5I, Don Miller & my business partner, & his two dogs had an emergency. This business rescued us, devoting an entire day & staying after hours to fix difficult mechanical problems with axle, emergency brake and wheels. Salute to above & beyond the line of duty for service manager, Rana & her manager & all workers. We made it back to KC, MO. that night thru hail storm in Russel, Kansas in time to see Mark's wife before her surgery.5 stars plus!!! read more

Blue Compass RV Longmont - RV Dealers Near Me - Longmont, Colorado

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Three Months Waiting on a Warranty Repair--Extremely Disappointed" I am extremely disappointed with Blue Compass RV and the way they have handled the warranty repairs on my brand-new travel trailer. I have been dealing with a broken refrigerator for nearly three months, and I am still waiting for a repair or replacement with no clear timeline for when this issue will be resolved. This is unacceptable for a brand-new camper that I am still making payments on. What has been most frustrating is the lack of resolution and the uncertainty surrounding when my trailer will actually be repaired. When you purchase a new RV, you expect it to be in working condition and, if something goes wrong, you expect the dealership and manufacturer to stand behind their product and provide timely warranty service. Instead, I have spent months dealing with a major inconvenience while continuing to pay for a camper that I cannot fully enjoy as intended. My experience with Blue Compass RV has been extremely frustrating and disappointing. A warranty should mean something, and customers should not have to wait months without a definite repair date for a basic necessity like a refrigerator. I would strongly encourage anyone considering purchasing an RV from Blue Compass to ask detailed questions about their warranty service, repair turnaround times, and how they handle unresolved problems before signing a contract. A brand-new camper should not turn into months of frustration and unanswered questions. read more

I brought my RV to Blue Compass last December (had an appointment) to have the frame inspected and get extra steel plates welded on as recommended by Grand Design/Lippert because of excessive flex (they sent out a recall notice). It took 3-1/2 months to get the work done (about a day or two of labor). I was given excuse after excuse why it wasn't done. It was finally completed. Now today my usual RV mechanic showed me three cracks on the frame (outside) right where the plates were added (inside). There is no excuse as to why these were not identified and corrected. All they did was the required work for the recall and nothing more. We have only used the trailer twice since the work was done - these are not new cracks and should have been easy to see. read more

Warranty program is trash the worst experience I've ever had took months yes months to get a Warranty job in and months to get it fixed !!!!!!! Then it was still wrong and within a 45 minute drive broke again. Company sed they can't get it back in for over a month read more

I recently purchased a new Delta Light trailer from Blue Compass. Very positive results with Teran and Scott. read more

RV tech Andrew was so helpful. We came in just before closing and when he heard us describe the problem, instead of making us wait until morning, he took a quick look and explained what was happening with the water system. We were able to continue our trip without delay. Thank you! read more

The trade in was fair. Everyone was cordial and friendly. I've taken it back for service and it also went well. The techs seemed to know quite a bit of knowledge to share. I would recommend this RV dealer if you're looking for an RV and backup after your purchase. read more

"We ran into a big issue, but Blue Compass really came through and made it right. Props to them for handling it the right way! Our salesman is a fantastic human to work with, Thank you Taryn! read more

Watch out for the BAIT and SWITCH from this dealership.. Had a deal in a contract(writing) and then they said that they made a mistake on the price(ten thousand more) after all the trouble to get financing.. do not deal with BLUE COMPASS!!! read more

I had a great experience. Everything and everyone did and went perfectly. Teran showed me exactly whT I wanted. Purchased a trailer. Everything went great. When I picked up the trailer, Scott showed me everything. He explained, not only all the potential issues that arise with campers, he gave me the solutions too. Invaluable experience. read more

I had a deal going with blue compass, about trading my 2024 Jayco for a used 2023 toy hauler "it's what we needed" anyway had the deal already to go on a straight trade. The finance guy calls me the next day, and says they need 8300$ additional for a down payment, but the salesman already had locked with the toy hauler. Used toy hauler to reiterate. read more

I appreciate the time and care that was taken to help me find the right RV... I had lots of silly questions and the sales team took their time helping me understand RV 101. Lots of options and they can reach outside their store if they can't find the right one at their location! read more

BUYER BEWARE!!!! DECEPTIVE SELLING TATICS!!! They only care about selling a camper/RV to you. After you sign the paperwork, they will not answer the phone. We bought a brand-new Alliance, and they did not disclose that there is a laundry list of issues with the camper. The fridge, A/C, microwave, and the kitchen drain do not work. In addition, the camper was previously registered under a different name with Alliance. I'm still not even sure this is a new camper (I will give Blue Compass the benefit of the doubt it's new, but I'm not sure). That's just the bigger items. There are a ton of other items, such as cracks on the outer shell. They did not disclose this to us until after we bought the unit. They move the units around with the slides out, which causes cracking to the outer shell of the units. They do this because they don't want to keep batteries in the campers or swap them out when they need to move the camper - This was told to me directly by Blue Compass). We brought the unit back and told them we had a very important camping trip in a month (We have family flying out), and they said they would look at it right away. It is now 3 weeks since we dropped it off, and no one has even looked at it. In addition, the service technician was incredibly rude. I have had to bypass Blue Compass and go directly to Alliance, and we are now looking at mobile repair because we cannot get anyone even to answer our calls. This is after I agreed to purchase this unit quickly so they could meet their quarterly quota. I thought they would take care of me; That did not happen. The managers are Ryan and Ryne, and I would stay far away from this place and buy your camper somewhere else. As for Alliance, they are awesome! I have spoken directly to the VP of customer relations and they have been great. I wish I had never bought a camper here because we traded in our old camper, and we are now out of a camper for the rest of the summer/Fall and still making payments, payment for storage, insurance, etc. I know mistakes happen, but I'm a firm believer that how you handle mistakes is what makes a good company. They have failed miserably and do not care. read more

Need warranty work done. Called 4 times, 4 different days. no answer:-( Sure wish someone would call back! read more

DO NOT GOTO THIS BUSINESS!! My girlfriend and I went to go look at a class C RV and when we got to the RV the lady didn't really say much and didn't seem very educated about the RV and was not guiding us through the RV at all. There was no explanation of how things worked in the RV and was not told if things were faulty or that the sales women needed to show us certain things and as I went to open the freezer door it didn't swing open like a normal freezer door. I barely started to open the door and both top hinges came off and opened like a oven door would and the door fell off completely from above and landed on my girlfriends head and she isn't very tall so it fell a good distance and it definitely had weight to it because it landed on her head so hard. When you goto a place to look at RV's the sales person should know there product and if things are faulty so things like this NEVER happen. I spoke with the manager and none of them even seemed concerned or sorry at all. My girlfriend and I left immediately to go home and get ice on her head and see if we need to take her to the doctor to make sure she doesn't have a concussion or fractured jaw. She is not doing good and she can't move her jaw and has a big bump on her head. They showed no intention of making things right which shows there horrible integrity. The manager Brandon even had the audacity to tell me that is "normal" for the hinges to both come off and THAT IS NOT NORMAL I was completely shocked by his response. ITS NOT NORMAL FOR A FREEZER DOOR TO FALL COME OFF BOTH HINGES AND FALL ONTO SOMEONES HEAD. MORONS... A normal thinking human would think that should NEVER EVER HAPPEN and the sales person and maintenance should know of everything especially including a faulty broken freezer door on there 100k plus RV. No freezer door should ever come off that easily to where it falls and lands on someone's head that is absolutely ridiculous. I can't believe this happened and will never buy from this company. THIS COMPANY IS A JOKE... BRAIN INJURIES ARE NO JOKE AND SHOULD NOT BE TAKEN LIGHTLY. LEGAL ACTION WILL BE PURSUED IF THERE IS MEDICAL BILLS OF ANY KIND INVOLVED. read more

So if I could give negative stars I so would!!! I have never been so angry and frustrated, with customer service. My camper has been in there since mid August.!!! Sadly we had a tire blowout and take out our tanks. We took it to cousins because they said they could fix it fast. Four weeks later when we called them, they told us they were waiting for our insurance. We never told them that we were going through our insurance we told them we had cash in hand to pay for it so they sat on our camper for over a month not doing or ordering any parts! They have been telling us it'll be a week another week. My husband, got a phone call from a technician telling us we needed to come get our camper because it's in the way !!! We asked so you have fixed everything so we can come get it ? We got all know we haven't even started working on it and this was end of October ! Still as of December we have had no phone calls or any replies from our phone calls still wanting to know if it's done. Had to rent a camper after telling them we were camping and they said it would be done. Now they will not answer our phone calls or any email replies. Do not take your camper to these people they told us they would wait to see if water leaked out because they didn't want to winterize it because they had it. Just want my camper can't get it still locked up with nothing done!!!! read more

Blue Compass RV Longmont - This is before still waiting!!! - RV Dealers Near Me - Longmont, Colorado

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Extremely disappointed. I should have read the reviews. We purchases a Dutchman Astoria 5th wheel RV from the Longmont store that was represented as a 2021. All paperwork including bill of sale was represented as a 2021, but I noticed the registration had it as a 2020. I didn't receive the registration until the paperwork was signed. I looked up the VIN on the web and sure enough it indicated it was a 2020. All negotiations had been carried out with the idea that it was a 2021. Note: I would not have bought the unit if I had known it was a 2020 because of quality issues plaguing the the industry during the pandemic. I called and let them know the problem and that I felt the unit was misrepresented and some concessions needed to be made. I spoke with Jacob at the store and he agreed that even they thought it was a 2021 and he would do whatever needed to keep the customer satisfied. I asked for a reduction in price based on market and he said he would work on it. I also gave the option of buying another unit if the price was fair. Fast forward 2 weeks and now I am being ghosted. At the end of the day now I need to contact a lawyer to determine whether the contract is even valid. I haven't received the plate notice and I suspect it is because the title and bill of sale does not match. I was extremely professional and wanted to work this out. Buyer beware. read more