Great service! Very professional, good communication throughout the whole process, arrived on time,…read moreand explained everything clearly. Highly recommend for anyone needing pest control services

I had a honey bee issue outside my home and it was growing. I got in contact with Clarity and they…read moreinformed me of all details and what would need to happen. We set an appointment and they were here promptly and made sure to take care of all my needs. Me home and dog are thankful that the bees are being removed b

Website stated this companh humanely preserve life of animal and relocate, if possible. However,…read morewhen employee removed a birds nest with 3 eggs from our front porch, he nonchalantly told me he just "threw nest on back of his truck". Completely overpriced for service ($270 to remove nest) and a disappointment as far as treatment of bird's nest and eggs. I gave 2 stars because he arrived on time and called beforehand.

Great company. I had issues with some pest and they came quick and remedied my problem. I highly…read morerecommend!!!

I called them earlier this week to show them my roof issues with piles of feces from a creature…read more Knowing I had no interest in handling it myself. I looked for a company to remove and treat the affected issues. I could see two areas when they came out they found one more. We assume it was raccoons not in the attic nor crawl space. First time having this issue but it's been resolved. I am a bit concerned since it rained last night post cleanup and treatment. I'm hopeful it solves the issue and I won't need to address again. There are no pictures post cleanup. I documented photos of what I saw to get an idea if I was calling the right company to handle.

Ruben and his team helped us with our mice issue. Ruben is very knowledgeable, honest and…read moreresponsive. Highly recommended!

I rarely leave negative reviews, but the lack of communication from Critter Control has been…read moreextremely disappointing. This week alone, I have rearranged my schedule and waited at home on three separate days with little to no proactive communication. Every update has required me to reach out first, and when I do, I often feel like I'm inconveniencing the staff simply by asking for information. Considering the significant investment I've made and the service expectations outlined during the sales process and in the agreement, I expected a much higher level of professionalism. Clear communication, confirmed appointment times, and follow through should be standard, not something the customer has to chase down. I do want to recognize Brandon because he has been great when it comes to the actual service. He has been professional, knowledgeable, and thorough while at my home. My frustration is not with him. It's with the overall communication and scheduling process. I simply wish the communication from the office was as proactive and reliable as the service Brandon provides. The work itself may ultimately resolve the issue, but the overall customer experience has been frustrating. Clients should not have to repeatedly follow up just to find out if a technician is coming. I hope Critter Control improves its communication and customer service because the current experience has fallen well below my expectations.

I hired Critter Control Houston to inspect my elderly mother's home for suspected animal activity…read morein the vents. After the inspection, they proposed a full sanitization and vent-blocking package -- totaling $1,700 -- citing signs of rodent activity. After paying and having the work begin, we were informed that there were no animals, no droppings, and no need for any sanitization. The material in the vents was coming from an exhaust fan that had caught fire -- something that was never identified or mentioned during the initial inspection, and only discovered when the crew arrived to do the work. To summarize: they missed an obvious burned exhaust fan during inspection, misdiagnosed it as animal activity, sold an unnecessary $1,700 biohazard sanitization package, and never caught their error until work had already been contracted. When I called the office to address this, I spoke with Jessica, who was not helpful. Rather than acknowledging the mistake, I was told the company feels they "went above and beyond." Charging $1,700 for unnecessary services based on a missed diagnosis is not going above and beyond. I chose this company specifically because of the positive reviews and because I needed someone trustworthy to care for a vulnerable family member. That trust was not honored. I would not recommend Critter Control Houston to anyone, and I urge others -- especially those hiring on behalf of elderly relatives -- to get a second opinion before agreeing to any services.

Did a few squirts inside house. Barely did the garage. Outside wasn't sprayed well, or the…read morechemicals were weak. Ants are still building around sidewalk and house. Ten minutes of work and they were gone. This is the third pest control company I have tried and apparently they all just S*ck!

I am very happy I found this company to treat my home and my 3.5 acres in Tomball. Rusty always…read moreresponses immediately if I call. His team is very friendly and knowledgeable regarding the bugs on my property. They use extra precautions around my chicken coop and my dog. They ensure webs and spiders are gone before they leave! I highly recommend this business to others!

Michael from Cypress Critters & Pests was a great experience for a problem. We realized we had an…read moreanimal in the house. I tried to contact other contractors, but Michael was the only one to respond immediately. He found a way to get on schedule asap. He completely an interior and exterior inspection, and found the hole in the softer area of the roof in minutes. He worked into the evening with absolute health and safety because he had to install the cage on the second story roof. He provided details to understand what we needed to do to catch the critter. Upon capture, he would be back to us asap with a gentle release. The cage was installed with quality around an 8 inch hole. Upon identifying that we were able to no longer have the animal in the house, Michael came back and performed excellent construction work to patch not only the hole, but the surrounding area . Overall, Michael's professionalism, quality of workmanship, responsiveness, fully transparent in explain all that needed to be done including cos that was reasonable, I made the right decision in hiring Michael's firm to handle a big problem. I would recommend Michael for not only removal of critters, but ant of the vast services he offers. Thank you Michael Scott Glash

So, after my lengthy review detailing Cypress Critters' lack of response to my warranty request,…read morethey contacted me and let me know they all had COVID-19 and weren't able to respond to texts, emails, or Yelp requests over the previous week. However, they were all better and willing to take care of my warrantied work. Much to my delight, they showed up on Aug. 8th and installed a one way trap over the problem area. They also used quite a bit of that black styrofoam sealant I've heard so much about in other reviews but whatever, it shouldn't be up long right? After install, they told me they'd be back in a week (unless we called them earlier if a squirrel was caught in trap). Great. Well, today is Sep. 5th (Happy Labor Day!) and I haven't heard a damn thing from anyone at Cypress Critters in a month. Maybe they got monkey pox this time? Is Ebola still around? Maybe the plague. Whatever the case, I didn't care to hear anymore excuses or waste another minute trying to get in touch with this unprofessional business. So, I pulled out my ladder, tore off their trap, scraped off all the black styrofoam sealant I could, and dealt with it myself. I'm probably better off, considering some of the god-awful work I've seen in other reviews. 0 stars. I won't be using them again and good riddance. I'd imagine there are much better options anywhere in Houston. Perhaps, other businesses in this field take pride in their work and honor their word. Perhaps.

Used AAAC Wildlife for years. They do a very good job at a fair price, prompt and courteous…read more Recommended.

Bryan and his team were amazing!! Thank you for taking care of the 10 foot gator in our…read moreneighborhood!!

Miguel and his team of technicians were very responsive and incredibly professional. Their work is…read morethorough and high quality. Highly recommend them!

Was a no-show for the first appointment, then was hours late for the two next appointments. Does…read morenot care, does not call to give you a heads-up either, even when they know they will not service your house on the appointed day.