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Cerritos, CA

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Win Retina - Cerritos

5.0 (2 reviews)
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7 months ago

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4 years ago

The front desk people are very nice, the appointment center very helpful and the doctor and assistants are very diligent, great time

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Long Beach Retina

Long Beach Retina

5.0(6 reviews)
5.0 mi

We cannot thank Dr. Roizenblatt and his entire team enough for the incredible care my husband…read morereceived. From the moment we called with a retina emergency, they made every effort to get him seen right away. Jessica at the front desk was kind, compassionate, and so helpful during an incredibly stressful time. Every staff member we encountered was patient, professional, and genuinely caring. Dr. Roizenblatt is truly one of the best physicians we have ever had the privilege of seeing through all of the health challenges our family has faced over the years. He is incredibly knowledgeable, thorough, and compassionate. He took the time to explain everything, answer every question, and made us feel confident that my husband was in the best possible hands. What stood out the most was his dedication. He even spent his own lunch break performing my husband's procedure so treatment would not be delayed. That level of commitment and selflessness is something you do not see every day. We are beyond grateful for the exceptional care we received and would recommend Dr. Roizenblatt and his team without hesitation. They turned a frightening experience into one where we felt supported every step of the way. The Terrero Family

Dr. Roizenblatt performed a complicated procedure with a 60/40 chance of recovery. After one week…read moremy quality of life is much improved and I am gaining vision back every day. Of course, I am more than grateful. His staff is efficient and friendly and the office itself is nicely appointed.

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Long Beach Retina
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Acuity Eye Group

Acuity Eye Group

4.1(34 reviews)
5.2 mi

This place was great for an eye exam. I was in within 20 mins of my appointment. Try to book an…read moreappointment at least a week in advance. They take Medicaid vision insurance but the glasses will come in after a month or two according to the last who works with the glasses so make sure to order the glasses early. Dr. Le was very nice and through. She was quick and efficient at her job but more importantly was nice and easy going. She did not make me feel uncomfortable. She also made sure to describe my eye health to me and how to keep its health up. She also told me at what age my eyes might start having trouble.

I want to be clear that this review is not about the doctors. Dr. Suk have been excellent, and I…read moretruly appreciate the care he have provided. Unfortunately, my experience with the front desk staff named Susanna at the Downey office has been very disappointing. On two consecutive days, I had interactions with the same staff member, Susanna, and both experiences left me feeling dismissed and disrespected. The first time, I called with a simple question about the insurance authorization process for an upcoming procedure because I genuinely didn't know how it worked. Instead of politely explaining the process, I was spoken to in a rude, impatient tone that made me feel as though I shouldn't have asked the question. The following day, I called to ask if my appointment could be moved from 9:40 AM to an earlier 8:30 AM slot because I was concerned about Friday morning traffic. I was immediately told there was no availability. I could totally tell that she wasn't checking. So I called the Arcadia call center just a few minutes later, they found the 8:30 AM appointment without any problem and changed it for me. When I called the Downey office back Susanna to ask about the discrepancy, I received different explanations, "Maybe someone just canceled it" and instead of a sincere apology, I was told, "My bad." Everyone can make mistakes. That wasn't what upset me the most. It was the repeated dismissive attitude, lack of professionalism, and feeling that my concerns as a patient were not taken seriously. I hope management addresses this because the doctors provide excellent care, and patients deserve to be treated with the same level of courtesy and respect by the front office staff

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Acuity Eye Group - Michael Davis, MD

Michael Davis, MD

Acuity Eye Group - Retina associates downey

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America's Best Contacts & Eyeglasses

America's Best Contacts & Eyeglasses

3.2(52 reviews)
1.1 mi
•$$$

Been coming here for the past few years & they've been great! Recently got my prescription renewed…read morehowever when I picked up my first pair, the prescription was a little strong so I went back & had a recheck with the doctor. He adjusted the prescription & it only took about a week for my relensed glasses to come back, however I'm still waiting for my second pair. They've updated me that they're still on order & will let me know when they come in. How can I blame them for a shipping date they have no control over? Now my prescription is perfect! All free of charge because of the 30 day warranty if your prescription changes for any reason. They were also very understanding and attentive instead of annoyed that I had come back.The doctor is a complete gentlemen who is very thorough and everyone who works up front is extremely helpful. Also, the 2 pairs for $79 applies to certain frames, if you choose glasses that are out of the selection of frames for $79, then of course the price will be different. How are you going to get the Gucci frames with extra coating, UV protection, & scratch resistant but expect $79? Get real lmao! Make an appointment, show up early and complete your patient handout online before you go in so the wait to get in with the doctor is super quick. Overall best experience, this is why I keep coming back!

I rarely leave negative reviews, but after everything I've been through with America's Best, I feel…read moreother customers should know about my experience. It started at another America's Best location, where I purchased six pairs of glasses. I couldn't wear any of them because everything was blurry. After struggling with them for almost 11 months, I finally went back and asked them to recheck my prescription. I even paid for another eye exam. It turned out the original prescription was significantly wrong, which explained why none of my glasses were usable. To their credit, they agreed to replace all of the lenses. They said sorry! Unfortunately, that's when my experience with the Cerritos location became just as frustrating. When I picked up one of my repaired pairs, I immediately noticed one of the arms was crooked. As soon as I got to my car and put them on, I called the store. The employee I spoke with told me not to worry and said I could bring them back whenever I wanted. Later that day, I returned, and I was told the glasses had likely been damaged by the lab during the lens replacement process. I was assured they would replace the frame, but instead of replacing it outright, they told me I would only receive a $186 credit even though I originally paid $210 for the frame. Today I returned to resolve the issue and was helped by Rick. Unfortunately, the customer service was extremely disappointing. He was sitting on his phone when I walked in and acted as though I was interrupting him. After I explained the entire situation, his response was basically that he didn't know anything about it and that I could go pick out another pair. He never offered to walk me over, help me find a replacement, or explain the process. When I asked him to unlock a display case so I could look at a pair, he acted inconvenienced and annoyed. There was no professionalism, no empathy, and no effort to help resolve a problem that wasn't my fault. I sincerely hope management reviews the security camera footage from my visit because it clearly reflects how I was treated. This entire experience has been exhausting. First, I spent nearly a year unable to wear six pairs of glasses because of an incorrect prescription. Then one of the replacement frames was damaged during the repair process. Now I'm having to fight just to have the damaged frame replaced after being told it would be. At this point, I just want the last pair fixed so I can move on. Based on my experience, I cannot recommend this location. The level of customer service was poor, the communication has been inconsistent, and the entire process has been far more difficult than it ever should have been.

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America's Best Contacts & Eyeglasses
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Win Retina - Cerritos - retinaspecialists - Updated October 2026

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