We recently had to put our elderly dog to sleep. He had been with us for nearly 13 years and it was an incredibly difficult decision. We had only recently switched vets, and so we had only seen the wonderful group of people at VCG a few times. Despite not knowing us well, they made time for us (with no notice); they did not rush us, they showed us genuine kindness. Oliver's overall health had been declining but manageable for a long time, but sadly throughout the night of March 4, there was a series of events that made it clear to us that we had reached the end of his time with us. We called VCG to explain, and they took us immediately. They listened compassionately, and despite not knowing us as well as our previous vet, they believed us and understood that we knew our boy better than anyone. They explained our options, patiently and without judgement. They provided a room with a couch and treats; we could take as much time as we needed to say goodbye to our family member. This was obviously a devastating event. However, the kindness that the staff of VCG showed us in giving Oliver a dignified and peaceful death meant the world to us. I'm tearing up thinking about it. After it was over, we were encouraged to sit with him, pet him and talk to him for as long as we like. They sent us home with a paw print and a patch of his fur in a little box (they had written "Oliver" in the sand). When we picked up his ashes a few days later, they gave us a second paw print for other members of the family as well as a "certificate" of cremation and a nameplate. VCG also provided resources to help us simplify the explanation for our 4 year old child. Today, unexpectedly, we got a card in the mail (pics below) The time they devoted to this detail was profoundly moving, and it meant the world to our family. Oliver was our first pet, and this is my first experience with a death like this. We had 13 years with this sweet soul; and the most heartbreaking thing was imagining that he might be forgotten. So receiving this card was exactly what I needed. I cannot thank the doctors and the rest of the staff at VCG Williamsburg enough. They were there for Ollie, and for us, when we needed them. These people will always hold a special place in my heart. Obviously, I highly recommend this group for all of your pet-care needs. They're great at what they do, and they care. What more can you ask for? read more

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I hate to give such a bad review of wonderful veterinarians and vet techs. The care my dog received was wonderful and the 2 vet staff I met at this practice are amazing. The reason I'm sadly having to give one star is due to the front desk person, Donna. After some kind of mix up with the appointment times, she started harassing me. She was extremely confrontational and hostile for someone at a vet office. To diffuse the situation, I explained that I'm only there to get help for my dog. I've been having trouble taking care of her lately because I have cancer, and I really need help. Donna continued being hostile, just laughed at me and said "right, maybe I have cancer too haha" - she actually ridiculed and mocked me. This is the type of people you have at a vet clinic?? I have no words for this experience. A huge shame since it seems the real vet staff seem lovely. Addendum: Someone replied to my review, *completely ignoring* the fact that their front desk person Donna insulted and ridiculed me for saying I needed help with my dog due to cancer. You literally ignored this? I've owned dogs for over 20 years and I've never had an experience at a vet clinic like this before. read more

Please do not bring your pet here!! On 12/30/2024 I brought my pet sphinx cat Trina in to see Dr. Alida Sanabria which she has been going to for over a year with symptoms of drooling, pawing at her face, over grooming and a lessened appetite. Dr. Sanabria did an oral exam and bloodwork on Trina and concluded that she would need multiple teeth extractions and I would need to wait for blood work results. I woke up on the morning of 1/3 to see my Trina's situation had worsened and after taking her to the emergency room I was notified by ER Doctors that Trina had a mass under her tongue (see attached photos), a heart murmur and asthma. To say I was shocked is an understatement seeing as I take her routinely for checkups and had just taken her a few days prior where a mouth examination was performed. At this point I was still unable to get ahold of the Dr. Sanabria for bloodwork results and for answers as to how she could've missed ALL of this. 1/6 a voicemail was left at 9:15pm saying she had heard that Trina went to the ER and wanted to see what was done and that she's be out of office the next two days. Returning a call at 9pm wasn't an option because the office was already closed so there was no way to call back the same night. By 1/6 I'm already moving forward in getting Trina treatment elsewhere. On 1/9 (over a week later from our original appointment) I was FINALLY able to get Dr. Sanabria on the phone to ask how she could've missed all of these things wrong with Trina and she proceeded to tell me "Well YOU told me she had a tooth ache!" We end up in shouting match where she says "normally 98% of the time I'm more on top of my call backs" It's unfortunate that Trina fell into that 2% and Dr. Sanabria put me days behind in getting Trina treatment. I asked her how she could be so negligent in her job and she replied with "sorry you feel like that" it's not a feeling, she was incredibly lazy and unprofessional in doing her job. Even after hearing of Trina's passing I didn't hear a single "sorry for your loss" from anyone in that office. Please do not bring your pet here!! You do not want to fall into that 2% and leave your pet in potential pain when you could be getting them help. read more

Veterinary Care Group - Williamsburg - The mass under her tongue that Dr. Sanabria somehow missed - Veterinarians Near Me - Williamsburg, New York

I'm surprised by the bad reviews. I've been going to this location for a few years now and never had an issue. They're apart of the larger Veterinary Care group that has a been different Brooklyn/Queens locations. My dog also prefers this location and gets so excited during EVERY visit. With the pet industry bringing in billions and lots of folx getting pets during the pandemic, the prices are less than ideal. I find their prices on par with other vets in Williamsburg and neighborhoods with a similar demographic. I appreciate that they gave me a low and high price point they gave me during my fur babies annual exam. It allowed me to opt for the price point that better aligned with my budget. I visited when it was raining and upon check-in received a towel to dry off my dog which was sweet. Stephanie (Vet Tech) was sweet and my dog loved her. When Dr Barnes came in my dog nearly lost it. I almost did too, I've personally never met a Black Female Vet. She made me feel seen and comfortable to ask all the random dog mom questions that I find myself googling at night lol She did recommend dental services and even went as far as to email me an estimate. I appreciate her not guilting me or making me feel pressured to make an executive decision in the moment. When I did receive the estimate, about an hour after my appointment, it also broken down into a low and high price point. No complaints about the office or their staff. Can you possibly find a cheaper vet someone else, maybe. But I doubt you will in Williamsburg and surrounding neighborhoods. read more

When I saw that Milo had opened next to my house I tought it was the perfect place to take my kitten. Looks modern, nice and the first experiences were great. Then my cat had an emmergency. His voice was scratchy, almost like he had a cold and he was having a hard time breathing. I called Milo and they couldn't take him in that week. I insisted that it was an emergency... If they could call me if there was any cancellation... Or if they could ask the doctor if it was ok to wait for a week based on his symptoms. They just didn't seem to care about my kitten, didn't offer any advice and the lady I spoke with was rude. At this point I was already feeling insecure about Milo. Do you really want to have an emergency, call the vet clinic that you chose because you though was the best one and have them basically say to you: 'Fuck off, I don't care about you or your pet.'? I decided to think that the situation was just an isolated bad experience. Because my cat was acting normal besides the scratchy voice would be ok to wait for an appointment for the next week (not that Milo told me that, I read online and received advices on kittens group I am part of LOL). So I booked my kitten at Milo's... Worried I was making a bad decision to wait a week to take my kitten to the vet. On the next week I got there for the 11AM appointment that they booked for me... They made me wait for 40 minutes outside, with my kitten in a 90 degrees sun. Only to tell me that I did not have an appointment... My name wasn't book for anything that week... And again they couldn't do anything to help me. That I might have been mistaken cz they didn't book me anything. Yeah. That's it. They don't care about your pet. They just want your money. If you are looking for a place that worries about your pet, If you are looking for a place you can trust, I don't think Milo is your place. I had to call an urgent vet to come to my house because I didn't want to stress my kitten anymore... This costed me a lot of money and time... And this is a photo of my kitten with sad Disney cartoon eyes really disappointed with Milo's service... read more

Veterinary Care Group - Williamsburg - Veterinarians Near Me - Williamsburg, New York

I've had pets all my life but this is my first time as a pet owner. I had seen the window decals for a new place called Milo on S5 and it reminded me of the branding you'd see for your favorite DTC brands like Warby Parker or Everlane. Since I needed a vet for my cat, I decided to give it a try. Despite being super nervous, the staff at Milo went above and beyond to provide an excellent experience, especially with COVID. The website is simple and transparent on what services they offer, including those outside of the standard visit like telemedicine and texting. You can book a visit by texting their number directly (347) 305-2846. In my case, I texted them on a Thursday afternoon about doing a standard wellness check for my cat and they responded within minutes. I made an appointment for that Saturday morning, which was a pleasant surprise. Milo is open 7 days a week. I asked them how much it would all cost and they broke it down right then and there. For a check up, 2 vaccines, a fecal test, and heartworm/flea meds, it was around $240. When you show up to your appointment, you'll call/text them and someone will greet you outside to ask you some questions about your pet's behavior and routine, ask you to sign a waiver stating they can bring your pet inside, and put your credit card on file so checkout is super simple. A vet tech who did all of this for me was super super kind and completed it within a couple minutes. She said the whole appointment would take about 20 minutes, but the vet would call me in 10 before doing anything just to talk to me and make sure I'm good with the plan. I was nervous when I arrived but felt so much better after talking to her. There are some chairs outside the office so you can sit and wait, but Butler is next door so you can grab some coffee and pastries. After taking my kitty inside for a few minutes, Dr. Wellington called my phone to tell me my kitty was a pleasure and to answer any questions I had. I spent about 10 minutes on the phone with her and never once felt like I was an irritation or taking up her time with my erratic questions. Dr. Wellington then went over what vaccinations and tests they recommended running, and the price of each, which again was nice to hear. She also offered a more comprehensive blood/urine check but didn't push it on me or try to sell it to me. She wanted me to know my options. After we were both on the same page, about 5 minutes later, the same vet tech brought me my cat with a goodie bag and explained everything that had happened, as well how they would be following up. This included the vaccine records and an invoice sent directly to my email. No paperwork necessary. All in all, it was an exceptional experience and I can't recommend Milo enough. It's a very tech forward, efficient, and made me feel SO much better by the end of it. I couldn't imagine going anywhere else after this. read more

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I want to start this review by acknowledging I have only given 3 negative reviews in 15 years. My dog has gone to the same groomer in this neighborhood for 11 years and went to Felton Veterinary (which I paid top dollar for, it's still NYC) for 10 years (before they lost their lease due to gentrification and bigger corporations coming to the neighborhood). I have spent over 6k with Milo over the last 18 months. I started to spend a lot with Milo back in July when my dog's kidney failure started flaring up. Dr Tsang was wonderful with her treatment. Because the bills began to significantly rack up, I began to really pay attention to each line item and started noticing a lot of inconsistencies. Milo notes on all bills when they comp things, and because Venya was going so often, at times, they did partially comp the (insane) $79 exam fee (why would you need to examine her so often when she is coming for re-tests and treatments multiple times, sometimes back-to-back). A few thousand in, I began to question why these exam fees were still being included when she was recently seen and explained I could truly only afford to check her kidney values. The office manager could not explain why she would need to be 'examined' so often. We actually got into an argument and she informed me she has company goals to make a certain amount of money--then came a guilt trip about how I was putting my dog at risk for not doing an examination again (despite just having one!). So I had to deal with these fees, just to re-check and check her kidney values periodically to see what state the disease was at. Fast forward to purchasing her medical grade food and supplies from Chewy or Petco where they often offer deals. I inputted Milo as the approving vet and then received a very strange email from Milo. It informed me to finish I needed to process the order through them. I then got got an odd text stating they sent me this email and to finish processing the order through them. After clearing up my confusion it appears this was an attempt to mislead me and get me to buy the products through them instead of Chewy or Petco - wild! Two visits ago I wanted her kidneys re-checked and was very hopeful to not pay the exam fee since she just had these tests done 3 weeks prior. Again, no one could accurately explain or justify all the costs. I asked to speak to her DR and was told I would not be permitted to speak to Dr Tsang (all I wanted was to better understand the procedures) without paying a consultant fee (!). The nerve, I think I had spent 5k at this point and was told I couldn't even have a two minute phone conversation with my dog's DR without paying! I actually complained to their corporate office after these two incidents, to which I was placated and informed how busy they were due to the pandemic. Awesome! You're not in any dyer need of more business (or more money), so why the need to overcharge time and again? How crazy are your goals? Last weekend I went out of town and needed Milo to take care of fluid IV treatments I actually do, normally, daily on my own. I was quoted months previous I could bring her daily for around $45 a visit. I wound up learning to do it myself (and guess what? The supplies cost around $30 for 30+ single treatments!). When I went out of town last weekend I asked to schedule a fluid treatment both Saturday and Sunday. I received an email quote of around $75 to which I assumed was for both days (thats the service I asked for, both days!). After the first day I received a text message asking to charge $75 for the single day. I was shocked and went back through old bills where I was charged $59 for the fluid treatment + medication one time. And then I went through this bill, $39 for a DR to examine and administer the fluids by trained DR (not a tech or assistant, the DR). Which was news to me since I have a video in my phone of two nurse techs (no DR is even in the room) administering the fluids to my dog (COVID times, I was able to video in). So, you don't need a DR to do these treatments and you just saw her 2-3 weeks prior when I dropped close to $400 costs and fees to just have her kidney values re-checked! I then called the Greenpoint Milo and was told the treatment would be between $30-$60 per day based on how well or recent they had seen the pet. So where on earth does this $75 a day come from? So, of course I asked about the costs and sent in proof something seemed off. The wildest part - instead of hearing me out and fixing all the price discrepancies I was told by Dr Tsang they would NO LONGER be willing to see my dog or treat her. My dog is 16 years old, it's so important to go to the same care for background etc given her failing kidneys. And, on top of all of this, 5 days after disputing the bill this company had the nerve to refuse to refill my 16 YO dog's RX, she has kidney failure and they were literally willing to hurt my dog out of spite towards me. Do NOT go here. read more

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They were dishonest from the beginning and were condescending on the phones. I'm not a Karen but they literally just want to get you in by luring lower prices but then charge you like crazy once you're in. Never going there ever again. read more

Veterinary Care Group - Williamsburg - My sweet Benji - Veterinarians Near Me - Williamsburg, New York

I've been taking my cats to VCG for a while now, always outstanding service and care for our animals. Dr. Barnes and the whole team in Williamsburg are amazing! They will always have your pets best interests at heart. read more

I had a great experience with Dr. Barnes and her staff. My kitty siblings were exposed to lilies and I felt they were in good hands here. They were very kind to our scared babies and even brushed them while they were being examined. I really appreciated her countenance during such a stressful time. read more

After going to 3 vets all over Brooklyn, I'm pleasantly surprised to have found a good, reliable, moderately priced Vet in Williamsburg! I came across Milo as I was researching places to get my puppy spayed. After getting some info on pricing (best in the area so far!) I texted them when my 4-month puppy was having what I considered an emergency (two nights in a row of diarrea, lack of appetite and exposure to a puppy with parasites) to ask for their opinion. They promptly called me back and asked me TONS more information about my pup/how she was feeling/what she had eaten/other habits. From there, they gave me a suggested plan of action after consulting with the Vet. I wasn't a patient yet, but they still took time to help me. I decided to give them a go and took my puppy to be seen by Dr. Yau. It's worth mentioning they were able to give me a same day appointment! The staff was wonderful, from the start, everyone was caring and they gave us fresh water + a bowl for my pup while we were waiting. Dr. Yau, called us to discuss (COVID distancing) what was happening with our pup and what the next steps would be, she was upfront with the prices of all the meds and processes and even offered/gave us a few of the services for free (fluids & heartguard, paraguard for being new patients). We left with our pup feeling much better! She's still on the mend, but doing much better after 3 days. It has been nice that the Dr. has been in touch through text and has asked about her wellbeing and followed up with some extra tips and to make sure she's doing better. She also mentioned once she's 100% we can go over things like her diet and skin to make sure her food is not affecting her and causing other ailments. It's very reassuring to have so much support from your Vet, especially for a first time dog owner like myself. Thanks so much, Milo and Dr. Yau!! read more

as always, the care my cupcake receives from DR, Sanabria and the staff is exceptional . I have known Donna for over 20 years and have been going to Dr. Sanabria since her inception in the Maspeth location . for those who don't know the doctors and staff were originally in the Maspeth queens location and were relocated to the Williamsburg office. I highly recommend to anyone. i trust them completely with the care of my girl . I know she is in the best hands .. everyone is professional and has the best interest of your pet .. read more

Despite staff are nice I won't bring my dog back there. Not only they charged me $300 for office visit and ear cleaner and med, my dog had very bad reaction from the med it nearly killed her. I googled the possible side effects and those are exactly what she had. She had had different ear medication from other vets before and never had any issues. Too bad the location is super convenient for me. read more

Dr. Tsang had cared for our kitty Zoey for the past year or so. We got her very young and had her spay completed at VCG (Milo). Every visit went really well and we have had zero complaints about this practice. Prices have always been discussed upfront with no surprises. After every visit they checked on Zoey and we felt truly cared for. Dr. Tsang's bedside manner and kindness got us through a difficult time when she was later diagnosed with fatal FIP. Even when I sobbing on the phone he was so calm and reassuring to us. Although we ultimately had to outsource her care for this specific disease... Dr. Tsang and the team were always there to answer my questions and helped us better understand possible treatment options and never gave up on us - ultimately helping us save her life! They were always thinking of what tests were crucial to her health and what we could pass on (FIP treatment is already thousands) I never felt like they were trying to suck money from us. Fast forward a year later - She is now healthy and happy and I have this team to thank. We have recently relocated to the UWS and I am so sad to leave Dr. Tsang behind he is a wonderful vet!! read more

Veterinary Care Group - Williamsburg - Veterinarians Near Me - Williamsburg, New York

I bought my puppy here about 3 times and was happy about their service but today they lost a customer! My dog has parasites and I was coming for a follow up visit but I was 2 minutes late from The grace period and they turned me away! Mind you the time it took me to call the number for them to come Outside to get my dog probably took a minute. That's not how you treat a loyal customer!! read more

I have been coming here with my dog since she broke her little leg.It's been already in this location 3 times and all I can say the doctors is very nice but you don't see them because they basically not let anyone inside because of COVID.Which is cost more stress and it's so uncomfortable to wait outside and Discuss everything on the phone whenever they check your pet.People who check in your pet right by the door outside very rude !!!I saw the women who comes pick up my dog smoked and to be honest it's cost discomfort because she smells so bad.I don't trust this clinic and I wouldn't recommend for anyone.All I feel I made it mistake I'm not talking about doctors....!That's my second or third review in my entire life read more

The vets are very caring and the nurses are excelente. They are very good and they explained everything to me, they are so empathetic and ethical. I have a teacup Yorkie who had several things going on, one being sever diarrhea with blood which freaked me out cause I had just got her and she was 9!wks old, they did all that was needed and detected what was going on. They gave me the medicine needed and were so compassionate about her care too I really recommend it. The next day the vet called to check up on her. read more

Very caring & compassionate to both animals & people . Highly recommend .for all sevices

Extremely rude and unprofessional manager and staff. They claimed that I didn't have an appointment and when I spoke to the lady that booked it she just laughed and told me I was mistaken. My poor wife had to drag our sick kitten out in the heat next to their very noisy location (next to train tracks) for absolutely nothing. They were not sympathetic and did nothing to help fix the situation. Be careful for Kimberly she may be the new "Karen". Avoid at all cost. Second time they have booked an appointment that was not in their system when I arrived. read more

Went to Milo because they were within the area and had open availability when other local vets were fully booked for weeks during COVID-19. Booking was simple and everything is through text messaging. My first visit was with Dr. Victoria Wellington who administered the final puppy vaccinations (or so I thought). I brought my puppy in for a wellness check a week after. The second time unfortunately, I did not have a good experience. My puppy was seen by Dr. Elvina Yau and notified that I needed to give her additional shots on the phone. I asked her why when I thought she had her last round of vaccinations with Dr. Wellington at the same location. Dr. Yau didn't seem sure, had to check and told me only half the shots were administered because she was so small. I was disappointed to hear they didn't notify me about not finishing the shots beforehand. Fair enough, so I agreed to administer the final rounds. (note: I brought my puppy to have her first round of shots before bringing her to Milo). When the vet assistant brought her out and gave me a Rabies tag, I asked her about why she needed two rounds of Rabies shots. They only need one for the year (which she already received on her first round). The vet assistant looked confused and went in to talk to the manager. Turns out they OVER vaccinated my puppy and failed to pay attention to her records. The manager was kind enough to come out to apologize, call the vaccine companies to see if there were any ill side effects (I actually found this out on my own from google while waiting outside, so it makes me scared that as professionals they didn't know) and offered to give a full refund. Luckily, she is okay....but the worst feeling is to know that your puppy was administered the wrong shot they didn't need or that they were incorrectly dosed (also my puppy is tiny so this taking a toll on her body). Think of what could have happened if the side effects were deadly from vets who don't fully check medication history? The cherry on the cake is when I went home to check, my card was actually charged TWICE for the visit. read more

The best vet I've ever been to! Not only do they follow up ASAP, they care about you and your fur baby! Dr. Wellington is a sweetheart and really took care of my pup. The whole team and business model is perfect. Really well ran and professional. I cannot recommend Milo enough. To all the pet owners, please switch to Milo! They care about your fur babies and always provide the best services and hospitality. read more

Dr Cohen is amazing. Your facility should be proud to have a doctor like this. She's been taking care of my dog for over a year I brought her to Forest Hills a year ago and she was nearly dead. Not only did she see my dog and help her and not do extensive testing on her she gave me her personal phone number and even made sure that my dog was OK after every procedure the next day or every exam she loves what she does she has a heart of gold I started with her in Forest Hills followed her to Whitestone then Astoria and now Brooklyn she is Perdiem she doesn't have to do that she does it from her heart and she loves every pet that she takes care of so when I see these negative reviews about Dr. Cohen think twice what a vet should do and how wonderful they feel about your pet. She's not looking for the dollar she's looking to save an animal. Your facility should be blessed to have a veterinarian like this. She moves around to help facilities that are lacking help. Thanks for your love and care and support for my Daisy read more

Shocked at all the 1 star reviews. I have been going to see Dr. Tsang for a few months for 3 of my dogs. He seems very caring for my doggies. He likes to explain everything thoroughly and break down the bill before even proceeding. Great bedside manners. I will continue to go to this practice! read more

My dog had his annual physical and blood work done a few months ago at our lovely vet down south. Went to this vet to get his lepto vaccine done while we were up here and it ended up costing $155. And if I hadn't pushed back more they were going to add on unnecessary blood work, 2 types of unneeded prescription medications, and a fecal test. They don't care about your pet, only your pockets. read more

We got our pup neutered today and Milo was amazing. Throughout the whole process they've been super communicative and helpful and definitely helped us feel more at ease. Definitely recommend if you're looking for a quality vet! read more

I'm thrilled to have switched my fur baby Munchy to start seeing Milo Pets at Williamsburg! The staff here are very kind and caring. They are great at following up and explaining everything that is going on. They also listened and understood my needs to help care for my pet and offered their best advice and solution. Other places have told me they couldn't do anything for me before. All the prices are itemized and broken down clearly so there aren't any surprises. Also, their invoices are short and simple which makes me happy. Our previous vet group would give us the receipt in a stapled stack that was unclear and an information overload! read more

Veterinary Care Group - Williamsburg - Munchy feeling great after his infection went away thanks Milo! - Veterinarians Near Me - Williamsburg, New York

The entire process of getting my puppy seen and neutered was seamless. They communicate mainly via phone call/text and are thorough and on top of their scheduling and updates. No hidden fees. No unfair pricing. After we had blood work done, the vet called us same day to explain the results. After the neutering surgery, the vet called us within an hour to update us of the surgery and how our dog was doing. As a parent of a fearful pup, they did everything they could to make us and our dog feel relaxed through the whole process, especially during covid times when we aren't physically allowed into the clinic. Highly recommend this place. read more

Took my pup today for a check up (allergies) and the vet assistant named Erica was AMAZING! She made my pet feel very comfortable and had so much knowledge. She provided great preventive care tips that I will be utilizing. Definitely hope she is there next time we visit. Also it was my first time in the office since they started letting people back in with their pets. Awesome vet office. Clean and spacious. So spacious! Very nice staff at reception as well. Over all great visit. read more

Dr Tsang and his staff are truly amazing. I brought my dog here for a checkup and was blown away by how efficient they are. I was initially greeted by Kimberlee. She is so genuine, kind and full of knowledge. I understand how busy the doctors are so it is extremely important to have someone on the frontlines equipped with the right information to answer all questions and concerns. She did that and more! Dr. Tsang was amazing, he has an awesome personality and I felt that he went above and beyond when examining my dog. He explained everything thoroughly down to the smallest detail. This office has gained my complete trust on day one! read more

DO NOT BRING YOUR PETS HERE. We've been brining our puppy here since we got him at 2 months old. We got all him up-to-date on his shots and thought this place was great, initially. Recently our pup, who is now 5 months old developed an open raised wound on his tail and something that looks like an infection on his paw. We took him to the vet thinking they'd clean the open wound and give him some antibiotics or some topical cream. Instead they told us our only options are to have them masses surgically removed for $2,600 or have a biopsy done for about $300 to see whether they are benign. The vet himself said he's not worried since he's a puppy yet wants to surgically remove the bumps???? They charged us $85 for a visit where they did absolutely nothing. They didn't clean his wound or disinfect either masses. MAKE IT MAKE SENSE. This place is clearly insanely money hungry and could not give a single shit about my dog. I called them later in the day to speak to the vet and was told he'd call me by the receptionist. It is a whole day later. How do you not call back the owner of a dog you just saw. There is clearly a lack of concern for the pets that come through their doors. Since then we've been putting Neosporin on his infected spots and they have been going down. That's all it took. Neosporin. Not a $2,600 procedure. Avoid this place at all costs unless you got money to just blow. read more

I never get on Yelp to make reviews because I try not to be the person who complains about the small mistakes that naturally happen. But I can not stress this enough-- do NOT go to this Vet. My 8 week old puppy had a terrible ear infection and they didn't catch it. I told them something was not right, they wrote me off. They said it's "normal for puppies to scratch their ears". After her 1st visit with them she came home and was having a hard time breathing through her nose and sounded super congested. This visit was 3 weeks ago and the symptoms are still happening. I called them to ask about it, they dismissed my concern and said it's a "shih-tzu" thing. I had a shih tzu for 16 years prior to this puppy and she never sounded congested like this. I finally took her to a new vet today and they were amazing. They listened to my concerns, validated me, and agreed that this ear infection was not just mild, it was severe. They were shocked the vet hadn't caught it. I just want anyone reading this to know-- even if your puppy is sick and you feel discouraged, it is STILL possible for you to have a positive Vet experience. So if you come away from a visit confused, dismissed, and not heard it's because you need to find a better vet! Milo in Williamsburg is NOT THE ANSWER. For reference: Dr. Tsang was the patronizing vet at Milo who "treated" my puppy and all of the front desk staff were clueless about their job. Truly, I don't say that lightly. read more

The customer service here is awful! My husband had an appointment for our dog today at 6:40 pm and when he arrived they were rude and told him he was late and that they couldn't take our dog. The manager was standing there and told my husband they would take him. The person standing there said I guess since my manager overrode my decision. My husband proceeded to show them the 6:40 pm appointment time and instead of acknowledging they were wrong, they told him he was on time. Yes, he is on time!! That is all you need to be worried about. He is not late, he is on time. If you don't want to see clients at 6:40 pm then don't have that as an appointment slot. If you can't deal with people after a certain hour, pick up a different shift. We've also been at work all day, who wants to deal with this kind of attitude when they've finished a long day of work?! They then proceeded to tell him the online booking system is not very good. And?! That sounds like a business problem, not ours. If you don't like the system, fix it or get rid of it. Overall, the tone and experience with the front desk staff was absolutely horrible. I would not recommend this office and we will not be returning which is unfortunate because the vet tech was nice and professional. I rarely write reviews, but one thing I will not tolerate is rude and disrespectful businesses. read more

The story is long, will try to keep it short. Dr Wellington was quick to diagnose my pets condition (a swollen paw) as possibly severe and although we went on a medical Odyssey with specialists outside of Milo, (nobody wants to accept the worst) there was no judgment, she was beyond compassionate and supportive.. She was also correct at the onset that it was severe and unfortunately my cat's condition ended up being undiagnosable and terminal. Other vets were quick to say it was nothing antibiotics couldn't cure. Dr W would always check in even though we had to move on to AMC for CT scans etc., (they were stumped by her condition too) Through her team it was easy to reach her when I had questions and in the hardest of times, I was confident in her support and wisdom in guiding me through impossible decisions for my pets end of life care and moments, which happened to occur on a holiday, which she was working. I felt like Dish couldn't have been in better hands. I'm very grateful to Dr W and Team for being so responsive in those trying months. FYI. AMC took my cat to have a Necropsy to better learn from this unusual case. Dr Wellington helped to facilitate that too. read more

First brought my Yorkie puppy here when we first purchased him from the pet shop. The care provided to him was so good I had to bring my Shiba Inu for her yearly check up. Their schedule is so convenient for people like me who's free time us during the weekend. They have great check up packages that save you money. I love how they contact you after your pets visit and the day after to see how they are doing. Most places don't do that. Look forward to continue my pets care here at Milo! read more

I want to start by saying Erica and Justin were great with me and my dog Coco. Now Dr. Cohen is the reason I probably will not be returning to Milo. First of all her neurotic and condescending behavior made me completely uncomfortable from the moment she walked into the exam room. She was completely unprofessional to me and the tech and repeatedly made me feel like I was a terrible dog owner. From the supplements I give my baby to how many times I walk her, she had a problem with everything and apparently everything I was doing was wrong and bad. Even when I told her that I'd try her recommendation after I finish everything I already purchased they still were added to my bill. My American bully puppy had her ears cut before she came to me, and she shamed me for it and basically wanted an explanation as to why her ears were cut. 1. I owe NO ONE an explanation on any decisions made for my dog whether I cut them or not. 2. As a health care professional you're suppose to keep your biases/ opinions in check regardless if you agree with the client or not. I'm a nurse and thats the first thing they teach you! No one needs your opinion, treat the patient and check yourself. Someone needs to sign her up for an in service so she can be trained on how to provide good customer service and how to play well with others. PATIENT CENTERED CARE. read more

Don't go here!!!!!!!! The amount of money that I've thrown away here is disgusting. First lets start with the fact that my dog had a hot spot on his tail which I took him in to get tested for because it was bothering him. At first, Dr. Tsang was very good over the phone, explaining everything in detail. He then told me that we may need to pay 1-3K to get it removed. He said this was "up to me" but it's recommended because it could keep coming back. I said I needed to get back to him on it, but if I had said yes right then and there he would have scheduled surgery. Afterwards, my boyfriend called Dr. Tsang who then told him that he never told me that!? I've never had a vet or doctor gaslight me.. and it seems discriminatory, almost like they try to scam the people who they think they can get away with scamming. All of a sudden his diagnosis changed. After that, we looked up at home remedies and were able to clear up his hot spot for $10 using over the counter remedies. Also, my visit JUST to get his tail looked at (walked away with no solutions / ointments etc. ,besides a possible surgery), was $90. They charge you an examination fee here for every visit, even if it's not needed. Fast forward to this weekend when I texted Milo for my dogs heartworm prescription. They said that he would need to come in to get a heartworm test since he's due for his annual test- totally fine with me! But she then quoted me a $180 estimate total for the visit. L O L. She said that he could not get the heartworm test without a $75 examination. Why? That makes absolutely NO sense why he needs an annual exam, that he isn't due for for months, just to get a standard annual blood test. These people are money hungry. She then also estimated that the test would be $94- throwing in a test for lyme, ehrilichia, & Anapi. into her estimate. She didn't think to tell me that they'd be throwing in all of these other tests on top of the heartworm? If I didn't ask for an estimate I would have brought him and walked out being totally blind sighted. They price gouge and are NOT up front about their prices, to charge an examination fee that high each time your pet goes in is absolutely wild. I found a vet nearby that is going to charge me half the price that Milo would for his heartworm test and is able to give me a 6 month prescription at half the price, and is not requiring a full examination just to get bloodwork (even though Milo claimed this was standard.. yet the first vet I called didn't require it.). Just please save your time & money- there are so many vets out there that will not rip you off and actually care about your animals. read more

These guys are amazing, the staff are always exceptionally helpful and sweet! Today Erica helped me and she was a gem through and through! Thank you Milo!! read more

Have been going to Vet Care Group in different locations for few years, but will now be going to this location despite being a long distance because we have found one of the greatest vets yet: Dr Victoria Wellington. Being an RN for over 50 yrs, I am more than aware of what best (or worst) Nurses, MD's are which includes vets. We have over 20 cats so are frequently at the vet. Dr Wellington has over the past 2 months taken care of 2 of our elderly Hospice cats and I cannot thank her enough on behalf of myself and my now passed away pets. SHe has the best Diagnostic and intuitive ability, her interpersonal skills with the animal and the caregiver are the best, she includes the owner in everything she does, and understands exactly what you are going through and is there not only as a Vet but as a Friend, which is what both pet and caregiver need. She never lets you down, and is always ready and willing to help after you leave the office, something rarely found. She makes Hospice care easier, knowing what the caregiver is going through. She never gives up in trying to find a solution to whatever problem is going on. SHe is kind, compassionate, loving, level headed and treats pet and owner as one. This is rarely seen. Being a Nurse, I know what real caring and committment is, Dr Wellington has it ALL. SHe is truly an Angel from heaven sent to care for animals. Anyone who is in her care is truly fortunate. If you are not in Brooklyn, believe me, the travel to have her care for your pet is well worth it, you won't regret it. You will be recommending her to others. A real Angel in your corner. Can't say enough good things about her. read more

Milo is the best spot to bring your pet. The team spends time learning about your pet to make sure that they give you comprehensive care. They also break down treatment plans very clearly --so that you fully understand your options and decisions. Our puppy left happy and healthy! I have had such a great experience with the care team -- during my appointment and with all questions that I have had following it. As a new pet parent, there are a lot of health questions that come up in the first year and it's very helpful to have a team that you can text your concerns to, versus trying to piece together information from various websites. read more

I've had animals my whole life and used different vets in NYC. Milo Is by far the absolute best. They are super knowledgeable, warm, accommodating and reasonably priced. I was pleasantly surprised by how clear they were in giving me the diagnosis and breakdown for my dog's procedure and expenses. The entire staff I spoke with were super professional. In particular Kimberlee and Dr. Tsang. The entire experience was great. I want to thank them all for taking such good care of my dog. I highly recommend this place. 5 stars and then some!!! read more