Steve and Denice explained the many features of our new Subaru. Professional and complete.read more

I bought my Forester here, so have been using them for my first 3 years maintenance. During a…read moreprevious visit, they failed to rotate the tires, and I had been charged for the rotation (I always mark the tires to make sure they are moved). They said it was miscommunication between the service center and checkout that the fee wasn't removed. They did comp me the service and said they would correct the issue. Last month I brought it in again, stressing I would like the tires rotated with the oil change. After it got completed, I checked again, and the tires were not rotated, but I had been charged again for that service. I texted them to confirm they were rotated, and their notes from technician said they were rotated. I forwarded them pictures showing no visible sign the tires were moved, so they offered a 25 credit for my next service. I asked again why not a rotate, and then I was given the response about tire wear being less on the front, so they don't want to rotate worse tires to the front. Had that been the first response, it would have been more understandable. But this is a repeating issue of being charged for services not completed. My trust has been broken with this service center. I also recommend you mark your tires if using this location to ensure you are getting the service they are charging you for and not being a victim of "miscommunication" between the service center and billing area.

1-Star Review - I Feel Completely Cheated by Omaha Mercedes-Benz…read more I never expected to write something like this about a Mercedes-Benz dealership, but Omaha Mercedes-Benz absolutely betrayed my trust. I paid $61,500 for a Sprinter van, believing I was purchasing a reliable Mercedes vehicle from a reputable dealer. Instead, I ended up with a van that was defective from the very first day. Even during the purchase, I should have noticed the red flags. The buying experience was almost too easy--effortless. They were extremely quick to push the sale through, even though I live all the way in Southern California. Now it's painfully obvious why: they wanted to get rid of this van as fast as possible. And they succeeded--at my expense. At 7,546 miles, the van was already showing the same issues I'm dealing with today. I didn't recognize it at the time--this was my first diesel van, and I trusted the dealership. I trusted the Mercedes name. I assumed they wouldn't sell a defective vehicle. Fast forward a little over one year, and now at 40,000 miles, the van has a major transmission failure involving the torque converter. Multiple service advisors told me the same thing: A torque converter does NOT fail at 40,000 miles unless the issue was already there. These components typically last around 200,000 miles. So what does that mean? That the van had a serious, pre-existing defect, and it was sold to me anyway. I feel cheated, misled, and taken advantage of. I gave this dealership my trust and over $61,000 of my hard-earned money, and all I got in return was a defective van and a massive financial and emotional burden. Omaha Mercedes-Benz should be ashamed of this. This is not how you treat customers. This is not how you uphold the Mercedes-Benz brand. If you're thinking about buying a vehicle from Omaha Mercedes-Benz, be extremely careful. I learned the hard way that an "effortless" purchase can be a sign that they're just trying to unload a problem vehicle on someone else. Don't let it happen to you.

My son is being ignored by pat and Andrew malouf on a brand new car he leased in February. After I…read moreleased 2 cars in Dec and February. The car he leased is a lemon. These guys won't return our calls!!

From start to finish, the team was professional, knowledgeable, and genuinely friendly. The quality…read moreof their work is outstanding, especially considering their fair and reasonable pricing. I recently had the parking brakes replaced on my 2011 GMC Sierra 2500HD, and the entire process was smooth and hassle-free. I scheduled the appointment online over the weekend, and by Monday morning I had a clear, fair estimate. I dropped off my truck the morning of the repair and had it back by the end of the day. What really stood out to me was their honesty--they charged exactly what was quoted, with no surprise fees or upselling. I highly recommend this shop to anyone looking for reliable, high-quality automotive service.

just took it in but so far great communication. The inspection sheet so far has been thorough. And…read morehopefully price is affordable and he got it in this morning like he said he would! So far great company would recommen! Will leave another review as soon as it's done!

The guys at the parts counter are super helpful and patient they answered all my questions and gave…read moreconsistent quality feedback.

So far so good! A great marketing experience from Kathy…read morePena and Anna Morrison. Wrapping up the deal today, now let's see if the service department matches the initial impression. Stay tuned

Without any doubt, Great Plains Auto Body made my recent experience so painless, smooth, fast and…read morepure perfection in their work!! From the check-in staff of Danielle and AJ, to Jimmy my service advisor, to Tre the wonderful guy that runs customer transport they were ALL so teriffic! I had a door dent on a crease that was no doubt obvious to see, but hard to get to. I was told up front that a simple dent pull may not make it 100%, but it DID! Well, that and some extra work. I received timely text updates throughout the two day service period. And when it was finished, Jimmy called to ask if I wanted to see it before putting things back together. I couldn't have been more pleased and satisfied! Tre was so wonderful in taking me home when I dropped off the Explorer, and then offered to return when finished. I got a ride to pick it up. And Tre made sure it was clean (spotless) for me, inside and out!!? It looked better than when I bought it 3 weeks earlier! Thank you Great Plains! You all are incredible, incredible people!

Yeah, when an auto body place gets a car from an accident, it might not be the cleanest. And I…read moreadmit, there was stuff in the back hatch and back seat, but to show no respect whatsoever for my possessions is out of line.

I drive older vehicles so when I went to NW auto care Chris' knowledge of my vehicles was amazing…read more I needed new brake lines on my truck and he got me right in and back on the road. He didn't try to sell me. anything I didn't need but told me what I could expect for possible issues in the future. Great service!

I have never had a better experience with mechanics as I've had with Northwest. I've been in…read moreNebraska less than a year and have had to visit them twice and both times the mechanics were friendly, fast, and so helpful. Both times I had problems, the mechanic took the time to explain every detail of the problem to me in a way that educated me instead of belittling me. This most definitely is the mechanic to trust in Omaha.

JT Auto Body was really easy to work with. Great communication, easy estimate process, and all of…read morethe staff were very friendly and responsible.

We came in to get an estimate to repair our daughter's car. She backed into bikes in the garage…read more We were given a quote of 1750 to repair at another shop and JT Auto Body had it fixed for free in 15 minutes. Thank You!!!

I took my vehicle here for some work and was told to come back at a certain time to pick it up…read more When I arrived, my car was out on a test drive. After waiting, the worker finally returned--not only with my car but also with multiple bags of fast food for himself and his coworkers. It was infuriating to see that he had stopped for fast food while using my vehicle. To make matters worse, he casually remarked about how comfortable the ride was. This level of unprofessionalism is unacceptable and shows a complete lack of respect for customers' property and time.

My car stopped on the interstate and the tow truck driver recommended I take my car here to have it…read morelooked it. They are very respectful and super friendly. However, I do not recommend this place unless you have a lot of money. They quoted me an astronomical amount. So i called around to other shops and found one who would do the work for less than HALF of what they were trying to charge me. Then, this other shop told me that some of what AllTech said was wrong, truly was not.