years of industry experience. He was also extremely transparent and communicated with me on delivery timeframe of custom doors and windows via visits, phone calls and text messages. Paul came out after my choice of doors and windows for final measurements. After a reasonable lead time for the doors and windows, Paul and Derek came out and started their work. They completed the job over two days. Both are true craftsmen. I was absent most of the time attending to errands and work. At the end of both days, my home was clean from the removal and installation of new doors and windows. I could not be any happier with my overall experience with Ultimate View Windows and highly recommend anyone considering them for home contract work.

    Window Nation - windowsinstallation - Updated September 2026

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