!! only giving one star because minimum requirement…read more Not only did the lady who answered the phone sound as disinterested as she possibly could, she refused to cancel my order for the fish tank i had just ordered even as my fish died while i was on the phone with her. ON the phone WITH her. After that, she took the liberty of hanging up on me. If it weren't for the wonderful two people I called after at PetSmart customer service I would have an empty folder fish tank right now. 0 stars.

All of the associates are wonderful. They are very helpful with any questions you might have and…read morewill help you find exactly what you are looking for. The store is very clean and well organized! Highly recommend this store!

Awesome location, selection, and staff. They are my weekly stop for all my GSD needs. Great same…read moreday delivery as well.

This place is amazing stocked with all of your pets healthy needs and the kindest and most helpful…read morestaff. Dawn was so knowledgeable and went above and beyond to talk with me about food and tear staining in dogs. I think I'm on the right track now with my white furred babies. Love Hollywood Feed!

This is a boutique for our spoiled fur babies. If you want a beautiful collar, leash or something…read moreunique and not the usual chain store stuff, go visit Paws. I found the cutest and rarest Shiba coasters. It's not typical to find Shiba gear but these are high quality and amazing

Great folks, great merchandise, great to the 2 + 4 footed customers…read more... just GreaT! George and Gracie are tops, too.

I would not recommend purchasing a puppy from the Naples Petland location…read more We paid about $4,700 for a Cocker Spaniel puppy. When we brought her home, we noticed she had a runny nose and wasn't acting like a healthy puppy. We took her to our veterinarian, who diagnosed her with pneumonia and parasites. When I contacted the store about what had happened, the owner told me to reach out to another person who handled these issues. That person responded to me once, but after that, I never received another response despite my attempts to follow up. Over the past 15 years, I have purchased several puppies from the Petland Fort Myers location, including two puppies around the same time I purchased this Cocker Spaniel so she would have companions. Every puppy I've purchased from the Fort Myers location has been healthy, and they've lived long, happy lives. I've never had any health issues with the dogs I purchased there. The way they handled the situation with selling us a sick puppy is why I wouldn't recommend purchasing a puppy from the Naples Petland location.

We first went to the shelter to adopt but we wanted a puppy. We went to Petland and found our…read morepuppy. My girlfriend did not want to adopt him because he was very sad and depressed but I knew when we got him home he would change and he did. He is now part of the family and healthy now that I took him to the vet and good home care. Now the reason I am writing this review. They are very dishonest and they do not tell you that you have to sign up for pet insurance Kanguroo is the company and charge you $65 a month with a huge deductible. They charge me two months before they finally canceled it. Be warned. They do not make it easy at all to cancel this insurance. The reviews are spot on. Believe them. Very shady company.

DO NOT BRING YOUR DOGS HERE FOR GROOMING…read more I would leave 0 stars if I could. The managers and staff at this location are an embarrassment and a danger to pets. I brought my 1-year-old dog in for a grooming appointment, and he left the salon with his scrotum mutilated by incompetent groomers who somehow thought it was necessary to use a blade on such a sensitive area. On top of that, they must have been wearing blindfolds while grooming him because he came back looking like a 3-year-old got ahold of him with a pair of scissors. The haircut was absolutely butchered. When I first called to voice my concerns, the store leader, Carol, told me to take my dog to the vet and that they would cover the cost. Mind you, she didn't even have the decency to offer me a full refund. If you injure a pet badly enough that they need to see a VET, a refund should be automatic. Instead, I spent the next two nights listening to my dog cry in pain because of what they did to him. Then I got to spend the next two days playing phone tag with the incompetent store manager, Carol, and her other leaders, Skii and Samantha. Both Skii and Samantha refused to offer me a refund, claiming they had a "process." Neither of them showed an ounce of empathy toward me or my dog. Not once did they apologize or take any ownership of the situation. They simply kept telling me that only Carol could approve a refund and promised she would call me the next day. Well, today came, and by 5:00 p.m., Carol still had NOT called. She's a lazy, incompetent, poor excuse for a manager. I had to call her. The moment she heard my phone announce that the call was being recorded, she suddenly stopped talking and immediately offered to refund my card. Funny how that works. Even then, she still didn't apologize. She didn't take accountability. She didn't show a shred of empathy. If you can't be a decent human being, you have absolutely no business working with animals. I will never return to this location--or to any PetSmart. They don't care about your pets. They care about making a quick buck, and my dog's injury is proof of how little they value the animals placed in their care.

Good service. Not so affordable but very nice staff they take good care of your dog. Good service…read moreambiance

Love this puppy store . Getting ready to buy and stopped in here and fell in love with these…read morepuppies . So wonderful , puppies are in play pen and can interact with all the people . Zach is a great manager and very helpful . Place is kept so clean and the puppies get a lot of love and socialization and lots of attention. Where did you guys move to? I still have an interest in your schnoodle !! please contact me Thanks Julie

Bought a beautiful puppy there. Zach the manager is very helpful and knowledgeable about puppies.read more

Beware for the health of your dog ... I stopped in at Pet Supermart yesterday. First thing notice…read morewas bugs crawling on shelves where bagged dog food was stored. New I checked out the dog treats and it was even worse. Right next to check out counter was display selling dog bones clearly covered with mold. I lifted up "hide alternative roll" on opposite side of display and a huge spider was in the bin along with bugs and what looked like rodent feces. Mentioned to staff who asked no questions about but only commented "yeah they don't have preservatives". Normally not one to write a review BUT this is totally unacceptable for a pet store to show such lack of care for pets. I can only imagine how they maintain what consumers can't see.

My first visit here and I rarely need anything from pet stores but I wanted to just come check it…read moreout, this place is really neat. Super clean and organized with friendly staff. I got my dog a bone.

Scammed on grooming. Charged for X-Large dog 81plus pounds for 57 pound doodle…read moreBeen going to petco of New Hampshire to groom my 57 pound doodle for years no problem. It is a large. 50-80 pounds. In Naples Florida they told me he is extra large. Ok. She points to little dog and says that's a large. Ok whatever. My wife picks dog up and asked why the up charge , 'because your husband agreed'. Not because he is 81 plus pounds. Just your husband agreed. Supposedly there is a code of Ethics. In Naples Florida it is a code of deception!!! This is a scam!!

Petco is located in a convenient location and the parking lot offers good parking space. The store…read moreis clean and dog and cat food is easy to find. They have everything laid out well, and on a recent trip, I was able to grab a few items and be on my way, instead of wandering through the store trying to find something. Prices are comparable to the other big box pet store and this store has an even better selection of refrigerated pet foods. They also offer shopping incentives to make the cost more competitive. It's nice to see the variety of quality foods they offer and you know you're getting the best for your pets. Although I have a couple of fluffy pups who go to the groomer, I have not used their grooming service. Can't say anything about that, but the store itself is a good place to shop and the staff is pleasant and helpful. It would be great if they built a store closer to my house, but until then, this store is on my list of places to shop.

Too small, lack of variety in inventory, expensive, could have been a bit cleaner. Unfortunately…read moredid not find what I was looking for. Would not go back.

Pet Supermarket is hands down one of my favorite places to shop. They always carry brands I can't…read morefind anywhere else, which makes life so much easier. The staff is consistently kind, helpful, and genuinely pleasant to interact with. There's just something about the atmosphere that feels welcoming and homey every time I walk in. It's rare to find a store that gets both the selection and the service right, but Pet Supermarket does exactly that.