Susan was nothing but great getting us set up with our storage unit! The facility itself is clean…read moreand convenient. Would highly recommend if you're in need for a storage unit (we did climate control).

It's a nice place and the storage units were clean when I moved in. It's also very convenient to…read moreget to from my house. The rating is only 2 stars because they raise their rates often and I feel that the rent is already high. It's getting to the point I can't afford it, especially the next time the rate goes up.

False advertising on pricing. Representatives are rude. When questioned about why an additional…read morecharge advised you can go elsewhere. I still went with them to get a call saying they were now terminating my lease because I questioned them.

We were not told the 2nd floor is NOT climate controlled. Supposedly, the 1st and 3rd floors are…read more How is that possible? What is the logic? On a hot day outside, the temperature inside is as hot, if not hotter. Also, it's a pain to have to get out of my car, go inside the garage to open the door.

We called a few places but when I called and spoke to Dave , I knew this was the place because he…read morewas very informative and there were no surprises. Everything he said that would happen on the phone did and even more. I had questions along the way and Dave literally responded to my texts in less than 5 minutes every time ! Communication and service was stellar. Don't waste your time calling the other guys ..... these guys are true professionals. Our move was flawless thanks to them. Highly highly recommended!

My boyfriend and I finally moved in together. He used PODS which was and still is a nightmare, and…read moreI used Mobile Storage Solutions. My experience was amazing compared to his. From the first call to start the process, Mobile storage Solutions accommodated my flexible schedule and they responded promptly to all questions along the way. Tony is the best, he can maneuver the pod remotely with precision. They make you feel like family. In short if you are looking to use a pod for storage or moving Mobile storage solutions is it!

Stay away. This is a deceptive company. They reel you in with a great promo then double rent…read moreafter a shotn3 month. Disgusting company taking advantage of people like this should not have a business.

I wish I would have kept searching and utilized one of the many other self storage companies in the…read morearea. It is common practice for these types of places to raise the rent a few months after you move in. However ESS really goes above and beyond will raise the rent OVER 100% after 3 months. It is definitely not worth it.

Avoid Zippy Shell / 1-800-PACK-RAT at all costs After paying…read morefor transportation of our storage container through Zippy Shell, part of 1-800-PACK-RAT, we were promised delivery of our container on 1/26. It never arrived. When we called to find out what happened, we were told the facility "must have missed it," and they assured us it would be delivered on 2/3 instead. When the container finally arrived, the driver immediately noted that the lock on the unit was not his and not ours. He said it was already on the container when he picked it up, and that there was a key sitting in the lock. The lock was labeled 1-800-PACK-RAT. When we opened the container, half of our belongings were missing, including: * Bed frames * Six televisions * Kitchen island * Purses * Kids' mattresses * Dining chairs * China cabinet * A family bed frame passed down for over 30 years * And most devastating, personal belongings of my deceased son These are not just "items" -- they are irreplaceable. When we called PACK-RAT for help, we were repeatedly transferred, told we needed receipts for every single item, given no real answers, and eventually hung up on. We have filed a police report with the sheriff's office and are now obtaining legal representation. Do not trust this company with your belongings.

DO NOT USE them they sent a gorilla size cage stating it will fit my furniture the movers showed up…read morelook at furniture and said no you might wanna cancel this. I called the company to Cxld they stated they were keeping 800 dollars of the deposit I paid.Total waste of time money and effort. They are just money hungry. You can email me and I'll give you my phone number but the agents was no help at all in fact they were very nasty as if moving isn't expensive enough to be keep a customer cash. Tolbertclementine@gmail.com

Very clean, wide hallways came in requesting a four month option, ended up saving more by going for…read moresix months. Scott is the manger and is very helpful!

thank you so much for the service this is an awesome place to store anything you need thanks scottread more

Just received our 16' container yesterday. First. 5 stars to Daniel the one we booked with on the…read morephone and 5 stars to the delivery people who dropped off the unit. Now,the 2 stars, customer in general. Cannot get a hold of anyone. Have one question, how to lock up unit. Yesterday called, wait on phone was 1.5 hours! Today it is 1 hour!

Highly regret us this company. Ordered two containers to be shipped from Illinois to Arizona on May…read more23rd and then ordered another container to be shipped May 28th. They felt it would convenient them by shipping my containers together and deliver them the later day without my approval. My family of four and two dogs were left without our property for five days. They felt giving me $500 off would cover the suffering. DO NOT USE THIS COMPANY!

Don't get sucked into taking a unit just based on the $1 / 1st month, run the #'s based on how…read morelong you need it. It was $1 more to get a larger unit and pay reg. price than taking the discounted deal. The unit I got was a 10x10 inside & climate controlled. The unit was as described and clean. They provide the lock in the initial signup process. Employee was very nice and curious. Download the app, easier to open the game with a push of the button instead of remembering your code and possibly having to get in and out of the vehicle if driving a rental truck.

Smooth Transition! The unit is very very cheap versus the…read moresame sized unit in Hanover Park The $1 for the first month is a great deal. Get the App to open the gate and check your account.

You won't be disappointed if you use Berna Moving & Storage. Courteous, knowledgable & efficient -…read morethey're the best!

We have used Berna several times from Home to New Home. Kids to college and back. We even hired…read morethem to move furniture into garage and back when we had our floors re-finished. Last week they moved my daughter from our home to her new townhouse. We gave up some of our furniture :O) They got the job done and a reasonable amount of time at a very fair price. I would highly recommend them.