We had a very disappointing experience at Wins Eatery. When we arrived, we were told the wait would be approximately 10 minutes. The staff even checked with a table that was finishing up, and we were led to believe that would be our table. Based on that, we walked around for about 10 minutes as suggested and advise that we will be returning after our 10 minute walk, which they had told us!
When we returned, instead of being seated, we were told that that same table, which had someone mentioned they were leaving in 10 minutes, they had given the table to someone else with a reservation. If they had a reservation then why didn't they tell us prior to us walking around? Am I right or is this sketchy? This was never mentioned when we first checked in. If the table was reserved, we should have been told from the beginning instead of being asked to wait n walk around outside.
What made the experience even more frustrating was the amount of back-and-forth between the staff and the owner. BLAME GAME! The staff blamed the owner, saying he didn't know there was a reservation, yet we had spoken to both of them. The explanations kept changing, which made the situation feel disorganized and lacking transparency.
The issue wasn't that someone had a reservation--it was the poor communication and how the situation was handled. It felt like they were only focused on serving whoever was immediately in front of them rather than honoring what they had already told waiting customers. Our time wasn't respected, and no one took responsibility or offered a sincere apology, nothing meaningful! Especially when we have always been going there we're very loyal to restaurants and adamant about supporting local business.
The entire experience left a sour taste. Clear communication and honesty would have made all the difference, but unfortunately, this experience was enough that we won't be returning and no offense, the overpriced dim sum! read more