Took daughters vehicle in for a factory problem due to knock sensor. Has 81000 has warranty . They have had for 4 days . Daughter kept calling to find out about vehicle could not get any phone returns until 5:45 and night . Told her it was not cover under warranty. Well that's false talk to dealer in Gulfport they told us it would be cover if we could get car to them. Talked with hunter and crystal at Wilson , hunter never returned any of the 15 calls we made. So they ran test told us it could be motor damage , then yesterday said it just needed an update on knock sensor and it would be 340 dollars. Daughter wanted to trade vehicle in but she was told they could not appraise due to maybe a bad motor. Again great customer service . So she will drive 3 hours instead of using this dealer which is only 8 miles away! Again GREAT JOB SERVICE MANGER HUNTER and Crystal!
Also tried to get ahold of owner . Also asked for regional Kia rep ! But all we hear is crickets!!!! Picking car up today hope the car does not break down. GREAT CUSTOMER SERVICE . If you have the time to repair vehicle properly call mark the service manager in Gulfport ms. He actually will return phone calls and go over what they are doing to your VEHICLE
update they do get good reviews when the sale a new vehicle , looks like the issue trying to repair them under warranty is when they don't remember you
THANKS A PISSED OFF VICTIM
GLENN STAPP read more