Update 8/26
Alex,
As per the ER, My puppy had to get stitches inside of his mouth and suffered a wound consistent of hard latch on bite have all medical records. For there to be fracture inside his mouth it was actually more severe. You tried to tell my husband that our puppy bite his lip, like the story change so much. We took extra precautions cause you can't tell me which dog did - we don't shat that dog is carrying - you couldn't tell me what happen at all! Per your words you didn't know what happened. Again the issue is that when we came you had no explanation as to what happened, you claimed it must of happened 30 minutes but didn't know how. Do you mean you recognized it 30 minutes ago, you couldn't even tell if it happened prior but you just noticed it within a 30 minute timespan.On top of that it would have been a courtesy that as soon as you recognized the situation a call to his owners we would came as soon as possible to remove our puppy and get proper treatment.
Regarding to the screenshot you're right this isn't s best depiction because there was several times where you're back was turned to the dog while you were on your laptop that sits on that table no paying mind! Unfortunately, I don't have screenshots of that!
The fact that you were so dismissive is a problem! This our customers are your backbone is a great PR statement. If your customer were your backbone you would have addressed the matter better. You were insisting that it's just fine but in actuality it wasn't just fine- to get sedated and have to stitches it's not just fine!
Regarding the footage that you shared at our request it didn't show anything , again how can you show footage when you can't pinpoint when it happened. Perhaps, it happened when you went to walk some dogs and there was only one staff member inside. Again, no explanation and care in the world to help us. All your care is protecting the image of your business. You were in the wrong Alex!
--------Don't recommend at all! Understaffed. In my two visit with this establishment it has been evident they are not attentive- be on the camera screen not paying attention to the dogs. On my puppy's second visit he's injured . After the first visit my puppy came home and his entire stool changed- for four days straight. The owner Alex had no explanation there was no call regarding the matter. I am now at the ER with my puppy for stitches. You really trust people with your pet and for the owner Alex not to have any explanation as to what happened is bizarre. During the live cam, I see my puppy trying to greet Alex just Why does my dog look like this after being in your care. Why wasn't there any call as soon as you noticed ? Why don't you have an explanation as to what happened ? The ER stated it was an actually bite as if there was a fight. The lack of concern and supervision is disturbing. I
The website states that the dogs will be divided in groups by size but there not it's big small and medium dogs all in one big room. So disappointed read more