Above and beyond! My odometer wasn't working and I couldn't get my emissions test done without the…read moreodometer being read. They fixed the odometer and took my vehicle through emissions for me

of course it's after you pay to shop they are rude to you & hang up the phone and then when you…read moreshow up in person cut you off and tell you to take your shit somewhere else simply because I asked to speak to Joshh the guy couldn't tell me when he would be available or even that he wasn't available just that he was around there somewhere so when I went there to try and talk to Josh or the guy after being hung up on because I dropped the F bomb because I've been sitting in a hot car, trying to start it for over an hour, I got attitude and cut off more than once before I could even get my thought out by the office manager on the phone and in person.

This guy is bad news. Expensive, incompetent repairs to the point of being dangerous. Bad,…read morenon-caring attitude.

We came on very short notice because our fuel cover would not open so we couldn't refuel our car…read more They were very accommodating and had no issue with us swinging by to get it looked at. Turns out an essential cable was broken and they got it ordered same day and showed us the temp solution until the part comes in. They helped us get back on the road faster than we could've hoped. Great service.

Awesome service !! I called for help moving my truck and i got a quick response, the guy was very…read morenice and put in all effort to make sure that my truck was taken care of. Price was exactly what i figured it would be and i will recomend them 100%. Thank you very much for the help.

Had a muffler pipe repaired. Joey is an excellent mechanic and honest. We have used him for many…read moreyears. We appreciate him and his work

Awesome place. Very professional and knowledgeable. Been going here for years since it was…read moreWesternAuto.

This garage is an absolute disaster. They damaged my vehicle while putting on new tires--damage…read morethat didn't exist before--and when confronted, they lied, stonewalled, and refused to take responsibility. A real tire tech confirmed it came from their tire machine and laziness, yet they acted like it was somehow my problem. Photo evidence proves it, but they don't care. This isn't just incompetence--it's reckless disregard for your property. Avoid this place like the plague. They will ruin your car and your day, then shrug it off.

I went to Gene Langan Volkswagon in Glastonbury for routine 50,000 check-up on my 2020 Tiguan and…read morefor an overall check of everything before a trip to Maine. I had an 8:00am appointment and I was early. One of the service guys was outside and let me know before I walked all the way over to the door that the door was still locked and they would be sure to let me know when the showroom door was open. Just before 8:00am, Troy opened the door and motioned to me to come on in. Troy greeted me and took me straightaway. He greeted me by name, since he saw me in the parking lot and saw my 8:00am appointment. Troy checked my service record and explained what they would be doing today and asked if there was anything else I needed. My car was taken for service quickly and returned in a timely manner. After getting service at Gene Langan, they send a video to you in your email of the underside of your car and the service technician shows all the things they check - all 4 tires for wear, brakes, rotors, boots, etc. It's fascinating, and I really appreciate it. They also give you a little report on your car of what's good (green), what will need service in the future (yellow) and what needs immediate attention (red). They do a nice job, and they are a nice group to work with. I appreciate them and would recommend Gene Langan Volkswagon in Glastonbury for any VW Service.

I purchased a new Tiguan here this summer since my boyfriend had had such a great experience with…read morethem in the past with his cars. I was able to get an appointment right away and was able to test drive a few cars. Miguel was knowledgable and so helpful! He was straight with us and didn't play those car dealership games. We will gladly get our future cars here :)

I feel extremely fortunate that a business with such a great customer service culture exists in our…read morecommunity. They were friendly, courteous, prompt and kind. This is old school great business and I will be their most loyal customer. Thank you!!! Highly, highly recommend Certified Auto, if you are looking to have a car serviced!

Overloaded. New…read moreservice appt person has problems remembering things that were just told (what was your name again? which car? what was it again that you wanted?) Multiple mistakes in a row. Had the car in and the transmission line wasn't put back properly, had to get a master mechanic over in my driveway to put it back so the car was usable. Then had it towed to them and they did repair it for parts cost only, but for a family vehicle and tow it was strike one. Next it was the second time the brake pad sensor failed after coming out of their shop after they did rotors/pads. No memory of it happening before (i finally remembered after reviewing old invoices) Asked them to contact a local shop so i didn't have to have it towed over to them again and they got too busy to do it. Called again the next day and they did call the local shop but forgot if it was the front or rear sensor. I had already ordered both from napa so i told them to just credit my account for the next work we did together when we weren't on vacation and they said to just work with the new mechanic since i didn't want to work with them, i just laughed and hung up. Oh and the new text messaging system they put in isn't monitored and half the staff doesn't have access to it or it doesn't work properly so don't get excited thinking it will make it any easier to keep track of things...

Brought my mom's Subaru here after our usual mechanic (and the backup mechanic) were booked up for…read moreweeks on end. These guys told me exactly what was wrong with my car, and it wasn't pretty: something with the EVAP system/gas tank, and it would require taking off the rear subframe to get at it. Instead of pushing me to do the repair, they advised me to leave it alone and just drive it into the ground. I appreciated the honesty and straightforwardness, will definitely be back!

They were quick to get my car in, diagnosed and fixed. They found the main problem sending 5…read moredifferent codes to my engine light. Care is running much better! They are quick, professional, nice, and very affordable. Whatever questions I had, he answered and explained. Safe to say I will be returning to them for car care needs. If anyone needs their vehicle repaired, I HIGHLY RECOMMEND these guys. Roy thank you!

Everyone at Olenders was extremely helpful, friendly, and knowledgeable. We were always kept…read moreinformed about the status of our vehicle repairs. When we dropped off our vehicle it was not clean but when we picked up our vehicle it was vacuumed, washed, and had a new car scent! The work done on our tailgate was incredible, it looks better than before, if that's possible! Thank you for going above and beyond what was required! You do amazing work! We highly recommend Olender's for any collision repair work! Thank you, The Reeves

After I was rear ended by a telephone pole (pole 1, car 0) I began the search for an autobody…read morerepair shop. My original favorite body shop no longer exists since "my guy" retired. Olender's is on the USAA insurance short list of accepted specialists and, since they are only 3 miles from my house, I figured it was as good a place as any. USAA may be onto something. I was lucky enough that I could still drive the car, so my down town was minimal. Once the parts were in, I dropped off the car and, after an estimated 11 business days of work, I got the call 8 business days in that it was ready. Like a new car. No visible damage and clean as a whistle. I'd like to stop by every month just to have them detail it for me. Two thumbs uip for Jared and the team. Thanks