I have been going to Willner for years. I started going when I had some serious health issues. Now, I just go there instead of going to Duane Reade for remedies. It is a far more natural approach. Got a cold? They have something for it. Got indigestion? They have something for it. Got any aches, pains, health issues? They have something for it. Got stress? They have something for it. Yes, instead of going to Duane Reade or your regular pharmacy, stop by Willner. They will help you to find something that is far more natural to help you through. Got something more serious? They have something that can help you. Many of our illnesses today can be helped or cured with diet and the addition of vitamins and other supplements to our diet. They are natural and side-effects are the exception not the rule. Willner has some very knowledgable staff. Many are trained pharmacists, nutritionists, herbalists....They are very helpful. I'm sorry if this sounds like an advertisement for them. They helped me so much when I went through some health problems that I am a loyal fan. read more

They are great! Even can order Standard Process Vet supplements. Bonus!

Great selection of supplements but a bit on the pricey side and some of the sales people can be quite rude if you ask too many questions.

I purchased 5 items, but the cashier only put 4 in my bag. I didn't realize that until the next day. I called and spoke to the manager. He was abrupt but said, according to his records, he could not verify my complaint but offered to sell me the same item for 50% off. While I was explaining why I was not happy with that solution, HE HUNG UP ON ME. POOR CUSTOMER RELATIONS. The guy needs a course on how to talk and treat customers. If I could give a no star, I would, but the review would not go through. I tried to write this review on their website, but it would not go through. SAD, SAD, SAD read more

yes, they are crusty - & yes they really know their shit. love this place. over the years this place, though no social club, has been a true source of healing & the knowledgable staff has had no problem ordering the most arcane items - all for the purpose of better health for all. viva la wilner, lol read more

I went to the store looking for some essential oils and bath salts as a gift for my partner. They had an awesome variety of products to choose from at affordable prices. read more

Just another supplement shop, nothing special about it. The nutritionist in the back didn't seem to have much knowledge about the vitamin/formulation I inquired about and appeared to have been just as unhelpful to the other patrons ahead of me. Cashier girl was your typical retail worker earning low wages and no incentive to interact with customers in a civil or even baseline normal way that humans interact with each other. read more

Willner offers some of the lowest prices on high-end supplements, compared to most stores, comparable even with super-cheap vitacost.com. Although, I find something cheaper online occasionally. I'm grateful to the friendly and very knowledgable staff members (Mickey and Alan, especially) who remember who I am and which products I regularly buy. That's great customer service. read more

In NYC - the difference of a bodega/sundries store and a pharmacy/chemistry is that a pharmacy/chemistry HAS A PHARMACIST AND 99% of these pharmacies OR chemistries accept some sort of insurance. THIS ONE DOES NEITHER!! No pharmacy like asthma medicine (fairly generic) AND NO INSURANCE accepted. Um, I declare a name change OR I feel somewhat baited and switched. read more

Rude sales person. A Russian named Allen with shaved head and a bad attitude. Couldn't answer honest and dimple questions, got argumentative and fix missed me and walked away. They lost a big sake and a loyal customer. Manager Larry was spoken to do let's see if he does the right thing aNd fires that arrogant bastard. read more

I am sorely disappointed by the Willner Chemists in NYC. While this location is bigger and better staffed than the dinky shop in the Financial District, it still doesn't compare with the Willner Chemist in Atlanta, GA. I've found that a lot of the products are over-priced at Willner. The staff have been unhelpful, not knowledgeable, and hard to track down. I had such a good experience at their store in Atlanta so I was shocked to find such ineptitude amongst the staff in their flagship store here in New York. From now on I just plan on ordering my products online... read more

If you are the type of person you values high quality service, with nutritionists on staff who are passionate about health, you will love Willner. I've been going for years, but I have to give a testimonial after going there today. My doc told me I had a Vitamin D deficiency and I spoke with one of the nutritionists. He asked me what my actual level is and told me exactly what I should be getting. He even said that when my doctor rechecks my levels, I should come back for further recommendations. Bottom line is, if you are seriously invested in your health and want outstanding service with people who seriously know their stuff, Willner is definitely for you. read more

Very knowledgeable staff and probably the best selection of high quality vitamins I have seen in the city.

One Star! Why? Because for 5 years I am calling to STOP bombarding my mailbox with thick- other-mail-blocking-when-traveling- unwanted-catalogues. I stated many times that I do not wish the environmentally irresponsible and unwanted giant book of paper, I believed your empty promises every time. But I am tired of you guys giving so little about what your customers want. You got it, I am taking my shopping to common sense stores. read more

Unreal store perched right next to grand central station. I love the GoGreen Hemp CBD gummies and tinctures they have! Takes the edge off during stressful days. read more

This place vies with Westerly in terms of its wide selection of reasonably-priced natural supplements from butterbur to essential oils to stinging nettle. They also have a small selection of books regarding natural remedies and a small food section. I have only visited the store downtown (which is, I think, the smaller of the two). The staff behind the pharmacy counter are invariably friendly and knowledgeable...the staff behind the counter or on the floor, less so. read more

Went in last week for an adrenal support supplement. The young salesperson was very nice and gave me two options. He didn't know much about the product so he asked me to wait for the older russian (I think) guy... This guy knew his stuff. I bough a bottle of 120 pills for 15 less than I could on Amazon. I was really surprised at the price. I love Amazon, but prefer shopping locally. I will go back within the next week or so.. read more

Great spot located right in Midtown by grand central station. The staff here is really knowledgeable about all of the products they sell and give great recommendations. They have some really unique and great products that I haven't seen in other health food stores / pharmacies. Highly recommend read more

I was at this store today after almost one year even though I work downtown NY. I rather go to bell bates around the corner than Wilner. The store manager named Sam is very unprofessional. When you ask him a question his answer is " I don't know". So when I asked him why he is working at Wilner most importantly if he is the manager he should atleast have good customer service skills, then he claims I am being rude. How can I be rude as a customer when I have a question. Anyway other staff seems to be fine. Only this manager seems to have a problem so far. After the last incident where they sold expired vitamins to me I never went back. But I thought he must be gone by now and went anyway to the store. But his attitude has not changed. Either he doesnt like colored people or he is just plain simple rude and lacks customer service skills. Or may be he just doesn't care about Wilner not making money by losing customers. I rather walk few blocks to get to Bellbates, since the guy at the vitamin isle is the best informative person to answer simple questions with a positive attitude all the time. Everytime I go to Bellbates I buy more stuff than I plan because of the nice staff there. It's also sad to see that Wilner employs managers like these. Atleast after one incident they should have trained him. But as far as me and my co-workers we are done with Wilner and switching to Bellbates even though its few blocks away. Hope this helps. read more

Great place for your vitamin fix. Super friendly and knowledgeable service. Thankfully, it is right down stairs from my office.

I went into Willner on January 16th 2019 and had the best experience. The nutritionist was informative, professional and polite. My doctor called while he was filling my prescription and I had to leave without him finishing. He remained professional and polite! I am going to go back and get ALL of my vitamins from now on. I recommend this pharmacy for everyone who wants great quality and who wants great customer service. read more

Great prices and selection, they have almost everything of quality products, always helpful nutritionist/pharmacist, and when you order something that isn't in the store you don't have to pay for shipping. Convenient location too. read more

I have patronized the store at 100 Park Avenue (and 40th Street) for about a year. The store is well appointed and has a wide selection. They do have some pretty good sales so check their website from time to time if you buy a particular product regularly. My main problem with the store is that the salespeople are not especially helpful. Some of them seem to have little idea what they're talking about and offer nonsensical views on the benefits of this and that pill or potion. This is a common problem in a domain that is filled with pseudo-science and unsubstantiated health claims. If you do your own research before shopping, don't slavishly follow the advice of Dr. Oz and watch for sales, Wilner can be a good place to buy vitamins and supplements. read more

If herbals and homeopathic therapies are your thing, this is definitely the place for you. They have it all, and I have found most of the staff to be knowledgable. I usually go to the downtown location, it's smaller but I find the staff to be more willing to help. read more

Great Store with Awesome selection of herbal remedies! Staff are generally good but sometimes a little iffy....

I have lived in NYC for 25 years so I understand urban business practices. I have purchased hundreds of dollars worth of vitamins and supplements from them many many times. here is my assessment: Imagine a woman going to a very butch lumber company and asking all kinds of questions before ordering. it is commonplace for the graceless men who work at the lumber mill to treat the woman like crap (probably hoping she will never come back). Similarly, forget trying to ask questions about the products there. They will not venture a personal opinion and fully expect you to be a pharmacist before ordering. (preposterous). I find everyone there to be a social troll and hard of hearing. to make things even more complicated, yes, they have ten brands of every product and when you ask simple questions about quality, value, and their irritating rotating discounts, they bristle. Dayum! I thought you sell this stuff. I have been sold a product that my nutritionist told me was pure waste and only gave me expensive urine, when the proper product was on the shelf right beside the one they sold me. That is not help. IF you do your own homework elsewhere with decent humans, it is good to order from these dullards because their prices are usually pretty good (but you always feel cheated by them anyway because they are not willing to discuss value, etc with you.) I prefer to order on the phone and have them mail the order to me because the place is overwhelming and the service is enormously underwhelming. even the people who answer the phone are very difficult to communicate with, but the job gets done eventually. (social skills : VERY LOW) I will come back, but only to save money. read more

I work around the corner and have therefore frequented the store numerous times to purchase products. They do indeed have an excellent inventory and prices are reasonable. HOWEVER, I have learned to do my research regarding products BEFORE I enter the store. Yes, the staff is knowledgeable but they are a very unpleasant group of people who seem to think their customers should be grateful for their attention. NOT a model of customer service. read more

I have always been a huge fan of Wilners Chemist for years until today. My friend and I came in on a Saturday morning and started to browse around. We had a saleswoman who was was completely useless. I wasn't sure if she had relatively little knowledge or was just disinterested in helping us. Regardless we picked up some stuff, some of which was on sale. But when we were being rung up we were told the sale was over and that they would NOT honor the advertised sale prices in the store. We were told it was early and they didn't remove the signs yet. Early, it was 11am and they were open an hour already. We were floored and left our entire purchase at the registered. Maybe the Saturday staff should get lessons from the weekday staff because we were floored at how poor the customer service was today. read more

I pass this store on the way home every evening and always wanted to stop in. I purchased a product which I found to be $10 less at the Vitamin Shoppe - the very same product. the young customer service reps are also very rude. I will not return. read more

I give three stars for the selection of supplements here, and the prices are pretty good. But the staff is pretty bad, except for maybe 1 or 2. Cashiers look like they're half asleep, and not too friendly. And I called here to ask if they carried "muscle milk" protein shakes and whoever I got on the phone actually laughed at the question, as if I were asking for such a strange thing. Bizarre...went to GNC across the street and found the 1 2 3. So overall, I find the staff bad...sorry to say. I remember the downtown one years ago anyway, had very nice staff. Not sure if that is still the case, but this location could use some customer service training. read more

phoned to order a product i had purchased there. An incredibly nasty woman (Russian accent) asked me the name of the manufacturer. I twice gave her the brand name but said I didn't know the maker. I suggested she could look it up on their data base. She hung up on me. Guess they don't need sales. read more

Willner is simply the best place to purchases supplements, vitamins, and other nutritional products, in NYC. They have the most courteous, professional, knowledgeable staff. They do business the old school way, by being very attentive to their customers. It is always a please to order from them. They have an outstanding selection of the best brands, that you won't find in health food stores. Their prices are excellent. The store is clean and spacious. read more

Downgrading from five stars to three stars. Been a frequent customer for over ten years and my latest visit showed a serious decline in staff competence, courtesy and surprising gaps in store inventory. It used to be that you couldnt walk three feet without being offered expert assistance. Now you need to chase someone down and, unless it is one of the few old-school staffmembers remaining, will be met with a blank stare. The guy I asked for assistance was apparently mortifed by any reference to menstruation then directed me to products for menopause and apparently didn't understand the difference between menstruation and menopause. Then he flagged down a female employee who tried to be helpful but said i should just look around for stuff myself. Then the cashier looked annoyed that I interupted her private conversation to buy things. And when a product didnt have a barcode I helpfully offered her the barcode from the shelf and she actually stuck her hand in my face like I was a nuisance to her for interrupting her call to the manager for that same information. After a three minute hold she came off the phone with information identical to that on the slip in my hand. She then complained that I interrupted her! this place used to be staffed with enthusiasts who knew the store's products and organization like librarians on the Dewey Decimal system. Now you are lucky if you can find anything and don't get the stink eye. One star for new staff. Five stars for old staff and convenience of the place. Three stars total. read more

I love Willners,and their on air radio show,but I have to tell you that some of the young people who work there are from hunger!This afternoon I went in to pick up a few item the man behind the counter,Mr Bey was having a very loud conversation with some one going out the door,and the young lady at the cash r didn't bother to tell him that he had a customer,so I spotted an older man Michael,he was great as he ran around the store scooping up just what I needed,when it came time to pay I wanted to use a credit card,and cash the young lady told me No,I replied why not?It didn't any sense,bottom line if it weren't for mature workers I won't shop in some of these places!! read more

I deal with Willner's online for vitamins and complicated homeopathy orders. They are very knowledgeable about their stock and can messenger for same-day delivery. What I mean is, I love them. read more

I only shopped here once, but the staff was friendly and helpful, and I was taken care of very well. From what I hear, the place has a good reputation and has been around forever. It is a little pricey, but recommended overall. read more