This is not a review on the quality of the product or installation, just my experience with the sales presentation and advertising. I had Window Nation come out and give me an estimate on replacing 4 windows. Window Nation is advertising a buy 2 get 2 free sale so I thought I'd see if that were true. For perspective, I own a typical Chicago Bungalow and am looking to replace standard double hung windows (no big bay windows or anything large and fancy). So they offered two choices for double hung, no grids and not tempered glass, just basic double hung windows. One was called the Endeavor Premium and the other is the Biltmore. The premium windows came out to $5,342 (for 4 windows) and the regular window came out to $4,579 (again for 4 windows total and installation). This is with their sale price, per the salesman, WITH the sales price and at the discount. This honestly doesn't seem anything like a sales price buy two get two free deal... Do they really expect me to believe the normal price is close to double what was quoted for 4 windows??? Also, they mentioned they were backed up in orders and it would be at least a couple months to install. They said the windows come with a 5 year warranty on labor for the premiums and 1 year for the basic window. read more

I feel compelled to write a review after feeling as if we were being held hostage today by a Window Nation salesperson. Almost 3 hours of excessive and unnecessary explanations and demonstrations when we repeatedly let it be known that we just wanted an estimate and this was going on too long. The push to get a same day contract signing when saying that was not what he was doing, was very much unwanted. He was young, so maybe he just didn't get it when we repeatedly asked for a price and not a horse and pony show. We felt disrespected in our own home. If I told you the details of his unprofessional behavior, you would be shocked. I tried to let him know without offending that what he had done was way more than we asked for and he became defensive and pretty much walked out. This is one way to make sure you don't get the sale. Without naming the person, I I wanted to warn people of this unscrupulous salesmanship that was displayed by a young man employed by Window Nation. It gave us both a bad impression of this company. read more

they do not honor their life time warranty have been waiting now for a month for them to come out to repair their window that is not lining up read more

I would leave no stars if it would let me. Windows being installed today, were measured incorrectly, installing white windows and was told by installer the brown window stops were staying. The salesman said everything would match and be measured perfectly, within an 1/8". The main front window is more than a 1/2" off. The installer then decided it was ok to tell me I dont what I am talking about and continued to get loud and argue with me. Will never use them or recommend this company. read more

Gee "Harley M", we know you're an AI bot and you're not fooling anyone with your fake responses trying to look good on Yelp. Yesterday was a Sunday. Not that I expect anyone from your company to be able to solve their botched work at my house. read more

Window Nation Chicago - Windows Installation Near Me - Romeoville, Illinois

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They should be shut down. In 2 months, it will be a year before I get my patio door installed correctly. Ordered 7/7/25, a defective door was installed 915/26. Replacement scheduled replacement 2/17/26. No call, No show. Later called and told the replacement door had a crack in it. Will reorder. Finally heard on 4/8/26 that the door was "expected to ship" on 4/8/2026. Today is 4/26/2026 and still have heard absolutely nothing from Window Nation. Would you want to do business with a company like this? IF YOU ARE SMART, STAY AWAY FROM WINDOW NATION!!!! read more

Made an appointment the sales person was a no call no show. I called the customer service line to ask for an eta, got a call back that the sales person got a stomach bug and would need to reschedule. I took time from my busy schedule to make sure I rushed home on a Wednesday night to give window nation 1 hour of my uninterrupted and undivided attention because that is what that said they needed from me, for a sales report and company to stand me up. I was willing to spend thousands of dollars on windows an sliding doors for my home and received not courtesy or professionalism. They offered my a 15.00 gift card if I decided to reschedule. No thank you. read more

I purchased a entry door from Window Nation that was found to have several flaws/imperfections. The company is refusing to replace/exchange the door and instead demanding payment for the unsatisfactory door. The branch manager told me since I haven't paid in full the door has no warranty. He wants me to settle the balance and put in a claim. Why would i pay $8000 for a door that needs repair!? The installation which took 6 weeks to complete was just finished 12/16/24. Who can I talk to about this beyond the branch manager who has been unprofessional and unreasonable. I do not recommend Window Nation. I had issues after issues throughout the whole process from windows to door installation. read more

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BUYER BEWARE - WORST CUSTOMER SERVICE EVER! We contracted with Window Nation for over 40 windows, in June of 2024, a very expensive job. At our install at the end of September of 2024, the installers told us that two of our bedroom windows were not functional; the following week we failed our village inspection due to other windows being 'sticky'. It took over SIX MONTHS for our windows to be repaired. It took from the install until the middle of February, before parts were even ordered to fix the two windows, and then they WEREN'T the right parts. On three separate occasions, someone was sent to my home to measure the broken windows, even though they were the same windows they installed and measured prior to and after the failed install. I was escalated to many managers in the company who apologized and promised to rectify the situation. After the initial phone call by each, I never saw any effort from them to rectify the situation; no follow-up phone calls, checks on progress, etc. When things were finally fixed, the Manager-Branch Installation told me that my work was considered warrantee work and given we hadn't yet paid in full, they had only fixed them in good faith, to ensure a good customer experience. I wasn't going to pay my final payment, when the install wasn't complete (I was even advised of that by my salesman); how could windows that wouldn't open on install ever be considered warrantee work versus completing the job they were hired to do? Window Nation had so many opportunities to make this right, yet they failed. Their customer service should be reviewed and focus made on mass improvements. I would never, in good conscience, recommend them to another consumer. read more

We hired Window Nation for a window installation almost a year ago, and unfortunately, the experience has been deeply disappointing. The installation caused significant drywall damage, which was acknowledged by their own representative who visited our home and took photos. Despite providing clear documentation and an estimated repair cost of $1500, we've been repeatedly asked to handle the resolution ourselves--including collecting quotes and coordinating repairs. This is unacceptable and shifts the burden unfairly onto us as customers. We've tried to resolve this amicably, but Window Nation has failed to take responsibility. We're now preparing to escalate the matter through formal complaints and legal channels. We strongly advise others to proceed with caution when considering this company. read more

Terrible company. Worst experience I've had with a home improvement company. Scammers and liars. read more

I purchase my basement window from window nation 11-2023 and has been dealing with my warranty as of now all of my windows that I purchased were supposed to be nice windows but they started to lean and the windows became drafty because they were not good windows and they supposed to have measured 3x thats what they advertise well the first set of windows had to be replaced within a year, today they we're supposed to reinstall the last window due to the previous reinstall one window was crack and I didn't except it so today May 22nd 2025 the guy from window nation shows up to reinstall the last window come to find out it's a different window and it will not open there is no screen so now I have a window that will not open that's a fire hazard I called the company and was left on hold no one called me about my issue. DO NOT BUY WINDOWS from here unless you have time and money to waste. not satisfied at all. This window will not open and it do not match my other windows read more

Window Nation Chicago - Windows Installation Near Me - Romeoville, Illinois

Window nation can not produce windows or doors that are energy efficient so after 2 years of frustration, replacing windows twice, they still do not function properly! They are offering us 50% of our money back & voiding all warranty's and will terminate their business relationship with us once we accept. No deal! How about a full refund for faulty products. Stay away from this company! #floods #drafts #frozenpipes #broken screens, #brokenpatiodoor #poorcustomerservice #cheaproducts #fraud #scammers #overpriced #inexperiencedinstallers #unapologetic Our house is an igloo!!!! Please private message me if similar experience! Lets talk! read more

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After almost a year since replacing all our windows, I do not recommend Window Nation. Like most customers, we were impressed by the salesman and we liked their window a little better than the lowest bidder. They were quick to measure windows and were able to install them as expected, however the installation was poor and we're still finding issues. They messed up two bay windows so we had to wait for those to be remade after they already installed the wrong ones. They advertise that they only open one window space at a time, but that's not true. They cut multiple windows at once so for two full days our house was freezing and the furnace ran non-stop in December. (I left the house) They had our garage door open, and doors open into the house all day so we also had to trap a couple of mice that came in the next day. (Kitty got one) the flashing around the bow windows were done in two different ways on the exterior. These windows are right next to each other... They didn't fully insulate around one of the bay windows so we had a nasty draft come in during winter at our dining room table. They have a decent service warranty, but of course you have to wait for an assessment tech to come by and check before they can schedule an actual craftsman to come and fix it. We had to have them fix the draft, the terrible trim job, split caulking around two windows, and two cut screens. Four months later another installation crew came to replace the bay windows and did the same thing with cutting both openings at one time and just about fully had the backside of my house open, and yes, we had wasps inside at the end of the day. Now, while the temperature seems fine, we keep getting flies or Asian lady beetles inside when all our windows are closed. You can see them in between the screen and glass because there is an open weep hole in the screen plastic, and then they make their way inside somehow. It's incredibly frustrating. Again, for $39,000... It's ridiculous. With the current cold snap we've now found air coming in some windows to the point that we have ice on one of the window sills. TL;DR Terrible installation; bugs get inside; do not recommend. read more

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Marley your company is a joke you should be in the circus industry they way your business operates worst communication ever

DO NOT PURCHASE ANYTHING FROM WINDOW NATION, WORSE COMPANY TO DEAL WITH!!!!! If I could rate ZERO or NEGATIVE NUMBERS I WOULD! Salesman, Jeff, came out presented the product, the promotions, things seem reasonable and a decent offer. Signed contract, window measurements happened and windows ordered. We scheduled a installation date 7/2/2025, took the day off. Crew supposed to arrive at 8am, we called at 830 to confirm and were told that we were scheduled for 9am to 6pm. 5 mins later my husband received a TEXT stating that they had an unfortunate issue and had to reschedule the appointment. We called and texted Tiffany back and did not received a response. I called customer service around 10 I was trying to be connected to the local office and no one was available. I called the sales person Jeff, of course no one answered. Left a message and he did not even bother to call back. I received a TEXT that he emailed the management team and I should receive a call shortly. 2 hours later I text him back stating that I had not received a call and I wanted to speak with someone on how this was going to be rectified. He responded via text stating that he received an email that one of the install managers would be reaching out today but not sure what time. 2 more hours later someone named Matt called and offered me a $400 discount but we needed to sign an agreement. I had sent a text to Matt 7/7/25 with no response and as of today 7/8/2025 I still have not received the agreement, a phone call or confirmed reason other than customer service stating they had a truck breakdown. I reach out again today via phone call and of course no answer so a message was left. I will reach out again today to the sales person with my complete dissatisfaction of this entire process. read more

First, the company offered me a gift card for $100 to book an appointment within 48 hours. This is a lie, as I booked for the following day and never received the gift card via email. Second, at the end of the walk through, while going through prices, they use a pathetic sales tactic to show you a sticker price you will be shocked at. They then show you all the discounts they will specially apply for you. At the end they show you the price you get if you sign on the spot. The second I made it clear that I would not sign on the spot, I was met with an aggressive, condescending list of questions of how I could be so stupid. The sales rep left in a hurry and never contacted me to follow up. This is a company that relies on a numbers game, getting people in the door, and not on actual quality or customer service. Steer clear! read more

I had a couple windows installed last June in my bathroom. everything went exactly as I was informed it would. I ordered an entry door a couple weeks ago and do plan on getting the rest of my windows done soon. read more

Window Nation Chicago - The after pick for this one - Windows Installation Near Me - Romeoville, Illinois

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Very much unimpressed by Window Nation and DO NOT recommend them. We had our windows down in September and are still waiting for them to finish the job four months later. They've become unresponsive. We've tried to work through our salesperson, who is no longer responding to us. At one point, he told us the installation department was not responding to his requests about our windows. They installed the wrong size windows for our basement. They stopped halfway through the installation after releasing this. We've been trying to get them to correct this issue for FOUR months and install the remaining windows that we are owed (and have paid for). Additionally, they never finished calking the interior side of our windows throughout the rest of our house. We ordered 21 windows from them and feel like we've been scammed. Don't go with this company! They will take your money, and you'll never hear or see from them again. read more

I bought Window Nation windows that were installed less than a year ago. When the rain hits the front of the house, the windows fill with water. If it rains hard enough or long enough water seeps into the house. I called window nation customer care in July and never heard back from the repair team. I have been calling for 2 days and supposedly the service team is aware of the issue, just ignoring me, I guess. I even reached out to the salesperson by email and got no reply. I was told today I need to give them 48 hours to respond. That time frame was up hours ago. The window in the pictures was Nearly $4000.00. And I have a window that pees in my home. My old window was drafty, but the draft wasn't causing damage. Due to cost we had planned on replacing a few windows a year. I have a quote for 5 more from Window Nation I got about 3 weeks ago. They WILL NOT be getting my business. ($5740.00) I wish I had looked on yelp before buying these. The young lady I spoke to today told me the Chicago office closes at 4:00. It was 3:54 when I called. She said they were closed. I demanded to speak to someone who could help. She put me on hold and a few minutes later I get a recording saying, sorry our office is currently closed. Thanks for that Jasmine. read more

Window Nation Chicago - Simply full of water. - Windows Installation Near Me - Romeoville, Illinois

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On 12/20/23 at our Skokie residence we had 14 windows replaced. As they were replacing our windows one of the workers broke our back door window... We called several times and windows nation rep said they would fix the issue.. We're in March now and no one has resolved it .. i attached the picture which includes the response sent to Harley from window nation. read more

Window Nation Chicago - Broke our window as they were replacing other windows from our property - Windows Installation Near Me - Romeoville, Illinois

Buyer beware!!!!! Window Nation are scammers. They're dragging out my refund for reasons only God knows. I called the sales manager (Alan Favata) about 30 times he didn't answer and eventually turned off his phone. Clearly, he knew why I was calling.I then decided to call the branch manager (Stephen Jones). He picked up the phone with a sigh and got rude with me. Mind you, I was already upset So, yes, we had a back and forth it's been more than 10 days, and I still haven't received my refund. I was originally told it would take 5 to 7 days. Instead, he gave me some BS story about how he "escalated" it and we both know that's nonsense. Buyer beware these people are scammers, and I'm warning everyone I know not to do business with them. read more

No call back, they are ghosting me this company has no integrity or spine. STAY AWAY!!!!

Brad and Chuck were our guys. chuck a led us windows after our son gave us great reviews. Brad came out today after we have had windows for close to a year. went over screen care, etc. per our request. He drove 45 minutes from Kentucky to west of Dayton, Ohio. Great customer care! Very very knowledgeable. We are very happy with our windows!!! read more

Window Nation Chicago - Black windows are beautiful! - Windows Installation Near Me - Romeoville, Illinois

Screws are still falling out since day one besides the ones they forgot to put in. Still can not get a good seal. Once they make the sale and do a service call forget it that's all you get. Life time warranty where? read more

Run from this company as fast as possible. We signed our contract in November and it is April and we are still missing a window with no confirmation it's been ordered and no one is answering or reaching out after my sales contact sent an email to 5 internal people in early April to escalate and I have sent another two since with no response. Prior to this, I got an auto email from an account acting on behalf of the ceo and I sent the following back and still didn't receive anything. Their contracts provide no consumer protection in the form of guaranteed work completion dates or resolutions for when they are at fault. I have started paying my full bill. Again, run! Email back to "ceo" asking if I would refer: Thank you for reaching out. Unfortunately, at this time, I wouldn't be able to recommend window nation to family and friends. We began this process in October with Greg. The initial consult was fine and leading up to the install was as expected but the timeline of events that have ensued since have been far below expectations: Issue 1: Initially received call to schedule install on Friday, November 17 and confirmed for November 30-December 1st but was given November 21-22 as an option. When I called back to try and switch on the same day, I couldn't get a hold of anyone and was told to expect a call back with 2-3 business days, which would have been past the November 21-22 install date option. I was able to connect with my sales rep, Greg to get it resolved but that was on Monday, November 20th and after multiple calls, emails and voicemails. During that same period, I received 3 separate sales calls from your team asking if I was interested in purchasing windows through Windownation. Main point: 3 separate sales people were available to call me to gauge my interest in windows that I had already purchased, but not one install coordinator was available to call me back. Issue 2: upon installation, the installers notified me that two of the windows were incorrectly measured and could not be installed. I was told they had called in the correct measurements for the two windows and proceeded to install the remaining ones. The group of installers were great and I signed off on paperwork at the end for them. I waited all of December to reach out as I recognized Holidays would likely slow down process and connected with Greg, my sales rep, on January 3 after the 866 number would not connect me to anyone after multiple attempts and I had started to pay the invoice on the full service, including the windows that had not been installed. Greg reached out to operations and I received a call back stating my windows needed to be measured. This was now ~5 weeks after the initial install and the installers stating they had called in the measurement issue for correction. On January 4, the technician was scheduled to arrive between 2-4 and showed up at 11:30 AM instead and luckily I was not on any work calls and could accommodate. I was asked about the issue with measurements, how many windows I initially got installed, the naming convention for the room where the incorrect measurements were, etc., and I had to politely, but repeatedly tell the gentleman, that I was not sure and would have assumed all that information was in your system. I recognize the gentleman was trying to correct an issue that had been made over the past 3-4 months, but it is still window nations issue to resolve. Issue 3: it is now mid-February, I have begun payment, and I still have two windows, and no understanding of when my new windows will be installed. When I have gotten in touch with anyone to ask for how this will be rectified and/or discounting for the lack of management and coordination of my account, I have been politely but essentially told, "sorry, contract is what it is" or, "you can call us back once everything is installed to discuss a discount." Which I have taken as, again, the polite way of saying, too bad, we have a contract in place already that benefits us and holds you liable to payment on our terms anyways." read more

Window nation installed our living room and kitchen window last year. They kept me updated throughout the entire process. They were professional, friendly and quick. Would be returning to get more windows installed. read more

This has truly been the worst experience I have ever had encountered. I have been email and speaking with my salesperson Roger Robinson in regard to a refund for a full frame out the was not done. The installer that was here explained to his supervisor that I did not need this service. I've spoken to someone who stated he was the manager, and they are processing a credit back to me. It is now January 9, 2025, and still nothing, the windows installation was October 31,2024. This is totally unacceptable. read more

I wish I used yelp prior to using this place. The salesman was a LIAR, kept walking out of the house to "call" his boss for a 'better' deal for us. Said we had 10 days to compare prices and once we found a better deal, The sleazy salesman said. It's too late, look at the contract you signed...by the way, that was emailed to us!! On top of that, he spent almost the entire hour and a half complaining about Feldco Windows and their BBB rating..that should have been a red flag for us!! People have your time and money on not going with this company!!! read more

I purchased my entire home of Window Nations windows because they offered a lifetime warranty on screens, windows and installation. One year latter--They Lie!!! I am so disappointed because when I made the decision to go with Window Nation was for the lifetime warranty! Don't believe anything anymore...Don't use Window Nations!!!!! read more

Note: Yelp keeps making me from CA for some reason. I'm in IL. Weird. So this is a review for Romeoville location. Fantastic. From the beginning to the end. They came out quick when we expressed interest, were thorough, gave us a quote. We went with them after meeting with a few others. After we contracted with them, they had a thorough guy come out and measure the windows more meticulously than the sales rep, of course. Took a while to get the windows (we had bunch--high 20's, low 30's) due to low inventory, shortage issues, etc, etc. They kept us apprised and informed as we waited. Team came in on one day and got them all done, save for one, which was the wrong window via the manufacturer. (They put an incorrect window in the box.) Took another month or so to get the proper window in, during which time they, again, kept us informed. We got the final window and all was well. We tested all the windows with a hose and strong spray, once they had been in for a day. No leaks, no issues. Very pleased, all around, and they had a great price compared to their competitors, while still delivering both high quality and high service. read more

UPDATE FROM PREVIOUS REVIEWS! So Window Nation finally finished our project on March 21st, 2023. We ordered these windows on October 2021!!! All the wrong measurements, wrong items, no returned emails or phone calls, not having the right installers caused this to take so long to get done. So yesterday I received an email stating I still owe money on this project and they would wave it if I give up my warranty!!! How dare they send me this!!!! I have taken time off of work on so many occasions to be home when they said they were coming to install and something was always wrong and now they expect me to pay what's left! Absolutely not! They screwed up so many times and the inconvenience of all the mistakes was so bad. I will never recommend this company! I can't wait to speak to someone about this latest email. read more

I called Window Nation last year to come and let me know how much would my windows would be because I wanted to upgrade them and they told me the total would be $2,103.48 so I said okay. I will get back with you all because I had a year to decide rather or not if I wanted to go with them. So this year 2024 I asked them to give me the price I asked for last year. They told me it would be $3,204.49 for the windows. I said NO that's not what you all told me last year and the lady said yes it is. I said NO I still have the email that you all gave me for the price. They stopped calling and returning calls because they knew I was telling the truth and still waiting on this lying Chris Wellde to call back. read more

I would not use or recommend Window Nation if you had a gun to my head. After a year and a half of the complete run around my project is supposedly going to be completed today, January 12, 2023. Excuse after excuse regarding missing windows, screens and window stops. The only positive in this whole experience was the second installer that was sent out, Rodick. He was top notch. Tom K. North Aurora, IL read more

I like to start by saying all these five star reviews seem to be from people that enjoyed their free consultation. If you look at the reviews of people that got windows it's definitely not five stars. I got 3 windows and 2 sliding doors put in July of 2023. During install I was called in to my front room and told the door must have been ordered backwards. He said "what do you want us to do". I had waited 16 weeks and the original door was already ripped out. I said "I don't really have a choice now put it in". They finished the door and windows and left. So now I have two backwards doors and the wrong colored handles. I reached out and was continually ignored till I finally gave up. Fast forward to April of 2023. I'm standing next to my windows during a really bad rain storm and all of a sudden I feel water hitting me! The windows are leaking! Now I have two backwards doors with wrong handles and leaking windows! First time I called the costumer service people must have a game that if someone upset calls they pass them to the next costumer service person. I was passed to 5 people before a nice lady said she'd write something up and have someone call. Matt who I believe is a manger (but shouldn't be) called me late that Friday afternoon. I felt heard and that I was going to be helped. From that point on nothing. I had to chase after him and call repeatedly. They treat you like your the problem. Finally I was able to get someone out to look at everything. We talked about what was wrong and he made notes and left. I was told both doors and windows would be fixed. About 12 weeks later everything came in. They showed up with one door and stuff to repair the window. So they were missing a whole door. They said it wasn't in the order. So I start calling all my points of contact. I called Matt 3 times and text him. Still nothing. I called the window nation number and the game of passing me around started again! I texted another point of contact. They finally texted back hrs later and said the install manager would call. He called and said he'd look into it and then I never heard from him again. The only point of contact I have that answers me through text is someone named Sam(the only good employee they seem to have). Sam let me know the other door was ordered and set up the 3rd install date with me. Not one person has reached out to talk to me from the beginning. The second door finally went in. I am absolutely disgusted with the lack of passion and customer service. I've gotten more customer service buying a pack of gum than this company has given over the past year and a half. I have asked for someone higher up to please call me and still nothing. And now again the game of trying to get anyone to call me back starts. I was told several times when the job is done compensation would be discussed. Crickets on their end still. Finally talked to install manager named Cliff. He promised me he would look in to this and absolutely make sure I received some compensation. Followed up today because obviously this company is the worst. He let me know there would be no compensation. If you want to avoid being upset, stressed out and frustrated please pick another company for your windows! Working with this company has left me feeling disgusted. I see that someone that claims to be the "owner" writes back under reviews with a number you can call. Unless the"owner" calls me personally don't write anything under my review! And if the "owner" in fact does write back to these, you should be ashamed with what your company stands for and how they treat customers! read more

No stars from me everyone one Aaron Magden is aware of my situation. Don't use them they don't do quality checks on products before installing, screens came broken or missing, windows I didn't order arrived the sales guy was Mia gave me miss information made you sign things when verbally the discussion was something else. DO NOT use them no one cares about the customer the company is messed up! Customer satisfaction is not there focus quick to take your money!!!! Biggest mistake of my life I have to look at the windows daily that I didn't order. Once you get it your stuck! read more

Unfortunately, I am very dissatisfied with my purchase of windows. I thought the idea of replacing older windows for new was a great idea especially for more efficient windows. My new windows are more drafty than what I had replaced. I called their customer service 5x just to get hung up on 4x. Hadn't even had a chance to explain my issue. The 5th call to cs she wasn't even empathetic and said she'd open a ticket for service. This morning I noticed frost on the interior windows. Would not do not recommend window nation complete waste of my money! read more

DO NOT USE THIS COMPANY. It's been nothing but a clusterf..... Ordered windows last October. Still waiting for kitchen windows. They have no idea when or if my windows will be delivered. THEN they sent me a bill for them. Had to dispute charge with bank. They were also supposed to be interest free.....yeah no. Charging me 7.99% Worst company ever!!!!!! read more

Terrible service to get things fixed after spending 25000 dollars I would not choose this company to replace windows read more

I ordered 4 windows from Window nations, located in schererville Indiana. I signed a contract, put down a large deposit and was told my windows would be installed in 12-16 weeks. I signed the contract December 21, 2022. I keep getting messages that the date is being pushed further away. I am furious. It has now been 19 weeks and they keep pushing the date. I called customer service wondering when this will be done and Shenea said they would be on May 4, 2023 and they needed an additional two weeks to inspect the windows. Now we are looking at a shipment date of May 11, 2023. So now they won't be delivered until May 11, 2023 from the factory. Then they get another two weeks to inspect them? I have a busy schedule and arguing with people on when a service I paid for is not what I want to be doing. This service was contracted and the deposit put down, why am I not getting the service I hired out? Beyond furious right now. Beware once you sign the contract you are responsible for 60% of the contract. Unfortunately, they are not being held accountable for their end of the contract. A contract goes both ways and I am not happy!! I do not recommend it and if you're in a time crunch they are not dependable in their timing. If I could have left zero starts I would have!!! Margaret Vezey, Schererville Indiana read more