have been getting my oil changed here for years. I drive from Illinois to Nebraska every month (…read more1,000 miles round trip) and every 3,000 miles, I stop at prime Auto. VERY courteous people and the job is done within a hour. (15-30 minutes usually)

Came in for an unidentified leak. Were told head gaskets needed to be replaced and given a $1600…read moreestimate (including air filter, oil change?). Took the car to another place (Jensen, which is what we typically use). The car PASSED a coolant pressure test (I assume Prime didn't even do that) and means it's NOT head gaskets leaking. Also, we have no overheating and no white smoke from the exhaust. I can't recommend Prime to anyone after this. Jensen cleaned the engine and we are going back in a few days so they can actually identify the leak, not just guess and try to stick us with a giant bill. Edited to add: the business felt the need to call me AND my husband about this and when I said this wasn't appropriate, kept talking at me until I had to hang up and block the number. Wow, just wow.

Let me start off by saying that the repairs done to my car were great. My car looks brand new…read more However, WORST customer service ever!!!" I had my car repaired in February of this year. I paid my deductible when I picked up my car. Not sure why, but when my insurance company settled up with the shop, they also paid the deductible. I was notified by my insurance company that the deductible had been paid twice and that the shop should refund the deductible that I paid. Well, that was 4 1/2 months ago and about 20 phone calls later. I have yet to receive the money owed to me. The shop says they are now "corporate" and that the claim is with their accounting department. Again, it has been 4 1/2 months... No one ever answers the phone at the corporate office (which is in Arizona). No one ever returns calls / messages - I have left over 10. I am now paying an attorney to write a demand letter... RIDICULOUS!!! Good luck with this shop if you ever have an issue with payment. Jennifer Eller

The customer service was excellent at Great Plains Auto Body, starting with Latrice and AJ at the…read morefront desk. They were friendly and professional, so I felt confident that I would have a great experience from the beginning. They took down my information and asked my preferred method to be reached. They also made sure I was comfortable while I waited for Enterprise Rental to come meet me. I was kept up-to-date on the progress of my car either by phone call or text. And they finished on time!! I was satisfied with the work done on my car. It looked brand new. I'll definitely continue to do business with Great Plaines Auto Body as my needs arise.

I'm rating this because my experience with this store was not even good at all I had service with…read morethem it was an accident with my Camry they charged twice my insurance company and they didn't even inform me and once it was done my Camry the driver side door they didn't replace it they fix the damaged door and adjusted back to the car and they said to me that they order a new door which is lie and scammed me they even scamming the insurance companies too this is my ratings and my right hope you get it all don't do any business with this store they tease you they lie to you and your insurance and the service and the people work there they have a bad behavior with customers the owner itself has a bad behavior with customers too they are not doing the right work.

Had an accident and needed our car body repaired, Very expensive but that's because car parts are…read moreexpensive. He was very kind and kept his store clean. He helped walk you through everything and explained why everything costed what it did.

They were ready for my truck and they were finished on time…read more They are tops on my list

I called for appointment they got me in next day. My drivers and passenger front panels were coming…read moreoff the door frame,,it took them less than 10 minutes tops and both doors were done as well as they fixed the windows that now go up & down. I went to pay and they said no charge..I thought I heard wrong but Liz informed me no charge. I was so moved by this I had tears in my eyes.. What great people that work there. I was so BLESSED that day... Thank You again for taking care of me..

Long story short: Trying to get my door lock fixed. The event was miserable from setting the…read moreappointment (trying to get an appointment) to calling a week ahead to verify the process. I heard lots of excuses. Brought my vehicle in at 10:00 AM and ultimately didn't get my car back until after 6:00! No offer of a car for the day to-boot! No service discount. I have been a loyal Infiniti customer (used to be)!

I visited this dealership 8 years ago and got nowhere toward purchasing a new vehicle. This time,…read morethe outcome was different. Now, there are fixed prices on the webpage, and the salespeople are friendlier. Eduardo was our sales representative, and he was not pushy. The only issue was that near the end of the process, there will always be a finance manager who gets a little pushy with extended warranties.

Fast, friendly service to get my AC fixed. These folks are AC experts and also work on many of the…read morefirst responder vehicles in town. As a firefighter's kid, I like supporting them for this reason. Scheduling an appt online was quick and easy, drop off was great, and they even offered to drive me home and pick me up when it was finished. Honest and open communication about pricing and why the cost. Happy with my experience even though car repairs are the literal worst.

I work for a local vehicle dealership and had a customer wanting a unique add-on to their van. I…read morecalled Jones Automotive about this accessory, and while my customer didn't end up purchasing the van in the end, the experience I had here will make sure I DO use them in the future. I called initially and spoke to Scott Suter, who walked me through what all adding this accessory would entail. I ended up driving down to their shop to have him look at the vehicle, where Scott even showed me a couple different options to save my customer money. I really appreciate all his help. He was professional, very kind, and I couldn't help but notice the Pro-Blue all around the shop. These guys have a great business model. I look forward to getting to know them and getting to work with them.

Needed an oil change as I am visiting from AZ so I came here since my uncle Jeff is a technician…read more Everyone was very pleasant and answered any questions I had. They even went as far as to find a coupon for the oil change since we found out the free oil change I had remaining was dealership specific. I didn't mind and very much appreciated the fact that they went above and beyond to make sure I left happy. Definitely will come here for future service needs when I visit!

Working with Sid Dillon was the best choice we could've made when looking for a new to us vehicle!…read moreWe found one we wanted to look at, called them, and were there within an hour. Cameron was super great to work with, as was all of the staff we have been in contact with since! While bringing our vehicle around front after our final inspection and wash, both Cameron and the service employee noticed something weird happening with the breaks. We ended up buying the vehicle, but leaving it there until Monday when someone in service could take a better look at it. They fixed the issue free of charge, and we were able to pick it up on Tuesday. Then, after driving about only 75 miles, the check engine light came on. We called Cameron and explained what was going on, and he told us to bring it back in. We dropped it off last night and just picked it back up tonight, and after fixing it they didn't charge us a thing. This is a complete 180 from the last dealership we bought a vehicle from, and it is so refreshing! We truly feel like we can trust anyone at Sid Dillon, and will definitely continue to give them our business! They worked with us to make things right, and it is evident they truly care about the happiness of the customer.

This place is A+...best customer service ever. The only people I trust to work on my vehicle. I…read morehave referred several of my coworkers here and every one of them has had a wonderful experience. They are affordable, top notch technicians, and take care of you as if you're family. These guys are the real deal.

Great shop. I purchased a used Honda from them. When I asked the owner to take it to have it…read moreinspected with a mechanic, he told me, "You'll find no issues with this car" and he was right. When you buy a car from these guys, they stand behind it. Their body shop and service department is great too. If you drive a Honda or Acura, you'd be stupid not to do your repairs here.