I know my option will not count - however you will get it- We had thee worse experience and I am sorry we purchased our camper from this location.
Jacob, your 'salesmen' didn't even help us out- He is your stereotype typical salesman- didn't listen to us- didn't go out of his way for anything, no follow up - he just lied to us. Shame on us!!!
Let's start: we were looking in the lot- one salesman said; 'you like what your seeing?'- we said 'sure' - then he walked away.- Ah, OK, as he left us standing there dumbfounded. Great customer service!! No, hey I'll get someone to help, I'll be right back- nothing. I myself thought he was a customer asking a general question.
We kept looking, saw what we liked, - compared it to a few others on the lot- looking around for a salesman- Not one to be found, we had to walk into the office to get someone to help us out. Yeah, lucky us; Jacob came out, we showed him the one we were looking at, we pretty much said "OK" this is the one- he never explained- never took the time to 'really' show us the unit. He went into office got the pricing sheet told us how much it was- he finally decided to engaged at this point.
We advised we did not have a hitch / receiver- nothing. We told him we needed EVERYTHING for the hitch. He said he would take care if it- we went in the office grabbed a 'SOLD" sign and put it on the camper, mind you it was very close to 5PM / closing time.
Jacob got us set up for appointment to get the hitch set up for Monday July 9th. We felt rushed at this point- OH, that's right.. its closing time!!
My wife and myself took off work early to have the hitch installed and sign for the camper / trailer.
When we arrived Jacob look at our car / SUV and stated 'well, you need XXX'- I told him, YES- we told you 3 times this was needed, we need everything. He said, 'OH, my bad- must have not hear that'- total lack of compassion / sympathy- he has a 'oh, well' attitude. Back to typical salesman mentality- 'Oh, screw these ppl I got the sale! ' - we did do the walk through, noticed we did not have a fire extinguisher- 'Oh, we will get you one' [we are still waiting for it]
He said, 'well, let me call U-Haul, in Boulder to see if they can put it on for you'. I stated, 'why did you not tell us this when we looked at the camper / trailer, we could have gotten this taken care of last week- '- Again, My feelings - it was closing time- and didn't want to be bothered on staying longer.
So, we were to drive to U-Haul; in Boulder- I made Jacob call U-Haul, guess what, they did not have all the pieces / parts needed - Jacob said he would special order what was needed and said he would give us a call no later than 5PM- and if not he would for sure call us Tuesday to tell us when we can bring our SUV back in for hookup. - meanwhile, while Jacob was calling for parts we decided to sign paperwork and have trailer towed to our house- bad move on our part right there.
Monday 5PM comes and goes, no call from Jacob. OK, so we call Tuesday, was put through Jacob's VM; 4 times. One would think the recipients would tell us that Jacob has off on Tuesdays. - or JACOB himself would tell us Monday that he had Tuesday off!! Another piece of bullshit, lack of communication- typical salesman shit talk just to keep us 'happy'... Well this did not - it upset us more. Again, sorry we signed for trailer.. we are locked in now.. and getting SHITTY service!!
Now we have to drive up to Longmont AGAIN--3 wasted trips- !!!
OK, now on to service:
It started of being good / nice guys - So, we drive and dropped the car off a day before- was told it is a 4 hr. install- I was told I would get a call for update however, she has today off! I called 2 times, I'm being told car will not be ready until 1630!! - so, on my way home from work- I get a call from Brian, service manager- hey, we need the trailer up here--HELLLLLLLLLLLLLO, why was that not communicated when we dropped the car off?? So they have to send a driver down to the house to pick up the trailer- my wife catches a ride to the service office with the driver- they hook up the trailer to my car to make sure all works well--of course she didn't see that happen- the driver towed the trailer back down to the house as my wife has never towed anything before and she was not comfortable driving the trailer back to the house - mind you this is trip #4 to Longmont / back to the house for this; I get home from work, the swing bar was NOT installed!!!! We have a camping trip planned for Friday / today- well, we have to bring the trailer back up for the job to be completed!--this is beyond frustrating!!!!
This outfit is a complete joke!!
This has been the most frustration process EVER!!!
Hey, any compensation for our time / gas, frustration??? Yeah- I didn't think so.
Sad part- our friends were ready to trade in their campers and get a new one from you folks read more