Fernando was wonderful to deal with. He was laid back, answered all questions and let the truck…read moresell itself. He was not pushy at all! The process was simply and easy! They delivered and took our trade. Truck came detailed and with new tires. Every person we dealt with was professional and made this experience so seamless. Would highly recommend them!!

Best experience I have ever had buying a car. Looks like they put a lot of efforts selecting cars…read moreand then service them which I guess makes the sales team confident, so it is no pressure sale, but with every step thoroughly communicated. I feel like I got lucky and had a bargain there vs other dealers when you feel getting scammed lol

I have been bringing my car here for a year. They are friendly and efficient. I bought my jeep in…read moreNorwich but this is closer so I switched my maintenance from Falvey's to here and I am happy with service

If I could give 0 stars, I would. Service writer Jaylen and Derek service manager are incompetent…read more Couldn't find any issues on my grand Wagoneer after having it there from 400 miles. Flash forward three times of it being there and they want me to pay to fix and issue it had documentation on since 400 miles. Flash forward to a 2025 wrangler with 400 miles that doesn't start and had to be towed in (tow driver also couldn't start it)... the say there is no issue. I pick it up and the next morning it doesn't start. This place is a joke and they don't care about anything but themselves. No wonder stelantis stock is in the toilet. They all suck.

Amended: sometimes you have a rough experience and the company never recovers, but not in this…read morecase. Columbia Ford recovered from a fall like an olympic gymnast. I left the dealership without everything "they owed" and communication afterward was spotty at best. Once the manager got involved, he treated my wife like a queen and exceeded any expectations we previously had, even letting her work from an office while her car got the extras installed. A+ service, and worth a second chance if you ever felt disappointed.

Unfortunately, a chain is only as strong as its weakest link. I've been a loyal customer for…read moreseveral years and have bought two new F350's for my business. Since my first purchase, I have had consistent, terrible experiences with one particular service representative. He frequently lies about trying to contact customers regarding status of the vehicle being serviced. The last time he did this, my new F350 was being serviced for a minor factory error. I needed the truck back on a Friday, I tried calling twice to determine when I could pick up the truck, the service representative never returned my call and the truck stayed in the garage over the weekend. Since this is a vehicle purchased for business, I had to cancel a job on Monday because I had no means to pull our trailer that was required for this job. I spoke to the general manager and service dept. manager about this delinquent service representative the following Monday, and upon follow-up with him, the representative had the gall to lie to them, too. The service manager asked me to deal with him going forward. I have employees, too. This would never evolve into a recurring problem on my watch, especially if it affects my clients. As I mentioned to the GM and SM, if this person is consistently lying to me, then it's very likely he lying to other customers, too.

Jesse Nye was the best salesman that i've ever dealt with at a car dealership. He made the lease…read moreprocess extremely easy. i provided some preliminary documentation before turning in my '23 Elantra and by the time I arrived to pick up my '26, I was in and out the door in about 1.5 hours. They were also able to exceed the deal I had received from a competitor. I will be doing all my leasing at Wile...

When we went car shopping, I used reviews to help decide if Wile was a trustworthy dealership to…read morebuy a car from, just like you're doing right now. I very much agree with the other one star review on this site. I don't know if we are just the unlucky ones, but we had not only a disappointing experience, but it's been costly as well. The car was bought in March and then we discovered it required costly repairs. Buyer beware. Make sure you have your own mechanic inspect any used car being bought here prior to signing. We are only as good as our word, and theirs is no good. Don't risk it.

Dealt third time with Paul B as salesman and was a wonderful experience. Low keyed type guy and no…read morepressure. 5 star rating without a doubt

gates is nothing but a joke along with the gate family and especially Paul bacon. sold me 2 not one…read morebut 2 vehicles and. had nothing but problems with from day one. the second vehicles needing a transmission right from the start. the service after the purchase is even worse they don't even remember who you are and what you had bought from them. complete joke and Paul you can go pound sand you little weasel. don't believe the 5 star comments on the site either cause I can garantee they had there head underneath a desk in order to get good service

This garage is an absolute disaster. They damaged my vehicle while putting on new tires--damage…read morethat didn't exist before--and when confronted, they lied, stonewalled, and refused to take responsibility. A real tire tech confirmed it came from their tire machine and laziness, yet they acted like it was somehow my problem. Photo evidence proves it, but they don't care. This isn't just incompetence--it's reckless disregard for your property. Avoid this place like the plague. They will ruin your car and your day, then shrug it off.

Awesome place. Very professional and knowledgeable. Been going here for years since it was…read moreWesternAuto.

Above and beyond! My odometer wasn't working and I couldn't get my emissions test done without the…read moreodometer being read. They fixed the odometer and took my vehicle through emissions for me

of course it's after you pay to shop they are rude to you & hang up the phone and then when you…read moreshow up in person cut you off and tell you to take your shit somewhere else simply because I asked to speak to Joshh the guy couldn't tell me when he would be available or even that he wasn't available just that he was around there somewhere so when I went there to try and talk to Josh or the guy after being hung up on because I dropped the F bomb because I've been sitting in a hot car, trying to start it for over an hour, I got attitude and cut off more than once before I could even get my thought out by the office manager on the phone and in person.

we were in the market for a used jeep. looked at there inventory and they ask for 30k plus on…read morevehicles that are 10 years old with nearly 100k miles. you can go elsewhere and get same vehicles built up the way most people want a jeep for sometimes half the price and newer.

My husband does a lot of our car work so we didn't have a 'go-to' garage. When I asked my mom…read morewhere she took her car she mentioned that she's been bringing cars to Showroom for many many years. Mom's been happy with their work for years, and now I'm happy with it as well. I had to recently have some work done to my father-in-law's car and it took a little bit of time to get the first appointment in (just under 2 weeks) so that wasn't an issue. We had questions about replacing the coils, should we replace all 8, should we test and only replace the bad ones, could I buy the parts somewhere else if I found them cheaper. They answered every question and talked through the options with me. In the end, we did all the spark plugs and they tested the coils and replaced the single bad one they found. We made another appointment and brought the car back to have the passenger window repaired a few weeks later. We'll definitely continue to bring work here. Megan does all the phone and desk stuff and she's knowledgeable, courteous, and responsive. Thanks for providing great service and great work!

I can't say enough about Showroom Auto, but I will try! Kraig and Bruce are THE NICEST people I've…read moreever met. They are just so pleasant. Add that to dealing with customers, cars, wrecks, other businesses... Nothing gets them down. 'The fear of the unknown' is what keeps people from getting their cars serviced, or from 'checking on that noise'. Do yourselves a favor and go to Showroom if you have any doubts. These folks are going to give it to you straight. And fair.