My boyfriend and I heard about their Valentines Day Special and decided to make a reservation. The special has a fixed price, and you just pick and choose what you want.
We have a lot of comments. So I'm going to break it down by section to make this review easier to understand.
Service:
We walk in, and there's a hostess on the phone. But it clearly was not a business call (clearly because she said "love you" at the end). We were standing there for about a minute or two before her call ended. Then she hung up, and proceedes to walk away, and only then did she realize that we were there (right in front of her). And she acted surprised and said, "oh, did you guys want a table?" No, I want to buy a horse. YES I WANT A TABLE WHY ELSE AM I AT A RESTAURANT. *breathe in... breathe out*
Okay so then we were seated. Our waiter was very kind, but it seemed like he wasn't knowledgeable about the menu. There was the separate menu for the V-day Special, and as we were looking at it, he came over and said that the drinks were going to be $5 for the first round, and then their regular price for proceeding rounds. Which would be fine but it explicitly says that the first round of a cocktail/beer was included in the fixed price. I asked him about that and he said "yeah its included, but its $5". Confusing but I knew I was going nowhere with it so I just let it go and ordered my drink. The vday menu itself was confusing as well. Why did they include a salad on there that is not included in the fixed price special? Beats me. Also it has the vday special at $37.50/person, and the website has it at $65/couple. What?!
The bread didn't come, we had to ask the waiter to bring it. It eventually came after our soup and drinks. He didn't really come in and check if our water was full, or anything like that. Once we got our entrees though, he came back periodically to check in.
On our way out, despite there being two staff members at the hostess desk, we were not greeted or thanked for coming, or wished a happy valentines day.
Food quality:
The food was good. Except... my boyfriend ordered the prime rib. They told him "okay I'll put that in right away because we only have 3 left". Um, what? You have your Valentines Day event advertised, did you not plan ahead for customers? We came in at 6:30 on valentines day, and you only have 3 prime ribs left?!?!?! Not okay. It's not like its 11pm and dinner is well over and done. Anywho, he ordered the prime rib medium rare. Definitely was not medium rare. It was medium well. Not okay. But we didn't complain, because we hate sending food back, knowing it will just get thrown out. The dessert was dry and not appetizing. It was supposed to be a cute little chocolate cake but eh. If we were to rate the food alone, we would give it 3.5 stars out of 5.
Ambiance:
If you're going to advertise a valentines day event, at least ATTEMPT to theme the place up. There were no special decorations for valentines day. Not even just flowers on the table or something. The most themed up they got was printing their vday menu on pink paper.
And here we go. The bathrooms. Absolutely disgusting. They need staff to clean that and check in more frequently. The trash was overflowing, the floor was disgusting, and it smelled like it hadn't been cleaned in a week. I've seen cleaner bathrooms in NYC's Chinatown. And in the Philippines, which is a third world country (and I can say that because I lived there).
Last but not least, it qas advertised that the fixed price would be $65, gratuity included. We were charged for the two drinks, which we shouldn't have been because they were supposed to be included in the fixed price. However my boyfriend only noticed it now as we sit in the car driving away from the place.
All in all, we were very unimpressed. We will NOT be coming back. And I am very very sad that we had to have this experience for Valentines day, which is also our anniversary.
And yes, I am so upset about the experience that I started writing the review as we were finishing up paying and leaving. I couldn't even wait till we got home. read more