Im going to be very honest in my review and my interactions with the salesman Colin, the finance manager, and the general manager Peter Sarro. The promises of a car "tomorrow" ultimately turned into a week long ordeal. My car was secured on Thursday and was supposed to be ready for pickup Tuesday. Which turned to Wednesday the latest and finally ended up being the following Monday. I was told the delay was due to the fact that my vehicle needed new tires, but the vehicle was ultimately delivered with used tires. We wanted to trade in our car at the time of sale and put something towards the new car, but were told we could not unless we wanted to wait 2 more days. We had exactly 60 seconds to look at a car we didnt get to test drive because we were rushed because "there are a lot of people picking up today". I was told there were no differences in the cars we looked at and test drove and the car we ultimately ended up buying. This proved to be false. I was never told there was a minimum amount to finance, so when i went in with 2 checks, one was refused due to some undisclosed financing minimum. In face, I was specifically told " I don't care how you pay, its all the same to me" by the manager in the previous visit. My bottom line price was $30,000 OUT THE DOOR. taxes and fees included. When I asked Colin what my total was before I started signing, he told me "Right at 30." He lied right to my face as the price was $31,012. When we went into the finance managers office and started looking at paperwork we questioned why it wasn't a Hyundai Certified Pre owned as that's what we were told all along and the only reason we even went back to the dealer. The finance manager got up, walked out without a word when i threatened this was going to go a whole different way without a certification and we were going to walk away. He then came back with a few payment options all of which included additional warranty coverage like that's the only way the car would be certified. I was never given payment options that did not include an additional warranty. An ultimately $35,000 car didn't come with basics like floor mats or even a manual. Its been 10 days since I've contacted colin about this and have received no response. We were told 2 completely different figures about how much money was put into the car, by the same person and were told if they put anymore into the car it would be over the $30,000 out the door price. Which it ultimately was anyway. We were told when we bought a car, it would be completely gone over with us. This was also not done. So no tutorial, no test drive and no manual. How do you figure out the buttons on a self driving vehicle while you're driving without it being dangerous? A certified pre-owned Hyundai comes with 3 months of sirius radio and bluelink. Mine did not. As part of the 173 point inspection the car must include an owners manual, a quick start guide and owners handbook. mine did not include these. Under that same inspection, there is to be no visable damage to the front bumper or grille and mine is damaged on both and checked off as "no damage" "meets stds" The clock is supposed to be set to the right time. While this may seem like a simple stupid task,even this was not done leaving me questioning whether anything was done. My battery failed the inspection and says no good. It is supposed to include a Carfax specifically, but I had to pay $50 for my own when I got home and realized all the problems with the vehicle and service and sales departments. It was in this Carfax report we discovered it was not a one owner car, it was a 3 year, 36,000 mile lease, which was never disclosed. I was charged for vin etching on a vehicle that was already $700 over my budget. When i called Peter Sarro the general manager and explained my many concerns, he said " are you done? can i talk now? you've been talking for 20 minutes." i expressed that i thought he wanted to hear all of my concerns and that i could see he was not the right person to talk to to try to rectify the situation. I gave him a chance to rectify the situation and that was a kindness, and he pretty much laughed in my face and offered a manual. I thanked him for his time and told him to have a great day and then went over his head. You will get nowhere with these people I have escalated this case to Hyundai Motor America Customer Care and they are NOT happy. I do have to mention Colin was wonderful and went above and beyond until the moment he received our check. That's when the communication changed, the effort stopped and everything was different. The no pressure, upfront pricing and transparency they claim to have as standards are a joke and they do none of those things. We were pressured, lied to about the price and not told so many things. read more

Jesse Nye was the best salesman that i've ever dealt with at a car dealership. He made the lease process extremely easy. i provided some preliminary documentation before turning in my '23 Elantra and by the time I arrived to pick up my '26, I was in and out the door in about 1.5 hours. They were also able to exceed the deal I had received from a competitor. I will be doing all my leasing at Wile... read more

When we went car shopping, I used reviews to help decide if Wile was a trustworthy dealership to buy a car from, just like you're doing right now. I very much agree with the other one star review on this site. I don't know if we are just the unlucky ones, but we had not only a disappointing experience, but it's been costly as well. The car was bought in March and then we discovered it required costly repairs. Buyer beware. Make sure you have your own mechanic inspect any used car being bought here prior to signing. We are only as good as our word, and theirs is no good. Don't risk it. read more

I bought a new Hyundai from another dealer a couple of years ago and have been bringing it to this dealer for complimentary maintenance until that ran out. One day, a piece of the very flimsy cardboard engine shield came off. I took my car here for service and was told that because it had damage to it, I obviously had been repeatedly driving over something (ridiculous!), and that the replacement (which was about $350) was not covered by my new car warranty. They told me to call corporate, which I did, they were also no help. Despite a lot of arguing and yelling, they never covered the cost. Then about a month later the other side of the shield came off. I said screw it and just tore off the piece that was hanging down because of the awful sound it made rather than bring it to these guys. More recently the right headlight went out. Instead of taking my word for it, they charged $150 to "diagnose" the problem. All they had to do was change the lightbulb, which is what they eventually did. 2 weeks later, that light bulb went out again - they were going to charge me for it but backed off when I started to raise a fuss. Now, I realize I'm sort of a rube when it comes to car repair, but that doesn't mean I should be taken advantage of. Never going back here. Please stay away from this place. They are dishonest, overcharge, and don't honor the warranty that comes with all new Hyundais. read more

I have purchased many vehicles from several different dealerships, this has to be the worse dealership I have dealt with. Not sure where to start on this review, mis-leading vehicle listing, awful business management, or salesman and GM who don't live up to their word. Went to drive a "Certified Pre-owned Vehicle". After test drive put deposit on vehicle to hold car while worked out financing with credit union. When went back to finalize deal noticed warranty on paperwork didn't match advertised CPO warranty. When challenged salesman on fact, he said it was not a Hyundai CPO vehicle but local dealer CPO car... what is that??? CPO is always a manufacturer specific offering. Dealership did eventually do the work on vehicle to make it an actual CPO and meet the advertised CPO coverage, but caused pick up delay. Business Manager and communication with Salesforce was lacking. When they sent us the purchase agreement and sent the amount to be financed to our credit union, they never adjusted for our $500 they already had from deposit, and ignored our statement that we would put an additional $5000 down on delivery.. they sent the full sale price to our credit union, which caused us to have a higher monthly payment then expected. We agreed to take delivery as the financing was just to be done with this dealer, and plan on refinancing down the road. Lastly, the GM told us that he would give us an additional $300 refund based on the awful job they did.. guess what never received it, not surprising. The car also didn't have a front license plate holder (state law requires car has front plate). Salesman said would order and call to have it installed.. guess what never received a call advising the mount was available. Avoid this dealership, if want to buy a Hyundai, there are other dealerships that can easily perform better than this location.​ read more

Bought a used vehicle from them, asked to look at two that were on the website will told me they didn't have them available so unknowing to me he sold me used junk that had a transmission problem dirty stained seats brake noise and temp heating problem. It will not make the life of the 5 year loan. read more

Bought a used vehicle. 1 week later. Dashboard lights up like a Christmas tree. Service manager refuses to help. Sold as is is what he said. read more

Just bought a car from them and I have to say I had a great experience. After signing paperwork ( which was way faster than any other dealership I've been to) Jesse showed me all the features in my new car and answered any and all questions I had. Everyone was very kind. Overall great experience. Will be recommending to friends if they want a Hyundai! read more

By far, the best, easiest, most convenient car buying/selling experience I've ever had. With 3 payments remaining, I was looking for a buyout of my elderly father's Sonata lease. Spent, at most, 30 minutes in the dealership before having an agreement and heading home. Andre, Paul, and Steve could not have been better to work with. Next time I need a car, Wile Hyundai will be my first stop. read more

I can't be much happier with their service than I am. Amazing. I had a really poor experience with another dealership so I wanted a second opinion regarding an awful, loud humming noise coming from the rear of the car. The previous dealership just told me to "turn my music up" and that "Hyundai's are always loud"... it's a 2019 Tucson... So I brought this to their attention and even the man at the service desk proceeded to laugh and verify that neither of those answers were valid. So he put the car up on the lift and 5 minutes later, he pulls me to my car, revs the engine and ta-da... my muffler was completely shot. They ordered my part and called me back within a few days. My car was fixed within a couple hours and they were super accommodating with leaving my keys in the vehicle to pick it up later in the evening. They also brought a recall to my attention that the other location somehow missed. All in all, I am VERY impressed and will 100% be using them again if I have a similar situation. Thank you all so much for listening to me (especially as a woman - we sometimes know when things aren't right in vehicles we drive daily!)! It's great to not have to turn my music up over my car anymore! Highly recommend!! read more

If I could give this place zero area stars I would. The "General manager" Andy is the most unbelievably rude old man I have ever dealt with at a dealership. He didn't have the car ready for us at the time of our test drive appointment. He had to go to the gas station to put gas in it?!?! We drove and came back. So we were having a discussion about the vehicle and asking about a warranty and clearly he didn't like our questioning. We said we wanted to make an offer for less than the asking price and he turned around and walked away! My jaw dropped, my husband and I are appalled that someone would behave like that. I would NEVER recommend or buy a car from them. (Btw, they would have made a sale today) I guess they don't need the business. read more

I always use their service for my Sonata(s) and have found them fair and honest. Before selling the dealership, Andy Wile helped us find a couple of very specific used cars we were looking for. I hope the new ownership keeps up the low key, low pressure atmosphere. I've not purchased at other dealers because the high pressure hype is just annoying. read more

I bought a used pick up from Wile Hyundai. It was a GM. Wile negotiated a deal complete then told me there was NO WARRANTY. Confused I said a month right? No NO WARRANTY. I did not expect to be cheated on my $10k transaction and bought the truck. It had a parasitic drain, it continuously drained the battery. Wile Hyundai cheated me. They knew exactly what they were doing. They knew the truck was broken and sold me a broken truck. Malcolm Clark East Haddam, CT read more

I love this dealership. Everyone is so nice and the service department is thorough and professional. The owner actually came to the waiting room to introduce himself to me!! read more

Had a great experience here! They made the buying process as painless as possible and were able to make us feel like we got the best value for the money. read more

Did not purchase a car from them yet, but the atmosphere in the dealer was very low pressure, and none of the salespersons were in a rush like other dealerships I have visited to push me and my friend into a vehicle. I throughly enjoyed my brief visit there and would gladly recommend them to anyone looking to buy a car, new or used. read more

Extremely helpful! Flat tire and no spare left me stranded. They were able to get my car to them, order a tire from a local supplier, mount and align, all while I still was able to make it to work. When I knew I couldn't get there before closing because of my job, they helped me out so I could still get my car back that evening. They even vacuumed the seats! wonderful customer service. read more

My husband and I just purchased a car from this dealership. It was the easiest, most smooth transaction ever! The manager even drove the car to my house on a Sunday so that I could test drive it! When it came down to signing the paperwork, my husband and I were treated with such respect, it was again the easiest thing ever. This dealership is a gem! Everyone that we encountered was friendly and treated us with respect! We have already told many of our friends to come to Wile! You will not be disappointed! read more

Had to bring in my car for a few recalls, asked them to take a look at a couple of other things wrong with my car. They gave me a full diagnosis, explained everything wrong with my car, were honest and trustworthy. The turn around time was also very quick. Really great place! read more

Based on their current sales promotion, I do not trust this dealer. They had a mass mailing of a "Monte Carlo Match a Pair to Win" flyer, with prizes "up to $5000 cash...," no purchase necessary. Tabs on each side of a card had numbers ranging from 1,000 to 10,000. The implication: If the numbers on each side of a pair matched, then that's the dollar amount that you win. But not so. As the small print disclosure says, the chances of winning only a $5 Walmart gift certificate are 39,796 out of 40,000. Yes, only 204 of 40,000 get no prize. The chances of winning a large cash prize are just 1 in 40,000. And those numbers under the tab? Just numbers; no dollar sign before them. For many people, the cost of driving to the dealer to claim the prize is much greater than $5. This deception to get people into the showroom is unsavory at least. Would you buy a car from this dealer? read more