We stopped by today. It was around 1:20. Maybe 3 customers were eating. There were (2) women in front of us. When they began to order, a former customer came back in the store. The order taking employee left the (2) women to go check on this woman. There was a man at the register and another man in back, so not sure why this gentleman had to stop taking orders and wait on this woman. He resolved her issue and then took the (2) women's orders. They kept adding items to their order. We had been there about 10-15 minutes. When we get to the counter, to order, he says, "I am sorry I am the only one here." He started working on To Go orders. In the meantime, the manager comes in and they begin talking about the returning customer. We stood there maybe 5 more minutes and left. This is so rude and annoying. He was making meals for people that were not even there to pick up the orders. We visit this location often but will go back to our main location in Smyrna. read more

Wow, this place is way better than chipotle. not only cause the amazing food and options but because of the people! Ms. Tracy & Mike were the only names I caught but they made my experience amazing. first time and Willy's and I cannot wait to return. give ALL these employees a raise asap. this store is amazing ! read more

Willy's Mexicana Grill - Mexican Near Me - Atlanta, Georgia

I love this location! Everyone is always so friendly and welcoming. Tracy is absolutely the best!! Always in a good mood and funny and everything positive!! Also, the ingredients are ALWAYS fresh and my burrito is always delicious!!! Thanks Tracy and crew! read more

Miss Tracey is so welcoming. She talks to all of the customers and makesvyou feel welcome. When you go in so many businesses, these days, some employees don't even speak. It was a nice experience read more

Went in 20 minutes before closing and Ms Tracie took care of all 7 of us! She is da bomb! We got out of graduation late and were hungry after. I HIGHLy recommend this location and think Ms Tracie and staff are the best! read more

I have been coming to this location for years, but in recent history have also not been in a couple years, so my recent visit was a welcome return...Same old solid customer service, same old good quality food, same old satisfaction and the 94 "Health Score" is stellar in this day and age - Party on Willy's!! read more

Willy's Mexicana Grill - Sinaloa Tofu Burrito... - Mexican Near Me - Atlanta, Georgia

If you can't get DoorDash orders right, don't offer it! I don't understand what's so difficult about completing an order and not leaving out multiple items. read more

collectively every single person in there has an IQ of about 37. Absolutely atrocious customer service. Got my order completely wrong and would not change it until I talk to the other dude with dreads and a beard and he said was a complete asshole in the process lol not about to spend $23 and take home and eat the wrong thing... Absurd lol this willys used to be the tits. read more

Came in alone just for a queso. Walked in to an almost empty restaurant to NO GREETING. The cashier made eye contact with me from a distance. I quietly said hello and she looked away. All while some woman with a tattoo of lips on her neck stood right in my face making ONLY 2 little tacos that she couldn't look up to let me know she'd be right with me. I don't mind waiting, but do NOT ignore me. If the little things that count are ignored, don't dare expect a tip or for customers to be kind. Poor customer service. read more

Willy's Mexicana Grill - Empty restaurant with POOR CUSTOMER SERVICE... - Mexican Near Me - Atlanta, Georgia

Beware of this location. Check your receipt. They will add tip to amount without your consent. I reported this to corporate and no action or concerns where given. Also, this location needs a deep cleaning. I will not be returning. read more

Hello , I've been to this location plenty of times . Looks clean ... but it isn't . I've gotten food poisoning about 2 weeks ago from their rice . I felt terrible, I decided to lookup Willy's locations and there food grades . And plenty of Willy's around the Atlanta area have been having bad food grades . Which to brought to my attention on why I got food poisoning. The rice was bad, Bacteria grew which caused me to get sick, disgusted me very bad . But on the bright side great staff and clean store . Just not the food ... read more

Tracy was very efficient and sweet! She had the brightest personality! My team and I always come in and get greeted by her smile. Keep being amazing! read more

Best Willy's bowl I've had at any location. Amazing staff. Clean and quick and attentive. Sweet staff! read more

Willy's Mexicana Grill - Brisket bowl with picked onions - Mexican Near Me - Atlanta, Georgia

This has me full for HOURS! I should've just requested a lid and ate the rest later but I was being greedy . The service was great, the gentleman who made my food was "talking to the food" and that made the experience fun IYKYK. The ambiance is what you would expect for a food places such as this one, to too quiet and not too loud. 5 read more

Willy's Mexicana Grill - Baja Burrito - Mexican Near Me - Atlanta, Georgia

I haven't had Willy's much, in fact this might be my second time having it. Honestly, the food service has a GREAT manager or team lead. I didn't catch his name but he GOT THINGS DONE! And we didn't wait long at all. Things were chaotic but he multitasked and didn't miss a single beat to get our food finished. We need more people like him read more

Every time I visit, the customer service is on point--super friendly and quick with the good vibes! I'm loyal to the Frito Burrito (can't help it), and this time I added veggies... a flavor upgrade Crunch, cheese, freshness--perfection. Bonus points for the great music playing while I waited--had me vibing the whole time. Keep doing what you're doing! read more

Best Willy's I've been too! Food is so fresh, meat well seasoned, and the staff is so friendly!

Pleasantly surprised by the amazing customer service and kindness from the workers at this store! Miss Tracy leads her team well and gave each customer a personal touch! She made sure my tacos were made well and was careful to keep the crispy one intact! read more

I haven't had much of an appetite lately but I needed something to hold me down until 7 pm, so I got chips and queso!! Yum right? It was meh. The corn tortilla chips really lack any kind of flavor or seasoning. The queso is white queso and I got mine with fresh jalapeños for no extra charge. The queso kinda tasted like it had meat in it which I thought was really weird. read more

Willy's Mexicana Grill - Chips con jalapeño quest and house spicy and mild salsa with lime. - Mexican Near Me - Atlanta, Georgia

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I just left Willy's in the vining and ordered a burrito with guacamole on the side when I got home after picking the tomatoes out I ended up with 1/2 teaspoon of guacamole pictured below.But this is what I'm really upset about is in the front of the building they have a sign thirsty Thursdays free large soda with entree nevertheless I hope one day they start training people to do their jobs correctly! I very seldom complain about anything but now it's really getting annoying. read more

Willy's Mexicana Grill - It was supposed to be guacamole - Mexican Near Me - Atlanta, Georgia

staff was nice enough but the woman (who i can only assume was a manager or smth) overcharged me 4 dollars for my burrito... i ordered a kids chicken ($6.95) and she put it in as a normal chicken (10.25) despite the guy putting it together saying "kids burrito with chicken" about four times in english AND spanish. overall fine experience i just want my four dollars back read more

Great customer service and food! Mike and Eli took great care of us. We will be back!

I stopped in because I saw that they had good reviews on yelp. Overall my experience was really good. I didn't have to wait very long to order my food on a Sunday afternoon. I got a salad with tons of toppings and the tofu. The tofu was actually really good. It was cut into small pieces so it was crunchy on the outside. They did put a ton of lettuce in it granite I did get the salad but I was unable to finish the whole thing. The only thing I would change is to ask for the beans on top of the lettuce versus under. My husband got the Frito burrito and I tried a bite of it. It was pretty tasty even though the Frito part became pretty mushy after a while just because of the sour cream inside of the burrito. read more

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When coming into this establishment I always feel welcomed. No matter which time of day! The service and food are absolutely wonderful. I enjoy welcoming environment for a sweet date night or even a family night. It has a real cool vibe. read more

Today was a slow day for Willy's but, while I ate, I could hear Ms. Tracy greeting customers just as kindly she greeted me. Her genuine warmth reminded me of and renewed my appreciation for the welcome and hospitality for which the South is known. One might not recognize the value of such personal interactions until they are no longer common. I wanted to commend Ms Tracy to you all for the pleasure of her service. And, as always, no other place comes close to Willy's burrito or salsas and I still love the cozy, easy atmosphere of their dining area. read more

I stopped in for lunch today at the recommendation of one of our Front Office Specialists. She said it was better than Moe's, which is a usually spot for me, and I must agree the food here in pretty good. It's local. They have very fresh ingredients and it's a quick in and out. It's a good spot to drop into to get some good food that is both healthy and nutritious fast and made-to-order. read more

Willy's Mexicana Grill - Ground Beef Rice Bowl with Cilantro, Peppers, Onions, Black Beans, and Lettuce. - Mexican Near Me - Atlanta, Georgia

Brandon (GM), Marcus (Chance the Rapper) and Brian are what makes this the BEST Willys location EVER! The good customer service and food always makes this an amazing place to eat! I love this location and tell everyone about it! Can't believe I'm just now reviewing! Sooo good! read more

This location is pretty hit or miss from a food quality perspective. In my most recent visit, the pinto beans for example were so dry that they crunched when being stirred. That does not make for a pleasure tex-mex meal so maybe a bit more attention being paid to food quality would be good. That being said, the employees here are great. They were very attentive and professional. As customers left, the team was quick to jump into the lobby and clean it up which was really nice. They also interacted with every single customer that walked into the door. All in all this is a great place if you just need a quick meal on the go. The food was good, service was great and the lobby was clean and well kept. read more

As I was checking out I seen the cook walk over to the trash can with the spatula , hit it on the trash can & right back to the grill. Very unsanitary , thankfully I didn't get any protien. read more

Ms. Tracy is awesome! The food and the service here was great, will definitely be back.

This was my first time trying Willis and it was great... But one of the Amazing this was the Awesome customer service from their manager Traci at the 2640 Cumberland pkwy, in Atlanta store. She was so inviting and cheerful and she made this a great experience for me and I will definitely be back.loved her spirit in talking about the good and dealing with her staff. read more

I ordered for delivery, among other items, a salad with veggies. cost is $10.50. I recdeoved a container with romaine lettuce only which i could buy in a supermarket for $2.00. I called and only got a voice mail. no one called me back. read more

It's hard for a customer to understand when you have a Manager not delegating to his employees even though he has two people that are brand new on the floor for two days he stands there and makes an issue and complaints as a manager read more

My first instinct was to walk out. The food area was a complete mess, as if I'd come during a big rush. Yet, only one person walked out right before I was the only customer inside. But I took the leap of faith & was quite impressed! My Philly Burrito was excellent! The queso was really good. I'll try them again as a quick go to but I sure hope they clean up the place next time & this was just an isolated occurrence. read more

Willy's Mexicana Grill - Willy Philly Burrito smothered in Cheese Dip - Mexican Near Me - Atlanta, Georgia

Great service every time I have been here. The food is very good and better than 90% of the equivalent Mexican restaurants in the area. What pulls the eating experience together is the great service. read more

Worst service I've ever had. Tuesday the 14th I went in to order a burrito. The guy was leaning against the counter with his back to me. After saying something a few time to catch his attention. He said "what you want" not how can I help you or what would you like? Then when I said what I wanted. He acted put out and annoyed. Then he passed it over to the next guy who said "what" I told him what I wanted. He slopped in on, acting put out also. Then after they passed it to the cashier. She said what is it? I said pork. "She said steak?". I said no it pork! Again. She got irritated. And then said "chip". I said what cause I didn't hear her all the way. She pointed at the chips rudely and say "CHIPS?". I said sure and when I paid she was annoyed I had exact change. The whole place was a mess and everyone was rude. The burrito wasn't even that good. Tasted like the meat had been sitting there for a long time, the lettuce was browning, and the guacamole looked bad as well, and the chips were super stale. Worst experience I've ever had. Worse than Moe's even. I would said don't ever bother going in there. Unless you want to be treated like shit. read more

Willys in Smyrna is excellent. Always get tacos. Extra $ for guacamole and queso is worth it. Only wish they had outdoor seating. read more

This may sound a little crazy but I really come to this location because of Bryan!!! He makes everything easy and smooth ! I make sure to visit at least once a week ! read more

I've been to this Willy's on three occasions, and I'm going to avoid it from now on. Willy's offers a great fast and fresh Tex-Mex concept, which is so poorly executed by the staff of this restaurant. On each visit, I've been disappointed to experience the following: GROSS FOOD PREP AREA: The food on the line is a mess - partially empty containers stacked all around, food from each container mixed in with the others. I't really unappetizing. BAD ATTITUDES: Employees seem only half interested in even being there. The guy making my order lost interest three times to talk to a female co-worker. My finished burritos sat open on the line for 3-4 minutes without being rolled up. They were not hot when we received them. POOR FINISHED PRODUCT: The chips we received were totally translucent, soggy, and saturated with oil. Come on! The chips are the most fun part, and they're easy to prepare ahead of time. When we arrived home with the order, it was a mess - burritos rolled improperly (it was just chicken, cheese & rice - rolled wider than long, like a coffee can). The bottom of the burrito bowls was a lake of liquid from the pico - no effort was taken to drain it. It's sad, because the location is convenient, and the food from Willy's is terrific at other locations (like West Paces Ferry), but it's not here. It's a frustrating waste of time and money. read more

Ok so I went back yet again. I was also asked to reach out to what they say is the Willy's feedback email. Surprisingly I wasted my time doing so. The service is the same if not worse than before. I honestly don't have much more to say! If the goal is to serve the area with what's considered to be somewhat fast food, don't be mad @ me. YOU APPLIED AND FILLED OUT THE APPLICATION AND WILLYS HIRED YOU TO GIVE NOTHING BACK! This location is seriously a disaster and to think I replied to an email for feedback and even with that got nothing. Never again!!! Can you since the hatred now for this place? One star is way more than what they deserve and if you don't understand what I mean. "Keep an eye on what's happens during food preparation". read more