Been here several times with my pet for check ups (and once for a cough/vomitting). Staff (assistants and front desk) is friendly, minimal wait time, place is clean. They answer their phones, etc. Have seen three different vets -- the two women have been very friendly, one of the male vets was less so. read more

Positive experience. I am a college student and I value price transparency heavily, and before they charged anything they gave me a very accurate quote and explained each item - very appreciated. The examination fee is $95 which is pretty standard but on the expensive side. They treated my cat with love and care. My cat had flea issues and was also missing Rabies, Leukemia, and FVRCP vaccines. Each vaccine was about $60-$90. He was also prescribed antibiotics which cost $80 for the injection. In total I spent about $550, but everything on the price breakdown made sense and I had the option to opt out of anything. Overall positive experience. read more

5 OUT OF 5! My cat got his vaccines all for $165. Another thing that is a plus is the fact that they gave me medication without actually having to check in on my cat. He was not pooping for a couple of days and they gave him lactulose which helps with constipation. My cat ended up pooping within hours of taking the medication. read more

Do not trust these people with your babies! My cat was there yesterday just for a regular check up they said he had an ear infection and an ulcer in his lip. So they gave him a steroid shot and sent him home with antibiotics which she said (the doc) to give him when we got home. His antibiotics was giving after he ate as instructed and then three , four hours later he foaming at the mouth and can't breathe. We took him to ER where they worked on him but couldn't save him. The doctor called my wife and said she couldn't give an explanation on what happened!! How my healthy cat goes in for a check up and then dies after ? Same day I need answers. We trusted this place and now we no longer have our Leon. read more

Son muy amables y cariñosos con la mascota. No hay que esperar, son muy cumplidos con la cita.

The staff here does not have a supportive or helpful attitude / manner with their clients. They are unpredictable with their support, dismissive of your requests, and offer up diagnosis's without fair evaluation. They are also understaffed and with the staff they do have they do not show genuine interest in resolving you or your pets concerns. I am suprised this business has been running for as long as it has. I assume this is only because their convenient location and minimal competitors for the area. If you care about the general well being of your animal, do not bring them here. read more

I don't know why I decided to give this place another shot. I made an appointment for my 6 month old frenchie as she is developing cherry eye. When making my appointment I was explicitly clear as to the reason for my visit. 4 days later upon showing up to my appointment I'm told that they do not deal with cherry eye. In effect delaying care for my dog as I didn't book an appointment elsewhere, it feels very much like they didn't want to miss out on the examination fee with no real regard for my dogs eye health. Two years ago they had me wait 2 hours after my appointment time not only were they not apologetic about the absurd wait time but when my pet was finally seen the vet decided to shame me for not updating my pets shots earlier in the year,,,, never again!!! read more

Dr. Dinz save this clinic to get one star (Zero if allow) My pets are long term patients at this clinic and I totally understand and putting up waiting time, bad reception, grumpy staff attitude, etc. The staff so afraid that my scary dog will get in before the time they open so they lock the door every time the staff go in amd out snd some staff don't have a key he/she have to ask the staff inside to unlock the door for them. I just sit outside and watch the funny show, lol. Then when they open the staff just go to the door and unlock it without letting tons of customers who wait outside know that they actually allow customers to go in now. People have to guess what they should do and the reception just walk around try to not make eye contact. There are at least 3 appointments at 10AM including mine and everyone who come after me go ahead of me that is so GREAT! Lol. I know everyone have their own issue and everytime I go to this clinic I try to be positive as I can but it doesn't mean they can treat me bad because they have a bad day. Only one that still keep me to go back to this clinic is the doctor. He is understanding, reasonable and very kind. I have mix experience with this clinic and I can see why some people are complaining about this place. read more

See all

Really great experience. Dr. Dinah Russel was professional, thorough, and caring. Jam, the nurse/technician was so gentle with my newly adopted 6-year old rescue. And the administrators were patient and very helpful. Dr. Russel was upfront about costs and made sure I knew all of the options available to me and their prices before making a decision about treatment. I highliy recommend this clinic. read more

TL; DR: Vet said dog was healthy and no teeth extractions needed. Turns out 8 teeth were removed. And they lost my collar with tags. I've been coming here for over 6 years without any issues until my most recent visit. I brought in my dog for a dental cleaning. I had already received the estimate less than 2 weeks ago when the vet saw her. I was told she's "young and healthy" and most likely wouldn't require any teeth extractions. When I scheduled the appointment, I had a similar conversation with the person on the phone. So fast forward and I dropped off my dog and signed the papers. They told me to call at 3 to find out when I can pick her up (kinda strange since you would think they would call you). I called up and they said she's ready to be picked up. Headed over and waited outside. I had to call 9 times just to get through to someone (phone lines were busy). Once I got connected, she told me the total bill and that 8 teeth were extracted! I'm sorry, what?! I was under the impression zero teeth were being extracted. I'm utterly shocked, both by the bill and what my dog just endured. The vet eventually came out and gave me the whole "it had to be done, once we got in there it was worse than we thought and had to remove them". I started crying right there on the street. It was just a complete shock to me. Why didn't someone give me a head's up when I called? I wasn't mentally prepared for this. I was ready to come pick up my dog and maybe even walk her out if she was feeling up for it. Not give her pain meds and antibiotics for 10 days while she's feeling miserable. The vet was saying that they told me the estimate... yes, except she was very insistent that my dog was healthy and probably wouldn't need anything removed. Don't put false hope in someone. So eventually someone brings out my dog. She looks so dopey and I just have him put her into my sling carrier immediately. He provides me with the aftercare instructions. Apparently she needs to be on wet food for 10 days, but luckily that's what I already feed her. Feel bad for anyone who gets that additional surprised and is unprepared. Right before I left, someone came rushing out with my leash. Then we headed home. I arrived home to discover someone put her arm and head through the same hole in her harness. Poor girl was probably so uncomfortable the whole trip home. Then I notice her collar is missing. I call the clinic up immediately and they claim she was never brought in with a collar. They leave me on hold forever, so I continue searching the apartment. Finally they tell me the intake papers state she only had her harness and leash. I NEVER take her outside without her collar because of the NYC dog license law. So I know she had it on. I swear I remember hearing it jingle when I handed her off at the clinic. I don't know if it's due to the difficult times during Covid or if they've always been this way. I truly felt heartbroken that day: the combination of pain my dog must be feeling, shock of what they did to her, loss of trust after they assured me she wouldn't need any extractions, lack of care when handling her belongings... it was just a lot. read more

We had a very traumatic life event with our 11-month-old kitten last week and the staff went above and beyond to provide respite and tranquility for all of us. We were a mess, they were calm and professional and did us a favor that, had they not, would have altered our kitten's end-of-life experience. Thank you to the doctor + staff for opening their doors to us and for being so empathetic to our situation. read more

This is one of the clinics that offer cheaper prices on services, however they make their money by forcing expensive treatments escalating treatments to the maximum invasive options. I have so many examples of situations but heres a few: I brought my 10 year old dog for a dental consult, and right off the bat the vet said she needed to get 8 teeth pulled. I went to another vet for a second opinion and they said she just needs a regular teeth cleaning--no need to pull any teeth at all. Went in to bring in my 1year old dog for vaccinations and an allergy test. They refused to do an allergy test and injected her with Cytopoint instead. It doesn't make sense to play this game of trial and error when we can just do an allergy test and find out what's causing her allergic reactions. It's clear they just want us to spend $160 every 3 weeks instead of fixing the problem at its root. This place is more concerned about making money than actually taking care of your pets. I have since moved onto Northside Veterinary near Bedford for care. read more

All I have to say is that Im happy with the results and prices. My dog got neuter and he is recovering fine. Thank you and sorry for my first review. I definitely will recommend this clinic to people with dogs. This will be my dogs clinic for now on read more

the bad rating is because of yuppification of the neighborhood, not a lack of good care. i would trust them w my dogs life. they're availability is always soon despite always having a few animals in the waiting room and busy bees behind counter. gosh i swear yelp reviewers are some of the most entitled rude people, i doubt most went here read more

Been going here for my dogs since 2010 but now have to make a change. After years of great service, and Dr. Diaz is fantastic, they have completely turned me off. My dog had an appointment maybe not even a full month ago, and we have always been told that should we want a further test, bring a sample for analysis. Well we TRIED to do that and were told that they would not take a sample unless she had an appointment. Plus, they wouldn't take the sample unless it was taken THERE. So my dog may have a UTI or god forbid, something worse, and they want to book an appointment 6-8 weeks out. I dealt with the yearly price increase and trying to force procedures from techs, but this is a major no. read more

I'm extremely disappointed that there was no sense in urgency in refilling my dog's prescription. As a result, I had to take him to the emergency room. I took my dog to see Dr. Perez who had suggested that I up the dosage of Hydrocodone for my dog's chronic cough that has gotten worse. This medication is typically out of stock or unavailable at my local pharmacies. So I order it from Mixlab, a mail service. Since its a controlled substance, they need the hard copy prescription in order to process it. I requested the refill on Friday, 8/5. I called the clinic on Tuesday 8/9 and they said it was sent. On Wednesday 8/10 Mixlab said that the tracking information had not changed, indicating that the prescription had not been sent. I followed up with Mixlab on Thursday and Friday and they still hadn't received the prescription. At this point, he was out of the pills entirely and his cough had gotten worse. This morning, I took him to the emergency room because he was foaming at the mouth and could not stop coughing. The ER gave me a week's worth of pills to hold him over until the prescription is filled. Mixlab notified me that the prescription was mailed out Saturday 8/13. That's over a week from when it was requested. The clinic's explanation was they only send out UPS packages when the carrier comes which is sporadic. Why is this the practice if some of these medications are essential for a pet to be able to manage their health? Why wouldn't management have ad admin drop this off or schedule a pick up? I actually like the vets at this clinic so it pains me to leave this review, but something HAS TO CHANGE. read more

I've been coming here since my dog was a year old. And now he's 10 with cancer and these people had the audacity to tell me that because of covid I couldn't go in yo accompany my dog who is scared because of the staff and what not. But the family of one of the doctors were able to go in and socialize. Ridiculous this facility is making up rules. I will never recommend this place to anyone. And I will be looking for another place to take my dogs. This clinic won't be getting anymore money from me. I will post the proof I have that this happened and put it out there. Other clinics are letting one person in as long as they wear their mask. read more

Zero communication, zero customer service skills, and zero people skills. Was never told they would take my pet from me for a routine exam. Covid rates are down and vaccine passes are widely used, but it seems this place is stuck in April 2020. The actual doctor couldn't even give me a good reason as to why that practice of taking pets from their owners was still in place. I work for a human surgeon, and never once during covid did we tell a parent they couldn't go into the exam room with their child. Rude staff with no apologies for not communicating their rules. Waste of time. read more

I didn't catch the vets name but she was super nice, explained everything for my cat, and let me know that she might need a teeth cleaning in a couple years, but it wasn't urgent. I really appreciated the honesty. Also fit me in same day and we're very efficient. Having worked at multiple animal shelters in the past I couldn't recommend this place more. read more

What I would like to know is if my dog would've had a better chance at surviving if when I told the doctor late in October 2022 she was urinating a lot and drinking a lot of water and he had said to me what will do a blood work up in March 2023 that was the year of the first blood work up Where it was indicated that he saw a trace of sugar, but it was nothing to worry about. he told me it could be the weather I just like to know if maybe they did the blood test when I told him about it. In the beginning, my dog would've had a better shot, she was diagnosed with the diabetes on January 12. Her birthday was January 15. I had to put her down on January 16 maybe if they would've caught it when I first said something she wouldn't become insulin resistant. She wouldn't have kidney failure and she could've survived...... read more

WAC is akin to an emotionally abusive relationship. It has horrible service (hours to speak to someone on the phone, or immediately put you on hold), Doctors barely do the minimal care (and depending on who you get, gives you unclear advice) and I always walk away upset, not wanting to return, but I just have to because they are affordable. That's called an unhealthy co-dependent relationship, something that is not good for you or your pets, but you keep on going back because that's what you can afford. Why God? Why? read more

This place is infuriating! Don't bother. I have lived in this area for over 20 years. Years ago they were very accommodating but for the past 5 years or so it been a horrible experience. When you call to see if you can get an appointment you are put on hold for over 10 minutes. I walk by their business frequently and they are empty. They can never give you an emergency appointment. It is always at least a month in advanced. I am very grateful more vets have opened up in this area because I will never use this place again. It is stressful when your animal has an issue and they don't have any sympathy or care. If you are looking for a compassionate vet this is not the place. read more

RUN! This clinic is notorious for misdiagnosed illnesses and botched labs. I have lived in the neighborhood for 19 years, and have heard horror stories, but only recently experienced them for myself. After a year of WAC recommending "food elimination diets", I found out that my cat had cancer. They waited a year to even suggest a biopsy, so it of course had spread, and then when they did finally take the biopsy the results were mislabeled, rendering them illegible by the oncologist that they referred me to. $3000 later my cat now has 2 months to live. They proceeded to deflect and took no responsibility for their mistakes. Horrid place, incompetent doctors. Please think twice before walking through their door. You will regret it! read more

Seen some pretty polarized reviews for this place. For what it's worth I've been in three times so far, and every single time I was absolutely fine. The staff are all extremely polite, relaxed, knowledgeable and helpful. The people at the front desk help you set up an appointment pretty much whenever you please and move people through the waiting room quickly (last time I went took less than 30 minutes, from start to finish). They also don't mind explaining exactly what's on your final bill, or how much extra / additional treatment would cost if you wanted it. The vet herself that has taken care of my puppy is very good with animals and doesn't force anything on you, but she also has no problem telling you flat-out what you SHOULD get for your animal (basic shots, medicine, etc.). You are then free to do whatever you please. She even tried to call me the second I left the clinic, because I'd forgotten $10 worth of heartworm medicine behind, which most people would delegate to someone else or just not even mention. Most importantly, they give a real sense of giving a damn about your animal. They fuss and smile and act like they think it's the cutest, even though they get hundreds of pets in there every single day. You leave feeling pretty damned satisfied. read more

I've been taking my girls here for the past 4 years. I love Dr. Diaz he is honest, showed great bedside manners and most of all loves the animals. Never get pushed for items not needed always gives recommendations how ever doesn't get offended if you choose to go with alternative. My go to local vet happy they have friendly and great techs in board that like there jobs and it shows. Pleased with all the services I've received to date. read more

I don't ever write Yelp reviews, but I feel like this circumstance warrants a Yelp review, so bear with me..... I visited the Williamsburg Animal Clinic on May 31, with some serious concerns about my dogs health. He just turned 12 years old, and I noticed a considerable slowdown in his energy, and specifically trouble with his hind legs. I've been coming here since he was a puppy, so I trusted them. Dr Cruz (who is spectacular) was his primary vet, but I was told she was no longer there. On this day, my dog saw Dr. Ueda. I informed Dr. Ueda what I have noticed. My dog has been in great health, but trouble walking is always a concern for a pet owner. The doctor gave him a regular check up, a heartworm test, a blood test and asked more questions. She had my dog walk around and said he looked fine. She suggested I buy joint medication, vitamins, and everything else she could think of selling me. Of course, I bought the joint medication, and she chalked up my concerns to old age, and sent me on my way with a considerable bill for the "treatment" rendered. Fast forward to June 25th, my dog can no longer walk. He lost complete feeling in both of his hind legs. I took him to a great ER late that night, VERG, located in Park Slope. The vet technicians immediately took him in and rushed him to a room upstairs and I was told a vet will come down and speak with me. After what seemed like the longest 30 minutes of my life, I spoke with Dr. Lenahan, who asked me a bunch of questions before giving me a thorough prognosis. I told him I originally came to Williamsburg Animal Clinic, informed him what I was told, and let him hear Dr. Ueda's voicemail saying my dog was healthy and I had nothing to worry about. Dr Lenahan informed me he had conducted a series of examinations on my dog and he diagnosed my dog with a nerve condition in his spine, which caused his original leg weakness, then paralysis. He informed me my beloved dog would then lose control of his bowel movements as the condition rapidly spread, and eventually would lead to a full paralysis. I was heartbroken. Dr. Lenahan, at VERG, gave my dog medication and let me take him home (my choice), for one more night with my family. The next day, we would put my dog down, as his condition rapidly deteriorated. I didn't want to leave a review, because the wound is very real, and very fresh, but, one thing that stands out is I was told if this was caught earlier, something could have been done. My dog had been a long time patient with Williamsburg Animal Clinic, and under Dr. Cruz, he recieved the best care. It breaks my heart to know though, that I came in last month with very real concerns, and was told to not worry and was sold joint medication. One month later, my dog passed away. Maybe this review would help others who love their pets as much as I loved mine. If you have a serious concern about your dogs health, I'd suggest go elsewhere. read more

Updating my review. When my dog had an actual emergency last summer everyone at Williamsburg Animal Clinic was great. Saw him immediately, got a catheter placed and an x-ray done and referred us to the emergency vet (another place that gave our buddy excellent care and saved his life). Do you still end up waiting for non-emergency issues? Yes. But after dealing with an actual life-threatening problem and having the vets here help my dog, I've definitely gotten some good perspective. read more

I would give zero stars if I could Is it impossible to have a nearby vet service that gives good service? read more

I have been coming here for years with my cat, Sabbath and for the most part they are great. I usually see Dr. Cruz. She is a very caring vet. My cat was diagnosed with kidney disease by Dr. Russell who is also a caring vet. The only complaint I have is when the weekend vet called me to let me know about the test results, he seemed very rushed when I asked him some questions. I felt he wanted to get off the phone as quickly as possible. I can't recall his name but he was very rude. Unfortunately, my baby had to be put to sleep last week. The staff and Dr. Cruz were amazing. They allowed my mom and I to have as much time as we needed to say goodbye. I really appreciate that they didn't rush us and was very compassionate. So happy they provided me with a paw print. Thank you so much. They are partnered with a great crematory service as well. The prices are reasonable. I just wish they would start allowing people to enter the exam rooms again with your pet. I'll be bringing my other cat here soon for a checkup. read more

I recently took my dog to get spayed and to get a dental check. I was very nervous because I love my dog. The staff was so helpful from the minute I got there that I forgot I was scared. My dog made a remarkable recovery from the minute my dog got out of the clinic. It was like my dog never went through anything. I'm pleased with this clinic staff, and doctors are very efficient at what they Do and knowledgeable. My Mila is A happy dog. One more thing their prices are very fair what they tell you is what it is . read more

I literally have ptsd every time I think about calling this office and dealing with the front desk. The doctors are great and the prices are so good and thats the only reason I keep coming back. But beware, they don't pass on messages to the doctor, no sense of urgency when fulfilling your pet's prescription etc. I understand they are under new ownership and Dr. Diaz just works here as a doctor but doesn't own the place anymore. Not sure if that has anything to do with the lack of efficiency at the front desk. If they could iron out the front desk problem, I would give this place five stars. read more

Unfortunately my cat fell ill and I brought her here to get answers. This was my first time here, as soon as I walked in, I approached the window and explain my cat symptoms. My cat was immediately taken in & checked while I filled out the paper work. Within 5 minutes the vet informed me, my cat was dying due to kidney failure. The vet offered me options but the best option was to put here down. The compassion and kindness the staff showed to my son & I was phenomenal. They allowed us to be a part of the entire process. Gave us time to stay our goodbyes to my fur baby and allowed us to hold and comfort her as they administered the drugs that would send my Nyla to cat heaven. The vet administering the drugs even shred a few tears with my son & I. The entire staff expresses there condolences and comforted my family. A few days after my cat was put to rest, I received a sympathy card from the staff. The doctors, nurses, and administrative staff are very nice and respectful. The office is kinda of small but it's very clean and organized. I have decided to never get another pet, but should I change my mind. I found my new vet. read more

So I've held off writing this review cause my cat ended up dying under the care of this clinic and I didn't want it to be clouded by grief. The long and short of my review is this: if your animal just needs a check up or has a very very minor problem this place is probably fine... Maybe even good. If you have any suspicion that your pet could be terminally ill or have any life-threatening issue DO NOT come here I've been here a bunch of times. My ex bf and i co parent a dog who Has been successfully treated by them for things like minor Ear infection a basic skin condition etc. So I brought my cat here suspecting that she had a skin abscess. I was seen by Dr Skipa Who I later found out was a per dium vet And therefore wasn't really able to attentively treat my cat for what turned out to be a mammary tumor. The manager (woman answering all the negative yelp reviews here) told me that my cat never should've seen a per dium doctor for a serious condition. But we'll get to that in a sec. When I brought my 7 year old rescue cat (raised her for 5in she was happy & totally fine. I actually only realized she had this problem because she was excessively licking her chest. She was normal playful greedy as ever using the litter box and generally feeling pretty good besides the fact that she had to wear a Baby shirt to stop her from licking. We came into the clinic with a tiny lump on her chest. I was told it was an abscess which needed to be removed. She was given an aggressive antibiotic to take to clear up the infection it had developed. I was instructed to schedule a surgery after the anabiotic was finished in order to remove what I was told was an abscess. There was no indication or question or even a mention of a possibility that this was a cancerous tumor. After she finished the antibiotics which took about a week I scheduled the surgery they told me they couldn't have surgery for another two weeks because their schedule was so busy. They had no problem having me wait that length of time and never suggested that I should try to have it removed any earlier than the earliest date available on their schedule. Over the course of the next two weeks I made a couple calls in to let them know that Scarlett was seeming to be agitated and generally slowing down and the "abscess" was getting gnarly again. One time I got a callback from Dr. Skipa who aid that I should come in and get more antibiotics. I did. When I came to pick up the antibiotics they told me "next week we'll have the surgery and this will all be over." Over the course of the next days my cat started to display some pretty alarming symptoms. The abscess what started to bleed profusely she stopped eating food and boy was she a food lover. I then noticed on her last days she couldn't breathe very well. The front desk staff which is very friendly, suggested I have surgery early in an ER for the FIRST TIME. When I got worried and a bit angry that I was suggested this out of the blue, I was put on the phone with the manager who lets fly that a different doctor should have had such a serious case and to rush her to the clinic so that they could keep her stable overnight before her surgery appointment. When we got there Scarlett had an examination by one of the doctors who is a more permanent fixture at this facility. She told me that this was obviously mammary cancer which had spread profusely along her chest while waiting to have this "skin abscess" surgery. They did an x-ray and there was no way to save her. Long story only slightly shorter, I ended up having no choice but to put Scarlett down that day there in the clinic after thinking for the last few weeks that I was doing anything that would help her and that after surgery we were going to go on living our life together. I'm not sure that Scarlett would've been any better off had I been informed it was cancer earlier but I can tell you I would have made different decisions for her had I been given an even the slightest tiniest most minuscule indication that her life was at risk. I'm not sure if it was a lack of knowledge or if the clinic just didn't care very much or what, but it's like the manager told me "Well it's better that you didn't have to worry for these few weeks or stress about keeping her comfortable until we put her down" & yea ... That's probably true, as messed up as that is to say... But I would have rather known and I definitely had the right to. If you love your pet I would suggest a different vet. if you just need something quick and you live in the area maybe bring them here but otherwise, do more research if you're worried for your pets life. I wish I had. Rest in peace Scarlett the most queenish cat ever to ever live read more

Dr. Diaz is an Amazing veterinary doctor. Wise, compassionate and stellar bedside manor. I wish he could be cloned and every vet be like him. However his reception staff do not reflect his level of professionalism which is unfortunate considering they are the first faces clients see and represent the tone on the clinic. They are rude and don't relay messages to the doctors. My dog had major surgery last week and I'm STILL waiting on the doctor to call me back regarding a post-procedure concern I called about last week. The receptionist said she would relay my message to get a call back from Dr. Monaco. However, that clearly didn't happen. I've been trying my best to care for my recovering dog despite the issue he's having that I want to discuss with the doctor. I called this morning and I was placed on hold for three minutes before I hung up. I called back and she told me to hold for an additional 4 minutes because she was on a call. I told her that I would simply call back in 4 minutes. She told me (with attitude) that if I did that, I would have to wait an additional 5-6 minutes when I called back because they get a lot of calls. Anytime I go to that office there are no less than 2 people behind that desk. Why is she the only one answering phones? Either reception is understaffed or they are merely incompetent. Not sure which but they are definitely rude and serve attitude like it's steak. They don't deserve to work there and should be somewhere that doesn't involve interfacing with people. They make Dr. Diaz's practice seem very low-rent. Reception's low quality desk side manor wouldn't be tolerated at Prospect Heights Animal Hospital or Park East Animal Hospital in the city. Neither of their doctors can hold a candle to Dr. Diaz but they beat him 10 fold when it comes to the customer service, efficiency and respect of their reception staff. read more

Turns out my pups have tick borne diseases and they have been amazing helping us deal with it every step along the way. I called around to other hospitals too and the staff/doctors here have been the most helpful, supportive and reasonably priced, walking me through what needs to be done to take care of them now and throughout their life. We saw Dr. Monaco this most recent time and she was patient, direct and professional in making sure the dogs got their appropriate shots and breaking the news of their illnesses and what it would mean for us. Don't listen to the other reviews about their waiting room -- it is very standard and the rooms where they see the pets are kept very clean. I could not recommend Williamsburg Animal Clinic enough for the services they provide the areas pet owners. read more

I had my son take my dog for a small missing patch of her skin, in Spanish we call that Sasna. My dog was scratching and biting herself. She was given some medicine and I was told that maybe is allergies. One week passed and my dog got worst, more patches on her skin, she was biting herself to where you could see blood on her skin, my son took her to the vet again. 2 pills antibiotic and something else was given, with something to shower her. Another week passed and my dog got even worst, the itching, biting, and loosing of hair was really bad, my mother offered to take her to another city run dog center. At the center, they said that she has a parasite that is under the skin and that is contagious (only by looking at her, they knew). I had to make the tough choice of giving up my dog, because I was lucky that by now, my sons didn't get what she had. At the center, if they are not going to be able to cure her, they will have to put her down. The first thing they asked at the center if her doctor did a blood check? which I said no. I am very upset to loose my dog because if in the first place, the doctor had just made a BLOOD test on the first visit, her illness would not had escalated to the point that she was so sick. And yes, I am also guilty and responsible for not taking my dog somewhere else, when I saw that after 2 doctor visits she didn't get better but worse. read more

Really disappointed in this practice. My rabbit is 8 1/2 years old (senior for a rabbit) and was seeing dr Diaz since she was a baby. Last year during covid I came in for a scab in her ear and swollen mammary glands and dr Diaz treated her with antibiotics. The infection came back so I called for an appointment and they told me he no longer sees rabbits. I said can you please have him call me since she's been a patient for 8 years and previously treated her for it. (Finding an exotic vet is hard) Despite calling twice and leaving messages with the receptionist and writing him an email I never heard back. read more

I have read some of these reviews and I recognize that even the extreme ones (the one stars) resonate with my experiences at the clinic. My negative experiences can be summed up to the following points: 1. Front desk staff is incompetent, rude, unsympathetic and shouldn't be in the service sector. One examples is the following: I am the only person in the waiting room with my dog who is throwing up all over me and the chairs around us. There are three women at the front desk who see and hear him, yet they proceed to ignore the situation (do not ask if they can assist) and watch YouTube videos together. Again, this is just a single incident. Every time that I go there (and I have more than one dog), I always have a poor experience with the staff - even when I just call the office. 2. They have written wrong dosages on the prescriptions. This has happened on two separate occasions. Thankfully, Dr. Monaco caught both as she is very tenacious vet (which I appreciate very much). 3. The doctors don't know typical details about the dogs (I.e. Recent teeth cleanings, allergies, gender, etc). 4. They are always late. It's bs that the HR manager's response is that first thing in the morning or late afternoon is the best time to go. I have had the first appointment and have still waited. Wait times range from MINIMUM 30 minutes to 1 hour and 30 minutes. On all other occasions, I would have left them one star because they make fundamental mistakes and the front desk staff is beyond frustrating - they are just completely irresponsible and unpleasant. When we called with an emergency, they hung up on us and told us the doctor would call us back (and they never did). However, Dr. Monaco is a fantastic vet and we trust her with our dogs. This is the only reason this place gets 3 stars. Finding a vet that you trust with your best bud's life is difficult. This place should not be the one where you invest your money or time, but the doctors are not the reason for that. read more

Odd to see such polarized reviews! Been coming here for 4 years. Sure the lobby can be packed at times, and sometimes folks just wait outside. Whatever works best for your pet in crowded, hectic situations! I've also worked in an animal hospital back in the day and I truly know how insane it can get for the staff but my respect to them -- they seem calm under pressure, always. Also the staff hasn't had much turnover and that's a good sign in my eyes. They deal with all sorts of crazy every day and keep it together. Not sure folks keep that in mind when going in with their own emergency, but maybe that's just me as I've been in their shoes. Neutered my pup here with Dr. Diaz. Following that my pup had surprising anxiety issues. Dr. Diaz was very well experienced with such behavior and after asking if we wanted to further investigate, he referred to the best Behavioral Training facility in town. We are eternally grateful for this connection as it helped train me and my pup to better adjust around his issue. I see a different vet each time and I've never had an issue. I don't expect my pets' record to capture all detail around behavior, just the important health and medical details so I usually give them a heads up on his situation and we collaborate just fine from there. On wait times, the waiting time is standard with human doctor offices as well. Delays happen for a reason, it's not personal. It's just so comical to see people complain about this. I always take the last slot in the day and I never have to wait long. If you can handle a small crowded space and have flexibility with time, this place is gold. If that doesn't work for you, just go somewhere else. read more

Have been going here for 11 years. It's a busy clinic and sometimes you have to wait past your appointment time to be seen. But I don't care. I can tell they care about your pet there and that matters the most to me. They do their best to accommodate and answer questions. I really appreciate everyone who works there. read more