I've had Eric for over two years in two different locations. Whenever insects reappear after a…read moretreatment he returns at no cost to reapply the treatment. I'd recommend him.

The gentleman came to my house early, and gave me a call to let me know. Upon arrival he did a…read moregreat job explaining the possibilities and solutions for my particular situation. I walked with him all around the interior and exterior of the house to determine any possibly points of entry. Despite spending approximately an hour with me, he refused to charge me because there was no service required as my house was sealed very well, and no signs of any issues. It is rare that you would find a company that cares and treats customers with such integrity. I cannot thank them enough.

In February I was back in Iowa to visit my folks in rural Johnson County, and I told my mom that I…read moreneeded to get some stuff that I had stored away in the attic. Don't go in there, she said, because there was a lot of animal droppings that needed to be cleaned up. Say wut? Some creature has been using your attic as a latrine and you haven't done anything about it? I donned some protective gear (a.k.a. old clothes and a dust mask) and went to investigate. Yup, there's a lot of turds in there. I suspected bats because we've had them in there before, and I noticed that the screen covering the attic vent had a hole in it. What to do now? We needed an exterminator, but I didn't know how to find one. I posted an inquiry to my local friends on Facebook but got no responses. So, I did something completely OG: I picked up the Yellow Pages and let my fingers do the walking. I had to call a couple places before landing on Catch 'em Critters - the other ones didn't do bats. Lucky for us, they had a job nearby that day, and somebody would be able to come by. The fella shows up and I take him into the attic, and he's says yep, you got bats. He set about to inspect the entire house and identified multiple potential points of entry, and then gave me a quote to plug them all up, plus a one-way bat valve to allow any hibernating bats to humanely exit our attic once the spring thaw came. I agreed to the service and he set about his business, finishing it pretty quickly that day. A few months later he came back to remove the bat valve. My folks then engaged their services to humanely remove a few moles that were wreaking havoc in their yard. Overall, we got great and friendly service and our problems were solved promptly. Highly recommended for all your unwanted critter needs.

Batman, the Squeakquel…read more UPDATE: Second bat here in the house in four days, none in previous 33 years. My blood pressure spiked off the ceiling. Grandson left garage door open yesterday, not realizing this is "bat season"--we have GOT to be more careful. Left a (fairly frantic) message at 7:30 AM and Joel showed up here ten minutes after telephoning me back. Thank goodness he did because I thought I had the bat totally contained in the kitchen sink with three towels over it and numerous kitchen implements holding them all firmly down, but nooooo... When I went into the kitchen to put the phone back, it had crawled out from under everything and was just sitting there smugly on top of the towels looking right at me. ARGH! Put yet ANOTHER towel over it and this time taped the edges sealed shut. Joel, Superhero of the Suburbs, came to the rescue again and quickly had it in a containment jar and out the door. (See photo below). I can't thank Catch 'em Critters and Joel enough for the swift response and for immediately removing the problem bat. My heart's still thumping, but at least I can take a deep breath and relax now. Please, neighborhood bats, no more excitement for another 33 years!

10/10 would recommend working with Paw Control, they have fair pricing and knowledgeable staff to…read morehelp you make the best decision for your situation. Will definitely use again!

I had a bat exclusion completed pre-derecho which I had to redo after replacing my roof. Thought I…read morewould try out a local firm and was quoted in the neighborhood of 1,000, which is appropriate and in line with competitors. However after inspection the estimate was 4,000, which is ridiculous. Needless to say a waste of time and money for an inspection. There are much better alternatives.

Billed for service when no one came out. Billed for services…read morenot performed, when no one came out Multiple calls with service manager, branch manager and customer service to resolve this and no refund for the fraudulent charges. I called my bank and contested the charges and they put a stop on future charges from Orkin, but I doubt I will ever see my money back.

Show up for scheduled service call, return last 5 calls. Obviously when we were told they would…read morehonor their bat warranty it wasn't true and now ghosts us. 19 days since scheduled appointment to fix 3 rd go around with bats. $8000 later. Will never recommend and will cancel our current service.

After an offer on our next house was accepted, my next stop was to set up the home and pest…read moreinspections. I collected quotes from several local pest control companies, and selected D & R Pest Control not only because they were the most competitively priced, but also thanks to how professional they were. They collected my name and contact info over the phone, then emailed me their appointment confirmation, and they even got the inspection completed within the short window of time that I provided them. Once the inspection was complete, they emailed the report to me and I was pleasantly surprised by how thorough it was! They explained what they found and detailed the areas they weren't able to check very thoroughly for various reasons like permanent furniture structures being in the way. Hopefully I'll never need to treat our home for pests, but if such an unpleasant day ever comes along, I know I'll return to D&R.

Very knowledgeable, helpful and efficient! Came out the very next day we called and took care of a…read moredangerous hornet nest. Would highly recommend D & R Pest Control!

Hired to help mouse proof my small home. Did initial inspection for over $200 and that doesn't get…read moreyou anything but pointing out areas. Would have been required to pay over $1000 for them to come and fill all areas and provide a guarantee. Decided to have him come back and close off the main access points only. This was another 500 dollars and I had to be the one to point out obvious entry points he was going to overlook. Not to mentioned that twice he failed to show up to do the work, or even notify me that he was not going to show, for appointments. When he did come back the effort made on the potential entry points was minimal and in some areas did not completely block the holes. In the end I spent over $750 and it was worthless.

Squirrel in the attic. Guy came over, never looked IN the attic, and left a trap on the roof. It…read moreblew off. He came and put it back. Then came and got the trap and vanished. Totally unsuccessful and incompetent.

We've been with Fenix for 2 years; quality service. For Oct. 28, 2025. the service window was to be…read morebetween 10am and 3pm. Patrick called 9:45am and was onsite by 10:30am. He listened to our feedback on past treatments as well as our priorities for this treatment. He completed the outside within 15 minutes treating all the focus areas. Very efficient. The indoors treatment was also done quickly and efficiently. In the basement he was careful to move some fragile items out of the way before treating the window frames there. He provided a debrief when he was finished. Very polite and professsional. Thank you, Patrick. P.S. We have not had any ants for two years except very small ones probably drug in on our shoes or from our Welsh corgis

I feel like I got scammed. Signed up initially due to seeing a bug in my new condo. They treated…read moreit as an infestation, which I was fine with. Next visit there were no bugs in traps so he said they would scale back to maintenance visits and it would be cheaper going forward. My most recent visit was for outside only. I live in a condo, called two days before and gave specific instructions as to which ground floor unit was mine, so they service the correct one. Day of service I see their truck leaving and he never did anything outside my condo. I call the office and they argue with me, telling me he was there and serviced the unit. I tell him he absolutely did not because have been sitting right inside the patio door and nobody has been here. She keeps telling me I am wrong and he was there for a half hour but says she will have him come back. He comes back. I meet him and show him my unit. He says he did a different one. I told him I called two days before and told them the specific unit information. He said they never passed it along. I truly believe he was telling me the truth and do not blame him. Interesting part is that they said the visit would be outside, checking for any places bugs could get in and servicing those areas. She told me he was here for 30 minutes (servicing the wrong unti) and he did mine in about 5 minutes, so I know it was not thorough. I then go back and look at my past billing statements. They have been charging me the same price since I started. It never went down at all. When I pointed that out, she told me I was not understanding how they bill things. I told her I understand being screwed over and used the example of going to McDonalds, buying/paying for a Big Mac, going again a day later and ordering a cheeseburger but getting charged for a Big Mac again. Needless to say, I told her I did not want to use their service anymore. She told me I have to send written notification, which I did and saved because I do not trust them at all.

Dealing with Alias was an overall wonderful experience with something that started out very bad…read more I had ants in my condo for years but it was not until this winter that they got to be really invasive. I asked a friend for a recommendation and they suggested Alias The Buman. I called right away and spoke to a very helpful lady who answered all my questions. After booking an appointment for a couple days later I received a text reminder of my appointment. The appointment was only a two hour window. If I recall correctly they showed up 15 minutes into that two hour appointment. Cody came out and was really polite taking off his shoes even though I didn't ask. He asked a few questions and told me how ants get inside and what he was going to do to help solve my problem. He patiently let me explain all my concerns and assured me things would work out. He sprayed a safe application inside and out all around my condo unit. Letting me know if we saw any more ants in the next 7-10 days he would be back out for free. I noticed an improvement immediately! By the next day the number of ants we saw was drastically decreased and by day 3 we did not see any ants. As of this review we are almost a week in but I am totally happy with the service. How long it lasts is to be determined but he did tell me to expect this to keep things under control for a couple months. Great people to work with and they were very up front with what they will do and what I can expect from their service.

Alias the Bugman for the win! I reached out to Alias the Bugman via email on a Sunday afternoon re:…read morea spider problem at our house. Within a few hours I received an email back about when they could come (several dates/times) and take a look at the problem. They also explained the treatment process. Within the week they had a technician to our house. Appointment could have been sooner had my partner and I's work schedules allowed. Part of the treatment involved coming into our home, so one of us needed to be present. There's also a 2-hour arrival window, so you, the client, must be flexible. The technician arrived and treated the problem areas. We've been spider free since (about 3 weeks). The cobwebs were getting to be a bigger problem than the spiders and we haven't seen many since he left. Alias also completed a pest inspection for us before we moved into our home this spring. Recommend!